Avaya 1608 IP Telephone End User Guide

Transcription

1 Avaya 1608 IP Telephne End User Guide 1608 IP Telephne End User Guide 1 P age

2 Table f Cntents Abut Yur Telephne IP Telephne Buttn/Feature Descriptins... 3 Abut LEDs... 4 Table 1. Call/Line Appearance Buttn LEDs... 4 Table 2. Feature Buttn LEDs... 5 Abut Icns... 5 Table 3. Icns in the Telephne Display... 5 Abut Scrlling and Navigatin... 5 Abut Paper Labels... 5 Advanced Telephne Features... 6 Avaya Menu... 6 Cnventins... 6 Feature Finder... 7 Answer a Call... 8 Make a Call... 9 Hld... 9 Transfer... 9 Bridged Calls Cnference Call Frwarding All Calls Send All Calls Directry Cntacts Call Lg Telephne Settings Lg In/Out Telephne Message Mute Redial Simultaneus Ringing Tnes and Their Meanings Ringing Tnes Handset Tnes Trubleshting Glssary IP Telephne End User Guide 2 P age

3 Abut Yur Telephne The 1608 IP telephne is a multiline IP telephne fr use with Avaya Cmmunicatin Manager r Avaya Distributed Office call prcessing systems. The 1608 IP telephne puts cnvenient features and capabilities at yur fingertips, including a Phne screen t view and manage yur calls, a Cntacts list, a Call Lg, a menu f ptins and settings t custmize yur phne, and access t yur vice mail. Nt all functins and features described in this user guide may be available n yur telephne. If yu find that a functin r feature is nt available, cntact yur system administratr. Name Message Waiting Indicatr Phne Display Sftkeys Message Navigatin Arrws 1608 IP Telephne Buttn/Feature Descriptins Descriptin An illuminated red light in the upper-right crner f yur phne indicates yu have vic messages waiting. If Visual Alerting is enabled, this light flashes when yu receive an incming call. There are three lines in the phne display. When the phne is idle, the tp line shws the missed call icn with the number f calls missed and either the call frwarding icn, the Send All Calls icn, r the EC500 icn when ne f thse features is enabled. The tp line als shws the primary extensin and the time and date. System messages are als displayed n the tp line. The middle displays applicatinspecific infrmatin. The bttm line displays the sftkey labels. Press the sftkeys t select the sftkey labels. The sftkey labels shw yu the actin that each sftkey prduces. The labels and the actins vary depending n the bject that is selected. Press the Message buttn t cnnect directly t yur vic system. Press the up and dwn navigatin arrws t scrll thrugh lists. Press the right and left navigatin 1608 IP Telephne End User Guide 3 P age

4 OK Phne/Exit Avaya Menu Cntacts Call Lg Redial Hld Cnference Transfer Drp Vlume Headset Mute Speaker Call/Line Appearance Buttns and Feature Buttns arrws t navigate between different views f an applicatin, t mve the cursr during text input, r t turn an ptin n r ff. Press the OK buttn fr a shrtcut t an actin. Fr example, when yu select a call lg entry, pressing the OK buttn dials the number. Press the Phne/Exit buttn t view and manage yur calls. Fr example, if yu are viewing a menu, pressing the Phne/Exit buttn switches the phne display back t the call view. Press the A buttn t access the Avaya menu. Press the A buttn twice t exit the Avaya menu. The Avaya menu prvides ptins that allw yu t custmize phne settings, cnfigure call lgging, select the display language, view netwrk infrmatin, and lg ut. Press the Cntacts buttn t view the entries in yur cntact list. Press the Call Lg buttn t view a list f yur utging, incming, and missed calls. The icn n the Call Lg buttn is illuminated when yu have missed calls. Press Redial t either dial the last number yu dialed r display the redial list frm which yu can select a number t redial. Press Hld t put the active call n hld. Press Cnference t add anther party t an existing call. Press Transfer t transfer a call t anther number. Press Drp t drp the active call. While n a cnference call, press Drp t drp the last persn added t the cnference call. Press + r - n the Vlume buttn while active n the handset, headset, r speaker t adjust the vlume. T adjust the vlume f the ringer, press + r - n the Vlume buttn while the handset, headset, and speaker are inactive. Press the Headset buttn t use the headset if it is cnnected. Only HIS headset crds are cmpatible with yur phne. Press Mute t mute a call in prgress. T take a call ff mute, press Mute again. Press the Speaker buttn t use the speakerphne. T take a call ff speakerphne, lift the handset r press the Headset buttn. There are 8 buttns that can be prgrammed by the system administratr as either call/line appearance buttns r feature buttns. Press a call/line appearance buttn t make r answer a call r resume a call n hld. Press a labeled feature buttn t enable r disable that feature. The feature buttns prvide access t the Avaya call management system features that have been administered fr yur extensin. The green LED next t each feature buttn indicates if the feature is currently n r ff. If the light is n, the feature is n. The feature buttns prvide the same features that are available in the features menu. Abut LEDs Each call/line appearance buttn and feature buttn has tw LEDs, ne green and ne red, t indicate the status f the call/line appearance r feature. The status is identified by whether the LED is turned n, ff, r blinking as described in the fllwing tables. Table 1. Call/Line Appearance Buttn LEDs LED Descriptin Steady green Call/line appearance is active. Slw blinking green Call/line appearance is ringing. Fast blinking green Call/line appearance is n hld. Very fast blinking green Cnference r Transfer is pending. Steady red Call/line appearance is selected and will be used when yu g ff-hk. It remains steady red while yu use the call/line appearance. Off Call/line appearance is available IP Telephne End User Guide 4 P age

5 LED Steady green Table 2. Feature Buttn LEDs Descriptin Feature is active Blinking green Feature is pending (request is being prcessed and nt immediately available). Blinking red Feature is shwn n the phne display. Off Feature is nt active. Nte: Depending n yur call prcessing system, the feature buttn LEDs fr sme features may perate differently. Abut Icns Icns are prvided in the phne display t indicate the state f a call and navigatin chices. The icns that appear in the phne display are described in the fllwing table. Table 3. Icns in the Telephne Display Icn Descriptin #X Number f calls missed, where # represents the number. Call frward, Send All Calls, r EC500 is active. (These features are available if they have been administered fr yur telephne.) Incming call is ringing. Call is active Call is n hld. Call is n sft hld (when using Cnference r Transfer feature). Cnference is active. Cnference is n hld. Scrll left fr ther ptins. Scrll right fr ther ptins. Scrll up r dwn fr ther ptins. Abut Scrlling and Navigatin T navigate thrugh the ptins and features n yur telephne display, use the navigatin arrws t scrll and the OK buttn t select lines r ptins. A navigatin icn appears in the phne display t indicate that yu can scrll t mre ptins r infrmatin. Use the up and dwn navigatin arrws t scrll up r dwn thrugh lists. Use the right and left navigatin arrws t g t ther screens r t mve the cursr right r left when entering text. When yu scrll t a line n the display, that line is selected. The sftkey labels will change accrding t the ptins available fr the selected line. The OK buttn is a shrtcut fr the default actin. Fr example, when yu select an entry in yur cntacts list, pressing the OK buttn places a call t that persn. Abut Paper Labels Next t each call/line appearance buttn and feature buttn is a paper label. The label identifies the call/line appearance number r the feature that has been prgrammed n the buttn by yur system administratr. Yu can remve the labels if yu 1608 IP Telephne End User Guide 5 P age

6 want t change a label r write n a blank ne. Printed labels are als available fr yur telephne. See yur system administratr fr mre infrmatin. Advanced Telephne Features Avaya call management systems prvide many advanced telephne features such as Directry, Call Frwarding, and Abbreviated Dial buttns. These features are administered n the feature buttns n yur telephne. The features are identified n the assciated paper labels. The features that have been administered fr yur telephne are als listed in the Features Menu that yu can access frm the Phne display. Fr mre infrmatin abut the Features Menu, see Abut the Features Menu. The features that are available t yu depend n what yur administratr has assigned t yur telephne. A few f the mst cmmnly administered features are explained belw. Fr mre infrmatin abut all the features that are available fr yur extensin, cntact yur system administratr. Avaya Menu Yu can use the Avaya Menu t adjust and custmize phne settings, cnfigure call lgging, select the display language, view netwrk settings, and lg ut. The Avaya Menu has six sub-menus: Screen/Sund lets yu adjust the display brightness and cntrast, select yur ringing pattern, turn buttn click sunds n and ff, and turn errr tnes n and ff. Call Settings lets yu turn the call timer display, visual alerting, and shw incming calls n r ff; set the redial ptin; and set the audi path t speakerphne r headset. Applicatins lets yu turn call lgging n and ff as well as turn lgging f bridged calls, line calls, and line calls answered by thers n and ff. Advanced Optins lets yu select the display language; set autmatic gain cntrl n the handset, headset, and speaker; r initiate a manual backup/restre if yu have a backup/restre file server. See yur system administratr fr mre infrmatin. Netwrk Infrmatin shws a summary f netwrk-related parameters fr yur phne, such as IP parameters and Quality f Service. Lg Out lets yu lg ut f yur telephne t prevent unauthrized use during yur absence. Nte: The sub-menus that appear depend n hw yur extensin was administered. Sme submenus may nt be available. Cnventins Cnventins Used in the Prcedure Descriptins Feature and Feature xxxxx LWC CnLWC AutCB Timer {handset tnes} Each f these represents a buttn that has a feature assigned t it. The buttn is labeled with the feature name, smetimes fllwed by an extensin number (shwn as xxxxx ) r a persn's name. Infrmatin that is ffset represents the display screen. The secnd line appearing n the display will mst likely list the features yu can access with the sftkeys. The tne that appears in curly qutes after a step, such as {dial tne}, indicates what yu shuld hear frm yur handset (r speakerphne) after successfully perfrming that step. Special Instructins Use the fllwing special instructins fr perating yur telephne. The first time yu use these prcedures, yu will need t custmize them fr yurself by btaining the relevant infrmatin frm yur system manager. T perate a feature, yu must have the handset ff-hk r the speaker r speakerphne n unless therwise nted IP Telephne End User Guide 6 P age

7 If yu receive an intercept tne (high-pitched, alternating high and lw tne) while attempting t perate any feature, yu have taken t much time t cmplete a prcedural step r have made a dialing errr. Hang up, get dial tne, and return t Step 1. Feature Finder Answer a Call Prvides the prcedures fr answering a call. When yu receive an incming call, the green LED assciated with the call will flash. The incming call is usually selected autmatically. Hwever, if yu are already n a call r if yu receive mre than ne incming call at a time, yu may need t select the call yu want t answer manually. Make a Call Prvides prcedures fr making a call. Hld Puts a call n hld until yu can return t it. While a call is n hld, yu can place anther call, activate anther feature, answer a waiting call, r leave yur telephne t perfrm anther task. Use when yu have a call yu d nt wish t drp, but which yu have t interrupt briefly t d smething else. Transfer Transfers a call frm yur telephne t anther extensin r utside number. Use when yur caller needs t speak further with smene else. Bridged Calls Yur phne may shw a bridged call appearance n the display screen in additin t yur wn call appearances. A bridged call appearance typically belngs t smene else, but bridging allws yu t see if that call appearance is in use, answer calls n that call appearance, r jin a call in prgress n that call appearance frm yur telephne. Yu can als make utging calls n a bridged call appearance when it is nt in use. The ringing bridged call appearance may be selected autmatically if there are n ther active calls. If the ringing appearance is displayed, yu can answer by picking up the handset r by pressing the Speaker buttn. If yu are n anther call when a call cmes in t a bridged call appearance, yu may have t select the ringing call appearance buttn (just like fr an incming call t a primary line). Cnference Permits yu t establish a cnference call t speak with up t five peple in different lcatins n the same call. Additinal cnferencing ptins may be available thrugh Expanded Meet-Me Cnferencing. Cntact yur system administratr fr mre infrmatin abut this feature. Call Frwarding All Calls Allws yu t frward yur incming calls t anther number. Yu must enter the telephne number where the calls will be frwarded each time yu use this feature. Yu can frward calls nly t internal numbers. Send All Calls Allws yu t send all f yur incming calls directly t a predefined cverage number, typically yur vice mail. Incming calls ring nce at yur extensin and then g directly t a number which is set by yur system administratr. Directry Allws yu t dial ther users in yur system by name. Cntacts Permits yu t use yur cntact list as an address bk. Yu can save up t 100 names and telephne numbers. Call Lg Lets yu view a list f yur recent calls r t view separate lists f yur utging, answered, r missed calls. See the prcedures fr turning call lgging n r ff fr infrmatin abut lgging bridged call appearances, line call appearances, and line calls that are answered by thers. Telephne Settings Allws yu t cnfigure varius settings t utilize advanced featuers f yur telephne IP Telephne End User Guide 7 P age

8 Lg In/Out Telephne Permits yu t lg in and ut f yur telephne, and maintain yur cntacts and persnal ptins if yu share a telephne with ther users, r if yu want t use the same extensin frm anther phne. Lgging ut als prevents unauthrized use f yur telephne during an absence. Call lg infrmatin is lst after yu lg ut. Message Use the Message buttn t cnnect directly t yur vice mail system. A red light n the upper right-hand crner f yur telephne indicates when yu have messages waiting. Yur messages are an administered functin. Cntact yur system administratr with any questins. Mute Fr turning ff (and then back n again) the micrphne s the ther persn n the call cannt hear yu. If a call is n mute and yu switch between the handset, headset, r speakerphne, the mute will be turned ff. When the Mute buttn light is n, the call is muted. Redial Permits yu t redial a recently dialed number. Simultaneus Ringing Allws yu t have incming calls ring n yur ffice telephne and yur cell phne at the same time. This allws yu t answer ffice calls while yu are away frm yur desk. The cell phne number is prgrammed by yur system administratr. Answer a Call T answer an incming call: 1. If yu are n anther call, press the call/line appearance buttn whse green LED flashes fr the incming call, r press the Answer sftkey if ne appears. If yu are nt n anther call, either: lift the handset, r press the call/line appearance buttn whse green LED flashes fr the incming call, r press the Answer sftkey if ne appears, r press the Speaker buttn t answer using the speakerphne, r, press the ON buttn if yu are using a wireless headset, r press the Headset buttn t answer using a wired headset. Yu are cnnected t the caller. T answer an incming call while yu are n anther call: 1. Press Hld t put yur active call n hld, then press the call/line appearance buttn whse green LED is flashing fr the incming call. Yu are cnnected t the incming caller. Nte: T autmatically display the Phne screen whenever yu receive an incming call, set the G t Phne Screen n Ringing ptin t Yes. Nte: If the Aut Hld feature is enabled by yur system administratr, yu can answer anther call withut first putting an active call n hld. If Aut Hld is nt enabled, yu must put yur active call n hld befre answering the incming call; therwise, yu will drp the active call when yu answer the ther ne. T send an incming call directly t vice mail: Nte: In rder t use this prcedure, yur vice mail must be administered as the first entry in yur cverage path. See yur system administratr fr mre infrmatin. 1. Press the T Vmail sftkey. The incming call ges directly t vice mail. T ignre an incming call: 1. Press the Ignre sftkey. The ringer stps signaling the incming call IP Telephne End User Guide 8 P age

9 Make a Call T make a call: 1. If yu are nt n a call, simply dial the number yu want t call. r, Lift the handset, press the Speaker buttn, press the Headset buttn, press an available line buttn, r press the OK buttn if an idle call/line appearance is available, then dial the number yu want t call. The call is placed. T call a persn frm the cntacts list: 1. Press the Cntacts buttn. 2. Scrll up r dwn t select the persn r number yu want t call. 3. Press the OK buttn r the Call sftkey. The call is placed. T redial a number: 1. Frm the Phne screen, press the Redial buttn. Nte: The last number will be redialed r yu will see a list f the mst recent numbers that yu have dialed, frm which yu can select ne t redial. 2. If yu see a list f numbers, select the number yu want t redial. 3. Press the OK buttn r the Call sftkey. T call a persn frm the call lg: 1. Press the Call Lg buttn. 2. If necessary, scrll t the left r right t view a separate list f all, missed, answered, r utging calls. 3. Scrll up r dwn t select the persn r number yu want t call. 4. Press the OK buttn r the Call sftkey. The call is placed. Hld T put a call n hld: 1. Press Hld. Yur active call is put n hld. The LED next t the call/line appearance fast blinks green. T retrieve a call n hld: 1. If there is mre than ne call n hld, press the call/line appearance buttn r scrll t the call and press the Resume sftkey r the OK buttn. If there is nly ne call n hld, press the Hld buttn, r press the call/line appearance buttn, r press the Resume sftkey, r press the OK buttn. The call is retrieved. Transfer T transfer a call: 1. If the call yu want t transfer is nt yur active call, press the call/line appearance buttn fr the call yu want t transfer. If the call yu want t transfer is n hld, press the call/line appearance buttn fr the call n hld that yu want t transfer. 2. Press Transfer. The green LED next t the call/line appearance buttn fast blinks. 3. Dial the telephne number, r call the persn frm the cntacts list, r call the persn frm the call lg. 4. Press Transfer again r the Cmplete sftkey. The transfer is cmpleted IP Telephne End User Guide 9 P age

10 Bridged Calls T answer a call n a bridged call appearance: 1. Press the call/line appearance buttn assciated with the bridged call appearance. Nte: The ringing bridged call appearance may be selected autmatically if there are n ther active calls. If yu are n anther call when a call cmes in t a bridged call appearance, yu may have t select the ringing bridged call appearance buttn (just like fr an incming call t a primary line). 2. Press the Answer sftkey. Nte: Answering a call n a bridged call appearance is basically the same as a call n a primary line. If the ringing bridged call appearance is selected, yu can answer by picking up the handset, by pressing the Speaker r Headset buttn, r pressing the Answer sftkey. T make an utging call n a bridged call appearance: Nte: When yu make a call n a bridged call appearance, yu are using anther persn s call appearance. The caller ID may shw the call as cming frm yu r cming frm the persn whse call appearance yu are using. If yu have any questins abut hw the name r extensin displays t the persn yu are calling, cntact yur system administratr. 1. Press the call/line appearance buttn assciated with the bridged call appearance. 2. Dial the telephne number r call the persn frm the cntacts list, r call the persn frm the call lg. T jin a call n a bridged call appearance: 1. Scrll t the call in prgress that yu want t jin. 2. Press the call/line appearance buttn fr the bridged call appearance, r press the Bridge sftkey. Yu are cnnected t the call. Cnference T make a cnference call: 1. While active n a call, press the Cnference buttn. The green LED next t the call/line appearance buttn fast blinks. 2. Dial the telephne number, r call the persn frm the cntacts list, r call the persn frm the call lg. 3. Press the Cnference buttn r the Jin sftkey. The persn is added t the existing call. T add a persn n hld t a cnference call: 1. Frm the Phne screen, select yur active cnference call. 2. Press the Cnference buttn. The active cnference call is put n sft hld. 3. Press the call/line appearance buttn fr the call n hld. r, Scrll t the call n hld, and press the Resume sftkey. Nte: Be sure nt t chse the call/line appearance buttn fr the call that is n sft hld. 4. Press the Jin sftkey r the Cnference buttn. The persn is added t the cnference call. T drp the last persn added t a cnference call: 1. While active n the cnference call, press the Drp buttn. The last persn added t the cnference call is drpped. T drp a persn n a cnference call: 1. Frm the Phne screen select the Details sftkey (if available) during a cnference call, scrll t the persn yu want t drp and press the Drp buttn. The selected persn n the cnference call is drpped. T put a cnference call n hld: 1. Press the Hld buttn during a cnference call. The cnference call is placed n hld. The green LED next t the call/line appearance buttn blinks. The ther parties can still talk t each ther IP Telephne End User Guide 10 P age

11 T retrieve a cnference call n hld: 1. Press the Resume sftkey. r, If there is nly ne cnference call, press the Hld buttn. Yu are recnnected t the cnference call. T silence a persn n a cnference call: 1. During the cnference call, frm the Phne screen, select the Details sftkey (if available). 2. Scrll t the persn yu want t silence. 3. Press the Silence sftkey. The selected persn is silenced. Nte: Only peple calling frm external numbers can be silenced n a cnference call. T view cnference details: 1. During the cnference call, frm the Phne screen, press the Details sftkey (if available). 2. Scrll t view the participants n the call. 3. T exit cnference details, press the Exit sftkey. Call Frwarding All Calls T frward all yur calls: 1. Press the CFrwd feature buttn. {dial tne} 2. Dial the number t which yu want t frward yur calls. {cnfirmatin tne} The frwarding icn appears n the tp line f yur phne display. The green LED next t the feature buttn turns n. T turn call frwarding ff: 1. Press the CFrwd feature buttn. Call frwarding is cancelled. The frwarding icn n lnger appears n the tp line f yur phne display. The green LED next t the feature buttn turns ff. If yu use a Feature Access Cde t enable call frwarding, the frwarding icn des nt appear in the phne display. Send All Calls T send all yur calls t cverage: 1. Press the SAC feature buttn. All calls are sent t cverage. The frwarding icn appears n the tp line f yur phne display. The green LED next t the feature buttn turns n. T cancel Send All Calls: 1. Press the SAC feature buttn. Send all Calls is cancelled. The frwarding icn n lnger appears n the tp line f yur phne display. The green LED next t the feature buttn turns ff. If yu use a Feature Access Cde t enable Send All Calls, the frwarding icn des nt appear in the phne display. T call a persn frm the crprate directry: 1. Press the Directry feature buttn. Directry 1608 IP Telephne End User Guide 11 P age

12 2. Use the dialpad keys t start spelling the last name f the persn yu want t call. Nte: Press each dialpad key ne time fr each crrespnding letter. Fr example, fr "Hill," press 4, 4, 5, If necessary, press the Next feature buttn t view the next name alphabetically in the directry. 4. When yu see the name yu want, press the Make Call feature buttn. The utging call is placed. 5. T exit the Directry, press the Phne/Exit buttn r the Exit sftkey. Cntacts T add a new cntact: 1. If this is nt the first cntact being added t the cntacts list, press the Cntacts buttn. 2. Press the Mre sftkey. Nte: If the Mre sftkey is nt displayed and this is nt yur first cntact, press the Cntacts buttn again. 3. Press the New sftkey. The display prmpts fr the new name. 4. Enter the name using the dialpad. Nte: Use the dialpad t enter characters. Repeatedly press the number key that crrespnds t the letter r number yu want t enter until the letter r number is displayed. If the next character is n the same key, pause befre entering the next character. T enter a space, press 0. Enter remaining letters r numbers. If yu need t delete the last character, press the Bksp sftkey. If yu want t remve a letter, number, space, r symbl that is in the middle f the text yu entered, use the left and right navigatin arrws t place yur cursr after the character yu want t remve. Once yur cursr is in the crrect psitin, press the Bksp sftkey t remve the character t the left f the cursr. 5. Press the OK buttn r the OK sftkey. The display prmpts fr the telephne number. 6. Enter the telephne number. Nte: Enter the telephne number as yu wuld if yu were dialing it directly. 7. Press the Save sftkey r the OK buttn. The new cntact is added t the cntacts list. T add an entry frm the call lg t yur cntacts list: 1. Press the Call Lg buttn. 2. Scrll t the number yu want t add t yur cntacts list. 3. Press the Details sftkey. 4. Press the +Cntact sftkey. Nte: If yur cntacts list is full, the +Cntact sftkey is nt displayed. 5. T edit the name r number, scrll up r dwn and edit as apprpriate. 6. Press the Save sftkey r the OK buttn. The new entry is added t the call lg. T edit a cntact: 1. Press the Cntacts buttn. 2. Scrll t the cntact yu want t edit. 3. Press the Details sftkey. 4. Press the Edit sftkey. The cntacts recrd is displayed. 5. Scrll up r dwn t chse the field yu want t edit. 6. Use the dialpad and sftkeys t make changes t the cntact infrmatin. 7. Press the Save sftkey r the OK buttn. Yur changes are saved. T delete a cntact: 1. Press the Cntacts buttn. 2. Scrll t the cntact yu want t delete. 3. Press the Mre sftkey. 4. Press the Delete sftkey. The display prmpts fr cnfirmatin. Nte: If yu want t cancel and exit this prcedure, press the Cancel sftkey IP Telephne End User Guide 12 P age

13 5. Press the Delete sftkey again. The selected cntact is deleted. T call a persn frm the cntacts list: 1. Press the Cntacts buttn. 2. Scrll up r dwn t select the persn r number yu want t call. 3. Press the OK buttn r the Call sftkey. The call is placed. T view a cntact's details: 1. Press the Cntacts buttn. 2. Scrll t the cntact yu want t view. Nte: Names are listed alphabetically by last name. T return t the tp f the list, press the Cntacts buttn again. 3. Press the Details sftkey. The cntact's number is displayed. 4. Scrll dwn t see the cntact name. 5. T return t the list f cntacts, press the Cntacts buttn. Call Lg T view the call lg: 1. Press the Call Lg buttn. Nte: Yu can g t the tp f the list by pressing the Call Lg buttn again. 2. Scrll t the right r left t view separate lists f all, missed, answered, r utging calls. T view call lg details: 1. Press the Call Lg buttn. 2. Scrll t the number yu want t view. 3. Press the Details sftkey. The name is displayed. 4. T view the number and call duratin, scrll dwn. 5. T view the date and time f the call, scrll dwn. 6. T return t the list view, press the Back sftkey. T call a persn frm the call lg: 1. Press the Call Lg buttn. 2. If necessary, scrll t the left r right t view a separate list f all, missed, answered, r utging calls. 3. Scrll up r dwn t select the persn r number yu want t call. 4. Press the OK buttn r the Call sftkey. The call is placed. T add an entry frm the call lg t yur cntacts list: 1. Press the Call Lg buttn. 2. Scrll t the number yu want t add t yur cntacts list. 3. Press the Details sftkey. 4. Press the +Cntact sftkey. Nte: If yur cntacts list is full, the +Cntact sftkey is nt displayed. 5. T edit the name r number, scrll up r dwn and edit as apprpriate. 6. Press the Save sftkey r the OK buttn. The new entry is added t the call lg. T clear all entries frm the call lg: 1. Press the Call Lg buttn. 2. Select the list yu want t delete. Nte: Clearing all entries frm a call lg deletes all f the entries. Fr example, if yu are viewing the Outging Calls list, nly utging calls are deleted frm the call lg. Hwever, if yu are viewing the All Calls list, pressing the DelAll sftkey deletes all calls frm the call lg IP Telephne End User Guide 13 P age

14 3. Press the Mre sftkey. 4. Press the DelAll sftkey t delete all f the entries in the current list. The display asks fr cnfirmatin. 5. Press the DelAll sftkey again. All entries in the currently displayed call lg are deleted. T remve an entry frm the call lg: 1. Press the Call Lg buttn. 2. Select the number yu want t delete. 3. Press the Mre sftkey. 4. Press the Delete sftkey. The display asks fr cnfirmatin. 5. Press the Delete sftkey again. The call lg entry is deleted. T tggle call lgging n r ff: Nte: Yu can turn call lgging n r ff. In additin t lgging yur primary calls, if yu have bridged call appearances r line call appearances, yu can chse whether r nt t include thse calls in yur call lg. Yu can als chse whether r nt yu want t include line call appearances that are answered by thers in yur call lg. Fr example, if Lg Line Calls is turned n, but yu d nt want line calls that are answered by thers t appear as missed calls in yur call lg, turn n Lg Answered by Others. Cnfigured in this way, the line calls that are answered by thers will appear as answered calls in yur call lg. T include calls nly n yur primary lines in yur call lg, turn ff Lg Bridged Calls and Lg Line Calls. 2. Select Applicatins. 3. Press the Select sftkey. 4. Select Call Lg. 5. Press the On r Off sftkeys, the OK buttn, r the right r left navigatin arrw t tggle call lgging n r ff. Nte: The call lg must be turned n in rder t lg line calls r bridged calls. If the call lg is turned ff, n calls are lgged even if Lg Line Calls r Lg Bridged Calls is turned n. 6. Press the Back sftkey. 7. Select Lg Bridged Calls, Lg Line Calls, r Lg Answered by Others. Nte: Lg Line Calls must be turned n in rder fr Lg Answered by Others t perate. 8. Press the On r Off sftkeys, the OK buttn, r the right r left navigatin arrw t turn call lgging n r ff. Telephne Settings T change the language: 2. Scrll t Advanced Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Language. 5. Press the Select sftkey r the OK buttn. 6. Scrll up r dwn t select a display language. Nte: Other languages may be available. Cntact yur system administratr. 7. Press the Select sftkey r the OK buttn. The display asks fr cnfirmatin. 8. Press the OK buttn. The selected language is nw active. 9. T exit this screen press the Phne/Exit buttn. T set the audi path: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Audi Path IP Telephne End User Guide 14 P age

15 5. Press the Change sftkey r the OK buttn t tggle between Headset and Speaker. If yu selected Headset, then using the audi path will autmatically g t the headset when yu dial a call. If yu selected Speaker, then using the audi path will autmatically g t the speakerphne when yu dial a call. 6. T exit this screen press the Phne/Exit buttn. T adjust the cntrast f the display: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Cntrast. 5. Press the Select sftkey r the OK buttn. 6. Scrll t the right r left t adjust the cntrast. 7. T exit this screen press the Phne/Exit buttn. T turn shw incming call n r ff: Yu can set yur call settings t autmatically display incming calls. Yu can turn the Shw Incming Call ptin n r ff. 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Shw Incming Call. 5. Press the On r Off sftkeys, the OK buttn, r the right r left navigatin arrw t turn Shw Incming Call n r ff. 6. T exit this screen press the Phne/Exit buttn. T specify what number the redial feature will dial: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Redial. 5. Press the Change sftkey r the OK buttn t tggle between One and List. If yu selected One, then using the redial functin will cause the phne t dial the last number yu dialed. If yu selected List, then using the redial functin will cause the phne t display a list f the last numbers yu dialed and permit yu t chse. 6. T exit this screen press the Phne/Exit buttn. T change the ring pattern: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Persnalized Ringing. 5. Press the Select sftkey r the OK buttn. 6. Scrll up r dwn t see a list f the available ring patterns. 7. Select a ring pattern t listen t it. If yu want t hear it again, press the Play sftkey. 8. Press the Save sftkey. Yur new ring pattern is saved. 9. T exit this screen press the Phne/Exit buttn. T adjust the brightness f the display: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Brightness. 5. Press the Select sftkey r the OK buttn. 6. Scrll t the right r left t adjust the brightness. 7. T exit this screen press the Phne/Exit buttn IP Telephne End User Guide 15 P age

16 T turn buttn click sunds n: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Buttn Clicks. 5. Press the On sftkey, the OK buttn, r the right r left navigatin arrw t turn the sunds n. 6. T exit this screen press the Phne/Exit buttn. T turn buttn click sunds ff: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Buttn Clicks. 5. Press the Off sftkey, the OK buttn, r the right r left navigatin arrw t turn the sunds ff. 6. T exit this screen press the Phne/Exit buttn. T turn errr tnes n: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Errr Tnes. 5. Press the On sftkey, the OK buttn, r the right r left navigatin arrw t turn errr tnes n. 6. T exit this screen press the Phne/Exit buttn. T turn errr tnes ff: 2. Select Screen/Sund Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Errr Tnes. 5. Press the Off sftkey, the OK buttn, r the right r left navigatin arrw t turn errr tnes ff. 6. T exit this screen press the Phne/Exit buttn. T turn the call timer n: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Call Timers. 5. Press the On sftkeys, the OK buttn, r the right r left navigatin arrw t turn the call timer display n. The call timer is turned n; the duratin f calls will nw be displayed n yur screen. 6. T return t the phne screen, press the Phne/Exit buttn. T turn the call timer ff: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Call Timers. 5. Press the Off sftkey, the OK buttn, r the right r left navigatin arrw t turn the call timer display ff. The call timer is turned ff; the duratin f calls will n lnger be displayed n yur screen. 6. T return t the phne screen, press the Phne/Exit buttn. T turn visual alerting n: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Visual Alerting. 5. Press the On r Off sftkeys, the OK buttn, r the right r left navigatin arrw t turn visual alerting n. Visual alerting is turned n IP Telephne End User Guide 16 P age

17 Incming calls will nw cause the LED in the tp right crner f the phne t flash. 6. T exit this screen press the Phne/Exit buttn. T turn visual alerting ff: 2. Scrll t Call Settings. 3. Press the Select sftkey r the OK buttn. 4. Select Visual Alerting. 5. Press the Off sftkey, the OK buttn, r the right r left navigatin arrw t turn visual alerting ff. Visual alerting is turned ff. Incming calls will n lnger cause the LED in the tp right crner f the phne t flash. 6. T exit this screen press the Phne/Exit buttn. T turn autmatic gain cntrl n: Nte: Autmatic Gain Cntrl helps t maintain a cnstant audi level by autmatically increasing r decreasing the gain depending upn the signal level. Fr high level signals, the gain is reduced and fr lw level signals, the gain is increased. 2. Scrll t Advanced Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Autmatic Gain Cntrl. 5. Press the Select sftkey r the OK buttn. 6. Select Handset, Headset, r Speaker. 7. Press the On sftkey, the OK buttn, r the right r left navigatin arrw t turn autmatic gain cntrl n. Gain cntrl is enabled. 8. T exit this screen press the Phne/Exit buttn. T turn autmatic gain cntrl ff: 2. Scrll t Advanced Optins. 3. Press the Select sftkey r the OK buttn. 4. Select Autmatic Gain Cntrl. 5. Press the Select sftkey r the OK buttn. 6. Select Handset, Headset, r Speaker. 7. Press the Off sftkey, the OK buttn, r the right r left navigatin arrw t turn autmatic gain cntrl ff. Gain cntrl is disabled. 8. T exit this screen press the Phne/Exit buttn. T access and use the Features Menu: Nte: The Features Menu prvides access t the same advanced telephne features, such as Directry and Call Frwarding, that are prgrammed n yur feature buttns. In additin t prviding anther way f accessing the features, yu can use the Features Menu t cnfirm the features prgrammed n the feature buttns if, fr example, a feature buttn label is missing r labeled incrrectly. 1. Frm the Phne screen, scrll right t access the Features Menu. 2. Scrll dwn t see the features that have been administered fr yur extensin. Nte: The green LED next t the Feature buttn indicates if the feature is currently n r ff. If the light is n, the feature is n. The red LED next t the Feature buttn blinks while the feature label is displayed n the screen. 3. T exit the Features Menu, press the Phne/Exit buttn r the Exit sftkey. T view netwrk infrmatin: 2. Scrll t Netwrk Infrmatin. 3. Select Audi Parameters, IP Parameters, Quality f Service, Interfaces, r Miscellaneus. 4. Press the View sftkey r the OK buttn. 5. T exit this screen press the Phne/Exit buttn IP Telephne End User Guide 17 P age

18 Lg In/Out Telephne T lg in t yur telephne: 1. Frm the initial screen that prmpts yu fr yur extensin, enter yur extensin. 2. Press the OK buttn, the OK sftkey, r the # buttn. 3. Enter yur passwrd. 4. Press the OK buttn, the OK sftkey, r the # buttn. Yu are lgged int the telephne. T lg ut f yur telephne: 1. If yu are n a call, first hang up. 2. Press the A buttn. 3. Scrll dwn t select Lg Out. 4. Press the OK buttn r the Select sftkey. The display requests cnfirmatin. 5. Press the Select sftkey. Yu are lgged ut f the telephne. Message T lg int yur vice mail: 1. Press the Message buttn. 2. Fllw the vice prmpts frm yur vice mail system. T mute a call: 1. Press the Mute buttn. The Mute buttn light turns n. The ther persn cannt hear yu. Mute T unmute a call: 1. Switch between the handset, headset, r speakerphne. r, Press the Mute buttn again. The Mute buttn light turns ff. The call is unmuted and the ther persn can hear yu again. Redial T redial a number: 1. Frm the Phne screen, press the Redial buttn. Nte: The last number will be redialed r yu will see a list f the mst recent numbers that yu have dialed, frm which yu can select ne t redial. 2. If yu see a list f numbers, select the number yu want t redial. 3. Press the OK buttn r the Call sftkey. Simultaneus Ringing T activate extensin t cellular (EC500): 1. Press the EC500 feature buttn. The Extensin t Cellular feature is activated. The green LED next t the feature buttn turns n. T deactivate extensin t cellular (EC500): 1. Press the EC500 feature buttn IP Telephne End User Guide 18 P age

19 The Extensin t Cellular feature is deactivated. The green LED next t the feature buttn turns ff. If yu use a Feature Access Cde t enable EC500, the frwarding icn des nt appear in the phne display. Tnes and Their Meanings Ringing tnes are prduced by an incming call. Handset tnes are thse which yu hear thrugh the handset. Prblem Ringing Tnes 1 ring - A call frm anther extensin. 2 rings - A call frm utside r frm the attendant. 3 rings - A pririty call frm anther extensin, r frm an Autmatic Callback call yu placed. ring-ping (half ring) - A call redirected frm yur telephne t anther because Send All Calls r Call Frwarding All Calls is active. Handset Tnes busy signal - A lw-pitched tne repeated 60 times a minute; indicates the number dialed is in use. call waiting ringback tne - A ringback tne with a lwer-pitched signal at the end; indicates that the extensin called is busy, but the called party has been given a call waiting tne. call waiting tne - One, tw, r three beeps f high-pitched tne, nt repeated; indicates an incming call is waiting t be answered. Number f beeps designates the surce: 1 fr an internal call, 2 fr an utside r attendant call, 3 fr a pririty call. cnfirmatin tne - Three shrt bursts f tne; indicates a feature activatin r cancellatin has been accepted. cverage tne - One shrt burst f tne; indicates yur call will be sent t anther extensin t be answered by a cvering user. dial tne - A cntinuus tne; indicates dialing can begin. intercept/time-ut tne - An alternating high and lw tne; indicates a dialing errr, a denial f the service requested, r a failure t dial within a preset interval (usually 10 secnds) after lifting the handset r dialing the previus digit. recall dial tne - Three shrt bursts f tne fllwed by a steady dial tne; indicates the feature request has been accepted and dialing can begin. rerder tne - A fast busy tne repeated 120 times a minute; indicates all trunks are busy. ringback tne - A lw-pitched tne repeated 15 times a minute; indicates the telephne dialed is being rung. Trubleshting Slutin A feature des nt wrk as nted in the bk. The telephne des nt ring. 1. Reread the prcedure and try again. 2. Fr many features yu must lift the handset befre yu can use the feature. 3. Check with yur system manager t be sure this feature is administered n yur telephne. 1. Set the ringer vlume t a higher level. 2. Place a test call frm anther extensin t yur extensin. 3. If there is still a prblem, see yur system manager. activate T begin r turn n the peratin f a feature. attendant Glssary 1608 IP Telephne End User Guide 19 P age

20 The persn wh handles incming and utging calls at the main cnsle. AUDIX Audi Infrmatin Exchange, an ptinal vice mail and message service that prvides cverage fr calls t yu by recrding callers' messages and reprting Leave Wrd Calling messages. Call appearance buttn A buttn used exclusively t place, receive, r hld calls. It has an assigned extensin number and is equipped with a red in-use light and a green status light. cnsle permissin The authrizatin (frm yur system manager) t initiate Call Frwarding All Calls fr an extensin ther than yur wn. cverage Autmatic redirectin f calls frm an unanswered phne t anther phne. Redirectin culd be t the extensin f a receptinist, secretary, c-wrker, AUDIX, r message center. A persn wh prvides cverage is a cvering user. dial pad The 12 pushbuttns that yu use t dial a number and access features. enhanced list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers useful t all system members, and stres each f thse numbers as a 1-, 2-, r 3-digit list item. extensin A dialing number f 1 t 5 digits assigned t each phne cnnected t yur DEFINITY Cmmunicatins System Generic 1 r Generic 3 switch. feature A special functin r service, such as Cnference, Hld, Send All Calls, etc. feature cde A dial cde f 1, 2, r 3 digits that yu use t activate r cancel the peratin f a feature. grup list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers useful t members f a specific grup, and stres each f thse numbers as a 2-digit list item. handset The handheld part f the telephne that yu pick up, talk int, and listen frm. This is smetimes called the "receiver". message retriever A persn authrized by the system manager t retrieve messages fr ther users. ff-hk When the handset is remved frm the cradle (fr example, when yu lift the handset t place r answer a call), r speaker is n. n-hk When the handset is left n the cradle, and speaker is ff. party A persn wh places r answers a call. persnal list One f the fur types f Abbreviated Dialing lists; prgrammable by the system manager r by yu, the user. Cntains phne numbers f yur chice, and stres each f them as a single-digit list item. persnal list item One f the 10 available slts n an Abbreviated Dialing persnal list. The first nine persnal list items are given digits 1 t 9, with 0 fr the tenth item. pickup grup A grup f telephne users wh can answer calls fr each ther thrugh the Call Pickup feature. Grup members are determined by the system manager and are usually lcated in the same wrk area r perfrm similar jb functins. pririty call An imprtant r urgent call that sends a special 3-burst ring. prgram/reprgram T use yur dial pad t assign a phne number t a persnal list item r an AD xxxxx buttn fr Abbreviated Dialing. retrieve T cllect phne messages with the Message r Vice Message Retrieval features. (Als, with Call Park, t resume a call frm an extensin ther than the ne where the call was first placed r received.) 1608 IP Telephne End User Guide 20 P age

21 ringer The device that prduces the electrnic ringing sund in yur telephne. stred number A phne number that has been prgrammed and stred as a 1-, 2-, r 3-digit list item fr use with Abbreviated Dialing. It can be a cmplete r partial phne number, an extensin number, r a trunk r feature cde. Once prgrammed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stred; if the number is stred n an AD xxxxx buttn, the number can be accessed by simply pressing that buttn. switch The device that makes cnnectins fr all vice and data calls fr a netwrk, and als cntains sftware fr features. Als knwn as a system, switching system, r ECS (Enterprise Cmmunicatins Server). system list One f the fur types f Abbreviated Dialing lists; prgrammable nly by the system manager. Cntains phne numbers helpful t all system users, and stres each f thse numbers as a 2-digit list item. system manager The persn respnsible fr specifying and managing the peratin f features fr all the vice and data equipment in yur netwrk. trunk A telecmmunicatins channel between yur switch and the lcal r lng distance calling netwrk. Trunks f the same kind cnnecting t the same end pints are assigned t the same trunk grup. trunk cde A dial cde f 1, 2, r 3 digits that yu dial t access a trunk grup t place an utside call IP Telephne End User Guide 21 P age