Call Detail Record Download Service

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1 BradClud PBX Analg Phne Features QRG Dcument Versin 0.1 Call Detail Recrd Dwnlad Service Nte: This dcument addresses analg phne functinality nly fr devices that are attached directly t a BradClud PBX managed ATA. This dcument des nt cver functinality fr analg phnes that are cnnected t ther site equipment such as an analg key system, n-site PBX, r annuncement/ludspeaker systems.

2 Revisin Histry Date Versin Descriptin Authr 12/27/ Initial Draft Clintn Banner Page 2

3 Cntents OVERVIEW... 5 GENERAL ANALOG PHONE OPERATION GUIDELINES... 5 FEATURE OVERVIEW B STATION & LINE TPE... 7 SITE / PREMIUM FEATURE OVERVIEW... 9 FEATURE OPERATION DETAILS STATION FEATURE DETAILS: Alternate Numbers w/ Distinctive Ring Annymus Call Rejectin Barge-In Exempt Business Cntinuity (CFNR) Call Frwarding Always Call Frwarding Busy Call Frwarding N Answer Call Frwarding Selective Call Histry Call Hld & Resume Call Lgs w/ Click t Dial Call Redial Call Return Call Transfer (Attended & Blind) Call Waiting fr up t 4 Calls Call Waiting ID Directed Call Pickup Directed Call Pickup with Barge In D Nt Disturb Feature Access Cdes Inbund Caller ID (Name & Number) Main Number Outbund Caller ID Mbility N-Way Calling (6) Office Anywhere Outbund Caller ID Blcking Privacy Push-t-talk Remte Office Selective Call Acceptance Selective Call Rejectin Series Cmpletin Shared Call Appearance (35) Simultaneus Ring Speed Dial Three-Way Calling Unified Messaging User Web Prtal Visual Vic Vice Mail SITE/PREMIUM FEATURE DETAILS: Authenticatin Aut Attendant BradTuch Desktp Client Page 3

4 BradTuch Mbile Client Call Center Agent Call Center Supervisr Call Park / Retrieve Call Queue Enhanced Outging Calling Plan External Calling Line ID Delivery Internal Calling Line ID Delivery Grup Call Park / Pickup Grup Page Hunt Grup Intercept Grup Intercept User Meet-me Bridge Music n Hld Office Anywhere Prtal Receptinist Client Site Admin Prtal VLAN Tagging Supprt Vice Prtal Page 4

5 Overview The BradClud PBX slutin supprts a brad range f telephny endpints. Fr fixed (desk) telephne sets, the slutin supprts bth VIP and Analg Telephne sets. On the BradClud PBX service, features are managed via user and admin web prtals (dashbards); at varius specialized web, PC, and mbile clients; r at the phne using device buttns, hk-switch, tuch screens, and Feature Access Cdes (FAC). In the BradClud PBX slutin analg telephne sets supprt a brad range f features. There are general differences in hw features are used at analg telephne sets. On analg telephne sets, many features can be managed thrugh the use f the telephne hk-switch/flash hk buttn, and FACs. Figure 1 illustrates key differences in hw VIP and Analg telephnes are cnnected in the BradClud PBX access netwrk architecture: VIP telephnes are cnnected directly t the bradband access pint via an RJ-45 cnnectr. A VIP telephne registers with the BradClud PBX cre netwrk cmpnents. Analg Telephnes are cnnected t an ATA via an RJ-11 cnnectr. The ATA is respnsible fr registering with the BradClud PBX n the analg phnes behalf, and manages signaling t the analg telephne. Custmer LAN Ruter / Firewall Analg Terminal Adaptr (ATA) Analg Telephne LEGEND VIP Telephne Ethernet: Analg: Figure 1: VIP and Analg telephne cnnectivity in BradClud PBX General Analg Phne Operatin Guidelines The set f features that are available fr a given telephne set are defined by: The statin type that has been assigned t the analg telephne Site and Premium features that are available r assigned t that analg telephne and site Verify the statin type assigned t yur phne, and the Site/Premium features that are available fr yur statin with yur administratr r service prvider. T perate, the analg phne must be prperly cnnected t a BradClud PBX prvided Analg Terminal Adaptr: The ATA must be cnnected t the apprpriate pwer surce Page 5

6 The ATA must be cnnected t the crrect netwrk access pint An ATA has indicatrs fr pwer, netwrk, and line state. Basic analg telephne peratin tips: On an analg telephne, many features are managed using: Dialing Feature Access Cdes Using the telephne set hk-switch r flash functin fr mid-call feature management If yur telephne has a flash buttn, use it. This is mre reliable that manually using the hk-switch; if yu d nt fully depress the hk-switch r hld it dwn t lng yu may nt get the results yu expect. Supprt fr Caller ID display varies by manufacturer and mdel. ur phne may supprt dialing the desired number r FAC befre ging ff-hk. If yur analg telephne set has buttns fr mre advanced features, they may nt wrk at all r as expected with the BradClud PBX. If yur phne has prgrammable buttns, yu may be able t prgram key numbers (such as yur vic prtal) r functins (such as feature cdes yu ften use). Basic Call peratins: The BradClud PBX slutin is designed s that yu can use yur analg telephne set the same way yu always have t place and receive calls. T hld, retrieve cnference and/r transfer calls using an analg phne n BradClud PBX: Call is placed by r received at the analg phne and is in prgress. User flash hks; call is put n hld. User will hear a secnd dial tne. T Retrieve frm Hld: User flash hks again t retrieve held call. Dialing a number creates a 2nd call. Blind Transfer: When 2 nd number starts ringing, user hangs up, and 1st call is transferred t 2nd. Attended Transfer: User waits fr the 2nd call t be cnnected, and speaks t 2nd party. User then hangs up t transfer 1st call t the 2 nd. Three-way Cnference: User waits fr the 2nd call t be cnnected, and speaks t 2nd party. User then flash hks t cnference the 1st and 2nd calls tgether. Page 6

7 Feature Overview by & Line Type The fllwing statin and line types may be assigned t an analg telephne set: Hsted PBX Site: Premium User Standard User Cmmn User Cnference Rm Analg Hsted POTS Site: Hsted POTS Line Hsted PRI Site: Hsted PRI Line A Hsted Square Key (HSK) line (nt shwn belw) is nt assigned t an analg telephne line; an analg telephne des nt supprt multiple line appearances which are central t HSK functinality. The Table belw identifies the set f features that are available fr each statin type. in a statin type clumn indicates the feature is fully supprted n an analg phne P in a statin type clumn indicates the feature is supprted n an analg phne with sme limitatins. The limitatins are described fr each feature in the Feature Operatin Details sectin belw N in a statin type clumn indicates the feature is nt supprted n an analg phne - in a statin type clumn indicates the feature is nt applicable t that statin type Features Premium User Standard User Hsted PBX s Cmmn Area Cnference Rm Analg Messaging Hsted POTS Line Hsted PRI Alt. Numbers w/ Distinctive Ring P P Annymus Call Rejectin Barge- In Exempt Business Cntinuity (CFNR) Busy Lamp Mnitring N N Call Frwarding Always Call Frwarding Busy Call Frwarding N Answer Call Frwarding Selective Call Histry Call Hld & Resume Call Lgs w/ Click t Dial Call Redial Call Return Call Transfer (Attended & Blind) Call Waiting fr up t 4 Calls P P P P P P P P Call Waiting ID Page 7

8 Features Premium User Standard User Hsted PBX s Cmmn Area Cnference Rm Analg Messaging Hsted POTS Line Hsted PRI Directed Call Pickup Directed Call Pickup with Barge In D Nt Disturb Extensin Dialing, Variable Length Feature Access Cdes Inbund Caller ID (Name & Number) Main Number Outbund Caller ID - Mbility N- Way Calling (6) P P Office Anywhere Outbund Caller ID Blcking - - Privacy Push- t- talk P P Remte Office Selective Call Acceptance Selective Call Rejectin Series Cmpletin Shared Call Appearance (35) N N Simultaneus Ring Speed Dial Three- Way Calling Unified Messaging User Web Prtal Visual Vic Vice Mail Table 1: Feature Overview by Type Page 8

9 Site / Premium Feature Overview The Table belw identifies the set f Site and Premium Features that may be available at an analg telephne. in a statin type clumn indicates the feature is fully supprted n an analg phne P in a statin type clumn indicates the feature is supprted n an analg phne with sme limitatins. The limitatins are described fr each feature in the Feature Operatin Details sectin belw N in a statin type clumn indicates the feature is nt supprted n an analg phne. Refer t the Feature Operatin Details sectin belw fr mre infrmatin - in a statin type clumn indicates the feature is nt applicable t that statin type Wrks n Feature Analg Authenticatin - Aut Attendant BradTuch Desktp Client BradTuch Mbile Client Call Center Agent Call Center Supervisr Call Park / Retrieve Call Queue Enhanced Outging Calling Plan External Calling Line ID Delivery Internal Calling Line ID Delivery Grup Call Park / Pickup Grup Page Hunt Grup Intercept Grup Intercept User Meet-me Bridge Music n Hld Office Anywhere Prtal Receptinist Client Site Admin Prtal VLAN Tagging Supprt Vice Prtal Table 2: Site / Premium Feature list P P P Page 9

10 Feature Operatin Details Nte: Feature Access Cdes prvide an alternate methd f managing features that are als cntrllable thrugh BradClud PBX admin and user dashbards. Bth methds cntrl the same features, s changes made using Feature Access Cdes will be reflected n the dashbard, and vice versa. Nte: This dcument prvides high level infrmatin abut using BradClud PBX features n analg telephnes. Fr detailed feature peratin and cnfiguratin infrmatin, refer t yur service prvider s feature specific dcumentatin. Nte: Analg telephne sets may differ significantly in functinality acrss manufacturers and mdels. Feature capabilities available at yur analg telephne set may vary. Feature details: Alternate Numbers w/ Distinctive Ring Alternate Numbers: Alternate numbers may be assigned t an analg line by an administratr. Distinctive Ring may nt wrk fr alternate numbers assigned t analg phne Annymus Call Rejectin Supprted. Cnfigured via dashbard. Barge-In Exempt Supprted. Cnfigured via dashbard. Includes managing Barge-in tne ptins. Business Cntinuity (CFNR) T activate Call Frwarding Nt Reachable (CFNR) with the telephne number f yur chice using yur analg telephne: G ff-hk at the analg phne Dial *94 u will be prmpted t enter the phne number yu want phne calls t be frwarded t. Enter the frward-t number fllwed by pund (#). The system respnds with an annuncement verifying that the service has been activated successfully. T deactivate CFNR: G ff-hk at the analg phne. Dial * 95. The system will respnd with an annuncement indicating if the FAC was accepted. Call Frwarding Always T activate Call Frwarding Always t the number f yur chice using yur analg telephne: G ff-hk at the analg phne Dial *72 u will be prmpted t enter the phne number yu want phne calls t be frwarded t. Enter the frward-t number fllwed by pund (#). The system respnds with an annuncement verifying that the service has been activated successfully. Page 10

11 Fr the fllwing Call Frwarding Always ptins, g ff-hk at the analg phne. Dial the apprpriate Feature Access Cde. The system will respnd with an annuncement indicating if the FAC was accepted. Deactivate Call Frwarding Always: *73 Activate Call Frwarding Always t Vic *21 Deactivate Call Frwarding Always t Vic *24. Call Frwarding Busy NOTE: This feature interacts with the Call Waiting Feature. If Call Waiting is enabled, Call Frwarding Busy rules will nly be applied when the Call Waiting queue is full. T activate Call Frwarding Busy t the number f yur chice using yur analg telephne: G ff-hk at the analg phne Dial *90 u will be prmpted t enter the phne number yu want phne calls t be frwarded t. Enter the frward-t number fllwed by pund (#). The system respnds with an annuncement verifying that the service has been activated successfully. Fr the fllwing Call Frwarding Busy ptins, g ff-hk at the analg phne. Dial the apprpriate Feature Access Cde. The system will respnd with an annuncement indicating if the FAC was accepted. Deactivate Call Frwarding Busy: *91 Activate Call Frwarding Busy t Vic *40 Deactivate Call Frwarding Busy t Vic *42 Call Frwarding N Answer Nte: This Feature interacts with the Vic feature. If vic is set t all calls directly t vic , Call Frwarding Busy treatment will nt be applied. T activate Call Frwarding N Answer t the number f yur chice using yur analg telephne: G ff-hk at the analg phne Dial *92 u will be prmpted t enter the phne number yu want phne calls t be frwarded t. Enter the frward-t number fllwed by pund (#). The system respnds with an annuncement verifying that the service has been activated successfully. Fr the fllwing Call Frwarding N Answer ptins, g ff-hk at the analg phne. Dial the apprpriate Feature Access Cde. The system will respnd with an annuncement indicating if the FAC was accepted. Deactivate Call N Answer Busy: *93 Activate Call Frwarding N Answer t Vic *41 Deactivate Call Frwarding N Answer t Vic *45 Call Frwarding Selective Supprted. Cnfigured via dashbard. Call Histry Many analg phne mdels supprt a lcal call histry functin. Call Histry is als available via dashbard. Call Hld & Resume Page 11

12 Nte that sme multi-line analg phne mdels have a built in hld functin. This may be used, but it may nt prvide BradClud PBX netwrk functinality such as Music n Hld r the ability t transfer, cnference, etc. Call is placed r received at the analg phne and is in prgress. During the call, the user flash hks. User will hear anther dial tne. Call is nw n hld. User placed n hld will hear Music n Hld as apprpriate. Anther flash hk retrieves the held call. Call Lgs w/ Click t Dial Supprted via dashbard and selected BradTuch Clients Call Redial Nte that sme multi-line analg phne mdels have a built in call redial functin. User at analg phne has placed a call and hangs up. User ges ff hk at analg phne dialing *66. The system will place a call t the last dialed number. Call Return User ges ff hk at analg phne dialing *69. The system will place a call t the last number that called the analg phne. NOTE: The last call des nt have t have been answered. Dialing *69 will place a call t the analg user s last missed r answered call. Call Transfer (Attended & Blind) Call is placed r received by the analg phne and is in prgress. User flash hks, call is put n hld. User will hear a dial tne. Dialing a number creates a 2nd call. Attended Transfer: User waits fr the 2nd call t be cnnected, and speaks t 2nd party. User then hangs up t transfer 1st call t the 2 nd. Blind Transfer: User hangs up, and 1st call is transferred t 2nd. Call Waiting fr up t 4 Calls Call Waiting is supprted fr tw calls. The third call will be treated as busy. T cancel Call Waiting n a per-call basis: G ff-hk at the analg phne. Dial * 70. User gets stutter dial tne. The call will be placed with Call Waiting inhibited. Subsequent calls will nt be impacted Call Waiting ID Many analg phne mdels supprt Call Waiting ID. Directed Call Pickup User sees an unattended phne with a BradClud PBX phne number that is ringing and wishes t pickup the call User ges ff hk dialing *97 User gets stutter dial tne and dials the extensin f the ringing phne. User is cnnected t the incming call. Directed Call Pickup with Barge In User is aware f an nging call with a BradClud PBX phne number and wishes t barge-in n the call User ges ff hk dialing *33 Page 12

13 User gets stutter dial tne and dials the extensin f the phne. User is cnnected t the nging call. If the target user has Barge In exempt cnfigured, the attempt t Barge In will fail A Barge in tne may be played at Barge In time depending n feature cnfiguratin D Nt Disturb Fr the fllwing D Nt Disturb ptins, g ff-hk at the analg phne. Dial the apprpriate Feature Access Cde. The system will respnd with an annuncement indicating if the FAC was accepted. Activate D Nt Disturb: *78 Deactivate D Nt Disturb: *79 Feature Access Cdes Feature Access Cdes (Star [*] Cdes) are supprted fr many feature as indicated thrughut this dcument. Feature Access Cdes that use Pund [#] Cdes are nt supprted fr analg devices. Inbund Caller ID (Name & Number) Supprted; dependent upn make and mdel f analg telephne set. Main Number Outbund Caller ID Supprted; cntingent upn TN and administrative line settings. Refer t Outbund Caller ID Blcking belw fr related Feature Access Cdes. Mbility Supprted. Cnfigured via dashbard and selected BradTuch Clients. N-Way Calling (6) N-way (3) supprted n analg phnes. Refer t Three-Way calling belw fr instructins. Office Anywhere Supprted via dashbard and selected BradTuch Clients. Refer t the Office Anywhere QRG fr instructins n using the *11 Feature Access Cde t transfer call between yur desktp and mbile phnes. Outbund Caller ID Blcking T activate Per-Call Caller ID Delivery Blcking: G ff-hk at the analg phne Dial *67. u will get a stutter dial tne. Enter the number yu wish t call. The call will be placed with Caller ID blcked. Subsequent calls will nt be impacted. T activate Per-Call Caller ID Delivery (t prvide Caller ID if the line is set fr persistent Caller ID blcking): G ff-hk at the analg phne Dial *65. u will get a stutter dial tne. Enter the number yu wish t call. The call will be placed with Caller ID presented. Subsequent calls will nt be impacted. Fr the fllwing Caller ID ptins, g ff-hk at the analg phne. Dial the apprpriate Feature Access Cde. The system will respnd with an annuncement indicating if the FAC was accepted. Caller ID Delivery Blcking Persistent Activatin: *31 Caller ID Delivery Blcking Persistent Deactivatin: *32 Page 13

14 Privacy Supprted. Cnfigured by administratr via dashbard. Push-t-talk If Push-t-talk is assigned t an analg line, the ptin t aut-answer in speakerphne mde shuld be disabled fr that line. T use Push-t-talk: G ff-hk at the analg phne Dial *50. u will get a stutter dial tne. Enter the number yu wish t call. Results fr Push-t-talk (PTT) will vary when the PTT riginatr r target is an analg device: Analg riginated (*50) t Analg extensin. The analg line rings, and the user can answer but it is nt in speakerphne mde unless PTT receiver answers it that way. Analg riginated (*50) t VIP extensin. VIP phne aut answers in speakerphne mde. VIP riginated (*50) t Analg extensin. The analg line rings, and the user can answer but it is nt in speakerphne mde unless PTT receiver answers it that way. Remte Office Supprted. Cnfigured via dashbard. Selective Call Acceptance Supprted. Cnfigured by administratr via dashbard. Selective Call Rejectin Supprted. Cnfigured by administratr via dashbard. Series Cmpletin Supprted. Cnfigured by administratr via dashbard. Shared Call Appearance (35) Nt supprted n analg telephne lines. Simultaneus Ring Supprted. Cnfigured via dashbard and selected BradTuch Clients. Speed Dial Speed Dial supprted via telephne set /CPE capabilities. (N netwrk based Speed Dial). Three-Way Calling Call is placed r received by the analg phne and is in prgress. User flash hks; call is put n hld. User will hear a dial tne. Dial the number yu wish t cnference in. User waits fr the 2nd call t be cnnected, and speaks t 2nd party. User then flash hks t cnference the 1st and 2nd calls tgether. Unified Messaging T clear the Vic Message Waiting Indicatr (MWI): G ff-hk at the analg phne. Dial *99. The system will respnd with an annuncement indicating if the FAC was accepted. T transfer a received call directly t Vic Page 14

15 Call is placed r received by the analg phne and is in prgress. User flash hks; call is put n hld. User will hear a dial tne. Dial *55. User is prmpted t enter pund (#) r hang-up t transfer the call t vic . If user selects #, system annunces that the call was transferred t vic If user hangs up, call is transferred t vic Additinal Unified Messaging features are supprted: Via the User Web Prtal By dialing int the site Vice Prtal defined by yur service prvider. Thrugh the use f Vic related Feature Access Cdes. User Web Prtal Supprted. URL and user credentials fr the web prtal are assigned by yur service prvider. Visual Vic If yu have the Visual Vic feature assigned t yur line, yu can manage vic thrugh the web prtal assigned by yur service prvider Vice Mail Vic Message Waiting Indicatr (MWI): If yur statin type includes the vic service, yu may get an MWI indicatin at yur analg phne depending n yur vic service cnfiguratin Audible MWI: stutter dial tne when the user ges ff-hk Visual MWI: May be supprted depending n phne mdel Vic management and retrieval: Vic can be managed at the analg phne by dialing the apprpriate vic prtal. The vic prtal phne number and yur vic prtal passcde are assigned t yu by yur service prvider Site/Premium Feature details: Authenticatin Supprted. Apprved ATAs authenticate with the BradClud PBX netwrk n behalf f cnnected analg devices. Aut Attendant Supprted. Cnfigured by administratr via dashbard. BradTuch Desktp Client Supprted. Cnfigured via dashbard and selected BradTuch Clients. BradTuch Mbile Client Supprted. Cnfigured via dashbard and selected BradTuch Clients. Call Center Agent Supprted. Cnfigured by administratr via dashbard. Call center Agent web client URL and user credentials fr the web prtal are assigned by yur service prvider. Call Center Supervisr Supprted. Cnfigured by administratr via dashbard. Call center Supervisr web client URL and user credentials fr the web prtal are assigned by yur service prvider. Call Park / Retrieve T Park a call: Page 15

16 Call is placed r received by the analg phne and is in prgress. User flash hk, call is put n hld. User will hear a dial tne. Dial *68. System annunces ptins t park the call: System annunces that t retrieve a parked call d ne f the fllwing: Dial the extensin number yu wish t park the call against fllwed by pund. Dial # t park the call against yur wn number T Retrieve a parked call: User ges ff hk, hears a dial tne. Dial *88. System annunces that t retrieve a parked call d ne f the fllwing: Dial the extensin number the call was parked against fllwed by pund. Dial # t retrieve a call parked against yur wn number Call Queue Supprted. Cnfigured by administratr via dashbard. Enhanced Outging Calling Plan Supprted. Cnfigured by administratr via dashbard. External Calling Line ID Delivery Supprted. Sme analg phnes d nt supprt Calling Line ID presentatin. Internal Calling Line ID Delivery Supprted. Sme analg phnes d nt supprt Calling Line ID presentatin. Grup Call Park / Pickup Grup Call Park and Pickup Grups are cnfigured by administratr via dashbard. T Park a call against a defined grup: Call is placed r received by an analg phne that is in a Park Grup. User flash hk, call is put n hld. User will hear a dial tne. Dial *58. System annunces the extensin number the call was parked against. It will be an extensin in the Park Grup. T Retrieve a parked call: User ges ff hk, hears a dial tne. Dial *88. System annunces that t retrieve a parked call d ne f the fllwing: Dial the extensin number the call was parked against fllwed by pund. Dial # t retrieve a call parked against yur wn number Grup Pickup: This feature allws a member f a defined Pickup Grup t answer a ringing call against a member f the grup. User wants t pick up call ringing n ther grup members phne User ges ff hk, hears a dial tne. Dial *98. System cnnects call in the grup that has been ringing the lngest t the user. Grup Page The Grup Page TN is cnfigured by administratr via dashbard. T use Grup Page: G ff-hk at the analg phne Dial the Grup Page TN. When all target endpints that can answer the Page are n-line, the page riginatr will hear the annuncement Paging System ready Results fr Grup Page will vary when the riginatr r target is an analg device: Page 16

17 Analg t analg: Target phne rings. When target answers, answerer hears paging. The riginatr hears Paging System Ready Analg t VIP: Target phne aut-answers and annunces via speaker phne Paging. The riginatr hears Paging System Ready VIP t analg: Target phne rings. When target answers, answerer hears paging. The riginatr hears Paging System Ready Analg t VIP and Analg: VIP: Target phne aut-answers- annunces via speaker phne Paging. The riginatr hears Paging System Ready Analg: Only rings ne time. Hunt Grup Supprted. Cnfigured by administratr via dashbard. Intercept Grup Supprted. Intercept User Supprted. Meet-me Bridge Supprted. Cnfigured by administratr via dashbard. Music n Hld Supprted. T deactivate Music n Hld n a per call basis: G ff-hk at the analg phne Dial *60. u will get a stutter dial tne. Enter the number yu wish t call. The call will be placed with Music n Hld deactivated. Subsequent calls will nt be impacted. Office Anywhere Prtal Supprted. Cnfigured by administratr via dashbard. Receptinist Client Supprted. Cnfigured by administratr via dashbard. Receptinist web client URL and user credentials fr the web prtal are assigned by yur service prvider. Site Admin Prtal Supprted. URL and user credentials fr the web prtal are assigned by yur service prvider. VLAN Tagging Supprt Supprted. Vice Prtal Supprted. Telephne number and user credentials fr the vice prtal are assigned by yur service prvider. Page 17