MITEL MC FOR ANDROID FEATURE OVERVIEW PREPARATION INSTALLATION DOWNLOAD CONFIGURATION (REDIRECT) QUICK REFERENCE GUIDE

Transcription

1 QUICK REFERENCE GUIDE MITEL MC FOR ANDROID IN FEATURE OVERVIEW Yur Mitel Mbile Client ( client in the fllwing) makes a variety f cmmunicatin services available that are nrmally ffered by several phnes (mbile phne, desk phne) r applicatins. Amng the prvided features are: Integratin f cellular netwrks int yur crprate cmmunicatin infrastructure: all inbund and utbund calls will be ruted via yur crprate PBX. Access t PBX features ( In-Call Features : Cnference, Cnsultatin etc.) as well as crprate Vic Integratin. Vice-ver-IP (VIP) telephny via WLAN, as well as via cellular data cnnectins (3G). Reductin f csts fr cellular cmmunicatin with Mbile Least Cst Ruting (MLCR). Unified Cmmunicatin, i.e. access t the crprate directry, Chat and Presence using just ne user interface. PREPARATION INSTALLATION Ggle PlayStre: Search the PlayStre fr Mitel MC, and install the applicatin frm there. The Mitel MC sftware is free f charge. Cntact yur administratr fr questins abut cmpatibility if the client is nt available fr yur mbile phne. The client fr Andrid can als be installed n Blackberry smartphnes running n Andrid Runtime (OS v and later)! DOWNLOAD CONFIGURATION (REDIRECT) The cnfiguratin fr yur client can be dwnladed autmatically when pening it fr the first time. Befre pening the client: 1. Make sure that a data channel (WLAN r 3G) is available. When yu pen the applicatin a pp-up windw will appear (see screensht t the left): 2. Enter yur Mitel MC User Accunt Key if prvided by yur administratr. If yu haven t received such a key, leave this field blank. 3. Enter yur mbile phne number int the autmatic pp-up windw. Please prvide the number including the cuntry prefix, i.e. with leading zeres (e.g ). 4. Press OK t begin the cnfiguratin dwnlad fr yur client. 5. After the dwnlad and a rebt, all cnfiguratin data prvided in the system will be saved and applied by yur client. This deplyment methd might nt be used by yur system administratr! Cntact him if n pp-up appears, althugh the client is nt cnfigured, r if there are errrs during the prcess. M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.

2 IMPORTANT NOTICES USAGE OF DATA CHANNELS Nte: A data channel has t be available t use all features f the client during calls. Features that require a data channel are fr example Dual Mde (cellular netwrks / WLAN), crprate directry access, fast call setup, Vicever-IP (VIP) and true CLIP. Nte: A 2G cnnectin is nt sufficient fr transmitting data during a call. Nte that even during an active call, the data cnnectin can fall back t a 2G cnnectin, r regain 3G cnnectivity. Therefre, feature availability may vary during a call. Nte: The general use f data channels is gverned by the perating system (Andrid) f the phne. Generally allwing r disabling the use f data channels is therefre nly pssible in the native settings f yur phne. This applies especially, but nt exclusively, t the use f data channels when raming (abrad). Nte: Further cnfiguratin f the data channel usage plicy inside the client is pssible under Menu>>Settings>>Netwrk Settings. A green (VIP) r a blue registratin icn (signal-nly) indicate a successful system registratin (refer t 3.2). The fllwing settings are available: Off: n data. Minimal: data usage n demand ; nly allws HTTPS requests, n client registratins. Lcal Netwrk: allws data usage nly in yur prvider s netwrk; the client registers itself in the system (unless when raming); if yu are raming in anther prvider s netwrk, the client restricts data usage t the setting Minimal. Dynamic: allws data usage fr all features, even while raming (registratins, HTTPS). The mst suitable setting is nrmally pre-cnfigured by yur administratr. REGISTRATION STATUS OF THE DATA CONNECTION Indicates that there is a VIP-capable data cnnectin. This data cnnectin may be WLAN r cellular data cnnectin. Indicates a successfully established data cnnectin fr feature requests. Please nte that this cnnectin type causes data traffic. Appears when a registratin at the Mitel MC Cntrller is in prgress. Appears if the system registratin has failed. This may be caused by faulty user credentials. Please cntact yur administratr if this prblem persists. Indicates that there is currently n data cnnectin available, and, therefre, n system registratin pssible. Whenever a data cnnectin becmes available, the client can re-register itself in the system if it is cnfigured t d s. Please nte that system registratin (data access) is needed fr fast call setup. OUTBOUND CELLULAR CALLS Nte: If the client is nt registered fr VIP (blue, yellw, red r grey icn) every utbund call will be ruted via the cellular netwrk. But these calls as well will be ruted thrugh yur crprate netwrk. Nte: If yu hear waiting tnes, and the call setup takes a very lng time, the data channel cnnectin t the system has failed. The call will still cmplete in a fallback mde in which the destinatin number is transmitted via DTMF. If happens n a regular basis r even always, please cntact yur administratr. Nte: If n data cnnectin is available fr a call, n in-call features will be ffered. A 2G-cnnectin is nt sufficient t transmit data during an active call. Nte that even during an active call yu can fall back t a 2G cnnectin, r regain 3G cnnectivity. Therefre, feature availability may vary during a call

3 INBOUND CELLULAR CALLS Nte: The client displays the caller ID (number and / r name) f the calling party if a data channel is available and if the MTC (Mbile Terminated Call) Number has been set by yur administratr. Nte that the data cnnectin must be established befre the call cmes in! This als includes any additinal infrmatin, e.g. Caller ID received frm the crprate directry f the PBX. Alternatively, the Caller ID f the calling party can be transmitted via cellular signalling if supprted by yur PBX ( CLIP n screening trunk ). Cntact yur administratr fr mre details abut this prcedure. CELLULAR TO WLAN HANDOVER Nte: If an accessible WLAN access pint (AP) f sufficient quality is in range, the client autmatically hands ver the call t WLAN. This can als be dne manually in the in-call screen. Nte the registratin icn in the tp-status bar which will then be displayed in green t indicate a VIP-capable cnnectin. VOIP CALLS Nte: In additin t the availability f features (identical t cellular data cnnectins), VIP (WLAN) ffers free-fcharge telephny. Nte: Csts fr data usage may be incurred in cellular netwrks and in cellular data netwrks. VOIP OUTBOUND CALLS Nte: VIP calls will nly be placed when the registratin icn is displayed in green. INBOUND CALLS Nte: The client will cme t the fregrund n an incming VIP call. This prcess is nearly identical t a regular incming cellular call. HANDOVER Nte: If the signal strength f the WLAN htspt decreases t a pint where the vice quality suffers, the client hands ver the call t the cellular netwrk (this can als be requested manually in the in-call screen). Nte: Autmatic handvers have t be enabled in yur Client s cnfiguratin (client setting: Misc. Settings >> Handver Settings). Ask yur administratr abut this. INTERNATIONAL ROAMING Nte: Calls may be dne with the Callback-call type autmatically if cnfigured in the MLCR settings. Initiate calls nrmally and fllw the menu. MAIN FEATURES The client enables t yu t take advantage f all available cellular, cellular data and WLAN netwrks. CALLS WITH THE CLIENT ( ALWAYS CLIENT AND DUAL IDENTITY ) Cntinue t make calls with yur mbile phne / smartphne using its graphical interface ( native dialler ), r have the client take ver. The Call Preference setting (Menu >> Settings >> Call Preference) gverns which calls are handled by the client. The fllwing ptins are available: Dual Identity : calls frm the native dialler will nt be taken ver autmatically by the client. Always Client : all calls are handled by the client (including thse that are initiated via the native dialler). M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.

4 CALL TYPES Yur client ffers the fllwing ptins t initiate utbund calls: 1. Call: With this call type, all calls will be ruted accrding t the client settings, i.e. hw ruting was intended by yur administratr (MLCR makes it pssible t select call types autmatically fr certain numbers). 2. Callback: A Callback requests yur cmmunicatin system t call the party whse number yu entered, and t then call yu back. Ruting with Callback reduces csts when making calls frm abrad. Ask yur administratr if mre infrmatin is required. 3. Callthrugh Call: With this type, calls are ruted thrugh the system ("PBX-Dialling ). 4. Direct: by-passes yur crprate PBX, and calls are made directly using yur service prvider. 5. Annymus: fr n Caller ID transmissin t the called party. This call type is nly ffered if it has been precnfigured by yur administratr. 6. Cpy t Clipbard: Cpies the entered number. It can then be pasted int ther applicatins. Fllw these steps t use the desired call type: Enter a number r select a cntact; Press and hld the green phne buttn; Then chse the desired Call Type: Call Callback Callthrugh Direct Annymus Please nte that if yu cancel a Callback, yu may still receive the call (back) frm the system t yur mbile phne. Please accept this call and hang up immediately t cmpletely cancel the Callback. Depending n yur cnfiguratin, the Callback may be diverted t yur vic if yu deny the call. USING FEATURES IN-CALL PBX FEATURES In-call features such as Transfer, Cnsultatin etc. will becme available autmatically in the in-call screen f the client if a WLAN r 3G data channel is available. Just pen the in-call menu and tuch the field with the feature-icn yu re lking fr. OUT-CALL PBX FEATURES These are the mst imprtant PBX Features available in the Features screen: 1. Call Frwarding: cnfigure t which number calls shall be frwarded in certain situatins (Always, On n Reply, Busy). Turn call frwarding On/Off with Cancel Call Frwarding. 2. DnD (D nt Disturb): Disable the frwarding f inbund enterprise calls t yur client by turning this ptin n. 3. SIM Switch: Activate a SIM card fr yur User Accunt (must be knwn in the system, cntact yur administratr if this is nt the case). 4. Vic Call yur crprate vic by selecting this ptin. Received vic will als be displayed in the hme screen f the client

5 CHAT AND PRESENCE Nte: Certain settings have t be cnfigured fr Chat ptins t becme available. Cntact yur administratr. Nte: T chat with yur cntacts at least ne r IM entry has t be present fr a cntact in the native phnebk f yur phne. If all necessary settings have been pre-cnfigured, the screen Chat appears in the tl bar. Open it fr the fllwing chat ptins: 1. Click n the status line in the Chat screen t adjust yur status 2. Open the cntext-sensitive menu t start a chat 3. Open chat sessins can be (re-)entered by tuching the list item in the Chat screen. 4. Please nte that nce an IM-cntact has been added with the client, it is nt pssible t delete it there. Use a PC-chat client t d this. Nte: If yu are using an Aastra Blustar-Server fr this service, nly Presence, nt Chat, is supprted! UPDATE OF THE CLIENT Yu will be ntified autmatically if a new versin f the client is available in the Ggle PlayStre. A new cnfiguratin dwnlad is nt necessary. RESET AND RE-DOWNLOADING THE CONFIGURATION It is pssible t d a quick, but cmplete factry reset: 1. Open the Settings sectin in the main menu; 2. Select the ptins key fr a cntext-sensitive menu. It gives yu the pssibility t execute a cmplete a factry reset. 3. After the reset, the initial cnfiguratin dwnlad pp-up will appear fr a re-deplyment f the settings. Nte: A factry reset f the client shuld nly be dne if asked t d s by yur system administratr! M MITEL (design) is a registered trademark f Mitel Netwrks Crpratin. All ther prducts and services are the registered trademarks f their respective hlders. Cpyright 2014, Mitel Netwrks Crpratin. All Rights Reserved.