CONFERENCING & COLLABORATION

Transcription

1 OVERVIEW Reservatinless-Plus Features When yu need t hst weekly recurring meetings r rganise a last minute meeting, Reservatinless-Plus cnferencing efficiently allws yu t bring peple tgether t help yu meet yur business bjectives and succeed. Aut Cntinuatin Allw participants t stay n the cnference call withut yur attendance. The cnference will end nce the last participant discnnects. Aut Recrd Autmatically recrd all f yur calls withut prmpting t start a recrding via yur telephne keypad and eliminate the ability fr anyne within yur cnference t stp the recrding. Cnference Breakdwn Prevent yur cnference calls that have nt been discnnected prperly frm cntinuing indefinitely by ending yur cnference nce it has reached a set duratin and number f participants limit. Cnference Cde-Level Custm Greeting* Yur cmpany can set up a custm greeting t play after participants enter the cnference cde. Cnference Entry Mde Prir t participants jining yur call, select ne f the fllwing entry mde ptins: HOST A VARIETY OF MEETINGS Organise weekly status meetings Arrange sales meetings with emplyees and prspects Link crss-functinal teams frm arund the wrld Gather participants fr a last-minute meeting FREE ADD-ONS Schedule meetings quickly with the Outlk Plug-in Start meetings frm yur Blackberry with Mbile Assistant Unmuted All participants have the standard talk privileges (same as the current default mde). Grup Mute Participants are jined as muted, but have the ability t unmute their individual lines t speak. Lecture Mde Participants are jined as muted and d nt have the ability t unmute their individual lines t speak. Cnsecutive Interpretatin* Utilise yur dial-ut ptin t instantly cnnect an interpreter t yur cnference, allwing yur participants t listen in tw languages. By pausing, every tw r three sentences during yur cnference call, yu allw the interpreter time t render yur remarks in yur participant s language. 1

2 Custm/Branded Greetings* Recrd a custm welcme message that is played t all yur participants wh jin yur cnference using yur dedicated tll-free r tll dial-in numbers. Custm Entry T quickly enter yur cnference, turn specified prmpts ff that are played after yu enter yur cnference cde r leader PIN. Dial-Out Directly frm yur cnference, yu are able t dial-ut t dmestic participants and bring them int yur call r yu can cntact the peratr t dial-ut t internatinal participants. Discnnect Grace Perid Prvides a grace perid allwing yu t rejin yur cnference in the event Aut Cntinuatin is disabled and yu have discnnected. Dual Passcde Eliminate the need t enter a leader PIN t start yur cnference. Yu will be prvided with a 10-digit leader cnference cde t start yur cnference and yur participants are prvided with a participant cnference cde t jin yur cnference. Entry Annuncement Limit Reduce the number f entry tnes played when yur call has started. Quick Start must be disabled and mre than five t ten participants are n music hld. Entry/Exit Optins Decide hw yur participants are annunced when they jin r leave the cnference call. Chse frm the fllwing ptins: tne, name annunce, name and tne, r silence. Frce Discnnect Clear yur cnference by discnnecting all participants frm yur call while yu stay cnnected. This feature is useful when yu have scheduled back-t-back meetings. Grup Mute/Unmute Silence all participants lines by pressing a keypad cmmand n yur telephne. Grup mute/unmute helps reduce backgrund nise and limits interruptins during yur cnference. Internatinal Dialing Expand yur glbal reach with internatinal cnferencing slutins. We ffer five methds t cnnect yur internatinal participants t yur cnference call, including links thrugh ur internatinal call centers, tll and tll-free access numbers, a dial-ut ptin, r a permanent dial-in number. Leader Express Entry Start yur cnference in ne easy step by cnsecutively entering yur cnference cde fllwed by * and yur leader PIN fllwed by #. Leader PIN Expiratin 2

3 Fr security purpses, a leader PIN is required t start yur Reservatinless-Plus cnference call. Yur accunt can be prvisined t allw yu t change yur leader PIN via yur telephne keypad. Yur accunt can als be enabled with the expiratin feature that frces yu t change yur leader PIN at regular intervals (selected by yur rganisatin in terms f days; minimum 30/maximum 365) at midnight frm the date yur leader PIN was created. Leader Smart Entry Stre a phne number s when yu dial in frm that number t start yur cnference, ur system will recgnise the number and jin yu t yur cnference withut inputting yur cnference cde and leader PIN. Leave and Jin a Cnference Yur participants have the ability t leave the cnference they are attending and jin a new cnference withut hanging up and redialing the same dial-in number. Lecture Mde Mute all participants during yur cnference t reduce backgrund nise. Participants will nt have the capability t unmute their lines, allwing yu t deliver yur message uninterrupted. Lck/Unlck Lck yur cnference call t prevent additinal participants frm jining the call, with the exceptin f dialing ut. Mbile Apps Cntrl and access yur meetings while n the rad frm yur iphne, Andrid phne r BlackBerry. Multiple Leaders Have multiple leaders n yur cnference call, allwing them t have access t all leader cntrls. Online Management Manage yur call nline at by scheduling, starting, presenting and archiving yur cnference n the web. Operatr Assistance At any time after yur call has started, yu can request an peratr simply by pressing *0 t jin yur cnference fr assistance r 00 t speak t the peratr privately. Operatr Silent Mnitring Silent mnitring allws a Reservatinless-Plus peratr t jin yur cnference, unannunced, t mnitr fr pssible quality issues, eliminating the need t interrupt yur cnference already in prgress. Please nte prir apprval and addendum are required. Outlk Plug-In Quickly and easily create, edit and schedule yur meetings with pre-determined cnferencing infrmatin right frm yur Outlk tlbar. Participant List A list f yur participants will be prvided in yur cnference summary reprt. 3

4 Persnal Greeting* Recrd a persnal message fr yur participants t hear when jining yur cnference r request a prfessinally recrded file. Phne Cmmands Cntrl yur cnference with a tuch f a buttn n yur telephne keypad. Yu have the ability t mute lines, lck the cnference, request peratr assistance and much mre. Pst-Cnference s* Keep an attendance rster f yur participants with an recrd f which participants were n the phne and/r web. Als, keep track f yur ttal cnferencing minutes t anticipate yur call s budget. Primary/Secndary Language Optin Assign a secndary language t all prmpts within yur cnference. Once activated, participants will receive an additinal prmpt t select a desired language. If n language is selected, yur default language is used fr that participant. Private Participant Cunt Privately annunces the number f participants n the cnference call at any participants request. Prject Accunting Cdes (PAC) Becme mre efficient when charging back fr billable hurs by using PAC Cdes. They are ideal fr attrneys, cnsultants and ther prfessinals wh track prjects by cst center. Yu can establish a minimum/maximum number f digits required and prvide up t twelve different prmpts t play prir t entering the PAC value. We can capture yur expense center, department r lcatin, and the infrmatin will appear n yur mnthly invice. Quality Case Maker Frm yur telephne keypad, autmatically create a truble ticket nline, assigning it t a quality agent fr review and reslutin, withut any interruptin f yur n-ging meeting. Please nte prir apprval is required. Quick Start Select Quick Start t immediately begin the cnference call by allwing participants t enter the cnference befre yu and start speaking befre the call fficially begins. Recrd & Playback Digitally recrd yur Reservatinless-Plus call fr participants wh were unable t attend r fr participants wh wuld like t listen t the cnference call again. Fr easy, 24/7 availability, the recrding can be accessed n the internet r by dialing a tllfree number. Yu may als purchase a CD, a dwnladable link and/r a transcriptin f yur recrding. Recrd Pause/Resume Pause yur recrding in prgress and then resume the recrding when yu are ready t cntinue. This is ideal fr lng cnferences where a ten t fifteen minute break may ccur and silence during the playback is nt wanted. Rll Call Prmpt participants t recrd their name as they jin the cnference call. Any time during the cnference, names can be replayed privately t any cnference participant. 4

5 Security Passcde Prvide an added level f security fr yur Reservatinless-Plus cnference by having greater cntrl ver wh jins yur cnference. Yu can select and distribute the security passcde fr every cnference yu hst. Yu als have the ability t add a security passcde t an active cnference by returning t the leader accunt menu. Self Mute/Unmute Allw participants t silence their wn lines by pressing a keypad cmmand n their telephnes. Self mute/unmute reduces backgrund nise frm cell phnes, speaker phnes, etc. SMS Message Alerts* Receive an actinable SMS message t yur mbile phne when yur participants are waiting fr yur cnference t start. Sub-cnference Allw pre-selected guests t jin a private discussin during yur cnference call. Sub-cnferencing allws yu t discuss side issues and ther nn-public infrmatin. Third-Party Cnference Start As a participant, bypass the hld music and start the cnference as the leader if yur leader is running late r unable t hst yur call at the last minute. Turn Music n Hld On/Off While waiting fr yur meeting t begin, participants can use their telephne keypad t turn the music n hld ff r n. Waiting Rm Have yur participants placed n music hld until yu are ready fr them t jin the cnference call. This feature is helpful when yu have tw back-t-back cnferences scheduled with tw different grups. *Cst assciated; please cntact yur sales representative fr pricing. 5