Benutzerhandbuch. Placetel UC-One für iphone. V Dokumentenversion 2.0

Transcription

1 Beutzerhadbuch Placetel UC-Oe für iphe V Dkumeteversi 2.0

2 Placetel UC-Oe V für iphe Cpyright Hiweis Cpyright 2016 ficm AG Alle Rechte vrbehalte. Jegliche techische Dkumetati, die v der ficm AG (Placetel) zur Verfügug gestellt wird ist urheberrechtlich geschützt ud prprietär Die Veröffetlichug dieses Dkumetes uterliegt der Geheimhaltugsvereibarug der ficm AG (Placetel). Kei Teil dieser Veröffetlichug darf he ausdrückliche schriftliche Geehmigug der ficm AG (Placetel) dupliziert, kpiert, weitergegebe der i irgedeier adere Frm zugägig gemacht werde. Die ficm AG (Placetel) behält sich das Recht vr, Äderuge he vrherige Aküdigug vrzuehme. Schutzmarke Alle i diesem Dkumet erwähte Prduktame köe Warezeiche der eigetragee Warezeiche der jeweilige Firme sei ud werde hiermit aerkat FINOCOM AG / PLACETEL SEITE 1

3 Abut Placetel UC-Oe fr iphe Placetel UC-Oe fr iphe prvides the fllwig cmmuicati features: Istat Messagig ad Presece (IM&P) Vice Callig (VIP) Vice Callig (Circuit Switched) Vide Callig Call Settigs Get Started I rder fr a user t perate the cliet, bth the service prvider r custmer admiistratr ad the user must eable features i the MyPhe dashbard. The ctet is custmizable ad ca be tured ff if desired. Ed User Steps t Activate Service Befre the cliet ca be fuctial i a circuit switched evirmet, the Mbility feature must be activated usig either f these ptis: 1) Usig the MyPhe dashbard. This methd is required if the user has t lgged it the dashbard previusly. 2) Usig the Placetel UC - Mbile cliet. This pti is used ly if the user has already lgged it the My Phe dashbard at least ce ad reset the temprary, iitial passwrd. See the Placetel UC- Mbile Quick Start Guide fr istructis iitial cliet setup Activate the MyPhe Dashbard Users lg i t their My Phe dashbard ad update their passwrd frm the temprary passwrd iitially prvided (fllw the rmal lgi prcedures as shw i the MyPhe User Guide). The user the eables the Mbility feature via the MyPhe User Dashbard. Withi the MyPhe page, Add the mbile umber i the My Number tab. Eable the Mbility feature frm the Mbile App secti f the i the My Features tab FINOCOM AG / PLACETEL SEITE 2

4 Figure 1 Activatig Mbility i MyPhe Dashbard Retrieve the UC - Mbile cliet userame frm the My Features tab r frm the mbile cliet welcme . The user s UC- Mbile Cliet passwrd will be the same as the user s MyPhe passwrd. Liks t dwlad the cliet are available i bth the set t the user, as well as i the My Features tab. The user will w eed t dwlad the iphe cliet frm the Apple App Stre ad the Adrid cliet frm Ggle Marketplace. Oce the cliet is dwladed ad user siged i, the user will be ready t use the cliet. Activate Usig Placetel UC-Oe fr iphe cliet at iitial lgi Fr a ed user that has previusly lgged it the MyPhe dashbard ad reset the temprary passwrd, that user may dwlad ad istall the Placetel UC - Mbile cliet by usig the liks prvided i the mbile cliet welcme . Oce the cliet is dwladed ad user siged it, the user will be prmpted t cfigure the Mbility Feature, settig Alert Click t Dial, Phes t rig, ad Aswer Cfirmati FINOCOM AG / PLACETEL SEITE 3

5 Sig I O the Lgi scree, the user ca type i their user ame withi the Placetel PBX MyPhe passwrd. User ames are saved s that the ext time the user lgs i, they ca simply select the crrect user ame i the cmbiati bx. The first time the user starts the cliet, the applicati asks fr the user s idetity (user ame ad passwrd) ad displays a Lgi scree with the fllwig elemets (usig tw fields separated by a graphical divider). The tp field is fr a user ame ad lwer field is fr a passwrd. Tappig either e pes the virtual keybard. Whe bth fields are filled i, the Sig i butt is available. The fllwig is a list f the Lgi widw fields: Userame This is a editable cmbiati bx. O first use, user eters credetials supplied i welcme (pheumber@dmai frmat). This field is autmatically filled after first start up. Passwrd This is a text field with passwrd maskig. Shw passwrd This settig is tured OFF by default. The writte passwrd appears istead f asterisks. This is reset t OFF each time the user pes the cliet. Remember passwrd Turig this settig ON will remember the user s passwrd fr future sig-is. Sig i autmatically This settig is ly available if user ame ad passwrd are prvided. It is tured OFF by default. The user is able t tur it ly if the Remember Passwrd is tured ON. Sig i butt If users chage their passwrd i My Phe they must als chage it i the cliet If Remember passwrd is tured OFF, this scree is shw each time the cliet is started, with ly the Userame autmatically filled. If Remember passwrd is tured ON, this scree is shw with all credetials autmatically filled. A ladig aimati appears each time the cliet is lauched. Whe a etwrk cecti is lst, the cliet returs t the Lgi scree. Hwever, befre that, there is a pp-up tificati where the ed user ca chse a aut-lgi pti t lg i autmatically after the etwrk cecti has bee recvered FINOCOM AG / PLACETEL SEITE 4

6 Mai Tabs Whe yu start Placetel UC-Oe iiphe fr the first time, the Ctacts list is empty. Use the search field t fid peple ad add them t yur Ctacts list. Ctacts ca als be added maually by tappig the Add butt. Ic Descripti Ctacts View yur buddy list, lcal ctacts, r search fr directry ctacts. Chat View Chat Histry. Call Make calls. Histry View icmig, utgig, ad missed calls. Rm Ji Rm. The mai view ctais a umber f tabs that preset ifrmati abut the ctacts ad cmmuicatis ptis available as fllws: Ctacts Chat Call Histry MyRm 2016 FINOCOM AG / PLACETEL SEITE 5

7 Ctacts The Ctacts list i Ctact tab ca ctai differet types f ctacts as fllws: Presece-eabled ctacts N-presece-eabled ctacts Ay ctact ca be marked as a favrite ad it appears at the tp f the Ctacts list i the Favrites secti. Presece-eabled ctacts are users with a Extesible Messagig ad Presece Prtcl (XMPP) address. These ca be ther Cmmuicatr users r users frm federated systems such as Ggle Talk. N-presece-eabled ctacts ca be phe r cferece umbers. The iphe cliet shws ctact grups created frm the Desktp r Tablet devices. The ctacts grups cat be created r edited frm the iphe cliet. The Ctacts tab ctais: Cmmuicatr Ctacts All Olie Ctact Directries Lcal Address Bk Directry Directry prvides the cmpay directry ctacts. The Lcal ctact list prvides the ctacts frm the lcal phe bk. Add Ctacts Whe yu sig i fr the first time, there are ctacts yur Ctacts list. Add a ew presece-eable ctact at ay time by selectig the pti Add Ctact frm the plus ic i the avigati bar. Ather way t add ew ctacts is t use the directry search pti frm the Ctacts tab. I the Add Ctact scree, eter the ctact s ifrmati ad the click De. By default, yur presece ifrmati is always shared with a ew ctact if a XMPP address is prvided. If yu receive a buddy request ivitati, yu ca igre r accept it. If yu igre the buddy request, yu ca always share yur presece ifrmati later by selectig Subscribe frm the buddy ctact card. Nte that the ctact must accept yur subscripti request fr yu t establish the presece relatiship successfully. Add a cferece umber by selectig the pti Add Cferece frm the same plus ic i the avigati bar by typig a cferece umber. Yu ca als add a cferece umber frm directry search. A cferece ctact is a special ctact used fr cferece bridges t avid havig t remember a PIN cde ad a cferece umber, fr example, fr a recurrig cferece FINOCOM AG / PLACETEL SEITE 6

8 Add a lcal ctact by selectig the pti Add Lcal Ctact frm the plus ic i the avigati bar. The pti Add Lcal Ctact pes the ative Address Bk fr addig a ew ctact frm the lcal phe bk FINOCOM AG / PLACETEL SEITE 7

9 Edit Ctacts Tap a ctact etry frm the Ctacts list t pe a ctact card. This is the same fr presece-eabled ad -presece-eabled ctacts. Edit butt pes the Ctact Ifrmati dialg bx where yu ca add, edit, r remve ifrmati. This wrks fr bth presece-eabled ad -preseceeabled ctacts. Usubscribe remves the presece relatiship betwee yu ad that ctact. This meas yu d t see the ctact s presece ifrmati ad yur ctact des t see yurs. Select Subscribe t re-establish the presece relatiship. A usubscribed ctact remais yur Ctacts list ad is always shw as fflie. Remve ctact deletes the ctact frm yur Ctacts list. Filters There are fur ctact filters available frm the Ctacts tab: All Shws all presece-eabled ad -presece-eabled ctacts. Olie Shws ly the presece-eabled ctacts that are curretly lie. Lcal Address Bk Shws the ctacts frm yur lcal phe bk. Directry Shws the ctacts frm a cmpay directry (which requires a search) FINOCOM AG / PLACETEL SEITE 8

10 Presece Fr each ctact yu have subscribed t, yu ca see their presece. Similarly, yur ctacts ca see yur presece their Ctacts list. Presece meas that yur frieds are able t see whether yu are available, fr example, I m available r I m busy. Ic What it meas The gree presece ic idicates that the user is lie ad ready fr cmmuicati. The yellw presece ic idicates that the user is lie their Placetel UC-Oe cliet, but has bee idle r away frm their cmputer fr mre tha 10 miutes. The red presece ic idicates that the user is busy ad des t wat t be disturbed. The grey presece state ic idicates that the user is fflie ad the ly available ctact methd is callig r leavig a chat message. The questi mark idicates that a subscripti is pedig ad the ctact has t yet apprved sharig their presece. This ic idicates that the ctact is busy due t a call. This is a autmated presece status. This ic idicates that the ctact is busy due t a meetig. This is a autmated presece status. The Busy I Call status verrides the Busy I Meetig status s this e is ly see whe there is a meetig but call. Yu ca maually set yur w presece by tappig the Presece ic frm the status bar i all tab views. The presece ic pes the My status scree where yu ca chage yur avatar, persal message, ad presece status. Yur avatar is the picture that represets yu i yur frieds Ctacts lists ad i chat screes. Tappig a avatar pes a dialg with ptis t select a existig image, t take a ew e with yur phe camera, r t clear yur avatar. Yu ca eter a status message it the area ext t the avatar. This status text is shw i yur frieds Ctacts lists. If yu see the errr message Chat Uavailable uder ay tab, it meas that XMPP cectivity has bee lst fr chat ad presece; hwever, yu ca still make calls. I this case, yu shuld ctact yur service prvider. The presece update is ly triggered by appitmets ad meetigs that are either accepted by the user r made by them. All-day meetigs d t trigger a presece chage t Busy I Meetig FINOCOM AG / PLACETEL SEITE 9

11 Istat Messagig Chat Tab Chat shws the list f recet chats sice the last lgi. If User A chats with User B multiple times, their discussis appear as e item i the list. Tappig the ame pes the chat view (IM view) where ew messages ca be typed. Old messages are als shw. New icmig messages are idicated with a tificati badge t the right f the ame. The ic remais ext t the ame util the message is read. Chats are listed s that the ewest e is always at the tp. Chats are t i alphabetical rder. Istead, they are listed with the mst recet first. Clickig the meu butt i the avigati bar displays the Lauch Rm ad Start Grup Chat pti. This pti remves all tificati badges frm the Chat Histry list. Chat Start a chat usig e f the fllwig methds: Frm the Ctacts list, tap a ctact t pe the ctact card. Frm the ctact card, chse the chat bubble ic t start chat. I the Chat Histry list, tap a Chat Histry etry t start a chat. Whe yu iitiate a chat, the Chat scree pes. Chattig with a ctact is pssible ly whe yu are bth lie. If yur ctact iitiates a chat, yu see a tificati badge the Chat tab ad the etry appears the tp f Chat Histry list. Whe the chat pes, the ame f the recipiet is the tp bar ad there is a presece ic flag befre the ame. The recipiet messages are preseted i the rage backgrud ad the user is preseted i white backgrud FINOCOM AG / PLACETEL SEITE 10

12 A smiley ca be added t a message by typig the crrespdig character cde r by selectig a smiley ic, (the smiley is displayed graphically i the message area). The text iput field i Chat uses autcrrect, aut-cap, ad spell check based system settigs. Use the system settigs t eable r disable these features. Grup Chat Start a grup chat usig e f the fllwig methds: I sigle chat sessi, tap the add participat ic t escalate frm a sigle t a grup chat. Frm the Chat tab, tap the meu ic t select the start grup chat pti. I the Chat Histry list, tap a grup cmmuicati etry t start a grup chat. Whe yu iitiate a grup chat, the Chat scree pes. Mre peple ca be added later t the chat usig the add participat ic. Aye i the grup chat ca add participats. Hwever, remvig participats is curretly t supprted. A grup chat wrks the same way as a e--e chat. All messages frm aye are set t everye else. All ctacts eed t be lie t be able t participate i a grup chat. Yu cat ivite a fflie ctact. A grup Chat Histry is saved ad is available t view later i the Chat tab. A user ca leave a grup chat by selectig the Leave chat pti. The chat is marked as fflie ad the user lger receives messages frm the chat. Whe clickig the fflie chat, the user re-jis the rm ad starts receivig messages. Hwever, the user des t receive the messages that were set i the chat while the user was utside f the rm. The Clear Histry meu item wrks the same way as the crrespdig pti i a e-e chat ad remves the lcal histry. The View Participats butt pes a dialg that shws the list f participats i the grup chat. Deletig a chat rm is t supprted FINOCOM AG / PLACETEL SEITE 11

13 Audi ad Vide Calls Dial Pad Tab The Dial pad tab displays a dial pad ad a text field used t eter umbers. The dial pad is e f the ptis used t make audi r vide calls. There are three butts belw the dial pad: Call, Vide call, ad Dial pad meu that are cfigurable by the service prvider. The tp text field als has a delete butt that, whe pressed, deletes e character at a time. A badge tificati appears the Dial pad tab whe there are messages i the vice mail bx. A lg press the 1 digit cects yu t the vice mail bx. Whe there is vice mail i yur vice mail bx, tificati badge is shw. The Dial pad meu ca ctai tw ptis: Call Pull ad Retrieve Call Make Audi r Vide Calls Make a audi r vide call usig e f the fllwig methds: Chse a ctact frm ctact list ad tap the headset ic fr a audi call r the vide ic fr a vide call. Frm search results, pe a ctact card ad tap the headset ic fr a audi call r the vide ic t perfrm a vide call. Ope the dial pad, eter a phe umber, ad tap the Call r Vide butt. O the Call Histry list, tap a call etry. O the Chat scree, tap the headset ic fr a audi call r the vide ic fr a vide call FINOCOM AG / PLACETEL SEITE 12

14 Aswer Call A icmig call is idicated by a rigte. There are tw ptis the icmig call scree: Aswer ad Declie. If yu declie the call, it causes the lie t sud busy at the caller s ed ad they kw that yu rejected the call. If user is i the middle f a VIP call ad receives a icmig cellular call, the VIP call is put hld right away befre aswerig/decliig it. If the ios device (iphe r ipad) is lcked ad there is icmig VIP call, a tificati is displayed t the user the lcked scree, accmpaied with a alertig sud ad vibrati. If the device is i silet mde, the Cmmuicatr tificati is accmpaied by multiple vibratis. Vibratis are played util the call is aswered lcally, aswered ather lcati, r redirected t vice mail r ather umber, r after a predefied timeut. The icmig call rig vlume whe the applicati is i backgrud is ctrlled by the Riger vlume whe the phe is ulcked. The vlume f the icmig call rig whe the applicati is i fregrud is ctrlled ly durig active alertig f a icmig call. I Call Actis 2016 FINOCOM AG / PLACETEL SEITE 13

15 Yu ca perfrm the fllwig actis frm the I Call scree: Ed a call Mute the micrphe Eable / Disable Speaker* Ope the key pad Adjust the vlume Escalate frm a audi t vide call ad dwgrade frm a vide t audi call Place a call hld Make a ew call Trasfer a call Atteded Trasfer a call Uatteded Make a cferece Park a call Trasfer a call t circuit-switched call Add mre participats (i cferece call ly) Merge tw separate calls Swap tw separate calls View participats ( a cferece call) * Durig a vide call, the audi utput is autmatically switched t speaker-ly mde. Missed Calls ad New Messages Ntificatis (fr example, fr missed calls r ew messages) are shw as badges the tab ics. Message Waitig Idicatr ad Vice Mail Access If yu have pedig vice mail (VM) messages, the a badge is displayed the Call tab ic with idicatig the umber f pedig VM messages. The vice mail is accessible with a lg press f the dial pad digit 1 (similar t hw it is de a regular mbile keybard). Call Back ad Call Thrugh Cmmuicatr allws yu t rigiate a circuit-switched call usig yur busiess lie idetity. This is de usig the basic Call Back fuctiality Placetel UC-Oe r the Call Thrugh fuctiality available with Mbility. Call Back is available if yu have the Mbility, Placetel Aywhere, r Remte Office assiged. The applicati checks t see whether e f these services is prvisied with a phe umber that matches the mbile umber. If it is prvisied this way, it prvides yu with the pti t make calls usig the Call Back feature FINOCOM AG / PLACETEL SEITE 14

16 Call Thrugh fuctiality is available if the Mbility r Placetel Aywhere service is assiged t the user ad cfigured with at least e lcati. Call Thrugh prvides a mre atural dialig experiece. Whe a call is placed i this mde, the cliet cmmuicates trasparetly with Placetel UC-Oe t btai a temprary IP Multimedia Rutig Number (IMRN). The cliet the calls the IMRN ad cects yu directly t the destiati idetifyig the call with yur busiess lie idetity. Nte that Call Thrugh requires My Phe umber ios (r Ow phe umber Adrid) lcal settig t be set t the phe umber f the mbile device. This umber must be set ad must als match the umber cfigured i Mbility r Placetel Aywhere i rder fr Call Thrugh t wrk. I rder t prvide a better user experiece (UX), the cliet creates a temprary ctact i the ative phebk fr the destiati telephe umber but cfigured with the temprary IMRN as a umber. If a ctact has a etry i the lcal phebk, the the ame is als cpied it this ew temprary ctact. By dig this, the user receives visual feedback frm the phe s ative dialer that the crrect pers is beig reached eve thugh the phe is dialig a Placetel UC-Oe umber (r IMRN). Nte that thig ca be de fr the phe s ative call lg. That is, the user sees i the phe s ative call lg all the IMRN umbers with idicati f the actual destiati umber beig called. The user must access the Placetel UC-Oe Call Histry via the Placetel UC-Oe fr iphe applicati t see the actual destiati umber that was called. Startig with Placetel UC-Oe fr iphe Release 21.2.x, the applicati prvides mid-call ctrl services fr busiess circuit-switched calls. Fr mre ifrmati, see secti Mid-Call Ctrls fr Circuit-switched Busiess Calls. NOTE: The fllwig fuctiality is available ly fr ios. The ios cliet prvides tw additial settigs related t Call Back dialig: Callback validati if set t ON, it checks that Placetel Aywhere r Remte Office is eabled ad verifies that the phe umber i Placetel Aywhere r Remte Office matches the users mbile phe umber. Mbility if set t ON, it impses that the Mbility service umber is used fr Call Back istead f Placetel Aywhere r Remte Office FINOCOM AG / PLACETEL SEITE 15

17 Ctact Name Lkup fr Icmig Calls ad Call Lgs Whe receivig a call, Placetel UC-Oe fr iphe searches fr the ame i the fllwig surces ad i the fllwig rder: XMPP ctact ame, Eterprise directries, Lcal Ctact, P-Idetifier header (SIP), ad Frm header (SIP). If the umber matches e f the ctacts, the ame is shw the icmig call scree. Call Waitig Yu ca have e active call at ay e time if yu receive a ew icmig call ad accept it. The existig call is put hld ad yu ca chage betwee these tw calls by usig the Hld ad Uhld butts. N-Way Callig (Cferece) Placetel UC-Oe fr iphe supprts etwrk SIP-based cferece calls. While a tw-way audi r vide call, yu ca add mre participats by usig the Cferece butt. It pes the Address Bk the device t search fr ad select the ew participat. Oce the cferece is established, the participats are shw the Device scree. The ther way t create a Cferece call r t add participats t a existig Cferece is t make a secd ew call ad the select the merge pti. New Call The cliet supprts startig a ew call while i a gig call. The steps are as fllws: 1) Establish a call with a remte party. 2) Iitiate secd call usig the ew call butt. 3) Select a ctact ad the chse a umber. After the ew call is established, the first call is put hld. Yu ca als swap the tw calls r t merge it i cferece. Call Trasfer The cliet supprts trasferrig VIP calls t ather party. Tw mdes f trasfer are supprted: Call Pull Atteded Trasfer Establish a call with a remte party. Select a ctact the chse a umber. Select the call first pti. If the call is successfully established, yu ca talk with the third party privately befre cmpletig the trasfer by pressig the cmplete butt. Uatteded Trasfer Establish a call with a remte party. Select a ctact ad the chse a umber. Select the Trasfer pti ad the trasfer is cmpleted. Call Pull ca be used i scearis where a user has tw edpits, fr example, a VIP desk phe ad a mbile phe with Placetel UC-Oe fr iphe. If the user has a active call the desk phe, the this call ca be trasferred seamlessly t the mbile phe usig the Call Pull butt. Depedig the applicati, dialig settigs, ad service cfigurati, the call ca be pulled as a VIP r circuit-switched call t the mbile phe. There is iterrupti t the vice call FINOCOM AG / PLACETEL SEITE 16

18 Call Park The Call Park service allws a parkig user t park a call agaist a parked agaist extesi. The parked user is placed hld util a user retrieves the parked call. If the call is t retrieved withi the prvisied recall time, the the parked call is reverted ad preseted t the recall user. Bluetth Supprt Yu ca perfrm audi calls frm a cmpatible Bluetth headset. The System requiremets secti i the UC-Oe fr Desktp ad Mbile Prduct Guide lists the headsets that have bee tested, althugh ther Bluetth devices shuld als wrk. Placetel UC-Oe fr iphe supprts mute ad vlume ctrl frm the Bluetth headset; hwever, aswer ad hag up are supprted ly frm the applicati. Mid-Call Ctrls fr Circuit-switched Busiess Calls Placetel UC-Oe fr iphe prvides mid-call ctrl services fr busiess circuitswitched calls that are achred at Placetel. This fuctiality is available fr: Call Thrugh ad Call Back circuit-switched calls iitiated frm the Placetel UC-Oe fr iphe cliet via the ative phe dialer. Icmig circuit-switch calls delivered t the mbile phe via Placetel Aywhere, Mbility, r Remte Office lcati. Supprted mid-call ctrl services are: Hld / Resume. Fr mre tha e call, this fuctiality requires Placetel UC-Oe Call Ctrl t be tured ON fr the lcati. Trasfer Cferece (limited t five participats) Swap. Requires Placetel UC-Oe Call Ctrl t be tured ON fr the lcati. Ed Call 2016 FINOCOM AG / PLACETEL SEITE 17

19 After iitiatig a Call Thrugh r Call Back call r after receivig a busiess circuitswitched call, the user ca retur t the mai scree ad lauch Placetel UC-Oe fr iphe t the fregrud. At this pit, the applicati brigs a Mid-Call Ctrl scree (shw i the previus figure) which ca be used t maage the call. Fr Call Thrugh r Call Back utgig calls, Placetel UC-Oe fr iphe fr ios displays a lcal tificati after the remte party accepts the call with ifrmati that the user ca click the tificati i rder t retur t Placetel UC-Oe fr iphe ad ctrl the call. Swipe betwee Chat ad Audi/Vide Cmmuicati Views Placetel UC-Oe fr iphe prvides ability t switch betwee Chat ad Audi/Vide cmmuicatis sessis fr w MyRm, ther users MyRm, ad tw-way chat. The ability t switch betwee sessis is idicated by the presece f dts at the bttm f the scree. The user ca perfrm a swipe t switch betwee the sessis FINOCOM AG / PLACETEL SEITE 18

20 Call Histry The cliet supprts the basic Placetel UC-Oe Call Histry. Frm the segmeted ctrls the Call Histry ca be set t shw all r missed calls. O the list f calls, there are ics idicatig whether a call was icmig, utgig, r missed. The list f the call items csists f a ic shwig what kid f call it was (a gree arrw meas icmig, a blue arrw meas utgig, ad a red arrw meas missed). It als shws the ame, umber, Uavailable status fr the caller, ad belw the ame, it shws the umber, if available. T the right, is the date f the call ad the time the call was iitiated. The Call Histry makes it easy fr yu t redial ad call back whe yu miss a call r whe yu wat t dial a ctact with whm yu have recetly spke FINOCOM AG / PLACETEL SEITE 19

21 Side Navigati The Side Navigati ctais the fllwig items: My status Call Settigs Prefereces Queues Abut Versi Help Sig ut 2016 FINOCOM AG / PLACETEL SEITE 20

22 My Status Yu ca set yur w presece by tappig yur persal status frm the side avigati. It pes the My status scree where yu ca chage yur avatar, persal message, ad presece status. Yur avatar is the picture that represets yu i yur frieds Ctacts lists ad i chat screes. Tappig a avatar pes a dialg with ptis t select a existig image, t take a ew e with yur device s camera, r t clear yur avatar. Yu ca eter a status message it the area ext t the avatar. This status text is shw i yur frieds Ctacts lists. If yu see the errr message Chat Uavailable uder ay tab, it meas that XMPP cectivity has bee lst fr chat ad presece; hwever, yu ca still make calls. I this case, yu shuld ctact yur service prvider. Call Settigs The cliet supprts the fllwig Placetel service maagemet features, allwig Placetel supplemetary services t be tured r ff usig the ative cliet Call Settigs widw: Call Optis Caller ID Blckig Dialig Service My Telephe Number iphe Call Frwardig N Aswer Always Nt Reachable Busy Persal Assistat D Nt Disturb Icmig Calls Placetel Simultaeus Rig Persal Placetel Aywhere Mbility Remte Office Call Frwardig By tappig a differet Call Frward pti, yu ca eter a umber t frward yur calls as fllws: Call Frward Always, Busy, r Whe Ureachable FINOCOM AG / PLACETEL SEITE 21

23 D Nt Disturb Whe yu activate this service, all calls are typically blcked by the server ad set t vice mail. Placetel Aywhere Placetel Aywhere allws service prviders t ffer fixed-mbile cvergece (FMC) services withut additial equipmet. Placetel Aywhere simplifies cmmuicatis fr -the-g users ad remte users by extedig the features f a desk phe t ay ther fixed r mbile device, regardless f the etwrk r hadset maufacturer. Callers dial e umber ad ca reach yu ay phe the user chses. A desk phe, cell phe, ad/r a sft phe ca rig simultaeusly. Vice call ctiuity is pssible with the ability t mve live calls frm e device t ather withut hagig up. Add lcatis (umbers) that ca be used i the service usig the Add New Lcati butt. Use the Alert all lcatis t activate parallel rigig. Select Diversi ihibitr t prevet a call edig up as a vice mail, which ca be prblematic, fr example, i cferece call situatis. Select Aswer Cfirmati t receive a separate audi prmpt whe aswerig a call frm that umber (lcati). It may be useful i cases where, fr example, mbile umbers are beig used t prevet icmig calls gig t mbile vice mail sice the call will be eded withut gig t vice mail if the aswer cfirmati is t prvided. Select Call Ctrl t eable the server platfrm t prvide mid-call services such as Call Trasfer ad Cferecig fr that umber (lcati). Mbility Mbility is a flexible sluti that exteds the Placetel Cetrex features trasparetly t the mbile etwrk. This service prvides a set f mbile capabilities that help meet the key requiremets f mbile peratrs fr deplymet f busiess services t the mbile hadsets. The fllwig attributes ca be set: Active Flag t eable r disable the Mbility service fr the user. Mbile Number This is the subscriber s mbile umber i E.164 frmat. Phes T Rig The default is Fixed. The ptis are as fllws: Fixed If set, the ly the user s desk phe is alerted. Mbile If set, the ly the user s mbile phe is alerted. Bth If set, the bth the mbile phe as well as desk phe f the user are alerted. The fllwig attributes apply whe the alertig mbile is set: Alert Click T Dial If checked, Click T Dial calls alert the mbile phe FINOCOM AG / PLACETEL SEITE 22

24 Alert Grup Pagig If checked, grup pagig calls alert the mbile phe. Diversi Ihibitr This attribute determies whether the Applicati Server eables a diversi ihibitr whe extedig a call leg t the mbile phe. Aswer Cfirmati This attribute determies whether the Applicati Server prmpts fr a aswer cfirmati whe the user aswers the mbile call leg. Call Ctrl This attribute determies whether call ctrl is t be perfrmed by the mbile device (ff) r by Placetel (). This must be tured t prvide mid-call service features t the mbile rigiated r termiated calls. Remte Office This service allws the use f ay phe as the ffice phe frm a chargig ad umberig perspective. Fr istace, a htel rm phe ca be used as the ffice phe. Eable Remte Office ad specify a phe umber t be used as the Remte Office umber. Prefereces The cliet supprts the fllwig prefereces: Laguage Trubleshtig Remember passwrd Sig i autmatically Caller ID lkup Eable vide calls The prefereces available thrugh Sig I scree are as fllws: Laguage Versi Device ID Help Abut Trubleshtig Laguage Supprt The cliet is prepared fr lcalizati ad ca be delivered i ay laguage. Curretly, the cliet is available i the fllwig laguages: U.S. Eglish Germa Trubleshtig The trubleshtig fucti ca be used if there are issues ecutered with the applicati. It cllects ad seds diagstic ifrmati t a predefied supprt FINOCOM AG / PLACETEL SEITE 23

25 address that is cfigurable via the bradig prcess. This helps supprt persel t idetify the issues. The ifrmati set csists f the applicati ad media egie diagstic lgs. Trubleshtig is maaged by a meu etry i Settigs. It ca be accessed frm tw places i the cliet: Frm the Settigs butt the Sig I scree This pes the scree that ctais the help ad trubleshtig-related etries. This ca be used befre the user has siged i, which is mst fte fr cases whe a user has issues with sigig i r with cectivity. Frm the Prefereces scree, accessible frm the Side avigati. This is available while the user is lgged i. Sig i Autmatically The user ca chse t sig i autmatically with Placetel UC-Oe fr iphe with a default accut whe the cliet is started. Tgether with the fuctiality t start Placetel UC-Oe fr iphe autmatically at system startup, this makes it easier fr users t remember t sig i ad be available fr cmmuicati. Help Page The cliet prvides web-based help that ca be lauched frm the Settigs view. Sig Out Yu ca sig ut at the bttm f the left-side avigati drawer FINOCOM AG / PLACETEL SEITE 24

26 MyRm MyRm is a always available ad permaet rm yu ca use t chat with aye that jis. Rm is accessible usig the Rm ic i the Tab bar. Yu ca add mre participats usig the add participats ic r they ca ji yur rm frm yur ctact card. Oce participats ji the chat rm, they ca tap the Call butt f that scree t autmatically ji the cferece. MyRm uses yur permaet chat rm, permaet cllabrati rm, ad a cferece bridge (audi r vide). All MyRm sessis start as chats but a call ca be added t the sessi while i prgress. The Meet-Me Cferecig Bridge is eeded t use a audi bridge i Rm. Others ji yur rm by clickig yur ame their Ctacts list ad by selectig Ji Rm frm the ctact card. Guest Cliet This Guest Cliet feature is specifically iteded fr users utside f the cmpay. Placetel UC-Oe fr iphe users ca ivite Guest Cliet users t their MyRm by selectig Cpy Guest Ji Lik frm a MyRm meu butt the tp right crer. The cpied lik delivery (that is, ) is utside the scpe f Placetel UC-Oe fr iphe. Guest users ca ji a sessi with audi i the web brwser by requestig a Call Back usig the prvided dial-i umber ad cferece PIN. They ca als use grup chat ad sharig iside the web brwser. Hwever, guest cliets d t have the private chat pssibility ad they ca ly see the chat histry f messages that ccurred after they jied the sessi. The MyRm wer is prmpted t accept r reject guest cliet users requestig t ji the MyRm sessi. Guest cliet user ivitatis ca be revked by selectig Reset Guest Lik frm the MyRm meu butt FINOCOM AG / PLACETEL SEITE 25

27 Placetel UC-Oe fr iphe ad iphe Settigs Frm iphe Settigs Placetel UC-Oe fr iphe, the user ca allw Placetel UC-Oe fr iphe t access: Ctacts Micrphe Camera Ntificatis Cellular Data It is recmmeded that Placetel UC-Oe fr iphe have access t all f the resurces i the previus list. I additi, the user ca cfigure the type f tificatis they wat t get with Placetel UC-Oe fr iphe: Allw Ntificatis Shw i Ntificati Ceter Suds Badge App Ic Shw Lck Scree It is recmmeded fr all f the items i the previus list t be eabled. I additi, it is recmmeded t cfigure the pti Alert style whe ulcked t Alerts FINOCOM AG / PLACETEL SEITE 26

28 Search Placetel UC-Oe supprts search i Placetel UC-Oe Ctacts ad Ctact Directries. The search is perfrmed i a separate iput field i the Ctacts tab. Depedig the selected filter (All, Olie, Lcal Address Bk, r Directries), search results display ctacts ly frm the curret selected categry. I additi t results frm the Eterprise Directry, the search is als perfrmed i several mre search surces: User s Persal Phe List Grup s Cmm Phe List Eterprise s Cmm Phe List The ehaced search is applied fr bth ctacts searchig iitiated by the user ad up receivig a icmig call, ad searchig fr a display ame crrespdig t a ukw umber. Placetel UC-Oe fr iphe fr ios als supprts search i a LDAP-cmpatible directry like Micrsft Exchage. If the device ad ctact applicatis are sychrized with Micrsft Exchage r a cmpatible prvider, Placetel UC-Oe fr iphe ca lk up ctacts frm the directry Glbal Address List (GAL). This search is available thrugh Ctacts, Lcal Address Bk, All Ctacts with Grups, Grups, ad GAL FINOCOM AG / PLACETEL SEITE 27

29 Multi-Device Placetel UC-Oe fr iphe prvides supprt fr users with multiple devices. This icludes several features: Chat ivitatis are set t all devices. Befre the sessi is accepted, messages are set t all devices, ad ce aswered, the chat messages g t the device that set a reply message. Retrievig e s w presece tificatis whe ather cliet updates the user s presece. The cliet updates its w status based the ifrmati it receives frm the server. Acceptig a shared presece ivitati i e cliet is als recgized by ather cliet ad bth cliets start receivig presece updates. A ew presece subscripti made i e cliet is recgized i ather. If the ctact blcks the ivitati, there are presece tificatis set frm the server t all f the user s cliets idicatig that the subscripti was termiated. This ifrmati is shw t the user. If the cliet receives tw presece authrizati requests frm tw r mre devices fr the same user, it ly shws e request t the user. Remvig a ctact frm a ctact list i e device is recgized i ather cliet ad the ctact list is updated (that is, the ctact is remved) i the ther cliet as well FINOCOM AG / PLACETEL SEITE 28

30 Other Features Deplymet Cfiguratis fr IM&P, Audi, ad Vide The mbile cliet ca be deplyed i several differet cfiguratis based cfigurati file parameters as fllws: Primarily as a IM&P cliet ly ( audi r vide supprt) Primarily as a sft cliet with audi ly ( IM&P r vide) Primarily as a sft cliet with audi ad vide ( IM&P) Primarily as a Uified Cmmuicatis (UC) cliet with audi ly (that is, IM&P ad audi, but vide) Primarily as a UC cliet with audi, vide, ad IM&P Click T Dial (Call Back ad Call Thrugh with the ative dialer) Versi Ctrl Versi ctrl is supprted usig the App Stre mechaism. Whe a ew release is available, the ld versi is remved frm the App Stre ad users f the previus versi are tified abut the update pssibility. Privacy Maagemet Placetel UC-Oe fr iphe supprts autheticati with a user ame ad passwrd fr differet services ad servers requirig autheticati. Fr cveiece, the ed user ca save a user ame ad passwrd fr differet realms. Whe the ed user adds ctacts t the Ctacts list, these ctacts receive a New Subscriber dialg askig whether they allw the ed user t see their presece. This ifrmati is stred i this ctact s presece plicies. At ay time, the user ca edit the presece plicies, (which are stred the server). The user ca see all ctacts that are allwed t view the user s presece (white list) ad users that are t allwed t view the user s presece (blacklist). This feature requires a cmpatible presece server. Firewalls ad NATs The cliet supprts rprt (RFC 3581) fr Netwrk Address Traslati (NAT) traversal ad fr usig the cliet behid a firewall. Hwever, it is assumed that the cliet is maily used with a sessi brder ctrller (SBC), which als prvides supprt fr NAT traversal fr several key features, such as callig (which is curretly ulikely t wrk withut a SBC) FINOCOM AG / PLACETEL SEITE 29

31 Failver ad Failback The cliet supprts failver ad failback mechaisms fr all used prtcls: Xsi, XMPP, ad SIP. This feature is used t: Detect multiple cecti edpits (per prtcl). Order cecti pits by pririty. Cect t the highest pririty cecti pit. Recect t the ext cecti pit by pririty e (if there is a prblem with the primary cecti pit). Prvide a failback mechaism t switch back t the primary (which is the highest pririty cecti pit). Secure VIP Cmmuicati The cliet supprts secure VIP cmmuicati usig ecrypted call egtiati ad media streams. Madatry, preferred, ad ptial secure mdes are supprted. VIP Quality f Service The cliet has the ability t mark audi ad vide streams with Differetiated Services Cde Pit (DSCP) r Type f Service (TS) flags usig the Quality f Service (QS) capabilities f the etwrk equipmet. Emergecy Call Address Chage Service Depedig service prvider settigs, a special dialg ca be shw at lgi askig if the physical address shuld be updated. If t, lgi prceeds rmally. If the user replies yes, a web brwser pes with the pssibility t update the physical address fr emergecy calls. Oce the address update is cmplete, the user ca retur t the cliet ad ctiue with the lgi FINOCOM AG / PLACETEL SEITE 30

32 Abbreviatis APN ACD BC CC CLIP CLIR CS DSCP FMC HTTP HTTPS IM&P IMRN IP NAT PBX PIN QS RCS RTCP SBC SIM SIP TN TS UC UI URI URL VM VIP Access Pit Name Autmatic Call Distributi Placetel UC-Oe fr iphe Cutry Cdes Callig Lie Idetificati Presetati Callig Lie Idetificati Restricti Circuit Switched Differetiated Services Cde Pit Fixed-Mbile Cvergece Hypertext Trasfer Prtcl Hypertext Trasfer Prtcl Secure Sckets Istat Messagig ad Presece IP Multimedia Rutig Number Iteret Prtcl Netwrk Address Traslati Private Brach Exchage Persal Idetificati Number Quality f Service Rich Cmmuicati Suite Real-Time Ctrl Prtcl Sessi Brder Ctrller Subscriber Idetity Mdule Sessi Iitiati Prtcl Telephe Number Type f Service Uified Cmmuicatis User Iterface Uifrm Resurce Idetifier Uifrm Resurce Lcatr Vice Mail Vice Over IP 2016 FINOCOM AG / PLACETEL SEITE 31

33 VPN XMPP XR Xsi Virtual Private Netwrk Extesible Messagig ad Presece Prtcl Exteded Reprts Xteded Services Iterface 2016 FINOCOM AG / PLACETEL SEITE 32

34 Appedix A: Third-Party Sftware ad Cpyright This sftware uses XMPP Framewrk frm ad licese frm This sftware uses CcaAsycScket frm (public dmai). This sftware uses CcaLumberjack frm ad licese frm This sftware uses XML-t-NSDictiary frm ad licese frm This sftware uses ASIHTTPRequest frm ad licese frm This sftware uses Miizip frm ad licese frm This sftware uses JASidePaelCtrller Cpyright (c) 2012 Jesse Aderse. All rights reserved. This sftware uses OpeSSL ( with Ope surce Apache licese ad Ope surce BSD-licese frm This sftware uses WebRTC frm ad licese frm Cpyright (c) The WebRTC prject authrs. All rights reserved. Redistributi ad use i surce ad biary frms, with r withut mdificati, are permitted prvided that the fllwig cditis are met: * Redistributis f surce cde must retai the abve cpyright tice, this list f cditis, ad the fllwig disclaimer. * Redistributis i biary frm must reprduce the abve cpyright tice, this list f cditis ad the fllwig disclaimer i the dcumetati ad/r ther materials prvided with the distributi. * Neither the ame f Ggle r the ames f its ctributrs may be used t edrse r prmte prducts derived frm this sftware withut specific prir writte permissi. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This sftware uses OpeH264 licese frm Cpyright (c) 2013, Cisc Systems All rights reserved FINOCOM AG / PLACETEL SEITE 33

35 Redistributi ad use i surce ad biary frms, with r withut mdificati, are permitted prvided that the fllwig cditis are met: * Redistributis f surce cde must retai the abve cpyright tice, this list f cditis, ad the fllwig disclaimer. * Redistributis i biary frm must reprduce the abve cpyright tice, this list f cditis ad the fllwig disclaimer i the dcumetati ad/r ther materials prvided with the distributi. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. * OpeSSL is ly used as part f the Scree Share feature, which is t available i the Placetel UC- Oe fr iphe FINOCOM AG / PLACETEL SEITE 34

36 Placetel UC-Oe ist ei Diest der ficm AG Gustav-Heiema-Ufer Köl