AppStore: Search for Mitel MC in the Apple AppStore and install it. The Mitel MC software is free of charge.

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Download "AppStore: Search for Mitel MC in the Apple AppStore and install it. The Mitel MC software is free of charge."

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1 QUICK REFERENCE GUIDE MITEL MC FOR IPHONE IN FEATURE OVERVIEW Yur Mitel Mbile Client ( client in the fllwing) makes a variety f cmmunicatin services available that are nrmally ffered by several phnes (mbile phne, desk phne) r applicatins. Amng the prvided features are: Integratin f cellular netwrks int yur crprate cmmunicatin infrastructure: all inbund and utbund calls will be ruted via yur crprate PBX. Access t PBX features ( In-Call Features : Cnference, Cnsultatin etc.) as well as crprate Vic Integratin. Vice-ver-IP (VIP) telephny via WI-FI, as well as via cellular data cnnectins (3G). Reductin f csts fr cellular cmmunicatin with Mbile Least Cst Ruting (MLCR). Unified Cmmunicatin, i.e. access t the crprate directry, Chat and Presence using just ne user interface. PREPARATION INSTALLATION AppStre: Search fr Mitel MC in the Apple AppStre and install it. The Mitel MC sftware is free f charge. DOWNLOAD CONFIGURATION (REDIRECT SERVER) The cnfiguratin fr yur client can be dwnladed autmatically when pening it fr the first time. Befre pening the client: 1. Make sure that a data channel (Wi-Fi r 3G) is available. 2. When yu pen the applicatin a pp-up windw will appear (see screensht t the left): 3. Enter yur Mitel MC user accunt key if prvided by yur administratr. If yu haven t received such a key, leave this field blank. 4. In the fllwing pp-up, enter yur mbile phne. Please prvide the number including the cuntry prefix, i.e. with leading zeres (e.g ).3. Press OK t begin the cnfiguratin dwnlad t yur Client. 5. After the dwnlad and a rebt, all cnfiguratin data prvided in the system will be saved and applied by yur client. Nte: This deplyment methd might nt be used by yur system administratr! Cntact him if n pp-up appears, althugh the client is nt cnfigured, r if there are errrs during the prcess. M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.

2 IMPORTANT NOTICES GENERAL (IOS PLATFORM) ROAMING Nte: Yu may start the client at any pint in time during calls. It is als pssible t mve it t the backgrund withut affecting the call. Hwever, the client s interface must be in the fregrund t use its in-call features. Nte: Unfrtunately, ios des nt ffer any infrmatin abut the raming status f yur phne. Please set the setting Raming (Favrites >> Settings page) t On if yu are abrad r utside f yur prvider s netwrk. This affects the allwed data usage, but als certain ruting rules (MLCR). CALL WAITING Nte: It is advisable t disable the call-waiting functin f the native dialer, since this might lead t cnfusin f the call legs (yu wuld have t switch frm the native applicatin t the client and back in certain situatins). USAGE OF DATA CHANNELS Nte: A data channel has t be available t use all features f the client during calls. Features that require a data channel are fr example Dual Mde (cellular netwrks / Wi-Fi), crprate directry access, fast call setup, Vicever-IP (VIP) and true CLIP. Nte: A 2G cnnectin is nt sufficient fr transmitting data during a call. Nte that even during an active call, the data cnnectin can fall back t a 2G cnnectin, r regain 3G cnnectivity. Therefre, feature availability may vary during a call. Nte: Please nte that the general use f data channels is gverned by the perating system (ios) f the phne. Generally allwing r disabling the use f data channels is therefre nly pssible in the native settings f yur phne. This applies especially, but nt exclusively, t the use f data channels when raming (abrad). Nte: Further cnfiguratin f the data channel usage plicy inside the client is pssible under Settings >> Netwrk Settings. A green (VIP) r a blue registratin icn (signal-nly) indicate a successful system registratin. The fllwing settings are available: Off: n data. Minimal: data usage n demand ; nly allws HTTPS requests, n client registratins. Lcal Netwrk: allws data usage nly in yur prvider s netwrk; the client registers itself in the system (unless when raming); if yu are raming in anther prvider s netwrk, the client restricts data usage t the setting Minimal. Dynamic: allws data usage fr all features, even while raming (registratins, HTTPS). Additinally, the Setting Dynamic VIP ffers data usage n demand including VIP ver 3G. The mst suitable setting is nrmally pre-cnfigured by yur administratr. REGISTRATION STATUS OF THE DATA CONNECTION Indicates that there is a VIP-capable data cnnectin. This data cnnectin may be WLAN r cellular data cnnectin. Indicates a successfully established data cnnectin fr feature requests. Please nte that this cnnectin type causes data traffic. Appears when a registratin at the Mitel MC Cntrller is in prgress. Appears if the system registratin has failed. This may be caused by faulty user credentials. Please cntact yur administratr if this prblem persists. Indicates that there is currently n data cnnectin available, and, therefre, n system registratin pssible. Whenever a data cnnectin becmes available, the client can re-register itself in the system if it is cnfigured t d s. Please nte that system registratin (data access) is needed fr fast call setup

3 OUTBOUND CELLULAR CALLS Nte: If the client is nt registered fr VIP (blue, yellw, red r grey icn), every utbund call will be ruted via the cellular netwrk. But these calls as well will be ruted thrugh yur crprate netwrk. Nte: If yu hear waiting tnes, and the call setup takes a very lng time, the data channel cnnectin t the system has failed. The call will still cmplete in a fallback mde in which the destinatin number is transmitted via DTMF. If this happens n a regular basis r even always, please cntact yur administratr. Nte: If n data cnnectin is available fr a call, n in-call features will be ffered. A 2G-cnnectin is nt sufficient t transmit data during an active call. Nte that even during an active call yu can fall back t a 2G cnnectin, r regain 3G cnnectivity. Therefre, feature availability may vary during a call. INBOUND CELLULAR CALLS Nte: An inbund cellular call will autmatically mve the client int the backgrund. A pp-up will appear with an ptin t accept the call. Nte: The client displays the caller ID (number and / r name) f the calling party if a data channel is available and if the MTC (Mbile Terminated Call) Number has been set by yur administratr. Nte that the data cnnectin must be established befre the call cmes in! This als includes any additinal infrmatin, e.g. Caller ID received frm the crprate directry f the PBX. Alternatively, the Caller ID f the calling party can be transmitted via cellular signaling if supprted by yur PBX ( CLIP n screening trunk ). Cntact yur administratr fr mre details abut this prcedure. HANDOVER Nte: If an accessible Wi-Fi access pint (AP) f sufficient quality is in range, the client autmatically hands ver the call t Wi-Fi. Please nte that a handver is nly dne if the client is active and in the fregrund. If this is nt the case, the call will remain in the used cellular netwrk. The handver feature can als be dne manually in the in-call screen. Nte the registratin icn in the tp-status bar which will then be displayed in green t indicate a VIP-capable cnnectin. Only ne handver back and frth frm ne netwrk t the ther is supprted per call. VOIP CALLS Nte: In additin t the availability f features (identical t cellular data cnnectins), VIP (Wi-Fi) ffers free-fcharge telephny. Please nte that csts fr data usage may be incurred in cellular netwrks and in cellular data netwrks. OUTBOUND VOIP CALLS Nte: VIP calls will nly be placed when the registratin icn is displayed in green! INBOUND VOIP CALLS Nte: If the phne is in stand-by, r if the client is in the backgrund, when a VIP call cmes in, the Client will wake up the phne. As sn as this happens, yu will be able t activate the phne and accept the call. HANDOVER Nte: If the signal strength f the Wi-Fi htspt decreases t a pint where the vice quality suffers, yu have the ptin t manually handver the call t the cellular netwrk. Only ne handver back and frth frm ne netwrk t the ther is supprted per call. INTERNATIONAL ROAMING Nte: Calls may be dne with the Callback-call type autmatically if cnfigured in the MLCR settings. Initiate calls nrmally and fllw the menu. M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.

4 MAIN FEATURES CALL TYPES Yur client ffers the fllwing ptins t initiate utbund calls: Call: With this call type, all calls will be ruted accrding t the client settings, i.e. hw ruting was intended by yur administratr (MLCR makes it pssible t select call types autmatically fr certain numbers). Callback: A Callback requests yur cmmunicatin system t call the party whse number yu entered, and t then call yu back. Ruting with Callback reduces csts when making calls frm abrad. Ask yur administratr if mre infrmatin is required. Call-thrugh: With this type, calls are ruted thrugh the system ("PBX-Dialling ). Direct: by-passes yur crprate PBX, and calls are made directly using yur service prvider. Annymus: fr n Caller ID transmissin t the called party. This call type is nly ffered if it has been precnfigured by yur administratr. Cpy t Clipbard: Cpies the entered number. It can then be pasted int ther applicatins. Fllw these steps t use the desired call type: Enter a number r select a cntact Press and hld the green phne buttn Then chse the desired Call Type: Call Callback Call-thrugh Direct Annymus Please nte that if yu cancel a Callback, yu may still receive the call (back) frm the system t yur mbile phne. Please accept this call and hang up immediately t cmpletely cancel the Callback. Depending n yur cnfiguratin, the Callback may be diverted t yur vic if yu deny the call

5 USING FEATURES IN-CALL PBX FEATURES In-call features such as Transfer, Cnsultatin etc. will becme available autmatically in the in-call screen f the client if a Wi-Fi r 3G data channel is available. Just pen the in-call menu and tuch the field with the feature-icn yu re lking fr. OUT-CALL PBX FEATURES These are the mst imprtant PBX Features available in the Features tab: Call Frwarding: cnfigure t which number calls shall be frwarded in certain situatins (Always, On n Reply, Busy). Turn call frwarding On/Off with Cancel Call Frwarding. DnD (D nt Disturb): Disable the frwarding f inbund enterprise calls t yur client by turning this ptin n. SIM Switch: Activate a SIM card fr yur User Accunt (must be knwn in the system, cntact yur administratr if this is nt the case). Vic Call yur crprate vic by selecting this ptin. Received vic will als be displayed in the hme screen f the client. CHAT AND PRESENCE Nte: Certain settings have t be cnfigured fr Chat ptins t becme available. Cntact yur administratr. Nte: T chat with yur cntacts an instant messaging ID has t be cnfigured fr a cntact in the native phne bk f yur iphne. If enabled, a speech bubble icn appears in the tp-menu bar f the client. Press it fr chat ptins. T add a cntact: Open the native Cntacts directry, pen a cntact and click Edit ; Press the Add field; Then press the setting Instant Message ; Enter the ID f the user and save yur changes. Nte: Aastra Blustar-Server: Please nte that if yu are using an Aastra Blustar- Server fr this service, nly Presence, nt chat, is supprted! If such an ID is cnfigured yu can see yur cntact s presence state in the Cntacts tab f the client autmatically if he is als a user f the client. If ther chat sftware is used, the cntact s presence status will be visible after yur invitatin has been accepted. Nte: Once an IM-cntact has been added with the client, it is nt pssible t delete it there. Use a PC-chat client t d this. M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.

6 UPDATE OF THE CLIENT Yu will be ntified autmatically if a new versin f the client is available in the AppStre. A new cnfiguratin dwnlad is nt necessary. RESET AND RE-DOWNLOADING THE CONFIGURATION The ptins fr a factry reset are available in the Favrites screen: 1. Open the Favrites screen; 2. Click n Settings n the tp f the page; 3. Scrll dwn and select a partial ( Lcal Data ) r full ( Lcal Data and Settings ) factry reset; 4. Cntact yur administratr fr a re-deplyment f the cnfiguratin via the Redirect Server ptin. Nte: A factry reset f the client shuld nly be dne if asked t d s by yur system administratr! - 6 -

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