WIND Registration and Program Guide. 11TH ANNUAL Windstorm Insurance Conference

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1 11TH ANNUAL Windstorm Insurance Conference January 25-28, 2010 Hyatt Regency Riverfront Jacksonville, Florida WIND 2010 TM Registration and Program Guide

2 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. Don t Miss the Only Conference Devoted to Windstorm Claims The annual Windstorm Insurance Conference provides a forum for representatives from all segments of the windstorm insurance industry to convene for three days of professional development, continuing education, and networking opportunities. Join hundreds of windstorm claims industry professionals at the 11th annual WIND Conference on January 25-28, 2010 to address current trends and recent developments in the windstorm insurance industry. WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL Representatives from all segments of associated businesses and organizations will gather at the annual event to review and address the impact of past hurricane seasons, lessons learned, future trends, and other relevant topics including windstorm damage, insurance losses, and claims; mitigation efforts; disaster responses; and alternative dispute resolution. The conference, which is co-sponsored by the American Bar Association/Tort Trial and Insurance Practice Section (TIPS), will offer continuing education credits for numerous states, bar associations, and professional designations. By bringing together all segments of the property insurance arena that deal with the aftermath of a windstorm, the 2010 WIND Conference will seek to develop and promote a greater understanding of windstorm claims issues among property insurance professionals.

3 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. One of the Insurance Industry s Most All-Inclusive Conferences Expanded continuing education program: adjuster and professional credits for multiple states and disciplines Nearly two year s worth of CEs in just three days, filed for you at no additional charge! Nationally known keynote speakers NFIP, WIND Umpire Certification, and claims software training classes Networking with industry leaders and hundreds of windstorm claims industry professionals Free Wi-Fi in all WIND conference attendee hotel rooms Three full days of food and beverage offerings during group events Three evening cocktail receptions, including Casino Night, with tons of prize give-aways Exhibitor and Sponsor opportunities Golf tournament at one of the Jacksonville area s premier golf courses The only conference devoted solely to windstorm insurance claim issues WIND meets only once annually; miss a year, miss a lot! WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL

4 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. INSURANCE COMPANIES AT WIND st Century Holding AAA Auto Club South Insurance American Integrity Insurance American Strategic Insurance Amica Insurance Amica Mutual Insurance AmRisc, LP Argus Fire & Casualty Insurance Armed Forces Insurance Assurant Specialty Property Bankers Insurance Capitol Preferred Insurance Church Mutual Insurance Citizens Property Insurance Coral Insurance Cypress Insurance Group Everest National Federated National Insurance First Home Insurance Florida Family Insurance Florida Farm Bureau Insurance Florida Insurance Guaranty Association, Inc. Frontline Homeowners Insurance General Reinsurance Corp. General Star GuideOne Insurance Gulfstream Property and Casualty HomeWise Insurance Group ICAT Boulder Claims Liberty American/Insurance Group Magnolia Insurance Nationwide Insurance Olympus Insurance Safeway Property Insurance Scottsdale Insurance Southern Fidelity Insurance Southern Oak Insurance State Auto Insurance State Farm Texas Farm Bureau Insurance The Travelers Indemnity The Travelers Insurance Tower Hill Insurance Group, Inc Travelers Insurance Travelers of Florida Universal Insurance Co. of North America USAA Zurich NA Attendance Profile About WIND 2010 Attendees Company claims managers and adjusters, independent and policy holder adjusters, attorneys, engineers, accountants, contractors, salvors, vendors, and industry-related professionals have enjoyed the three-day event that offers a lineup of keynote and highlight speakers and almost 30 professional workshops. An average of 1,000+ professionals attend the conference each year. In 2009, more than 1400 people attended in Orlando. The conference is designed to provide a variety of general sessions and workshops for professionals in the windstorm claims insurance industry.

5 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. Conference Schedule Monday, January 25, :30am WIND Golf Tournament 12-4pm Software Training Classes 4-7pm Early Registration 4-9pm WIND Vendor Expo 7-9pm Welcome Reception Tuesday, January 26, :30am Registration/Continental Breakfast 8:30-10:15am General Session 10:15-10:30am Morning Break 10:30am-12:15pm Workshops 12:15-1:30pm Networking Lunch 1:30-3:15pm Workshops 3:15-3:30pm Afternoon Break 3:30-5:15pm Workshops 4-9pm WIND Vendor Expo 6-9pm Conference Expo Reception Wednesday, January 27, :30am Continental Breakfast 8:30-10:15am Workshops 10am-3pm WIND Vendor Expo 10:15-10:30am Morning Break 10:30am-12:15pm Workshops 12:15-1:30pm Networking Lunch 1:30-3:15pm Workshops 3:15-3:30pm Afternoon Break 3:30-5:15pm Workshops 6:30-10:30pm Casino Night Thursday, January 28, :30am Continental Breakfast 8:30-10:30am General Session 8:30am - 5pm NFIP Adjuster Certification Class WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL

6 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. Continuing Education Offerings The annual Windstorm Insurance Conference offers a variety of continuing education credits for multiple states and professions. For WIND 2010, we are expected to apply for the following states, professional associations, and state bar associations. Please note these CEs are not yet approved. Updates on CE offerings will be posted at Adjuster and Agent Credits California (Adjuster), Delaware (Adjuster), Florida (Adjuster, Public Adjuster, and Agent), Georgia (Adjuster), Mississippi (Adjuster), New Hampshire (Adjuster), North Carolina (Adjuster), Oklahoma (Adjuster), Texas (Adjuster) Attorneys-State Bar Associations Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas Professional Organizations Chartered Property Casualty Underwriter (CPCU), Florida CPA, Indoor Air Quality Association (IAQA), National Association of Legal Assistants, Registered Professional Adjuster (RPA), State of Florida General Contractors Certifications National Flood Insurance Program WIND Umpire Certification WIND Advanced Umpire Certification For More Information For all CE related inquires, please contact the WIND 2010 CE Provider: Association of Property Casualty Claims Professionals (PCCP) P.O. Box Tampa, FL Phone: Fax: WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL

7 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. WIND 2010 REGISTRATION FEES WIND Members-$395 For all current and paid 2009 members through December 31, Not a member? Join today and take advantage of members-only first notice priority registration and conference discounts. Regular-$495 This rate is good through January 8, 2010 or until the conference is sold out. Late-$595 Space available basis only. Space will dictate if late registrants will be accepted. Call in advance to confirm. Workshop Faculty-$250 For current WIND 2010 workshop presenters only. Spouse/Companion-$250 Limited to group food and beverage functions only for guests attending with paid registrants. Full registration is required to attend workshops and/or earn CE credits. Attendance is not allowed at any WIND general session and workshops nor will spouse/ companion registrants receive conference materials. All spouse/ companion registrants will have a separate identifying name badge to designate their admission only Registration Information Conference Registration Information Registration fees include all general sessions, workshops, continuing education credits, conference materials, and all food and beverage group functions, including breakfasts, breaks, lunches, and three evening receptions. First-come, firstserve priority will be given to registrants and workshop selection. Register early, as space is limited and the conference may sell out months in advance. Conference Workshops and Online Materials All general sessions and workshops, including certification classes, are open to registrants. Please note that some certification classes require multiple sessions and are limited in the number of participants. Conference workshop materials will be available to attendees 10 days prior to the conference. A website link will be ed to all registrants for downloading conference workshop materials. WIND will not be providing onsite materials in each workshop. It is the responsiblity of each attendee to print out materials from the online link. Cancellation Policy Full refunds (less a $50 processing charge and any applicable credit card fees) will be made for cancellations received by January 8, No refunds and any applicable credit card fee will be made after this date. A request for cancellations must be submitted in writing via fax or mail. Refunds will not be given for no-shows. Registrants who are unable to attend may send a substitute or receive conference workshop materials in place of a refund. Special Needs If you require special accommodations for activities related to your hotel stay, please contact the hotel staff. If you require accommodations to participate fully in activities of the Windstorm Insurance Conference, please make your request to our meeting planner, MMG, at or MMG at meetingplanner@windnetwork.com. We will strive to make any reasonable accommodation possible. Dress Code and Name Badges The dress code is business casual for all conference events. Your name badge identifies you as a Windstorm Insurance Conference attendee and must be worn for admission to all conference functions.

8 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. WIND General Sessions What Happened to the 2009 Atlantic Hurricane Season? Speaker: Bill Read, Director, National Hurricane Center Tuesday, January 26, 2010, 9am After a very devastating 2008, hurricane season 2009 was subdued. Seasonal forecasters correctly anticipated the below normal numbers and we were fortunate in the few powerful storms that developed remained at sea. What happened to 2009, how does it compare to historical trending, and what, if anything, can it tell us about the future? After all the lessons taught since 2003, and precautions taken, have we done enough to make sure we re truly ready for the next big blow? How Does the Industry Stay Sharp in Such a Down Market? Speaker: Daniel Rudy Ruettinger Tuesday, January 26, 2010, 9:30am Our country is facing a national internal threat that is every bit as serious as the external perils of windstorm, flood, hail, or earthquake...and that threat is the lack of resources for speedy recovery from loss. How do you stay pumped up and ready to go if the call never comes? Never before has there been such a severe shortage of trained claims professionals, and as an entire generation of adjusters head for retirement, the gap continues to widen. In the event of catastrophe, who ya gonna call? And without a steady flow of catastrophe-related losses to generate the revenues that support responsive services, those services eventually wither and disappear. When the catastrophe hits, who ya gonna call? On November 8, 1975, in the closing moments of the Notre Dame/ Georgia Tech game, Notre Dame Coach Dan Devine called on Daniel Rudy Ruettinger, a young man too small for the game but with a dream and the heart to drive that dream. Rudy s story is history...but Rudy was always ready for the call...and when it came he responded. In the final moments of this year s WIND Conference, Rudy gives you his secret for staying positive in a down market...and making sure YOU are ready when that call comes! WIND 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL TM What Works Best For Consumers? Speaker: Terry Butler, Esquire Senior Attorney, State of Florida Office of Insurance Consumer Advocate Thursday, January 28, 2010, 9am Florida s Insurance Consumer Advocate will address the state s current Umpire/Appraisal process. He will also update attendees on the recent developments of the Insurance Consumer Advocate Roundtable meetings. A question and answer session will allow for audience participation. Appraisal and Umpire Symposium Thursday, January 28, 2010, 9:30-11am A panel and moderator panel will focus on an unbiased look into the current trends, problems, and future of the appraisal process. How can the insurance community continue to make this process fair and objective? Can appraisal survive in today s economy? Will litigation help or hinder the appraisal process? You won t want to miss this informative discussion!

9 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. GOLF SPONSORSHIP OPPORTUNITIES Gold Sponsor $600, Includes 4 player registrations and 1 hole sign WIND Golf Tournament About the 11th Annual WIND Conference Golf Tournament The 2010 WIND Conference Golf Tournament is scheduled for a shotgun start at 11:30 am on Monday, January 25, 2010 at Jacksonville Golf and Country Club, located a short drive from the Hyatt Regency Riverfront, the hotel site of the 2010 WIND Conference. Registration Early registration is $110 per person for forms and payment received by January 15, After January 15, 2010, registration will be $140 per person. The fee includes 18 holes of golf, a WIND golf shirt, range balls, lunch before the tournament, a light dinner after the tournament, contests and prizes. Download a registration form online or use the form included in this registration guide. About the Course Golf course architects Clyde Johnson and Fuzzy Zoeller have truly designed a gem. The golf course was designed to be enjoyable for all levels of play, challenge the low handicap player, and also present a playable course for the high handicap player. For more details, visit the course site, to view, playing tips plus fairway and green photos. Course Location Jacksonville Golf and Country Club 3985 Hunt Club Rd Jacksonville, FL For More Information For more details on the tournament and sponsorship opportunities, please contact golf tournament coordinator David Hisey at or dave@hisinet.com. Silver Sponsor $350, Includes 2 player registrations and 1 hole sign Lunch Sponsor: Only $1,200, 1 available, this sponsorship will be noted as a Sponsor in WIND 2010 Conference Materials Dinner Sponsor Only $1,200, 1 available this sponsorship will be noted as a Sponsor in WIND 2010 Conference Materials Bar Sponsor Only $1,200, 1 available, this sponsorship will be noted as a Sponsor in WIND 2010 Conference Materials Beverage Cart Sponsor Only $500, 2 available Exclusive Hole Sponsorship $100, Includes sign with company logo, 14 available Putting Green Contest Only $300, 1 available Men s Longest Drive Only $200, 1 available Women s Longest Drive: Only $200, 1 available Closest To The PIn - Par 3 $300, 4 available

10 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. ABOUT JACKSONVILLE Downtown Jacksonville boasts over six miles of riverfront, of which 2.5 miles are developed. Jacksonville is the 14th largest city in the United States in population with more than 800,000 residents. With over 840 square miles, Jacksonville is the largest city by land mass in the 48 contiguous United States. Hop across the St. Johns River in one of Downtown s river taxis. Taxi stops include the Jacksonville Landing, River City Brewing Co., the Crowne Plaza Jacksonville Riverfront, the Wyndham, Jacksonville Riverwalk, and Metropolitan Park. The Jacksonville Skyway is an automated transit system operating on an elevated dual guideway. Ten two-car trains whisk patrons to both sides of the St. Johns River in the central business district six days a week and during special events. The Skyway fare for riders is.35 cents and.10 cents for the elderly and disabled. Looking for more information about Downtown Jacksonville? Visit wwww.downtownjacksonville.org. Conference Hotel Information Hotel Location The 2010 Windstorm Insurance Conference will be held at the Hyatt Regency Riverfront in Jacksonville, Florida. Located on the St. Johns River within the heart of the city s business, entertainment, and sports districts, the hotel is adjacent to the Jacksonville Landing and within minutes of famous white sand beaches, championship golf courses, water sports, museums, and arts venues. Discounted conference rooms sell out months in advance, so reserve your rooms today. Hyatt Regency Riverfront 225 East Coastline Drive Jacksonville, Florida Tel: Fax: Reservations Book your room online at or call Hyatt Regency Riverfront Reservations at Reference 2010 Windstorm Insurance Conference. Free Wi-Fi in Attendee Hotel Rooms WIND has negotiated a special offer with the Hyatt Regency Riverfront for conference attendees. All Windstorm Insurance Conference attendees staying in the WIND 2010 hotel room block will receive FREE Wi-Fi in their rooms during the length of their stay at the Hyatt. Conference Room Rates/Deadline Rooms start at $179 per night and the discounted rate is good until January 4, 2010 or until the conference room block is sold out.

11 JACKSONVILLE FINE DINING WIND 2010 Going for the Gold! Education Today, Success Tomorrow. The Wine Cellar Chart House Chew Juliette s Bristo Omni Hotel Morton s The Steakhouse River City Brewing Company Ruth s Chris Steakhouse The Twisted Martini TINI JACKSONVILLE CASUAL DINING Benny s Steak & Seafood Boomtown Subterranea Conference Evening Receptions Welcome Reception Monday, January 25, 2010, 7-9pm This kick-off event, featuring cocktails, light appetizers, and live entertainment, is always a popular gathering and is held after early registration hours. Expo Reception Tuesday, January 26, 2010, 6-8pm Attendees are given the opportunity to mingle and network in the Exhibition Hall with our exhibitors. Hors d oeuvres and cocktails will be served. Casino Night, Wednesday January 27, 2010, 6:30-10:30pm A casino theme will set the tone of this cocktail and hors d oeuvres reception. Guests will be given gambling chips to try their luck at a variety of casino games: Black Jack, Texas Hold Em poker, Roulette, Craps, Big Wheel, and Chuck-a-Luck. Lots of great prizes will be awarded throughout the night. Café Nola At Moca JAX ext. 202 Cellar Grill & Tavern Trellises Restaurant Vito s Italian Restaurant

12 WIND 2010 Going for the Gold! Education Today, Success Tomorrow. EXPO HALL HOURS Note: All exhibit booths will be located in the WIND Expo Hall during WIND Exhibitor and Sponsor Events Join hundreds of windstorm claims professionals at the 11th Annual Windstorm Insurance Conference on January 25-28, 2010 at the Hyatt Regency Riverfront in Jacksonville, Florida as they come together for three days of professional development, continuing education, and networking. Showcase your company s products and services during several events at the annual WIND conference that attract professionals from all aspects of the windstorm claims industry. Insurance company claims managers, adjusters, underwriters, agents, engineers, accountants, consultants, attorneys, and numerous industry-related professionals are some of the attendees who have enjoyed previous conferences. The three-day event offers a lineup of keynote speakers, nearly 30 educational workshops, numerous continuing and professional continuing education offerings, and three networking evening cocktail receptions. More than 1,400 industry professionals attended the 2009 WIND Conference, and we expect a similar turnout in January 25, 2010 Expo Hall Hours: 4-9pm The exhibition hours take place during early registration and during the evening s Welcome Reception. Bars will be set up and food will be served to offer attendees and vendors an opportunity to network during the Welcome Reception. January 26, 2010 Expo Hall Hours: 4-9pm The exhibition hours take place during the afternoon hours and the evening s Expo Reception. Bars will be set up and food will be served to offer attendees and vendors an opportunity to network. January 27, 2010 Expo Hall Hours: 10am - 3pm The exhibition hours take place during the Morning Break, Lunch, and afternoon hours. Exhibitors and sponsor contributions help WIND, as a 501(c)(3) non-profit organization, underwrite the cost of planning, running, and defraying conference expenses. Be a Part of the Industry s Best Networking Event! Download the WIND 2010 Exhibitor and Sponsor Guides online at For more information, please contact WIND s meeting planner at , or meetingplanner@windnetwork.com.

13 Daily Workshop Schedule Monday, January 25, pm Software Workshops: Introduction of Estimating and Evaluating Property Damage MSB/Integra-Intro (M1) Simsol-Intro (M2) 12-4pm Advanced Estimating and Evaluating Property Damage Xactimate (M3) 2-4pm Advanced Estimating and Evaluating Property Damage MSB/Integra-Adv (M4) Simsol-Adv (M5) Tuesday, January 26, :30 am -12:15 pm Advanced Building Code Update (T1) Claims Handling Fundamentals (T2) Disarming the Bad Faith Bomb (T3) Fire and Water Damage Mitigation with a Thermal Twist (T4) Florida Property Insurance Law Update (T5) Litigating the Condo Property Claim (T6) Mediator vs. Umpire (T7) 1:30-3:15pm Advanced Building Code Update (T8) Claims Handling Fundamentals (T9) Disarming the Bad Faith Bomb (T10) Fire and Water Damage Mitigation with a Thermal Twist (T11) Florida Property Insurance Law Update (T12) How Time Flies! Meeting Those Critical Timelines (T13) Scoping and Estimating Property Damage: A Beginner s Approach (T14) WIND Umpire Certification-Double Session (Part 1 of 2) (T15) WIND Umpire Advanced Certification-Double Session (Part 1 of 2) (T16) WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL 3:30-5:15pm A Claim Professional s Guide to Outside the Box Thinking (T17) How Time Flies! Meeting Those Critical Timelines (T18) Litigating the Condo Property Claim (T19) Mediator vs. Umpire (T20) Proper Preparation and Presentation of an Insurance Claim (T21) Scoping and Estimating Property Damage: A Beginner s Approach (T22) The Top Ten Mistakes CAT Adjusters Make (T23) WIND Umpire Certification (Part 2 of 2) (T15) WIND Umpire Advanced Certification (Part 2 of 2) (T16)

14 Daily Workshop Schedule Wednesday January 26, :30-10:15 am Catastrophic Failure: Wind, Water, and Windows (W1) Communications Matters: Effectively Addressing Industry Perceptions (W2) Examinations Under Oath (W3) Proper Preparation of an Insurance Claim (W4) The Top Ten Mistakes CAT Adjusters Make (W5) WIND Umpire Certification-Double Session (Part 1 of 2) (W6) WIND Umpire Advanced Certification-Double Session (Part 1 of 2) (W7) 10:30am - 12:15 pm Are You Engaging in the Unlicensed Practice of Law? (W8) Catastrophic Failure: Wind, Water, and Windows (W9) Communications Matters: Effectively Addressing Industry Perceptions (W10) Examinations Under Oath (W11) Sinkholes-Florida s Other Catastrophe (W12) WIND Umpire Certification (Part 2 of 2) (W6) WIND Advanced Umpire Certification (Part 2 of 2) (W7) 1:30-3:15pm Adjusting Do s & Don ts: New Statutes (W13) Documenting the Claim (W14) Evaluating Storm Losses (W15) Gulf Coast Case Law Update: Texas, Mississippi, and Louisiana (W16) Large Loss Adjusting: Multiple Losses, Multiple Carriers (W17) Sinkholes-Florida s Other Catastrophe (W18) The Appraisal Process: Theory, Reality or Extinction (W19) 3:30-5:15 pm Adjusting Do s & Don ts: New Statutes (W20) Are You Engaging in the Unlicensed Practice of Law? (W21) Documenting the Claim (W22) Evaluating Storm Losses (W23) Gulf Coast Case Law Update: Texas, Mississippi, and Louisiana (W24) Large Loss Adjusting: Multiple Losses, Multiple Carriers (W25) The Appraisal Process: Theory, Reality, or Extinction (W26) Thursday, January 28, :30am - 5pm National Flood Insurance Program (NFIP) Adjuster Certification (NFIP) 8:30-10:30am General Session: Appraisal and Umpire Symposium (GS) WIND TM 2010 JANUARY HYATT REGENCY JACKSONVILLE, FL

15 WIND 2010 Workshop Offerings A Claim Professional s Guide to Outside the Box Thinking This presentation is intended to educate adjusters involved in windstorm claims on both pre and post suit investigation and litigation techniques, with an emphasis on the very creative use of practical investigation tools already known to most adjusters. By educating the adjusters on existence, value, and application of these strategies, they will be better able to obtain and analyze the information needed to properly investigate or prove a claim. The workshop will also educate the adjuster in methods that may assist counsel on the investigation or litigation of claims for a much improved chance at a successful resolution. Faculty: Adrian Neiman-Arkin, Mintz-Truppman; Brian S.Tenzer, Esq., Goldstein Law Group, P.A. Adjusting Do s & Don ts: New Statutes This workshop will focus on requirements, prohibitions, and best practices for all public, independent, and company adjusters. The workshop and panel discussion will be interactive, with the attendees and panel addressing everyday issues and disputes, while examining the working relationship among company adjusters, independent adjusters, and public adjusters. Recent changes to Florida Statutes and Administrative Codes regarding an adjuster s conduct and requirements will be examined and address in everyday situations. This workshop will encourage open participation by the attendees and the panel members to examine productive ways to resolve everyday disputes in the mutual best interest of the insured and carrier during the claims adjustment process. Copies of all referenced Florida Statutes and Administrative Codes provisions will be provided to the attendees for future reference. Faculty: David Murray, Danahy & Murray; Joe Zevuloni, ALA, PCA, Zevuloni & Associates, P.A.; Perry Ian Cone, GrayRobinson, P.A.. Advanced Building Code Update: Storm Damage Restoration of Existing Structures This workshop will focus on the various components comprising the building code and their impact on storm damage restoration of existing structures. This workshop will begin with a brief overview and update on the building codes currently in effect in Florida, as well as other hurricane prone states. The balance of the workshop will focus on provisions within the Existing Building Code, the Life Safety Code, the Accessibility Code, and the Energy Efficiency Code and as they pertain to storm damage restoration of existing structures. This workshop will also include brief discussions on outside standards referenced within the building code such as NFIP and ASTM. The workshop will conclude with participants working through examples. Faculty: William Bracken, Bracken Engineering; John Carroll, Twenty First Century Engineering; Ron Hobgood, Freeman & Miller Are You Engaging in the Unlicensed Practice of Law? Every professional should be concerned with activities that may be considered the Unlicensed Practice of Law. This class focuses on insurance professionals and the activities they may perform as allowed by their license and their responsibility when they are aware of violations. The class additionally gives helpful instructions on how to avoid activities that could be considered a violation and what penalties could occur if an insurance professional goes too far. Faculty: Loretta C. O Keeffe, Anthony & Partners, LLC; Jessica Swingle, ROL Insurance Consulting; Michael Cerasa, Colling, Gilbert, Wright & Carter Catastrophic Failure, Window Leaks, and Resulting Litigation The first presentation will discuss the consequences of severe wind and water damage based on four (4) interesting case histories derived from hurricane damage. The second presentation will discuss the technical reasons for window leakage, based on research studies and field observations of window failures. The final presentation will present a variety of legal circumstances that evolved from catastrophic events and resulting failures of building components. Faculty: Hal K. Cain, Cain & Associates Engineers & Constructors, Inc.; Dr. Ralph Moon, HSA Engineering

16 WIND 2010 Workshop Offerings Claims Handling Fundamentals This workshop is about proactive claims handling. It is not a claims manual, a claims handling checklist, nor is it a complaint session about adjusters. It is an exercise to stimulate thinking, an effort to encourage out of the box thinking, and an effort to challenge the claims adjuster to do the best job possible. This workshop will examine the proper way to handle a claim from start to finish. It will provide basic information in the order that a claim file is effectively and efficiently handled and concluded. Best practices, as well as state s fair claims practices, will be explored during this workshop. Faculty: Sonya Clark, Boulder Claims; Matthew Danahy, Danahy & Murray, P.A.; Ray Altieri, Altieri Transco American Claims; David Bronstein, Wood Bronstein Communication Matters: Effectively Addressing Industry Perceptions, Misconceptions, Critics Lately, it s been a tough time for the insurance industry. It s being attacked from many fronts, and to some, the industry s reputation is on the line. This workshop offers what one needs to know to use communications effectively when addressing perceptions, misconceptions, and critics. You will learn how to use communication to bring balance to perception and reality because communication really does matter. Faculty: Sandy Burnette, Guy E. Burnett Jr., P.A.; Donna DeVaney, Merlin Law Group; Lynne McChristian, Florida Representative/Insurance Information Institute Condo Madness: The Condominium Claim Vortex Join the discussion as this workshop presents an overview of the myriad of issues confronting the carrier and public adjuster in handling a condominium property claim. Included in the discussion will be an analysis of emerging issues, such as the effect of foreclosures on the litigated condominium claim, code upgrades, the role of the public adjuster, as well as managing the expectations of both the condominium association and unit owner. Faculty: Helen J. Alford, Alford, Clausen & McDonald, LLC; Michael Kiernan, Abbey Adams, LLP; Herbert O. Brock, Jr., Becker & Poliakoff, P.A. Disarming the Bad Faith Bomb: Best Practices and the Expert in Claim and Fraud Investigations Set in the context of the most active hurricane seasons in the past century, this new multi-jurisdictional presentation will spotlight the selection and use of experts in both claim and fraud investigations to maximize opportunities in rooting out false and deceptive claims and avoiding charges of bad faith.this presentation is not case law heavy; rather, it will utilize easy-to-follow fact situations from real claims and lawsuits with the goal of enabling the claim professional to inject new and pro-active thinking into old or set practices. Faculty: P. Ted Colquett, Webster, Henry, Lyons & White, P.C.; Stephen A.Marino,Jr., Ver Ploeg & Lumpkin, P.A. Documenting the Claim This workshop will focus on legal counsel s main concerns pertaining to the types of documentation and how it assists and/or hinders their ability to pursue and/or defend legal action. Accuracy and clarity of the documentation will be specifically addressed. This workshop will also focus on the need of all parties involved in the claims process, from the insurance carrier, field adjuster, and public adjuster; to properly and accurately document their claims files. We will discuss the pitfalls of improperly documenting the claims file on all sides of the equation. Open participation by those attending the workshop will be encouraged. Faculty: Charlie Baker, Peninsula Insurance Bureau; James M. Fishman, James N. Fishman, P.A.; Steven J. Lesser, Lesser & Company

17 WIND 2010 Workshop Offerings Evaluating Storm Losses Identifying the proper ways to evaluate storm losses in an ethical and systematic way is the focus of this workshop. It will include items that are of interest to the adjuster and insurance company, contractor, or engineer. Various methods of documenting losses through cutting edge technologies, establishing claims values, and the resolution of more difficult multi-peril losses will be discussed. Faculty: John G. Minor, Complete General Contractors; John Voelpel, Voelpel Claim Service, Inc.; Dan Heyer, EFI Global Examinations Under Oath Examinations Under Oath can be an effective tool to obtain information from an insured relative to certain types of claims. How to obtain relevant information from an insured in order to properly to evaluate a claim will be addressed in this workshop. Focus on the involvement of public adjusters in such process, new policy language relating to the requirement of a public adjuster to appear for an examination under oath, the enforceability of such provision, potential problems, and the effect on the claims process will also be discussed. Faculty: Michael Higer, Higer Lichter & Givner; Michaela Scheihing, Boehm, Brown, Fischer & Harwood, Kelly & Scheihing P.A.; Harold B. Klite Truppman, Harold B. Klite Truppman, P.A. Fire and Water Damage Mitigation With a Thermal Twist The essential principles that apply to drying structures will be presented in this class. A review of past and present drying systems will be presented, including the types of measuring instruments and drying equipment. Technological advancements and comparative advantages in terms of results and costs/benefits will be introduced to assist adjusters with making the most appropriate choices when dealing with water damage losses. Faculty: Sonny Bass, Paul Davis Restoration; Mitchell Rogers, FRST Team; Angelo Menenzes, RestoreMax, LLC Florida Property Insurance Law Update A review, explanation, and discussion of recent Florida court decisions and legislative changes within the past twelve months affecting the interpretation of coverage issues and the adjustment of property/catastrophe claims from the perspective of both the insurer and the policyholder will be topics discussed in this update. Faculty: John Garaffa, John Garaffa, Attorney; Andrew P. Rock, The Rock Law Group, P.A.; Ty Tyler, Tyler & Hamilton, P.A Gulf Coast Case Insurance Law Update: Texas, Mississippi, and Louisiana This workshop will discuss and review recent property insurance case law from Mississippi, Louisiana, and Texas. It will include interpretations of how courts in the various states are ruling on insurance related issues. Developments in the three states that take up the western part of the Gulf will become more and more important as the impacts of storms such as Ike, Gustav, and even Rita and Katrina become important on the legal landscape. This panel, composed of a policyholder and a carrier s attorney, will update you on the latest legal developments in Mississippi, Texas, and Louisiana and also provide a lively debate on whether the trends are pro-insured or pro-carrier. Faculty: William Chip Merlin, Jr., Merlin Law Group; Stephen Pate, Fulbright & Jaworski LLP Handling Large Commercial Losses: A Teamwork Approach This session will be a review and discussion of various techniques and practical considerations for both sides in organizing and adjusting major commercial losses through use of workshop problems for hands-on experience. Discussion and workshop problems will include losses involving multiple layers of coverage and/or carriers, adjuster priorities, teams of experts, and green building requirements. Faculty: Janice A. Kelly, Esquire, Boehm, Brown, Fischer, Harwood, Kelly & Scheihing, P.A.; Paul Lettau, PDL Claim Consulting, Inc.; J. Clark Hamilton, Esquire, Tyler & Hamilton; Wayne Marks, Associated Claims Management.

18 WIND 2010 Workshop Offerings How Time Flies! Meeting Critical Timelines Time waits for no one. This panel discussion will focus on important time requirements and limitations applicable to the insured and insurer throughout the claims process. From notification of the claim to the insurer, to the filing of a lawsuit, this workshop will discuss a wide range of time related topics and issues including timely notification by the insured, interest on payment of claims or appraisal awards, compliance with post-loss conditions including proofs of loss, and the statute of limitations. The panel will discuss pertinent policy provisions, statutes, and case law related to these topics and issues. Faculty: Tony McCarty, Florida Family; Ken Duboff, Ken Duboff Law Firm; Nicholas J. Reising, Loughren-Doyle, P.A. Mediator vs. Umpire This workshop will demonstrate the differences, duties, and respective responsibilities involved when using Mediation vs Appraisal in the Alternative Dispute Resolution process. The pros and cons that the mediator and/or umpire will encounter during the settlement process will be reviewed and discussed. Whether the choice is made to use the mediation or appraisal methods of Alternative Dispute Resolution, our workshop will help provide you with ways to resolve the dispute in a positive manner. Faculty: Bill Larabel, Bill Larabel Claims Consulting, Inc.; Martin I. Lipnack, Dispute Resolution Consultants, Inc.; John W. Salmon, Salmon & Dulberg Dispute Resolution National Flood Insurance Program (NFIP) Adjuster Certification (NOTE: This is an all day workshop offered on Thursday, January 28. Please note that the class time is 8:30 am - 5 pm. The regular conference concludes at 11 am. CE credits will be issued and certified by NFIP) This multi-session program will update the current status of claim handling of the National Flood Insurance Program policies and provide opportunities for participants to renew or obtain certification for adjustment of flood claims. Faculty: David Serfass: Gerry Waytowich, National Insurance Flood Program, NFIP Proper Preparation and Presentation of an Insurance Claim This workshop involves the proper preparation and presentation of insurance claims from beginning to end, whether involving the most basic claim to the complex claim, emphasizing on the obligations of an insurer and insured upon notice of a claim, including the initial evaluation of coverage s, insurer s duty to investigate, the insured s duty to submit the damages, how inspection of the insured property, or an insured s document and records should be performed, what are undisputed insurance benefits, submission of proper proofs of loss, an insured s compliance with post loss conditions, documentation of the damages, when are experts needed, if Examinations Under Oath and/or recorded statements are needed and more. Faculty: Warren Aplin, Alpin Peer & Associates; David Pettinato, Merlin Law Group Scoping and Estimating Property Damage: A Beginner s Approach Key issues to look for in identifying property damage and enable you to complete an accurate scope of repair will be discussed in this workshop. Attendees will actively participate in developing a routine procedure when evaluating and scoping property damages will be discussed in this workshop. We will also look at common estimating mistakes and address ways to avoid them. Faculty: David Hisey, HISI, Inc.; Michael Moon, Epic Response Sinkholes: Florida s Other Catastrophe The Statutory changes in recent years was supposed to resolve the sinkhole claim issues. So why are more claims being reported now than ever before and why is there more litigation on these issues? This class will address the new climate of sinkhole claims; including underwriting and policy language issues, investigating damages, including engineering investigations, determining damages, and the avenues available to resolve disputes. Faculty: Rebecca Leisure, ROL Insurance; Alan Marshall, Marshall, Thomas, Burnett; Dave Fisher, Florida DFS

19 WIND 2010 Workshop Offerings Software Training: Introduction of Estimating and Evaluating Property Damage by MSB Advanced Estimating and Evaluation of Property Damage by MSB/Integra This workshop will provide hands-on training and will cover higher-level techniques on MSB software. REQUIREMENTS: Participants must be proficient in the use the particular software to attend the advanced workshops and must provide their own laptop, have computer laptop experience, and have MSB properly loaded and operational. Advanced registration is mandatory for admission and space is limited in each session to the first 40 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: TBA Software Training: Introduction of Estimating and Evaluating Property Damage by Simsol Advanced Estimating and Evaluation of Property Damage by Simsol Hands-on training and higher-level techniques on Simsol software will be covered in this workshop. REQUIREMENTS: Participants must be proficient in the use the particular software to attend the advanced workshops and must provide their own laptop, have computer laptop experience, and have Simsol properly loaded and operational. Advanced registration is mandatory for admission and space is limited in each session to the first 40 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Danny Sutliff, Training Manager, Simsol Software Software Training: Advanced Estimating and Evaluation of Property Damage by Xactimate This 4 hour course will cover the best methods to create, edit and use macros, and how to use sketch to it s full potential. Students will learn how to sketch complex floorplans and roofs using multiple levels and sketches and how to graphically estimate. All students will receive valuable quick reference sheets that will make estimating faster and easier. This is an advanced class. All attendees should have a basic knowledge of Xactimate v.25. It is recommended that all attendees bring an external mouse. REQUIREMENTS: Participants must be have a basic knowledge of XM8 to attend the advanced workshops and must provide their own laptop, have computer laptop experience, and have Xactimate properly loaded and operational. Advanced registration is mandatory for admission and space is limitedto the first 40 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Sean Burgess, Xactimate Certified Trainer (XCT), Watermark Training The Appraisal Process: Theory, Reality, or Extinction The focus of the workshop will be an all-encompassing look at the appraisal process, including when is appraisal the right mechanism for settlement. Further, the panel will discuss the process from pre-appraisal motions, to the nuts and bolts of the actual appraisal, to post-appraisal potential challenges to the award. Faculty: William Berk, Berk, Merchant, & Sims, PLC; Jose Palacios, Peninsula Insurance Bureau; Robert Reynolds, Merlin Law Group; Charles R. Tutwiler, Charles R. Tutwiler and Associates Register online at s or call

20 WIND 2010 Workshop Offerings The Top Ten Mistakes CAT Adjusters Make This workshop will outline common and not-so-common mistakes made by CAT adjusters. It will detail the Top 10 mistakes made that involve communication, policy knowledge, experience, estimating ability, and most importantly, the money costs incurred by a CAT adjuster vs. what the adjuster has the ability to earn. Finally, the workshop will provide the tools to make the experience as a Catastrophe adjuster a positive one for both the adjuster, the company he/she is working for, and for the policyholder. Faculty: Lori Popkin-Flenniken, TFCC Appraisal, Umpire & Adjusting Services.; Terry Flenniken, Jr., TFCC Appraisal, Umpire & Adjusting Services.; Hans Kennon, Esq., Morgan & Morgan, P.A. WIND Umpire Certification (NOTE: This is a double-session workshop) This workshop will provide the necessary certification to anyone who wishes to be included in the Windstorm Insurance Network Umpire Directory. The first segment will focus on ethics and professionalism as an umpire in the appraisal process. Case law will be the subject of the second segment. The third portion deals with the how to of acting as an umpire and will include an open discussion of techniques. The final segment will address forms and awards. REQUIREMENTS: Space is limited to 75 registrants per session and advanced registration is mandatory for admission. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: John Voelpel, Voelpel Claim Services, Inc.; Janet Brown, Boehm, Brown, Fischer, Harwood, Kelly & Scheihing, P.A.; David L. Tobin, David L. Tobin; Honorable Judge Tom Turner, Florida Circuit Court WIND Advanced Umpire Certification (NOTE: This is a double-session workshop) This workshop is designed to provide an interactive learning experience. Real-life scenarios will be utilized to promote discussion of the duties and responsibilities of the umpire. Common issues and problems that often arise during an appraisal will be addressed, as well as effective methods and techniques to facilitate an appraisal from beginning to conclusion. The workshop will also include a discussion of ethical considerations and changes in case law impacting the appraisal process. REQUIREMENTS: Space is limited to 75 registrants per session and advanced registration is mandatory for admission. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Pete Kapas, Onsite Claims Service Inc.; Jon Doan, Claims Consultants Group; Robert Norton, General Adjusting Services, Inc.; Jim Reichle, Jim Reichle & Associates; Janet Brown, Boehm, Brown, Fischer, Harwood, Kelly & Scheihing, P.A.; Honorable Judge Tom Turner, Florida Circuit Court Please note: the Windstorm Insurance Network reserves the right to change or modify speakers and/or topics due to unforseen circumstances. Audio and video taping of any conference event, general session, and/or workshop is strictly prohibited. Continuing education offerings for WIND 2010 are being processed and certified by the Association of Property and Casualty Claims Professionals (PCCP). For specific questions on CE issues during and after the conference, please contact PCCP at or info@pcclaimpros.org.