EarthLink Business. Hosted Voice. Business Group Administrator Guide. March 14

Transcription

1 EarthLink Business Hsted Vice Business Grup Administratr Guide March 14

2 1. INTRODUCTION Purpse f this Guide Other Guides Helpful Links Rebting Phnes BG ADMINISTRATOR COMMPORTAL Accessing Lgging In Passwrd Parameters Using CmmPrtal LINES Mving Lines between Departments Lgging In as Anther User PHONES Mdify Phne Descriptin Mving Phnes between Departments Assigning a Line t a Phne Remving a Line frm a Phne Phne Prfiles Managing Phne Prfiles Adding a New Phne Prfile Mdifying a Phne Prfile Lgging Out f Phne Prfiles Mdifying Phne Cnfiguratin as User Cpying Phne Cnfiguratin Installing a New Phne Replacing with an Identical Phne Mdel

3 4.9.1 Replacing with a Different Phne Mdel MULTIPLE APPEARANCE DIRECTORY NUMBERS (MADNs) Viewing MADNs Mving MADNs t Anther Department Viewing and Mdifying a MADN MADN Lines Other Settings Changing MADN settings MULTI LINE HUNT GROUPS (MLHGs) Viewing MLHGs Mving MLHGs t Anther Department Viewing and Mdifying MLHG MLHG Pilts MLHG Lines Settings CALL PICKUP GROUPS Viewing Call Pickup Grups Mving Call Pickup Grups t Anther Department Adding Call Pickup Grups Deleting Call Pickup Grups Viewing and Mdifying Call Pickup Grups Lines Settings SHORT CODES Viewing Shrt Cdes Mving Shrt Cdes t Anther Department Adding Shrt Cdes

4 8.4 Adding Shrt Cde Ranges Deleting Shrt Cdes and Shrt Cde Ranges Mdifying Shrt Cdes Mdifying Shrt Cde Ranges EXTENSIONS Viewing Extensins Adding Extensins Adding Extensin Ranges Deleting Extensins and Extensin Ranges Mdifying Extensins Mdifying Extensin Ranges DEPARTMENTS Add a New Department Mdify an Existing Department Delete an Existing Department ACCOUNT CODES Viewing and Mdifying Accunt Cde Settings Mdifying Call Types Requiring Accunt Cdes Chsing Validated r Unvalidated Accunt Cdes Setting Accunt Cde Length Blcking Access after Incrrect Accunt Cdes Setting Individual Line Prperties Cnfiguring Accunt Cdes Viewing and Mdifying Accunt Cde Settings fr a Line CALL LOGS MISCELLANEOUS SETTINGS Number Blcks

5 13.2 External Calls Other Settings MUSIC ON HOLD CmmPrtal Access Lgging In Managing Recrdings Assigning Recrdings t Lines AUTO ATTENDANT Planning Yur Aut Attendant Types f Aut Attendant Standard Aut Attendant Lgging In Main Page Schedule Tab Business Hurs Menu (Easy Attendant Menu) Nn-Business Hurs Menu Extensin Tab Premium Aut Attendant Lgging In Main Page Schedule Page Menu Page Annuncement Page Extensin Tab Advanced Tab Recrding Prmpts Over the Phne Accessing Aut Attendant Subscriber Services Telephne Interface

6 Standard Attendant Annuncement Recrding Premium Attendant Annuncement Recrding GLOSSARY CmmPrtal Lgging Int CmmPrtal as Anther User Phnes Phne Numbers MAC addresses Departments Phne Prfiles Phne Prfile Graphical View Phne Prfile Table View Cpying Phne Cnfiguratin Netwrk Multiple Appearance Directry Numbers Multi Line Hunt Grups Call Pickup Grups Shrt Cdes Extensins Accunt Cdes Aut Attendant Music On Hld Music On Hld Perfrming Rights

7 1. INTRODUCTION 1.1 Purpse f this Guide Welcme t yur new phne system frm EarthLink Business! This Guide is intended t help Business Grup Administratrs (BGA) f an EarthLink Business Hsted Vice phne system perfrm the varius tasks needed t administer the system, including: Adding new lines t the system. Setting up yur call grups. Cnfiguring yur autmated receptinist. It is split int sectins that describe hw t cnfigure aspects f yur phne system. There is a glssary at the end f this guide that explains the imprtant cncepts yur phne system uses. 1.2 Other Guides There are sme ther guides t which yu may need t refer when administering yur phne system, and yu may need t prvide them t ther users f yur phne system. Sft cpies are available at EarthLink Business Hsted Vice Quick Start Guides These are quick reference cards that describe the basic features f yur new phnes. Yu shuld distribute these Quick Start Guides t all f yur end users. Hardware User Guides These are detailed dcuments that describe hw end users shuld use all the functins and features f the specific IP phne they have been given. 1.3 Helpful Links Business Grup Administratr Prtal User CmmPrtal Aut Attendant (Standard & Premium) 7

8 1.4 Rebting Phnes There are several ptins when it cmes t rebting the phnes in rder t apply changes made thrugh the CmmPrtal. Every night a frced rebt will be sent t the phnes t pick up any changes that have been made that day. Fr changes t take effect immediately there are 2 ptins: Pwer cycling the phne Unplug the PE cable frm the back f the phne Using the phne menu restart actin. Please visit the EarthLink Business Custmer Resurce Center at fr mre infrmatin 2.0 BG ADMINISTRATOR COMMPORTAL 2.1 Accessing T access the BGA CmmPrtal interface, pint a brwser at the fllwing link: The CmmPrtal is supprted n Micrsft Windws 2000, Windws XP, Windws 2003 and Windws Vista, Windws 7 using the fllwing brwser versins: Internet Explrer 7 r later Mzilla Firefx 3.0 r later Ggle Chrme 4 r later JavaScript must be enabled. 8

9 2.2 Lgging In The fllwing shws a sample CmmPrtal lgin page. T lg int CmmPrtal, fllw these steps: 1. Enter a phne number with administrative access 2. Enter the passwrd 3. Click n Lgin 2.3 Passwrd Parameters The passwrd must fllw the parameters belw: 1. Minimum Passwrd Length 6 Characters 2. Maximum Passwrd Length 20 Characters 3. PIN Strength Cannt include part f the Telephne Number 4. Sequential Digits Cannt include sequential series f numbers in ascending r descending rder 5. Repetitin f Digits An individual digit can nly be repeated twice Please nte, after 6 attempts t lg int an accunt with an incrrect passwrd will lck the accunt. At this time yu will need t pen a ticket with EarthLink Business t get the user accunt unlcked. 9

10 2.4 Using CmmPrtal Once yu are lgged int CmmPrtal, yu are presented with the BGA s hmepage. Dwn the left hand side f this page are a series f links that take yu t the different pages within CmmPrtal. The main panel shws the cntents f the page yu ve selected. In the tp right crner f the page is the name f the user yu are lgged in as and icns which: Lgs yu ut f CmmPrtal. Refreshes the current CmmPrtal page. Opens a separate brwser windw with detailed help n using the current page. 10

11 3. LINES The Lines page is the CmmPrtal BGA s hmepage and it will display nce yu ve lgged in. This menu shws yu all the lines within the department fr which yu are an administratr. T view lines that are in sub-departments, fllw these steps: 1. Select the sub-department using the drp-dwn list at the tp f the page. 3.1 Mving Lines between Departments T mve lines between departments, fllw these steps: 2. Select the line using the checkbx t the left f the line. 3. Select the department t which yu wish t mve the line, using the drp-dwn list at the bttm f the page. 4. Click n the Mve buttn. 11

12 3.2 Lgging In as Anther User T lg n as a regular user, fllw these steps: Select the Individual Line icn (rectangle with arrw) t the right f the line This will launch the regular CmmPrtal interface fr that line in a new brwser windw. Fr mre details n mdifying settings n behalf f an individual user, refer t the Help icn in the CmmPrtal 12

13 4. PHONES T access the Phnes page, select the Phnes link n the left hand side f the page. This page shws yu all f the knwn phnes in the current department. T view the phnes in sub-departments, select a different department using the drp-dwn list at the tp f the page. 13

14 4.1 Mdify Phne Descriptin T change the descriptin given t a phne, fllw these steps: 1. Click n the current descriptin f the phne. 2. Enter the new descriptin. 3. Click n the Apply buttn. 4.2 Mving Phnes between Departments T mve a phne between departments, fllw these steps: 1. Select the phne yu wish t mve using the checkbx t the left f the phne. 2. Select the department yu wish t mve the phne t using the drp-dwn list at the bttm f the page. 3. Click n the Assign t Department buttn. 14

15 4.3 Assigning a Line t a Phne T assign a phne t a line, fllw these steps: 1. Select the phne t which yu wish t assign a line using the checkbx t the left f the phne. 2. Enter the number f the line yu wish t assign t the phne using the Enter number bx at the bttm f the page. 3. Click n the Assign t Line buttn. 4.4 Remving a Line frm a Phne Yu may wish t remve a line frm a phne if, fr example, the phne breaks and yu need t assign a new phne t the user. T remve a line frm a phne, fllw these steps: 1. Select the phne by using the checkbx t the left f the phne. 2. Select the department t which the unassigned phne shuld belng. 3. Click n the Assign t Department buttn. 15

16 4.5 Phne Prfiles Managing phne prfiles requires Adbe Flash versin 9.0 r greater. A phne prfile is a cllectin f default settings, fr example key cnfiguratin r time zne that can apply t multiple phnes f the same type and department. Fr example, a prfile culd specify that all Aastra 6757i phnes in a particular department have their first sftkey set t 'D Nt Disturb' by default Managing Phne Prfiles T manage the phne prfiles fr the department fr which yu are an administratr, fllw these steps: 1. Click the manage yur phne prfiles link twards the tp f the page. 2. This launches a new windw with the Phne Prfile Editr Adding a New Phne Prfile By default a department des nt cntain any phne prfiles. T add a new phne prfile, fllw these steps: 1. Click n the Create new prfile buttn. 16

17 2. Click n the icn fr the phne fr which yu want t create a prfile. 3. Click OK. 4. This creates a default prfile fr the phne. 17

18 4.5.3 Mdifying a Phne Prfile T mdify a phne prfile, fllw these steps: 1. Hver yur muse ver the picture f the phne whse prfile yu want t mdify. 2. Select Edit frm the drp-dwn list that appears. Cnfiguratin Views There are tw views f the phne prfile cnfiguratin: 1. Graphical Phne View(default): T select this view, click n the phne icn at the bttm right f the windw. This is the default view. 2. Table View: T select the table view, click n the table icn at the bttm right f the windw. 18

19 Graphical View T cnfigure a phne key, fllw these steps: 1. T see if a key can be cnfigured, hver yur muse pinter ver it. a. If the key glws blue, it can be cnfigured. b. If it glws red, it cannt be cnfigured. 2. T select a key t be cnfigured, click n that key. 19

20 3. Frm the drp-dwn list, select a functin fr this key. 4. Select a label fr this key. If the phne yu are cnfiguring has a display next t the key, this is the label which will appear n the phne display fr that key. Sme features will ask fr additinal infrmatin, such as Mnitred Extensins which require yu t enter the extensin yu wish t mnitr. The functins which require extra values vary by phne mdel. Depending n yur phne mdel and the level f the phne service t which yu have subscribed, nt all these features may be available t yu. Phne specific features can be fund at 5. Click n OK. 20

21 6. The change has nw been temprarily stred t this phne prfile. T permanently save a change click n Save changes. T abandn any changes yu have made in this sessin r since yu last saved by clicking n Discard changes. NOTE: Changes will nt be applied t the actual phnes themselves until they are rebted r sync with the EarthLink prvisining vernight. 7. T return t the main Phne Prfile screen click n the Hme icn. 21

22 Table View T change the value f a setting, fllw these steps: 1. Expand the levels in the table view until the setting yu wish t change is visible. 2. Select the value fr that setting by clicking n it. 3. Depending n the type f setting yu are changing, this will either give yu a drpdwn list t select a new value frm, r give yu a text bx t enter a value. Select r enter a value. 22

23 4. T lck a setting s that neither end-users nr administratrs f sub-departments can change it, select the Lck check-bx. 5. T hide a setting s that neither end-users nr administratrs f sub-departments can see it, select the Hide check-bx. 6. The change has nw been temprarily stred t this phne prfile. T permanently save a change click n Save changes. T abandn any changes yu have made in this sessin r since yu last saved by clicking n Discard changes. NOTE: Changes will nt be applied t the actual phnes themselves until they are rebted r sync with the EarthLink prvisining vernight. 7. T return t the main Phne Prfile screen click n the Hme icn Lgging Out f Phne Prfiles Clse yur brwser windw t lg ut f the Phne Prfiles management. 23

24 4.6 Mdifying Phne Cnfiguratin as User T lg int and mdify the phne settings as ne f yur users, fllw these steps: 1. Click n the Individual Line icn t the right f the phne. 2. Mdify settings via the Graphical r Table view in the same manner when mdifying Phne Prfiles. 4.7 Cpying Phne Cnfiguratin T cpy the cnfiguratin frm ne phne t anther, fllw these steps: 1. Mdify the ld phne as the user, by clicking n the Individual Line icn t the right f the phne. 2. G t the table view, using the table view icn t the bttm right f the screen. 3. Select the Phne Prfile bject. 4. Right click and select Edit->Cpy. 5. Exit the phne Cnfiguratr by clsing the windw. 6. Nw lg int the new phne as the user. 7. G t the table view. 8. Select the Phne Prfile bject. 9. Right click and select Edit->Paste. 10. Click n Save Changes. 4.8 Installing a New Phne T install a new phne, fllw these steps. 1. All new phnes must be acquired thrugh EarthLink Business t ensure that the phne is cmpatible with ur service. 2. If yu need t cnnect a PC t the netwrk thrugh the phne, plug the cmputer s Ethernet cable int the PC scket f the phne. 3. Plug the Ethernet cable prvided with the phne int the LAN r Netwrk scket f the new phne. 4. The phne shuld nw pwer up and retrieve its cnfiguratin frm ur server. 5. Once it has fully pwered up, if there is n phne number cnfigured n the phne, yu will need t assign the phne t a spare line using CmmPrtal. See Sectin 4.3 Assigning a Line t a Phne fr instructins. 24

25 4.9 Replacing with an Identical Phne Mdel T replace a phne with ne f an identical mdel, fllw these steps: 1. Using CmmPrtal, cpy the cnfiguratin f the existing phne t the new phne by fllwing the instructins in Sectin 4.7 Cpying Phne Cnfiguratin. 2. Using CmmPrtal, remve the existing phne frm the phne line, by fllwing the instructins in Sectin 4.4 Remving a Line frm a Phne. 3. Using CmmPrtal, add the new phne t the line which was remved frm the ld line, by fllwing the instructins in Sectin 4.3 Assigning a Line t a Phne. Nte that the new phne must be in the same department as the phne being replaced. If it isn t, yu r anther administratr with sufficient permissins will need t mve the phne t the relevant department befre yu can assign the line t it. Fllw instructins in Sectin 4.2 Mving Phnes between Departments fr instructins. 4. Unplug the cmputer s Ethernet cable frm the ld phne if ne is plugged in. 5. Unplug the LAN/Netwrk Ethernet cable frm the ld phne. 6. Plug the cmputer s Ethernet cable int the PC scket f the new phne. 7. Plug the LAN/Netwrk Ethernet cable int the new phne. 8. The new phne shuld nw pwer up and retrieve its cnfiguratin frm the server. The new phne will be cnfigured identically t the ld phne Replacing with a Different Phne Mdel T replace a phne with ne f a different mdel, fllw these steps: 1. Using CmmPrtal, remve the existing phne frm the phne line, by fllwing the instructins in Sectin 4.4 Remving a Line frm a Phne. 2. Using CmmPrtal, add the new phne t the line which was remved frm the ld line, by fllwing the instructins in Sectin 4.3 Assigning a Line t a Phne. Nte that the new phne must be in the same department as the phne being replaced. If it isn t, yu r anther administratr with sufficient permissins will need t mve the phne t the relevant department befre yu can assign the line t it. Fllw instructins in Sectin 4.2 Mving Phnes between Departments fr instructins n ding this. 3. Unplug the cmputer s Ethernet cable frm the ld phne if ne is plugged in. 4. Unplug the LAN/Netwrk Ethernet cable frm the ld phne. 5. Plug the cmputer s Ethernet cable int the PC scket f the new phne. 6. Plug the LAN/Netwrk Ethernet cable int the new phne. 7. The new phne shuld nw pwer up and retrieve its cnfiguratin frm the server. It will have the default cnfiguratin defined by any department prfiles, and can nw be cnfigured by the phne user. Fr mre infrmatin n department phne prfiles, see Sectin 4.5 Phne Prfiles. 25

26 5. MULTIPLE APPEARANCE DIRECTORY NUMBERS (MADNs) A Multiple Appearance Directry Number (MADN) is a single number that is assciated with a number f business lines. When a caller dials a MADN, all the numbers assciated with that MADN will ring at the same time. 5.1 Viewing MADNs The MADNs page shws yu all f the MADNs within yur department. T view MADNs in sub-departments, select the sub-department frm the drp-dwn list at the tp f the page. 26

27 5.2 Mving MADNs t Anther Department T mve an MADN between departments, fllw these steps: 1. Select the MADN using the checkbx t the left f the MADN. 2. Select the department t which yu wish t mve the MADN using the drp-dwn list at the bttm f the page. 3. Click n the Mve buttn. 5.3 Viewing and Mdifying a MADN T view mre details abut a MADN r change its settings, click n the Grup right f the MADN number. icn t the 27

28 5.3.1 MADN Lines The MADN Lines tab shws yu all f the lines that will ring when the MADN is called. Adding Lines T add lines t the MADN, perfrm ne f the fllwing tw steps: 1. If yu knw the number, enter it in the text bx n the bttm right and click Add. 2. If yu dn t knw the number, click n Add Lines. T select ne r mre lines t add, use the checkbxes t the left f the lines and click Add Selected. Remving Lines T remve a line frm the MADN, fllw these steps: 1. Select the line t remve using the checkbx t the left f it. 2. Click n the Remve Selected buttn. 28

29 5.3.2 Other Settings The Other Settings tab shws yu the Call Limit Algrithm in use fr this MADN. 5.4 Changing MADN settings T view and change the settings fr the MADN line, fllw these steps: 1. Click n the Individual Line icn t the right f the MADN number. 2. This will pen a new brwser windw and autmatically lg yu int CmmPrtal fr this number. Fllw the instructins fr cnfiguring settings given in the Help icn in the CmmPrtal. Nte that this will be under the Grups tab which is nly included in the CmmPrtal if yur cmpany has a MADN. 29

30 6. MULTI LINE HUNT GROUPS (MLHGs) A Multi Line Hunt Grup (MLHG) is a cllectin f Business Grup lines. Calls t a MLHG are passed t the first nn busy line in the grup, r t all nn busy lines simultaneusly. 6.1 Viewing MLHGs The MLHGs page shws yu all f the MLHGs in yur department. T view MLHGs in sub-departments, select the sub-department frm the drp-dwn list at the tp f the page. 6.2 Mving MLHGs t Anther Department T mve an MLHG between departments, fllw these steps: 4. Select the MLHG using the checkbx t the left f the MLHG. 5. Select the department t which yu wish t mve the MLHG using the drp-dwn list at the bttm f the page. 6. Click n the Mve buttn. 6.3 Viewing and Mdifying MLHG T view the details f an MLHG and t mdify its settings, yu first need t select that MLHG. D this by selecting the Grup icn t the right f the MLHG. 30

31 This takes yu t a series f tabs fr that MLHG MLHG Pilts The MLHG Pilts tab shws yu any pilt numbers fr this MLHG. These prvide a cntact number fr the whle grup that will always pick a free line, instead f being assciated with a specific line within the Hunt Grup. This culd be useful, fr example, if yu are using a Multi Line Hunt Grup fr a call center and wanted t prvide ne number fr the public t call MLHG Lines This tab shws yu all f the lines that are members f this MLHG. Adding Lines T add lines t the MLHG, perfrm ne f the fllwing tw steps: 1. If yu knw the number, enter it in the text bx n the bttm right and click Add. 2. If yu dn t knw the number, click n Add Lines. T select ne r mre lines t add, use the checkbxes t the left f the lines and click Add Selected. 31

32 Remving Lines T remve a line frm the MLHG, fllw these steps: 1. Select the line t remve by using the checkbx t the left f it. 2. Click n the Remve Selected buttn. 32

33 Changing Psitins T change the psitins f lines within the MLHG, fllw these steps: 1. Click n the Change Psitins buttn. 2. Mve lines up and dwn using the icns. 3. Click n Apply Settings The Settings tab lets yu view and change varius settings fr the MLHG. Preferences The Preferences page allws yu t rename the MLHG. T rename the MLHG, fllw these steps: 1. Type the new name in the text bx. 2. Click n Apply. Hunt Settings The Hunt Settings page allws yu t see the call distributed algrithm that is used fr this MLHG and ther detailed MLHG settings. See the help page by clicking Gear n the upper right crner fr mre infrmatin n Hunt Settings. 33

34 7. CALL PICKUP GROUPS A Call Pickup Grup defines a grup f lines within which the subscribers can use Call Pickup t answer each ther's incming calls. 7.1 Viewing Call Pickup Grups The Call Pickup Grups page shws yu all f the Call Pickup Grups in yur department. T view Call Pickup Grups in sub-departments, select the sub-department frm the drpdwn list at the tp f the page. 7.2 Mving Call Pickup Grups t Anther Department T mve Call Pickup Grups between departments, fllw these steps: 1. Select the Call Pickup Grup using the checkbx t the left f the Call Pickup Grup. 2. Select the department t which yu wish t mve the Call Pickup Grup using the drp-dwn list at the bttm f the page. 3. Click n the Mve buttn. 34

35 7.3 Adding Call Pickup Grups T create a new Call Pickup Grup, fllw these steps: 1. Click n Add Grup. 2. Enter the name f the new Call Pickup Grup in the text bx. 3. Click n Add. 7.4 Deleting Call Pickup Grups T delete a Call Pickup Grup, fllw these steps: 1. Select the Call Pickup Grup using the checkbx t the left f the Call Pickup Grup. 2. Click n the Remve Selected buttn. 7.5 Viewing and Mdifying Call Pickup Grups T view the details f a Call Pickup Grup and t mdify its settings, fllw these steps: 1. Select that Call Pickup Grup by selecting the Grup icn t the right f the Call Pickup Grup. 2. This takes yu t a series f tabs fr that Call Pickup Grup. 35

36 7.5.1 Lines The Lines tab shws yu all the lines in this Call Pickup Grup. Adding Lines T add lines t the Call Pickup Grup, perfrm ne f the fllwing tw peratins: 1. If yu knw the number, enter it in the text bx n the bttm right and click Add. 2. If yu dn t knw the number, click n Add Lines. T select ne r mre lines t add, use the checkbxes t the left f the lines and click Add Selected 36

37 Remving Lines T remve a line frm the Call Pickup Grup, fllw these steps: 1. Select the line t remve by using the checkbx t the left f it. 2. Click n the Remve Selected buttn Settings The Settings tab lets yu view and change the name f the Call Pickup Grup. T change the name, fllw these steps: 1. Enter the new name in the text bx. 2. Hit Apply. 8. SHORT CODES A Shrt Cde is a cde specific t the Business Grup that represents an external directry number. 8.1 Viewing Shrt Cdes The Shrt Cdes page shws yu all f the Shrt Cdes in yur department. T view Shrt Cdes in sub-departments, select the sub-department frm the drp-dwn list at the tp f the page. T view all f the Shrt Cdes fr all departments, select View All frm the department drp-dwn list. 37

38 8.2 Mving Shrt Cdes t Anther Department T mve Shrt Cdes between departments, fllw these steps: 1. Select the Shrt Cde r Shrt Cde range using the checkbx t the left f the Shrt Cde r Shrt Cde range. 2. Select the department t which yu wish t mve the Shrt Cde r Shrt Cde range, using the drp-dwn list at the bttm f the page. 3. Click n the Mve buttn. 8.3 Adding Shrt Cdes T create a new Shrt Cde, fllw these steps: 1. Click n Add. 2. Enter the number f the Shrt Cde t add. 3. Enter the telephne number r internal cde the Shrt Cde shuld dial. 4. Click n Add. 38

39 8.4 Adding Shrt Cde Ranges T create a new Shrt Cde range, fllw these steps: 1. Click n Add Range. 2. Enter the first and last numbers f the Shrt Cde range t add. 3. Enter the telephne number r internal cde the first Shrt Cde in the range shuld dial. 4. Click n Add. 8.5 Deleting Shrt Cdes and Shrt Cde Ranges T delete Shrt Cdes and Shrt Cde Ranges, fllw these steps: 1. Select the Shrt Cde r Shrt Cde range using the checkbx t the left f the Shrt Cde r Shrt Cde Range. 2. Click n the Remve Selected buttn. 39

40 8.6 Mdifying Shrt Cdes T mdify an existing Shrt Cde, fllw these steps: 1. Click n either the Shrt Cde number r the number the Shrt Cde dials. 2. Mdify the details. 3. Click n Save. 8.7 Mdifying Shrt Cde Ranges T mdify an existing Shrt Cde Range, fllw these steps: 1. Click n either the Shrt Cde Range numbers r the numbers the Shrt Cde Range dials. 2. Mdify the details. 3. Click n Save. 40

41 9. EXTENSIONS 9.1 Viewing Extensins The Extensins page shws yu all f the Extensins in yur business. 9.2 Adding Extensins T create a new Extensin, fllw these steps: 1. Click n Add. 2. Enter the number f the Extensin t add. 3. Enter the telephne number f the line in yur business t which this Extensin shuld map. 4. Click n Add. If yu have an Aut Attendant, make sure yu recrd an annuncement fr this new Extensin. This is described in Sectin Annuncements. 41

42 9.3 Adding Extensin Ranges T create a new Extensin range, fllw these steps: 1. Click n Add Range. 2. Enter the first and last Extensin numbers t add. 3. Enter the telephne number f first line in yur business t which this Extensin range shuld map. 4. Click n Add. 9.4 Deleting Extensins and Extensin Ranges T delete Extensins and Extensin Ranges, fllw these steps: 1. Select the Extensin r Extensin range using the checkbx t the left f the Extensin r Extensin Range. 2. Click n the Remve Selected buttn. 42

43 9.5 Mdifying Extensins T mdify an existing Extensin, fllw these steps: 1. Click n either the Extensin number r the phne number f the Extensin. 2. Mdify the details. 3. Click n Save. 9.6 Mdifying Extensin Ranges T mdify an existing Extensin Range, fllw these steps: 1. Click n either the Extensin Range numbers r the phne numbers the Extensin Range dials. 2. Mdify the details. 3. Click n Save. 43

44 10. DEPARTMENTS Departments divide yur Business grup int separately-administrable grups. Business Grup administratrs can ptinally be restricted s that they nly have privileges t administer lines within a given Department. Departments can als be divided int sub-departments Add a New Department T add a New Department: 1. Click n the Add Department buttn n the bttm right f the screen 2. Name the Department 3. Select the Parent Department it will be a member f 4. Select an Operatr Number (Optinal) 5. Set Limits fr Department 6. Click Add a. This allws Business Grup Administratr a degree f cntrl ver bandwidth usage between departments 44

45 10.2 Mdify an Existing Department T mdify an Existing Department: 1. Click n Department t be mdified. 2. Mdify the fields t be changed. 3. Click Apply. a. Until yu make a change t the Department the Apply buttn will nt be activated 10.3 Delete an Existing Department T delete an Existing Department: 1. Click n Department t be deleted. 2. Click Delete. 45

46 11. ACCOUNT CODES The Accunt Cdes service allws yu t require accunt cdes f yur chice against calls that yu make by dialing the apprpriate cde when placing an utbund call Viewing and Mdifying Accunt Cde Settings The Accunt Cdes page shws yu all f yur business s accunt cde settings Mdifying Settings Mdifying Call Types Requiring Accunt Cdes Use the checkbxes t specify which types f calls will require Accunt Cdes: Internatinal Whether accunt cdes are required fr calling internatinal numbers. Lcal Whether accunt cdes are required fr lcal calls. Premium Rate Whether accunt cdes are required fr premium rate (1-900 number) calls. Reginal Whether accunt cdes are required fr reginal calls. Natinal Whether accunt cdes are required fr lng distance calls. Operatr Whether accunt cdes are required fr peratr calls. Directry Whether accunt cdes are required fr directry (411) calls. Carrier Dialed Whether accunt cdes are required t make calls when dialing a carrier cde (such as ). 46

47 Lcal Business Grup Whether calls t ther numbers within yur business require accunt cdes if they are lcal calls. Nrmally calls within yur business will be lcal calls, but if yu have multiple sites, calls between numbers may be reginal r natinal calls. In this case yu need t use the Other Business Grup setting. Other Business Grup Whether calls t ther numbers within yur business require accunt cdes if they are nt lcal calls. Once yu have selected the call types, hit Apply t save yur changes Chsing Validated r Unvalidated Accunt Cdes If accunt cdes are validated then yu define a set f permitted accunt cdes, and yu must dial a cde frm this list whenever yu place an utbund call (if it is a type yu have specified yu wish t lg accunt cdes fr). If yu dial an accunt cde that des nt match ne n the list the call will nt cmplete. If accunt cdes are nt validated then yu d nt precnfigure a set f permitted accunt cdes. When yu place an utbund call (f a type yu have specified yu wish t lg accunt cdes fr) yu may dial any cde f yur chice. T use Validated Accunt Cdes, fllw these steps: 1. Check the checkbx next t Use validated accunt cdes. 2. Hit Apply. T use Unvalidated Accunt Cdes, fllw these steps: 1. Uncheck the checkbx next t Use validated accunt cdes. 2. Hit Apply Setting Accunt Cde Length T specify the length that shuld be used by yur accunt cdes, fllw these steps: 1. Enter the length in the text bx after Accunt cde length. 2. Hit Apply Blcking Access after Incrrect Accunt Cdes If yu are using Validated Accunt Cdes, a user s phne line will be blcked after an incrrect accunt cde is entered t many times in successin. T change the number f incrrect entries the user is allwed, fllw these steps: 1. Enter the value in the text bx after Max incrrect attempts befre accunt is blcked. 2. Hit Apply. If a line is lcked due t excessive incrrect attempts, yu must cntact EarthLink Business t unlck the line. 47