Managed IT Secure Infrastructure Flexible Offerings Peace of Mind

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1 Managed IT Secure Infrastructure Flexible Offerings Peace of Mind

2 Your Place or Ours Why Trust Your Network to SymQuest? SymQuest is an industry leader with a national reputation for service excellence and innovation. With a team of network engineers and 24/7 availability, our Microsoft, Cisco, VMware and Citrix certified helpdesk team is ready for any IT question. With SymQuest your network can be managed on premise or in our Cloud. SymQuest is also ranked Northern New England s #1 Managed Services Provider by MSPmentor. Our Secure Data Centers are the key to your future. Welcome to stress-free IT, welcome to SafetyNet solutions. We Are IT for Business

3 SYMQUEST NETWORK OPERATIONS CENTER Technical Account Manager (TAM) Hosted Ultimate What did your last server upgrade cost you? If zero is the answer you re longing for, SafetyNet s Hosted Ultimate is the solution. Plugging into our Secure Data Center means you don t have to own, upgrade, or replace servers, and software. Choosing Hosted Ultimate means you are reducing capital costs. With Hosted Ultimate: Technical support is available, all day, every day, including nights, weekends and holidays CERTIFIED ENGINEERS Your TAM manages your network and works with a team of network engineers to manage your hardware, devices, data and security to ensure your company maximizes uptime. 24X7 MONITORING SYMQUEST NETWORK DATA CENTER Data is stored in redundant, Secure Data Centers with multiple backups and failover systems Your systems are protected with multilayer security Computing resources are easily scaleable on demand Software is standardized, and upgrades are seamless Secure Redundant Data Centers Disaster Recovery Network Operations Center Zero Capital Costs SymQuest has invested in the hardware, software, engineers, research, security, facilities and more, so you don t have to. With Hosted Ultimate, you no longer have to be in the IT business. Application Software Managed Backup CLIENT NETWORK & DEVICES MANAGED PRINT SERVICES

4 SYMQUEST NETWORK OPERATIONS CENTER Technical Account Manager (TAM) CERTIFIED ENGINEERS SYMQUEST NETWORK DATA CENTER Secure Redundant Data Centers Disaster Recovery Application Software Your TAM manages your network and works with a team of network engineers to manage your hardware, devices, data and security to ensure your company maximizes uptime. 24X7 MONITORING Network Operations Center Zero Capital Costs Managed Backup CLIENT NETWORK & DEVICES Hosted Enterprise Sometimes organizations just want to put some of their infrastructure in the cloud. Hosted Enterprise gives you flexibility to host only those functions you want to and leave the rest on your premises. Perhaps you would only like to host your Point of Sale system, , or a collaboration server? Hosted Enterprise can do that. Additionally, SymQuest can manage your on premises servers switches and firewalls under our Hosted Enterprise program. You continue to support your workstations and end users, we take care of the rest! With Hosted Enterprise: Host servers of your choice in our Secure Data Centers Automate installation of operating system security patches and updates Access our certified engineers in the Network Operations Center 24/7 Utilize built-in data protection, redundancy and disaster recovery for servers you host with SymQuest IT MANAGED PRINT SERVICES

5 SYMQUEST NETWORK OPERATIONS CENTER Ultimate On Premise With Ultimate all of your day-to-day critical IT maintenance and core systems management are delegated to our certified engineers including your workstations. You are assured of a stable, optimized network with data that is backed up and recoverable. Virtual Chief Information Officer (vcio) Your vcio is your dedicated contact for questions regarding your network hardware upgrades, software renewals, and strategic planning. Ultimate includes: Backup monitoring and remediation Installation of patches and updates on workstations and servers Access to 24/7 Network Support Warranty hardware replacements Warranty and maintenance tracking CERTIFIED ENGINEERS 24X7 MONITORING Virtual Chief Information Officer (vcio) Anti-virus and anti-malware protection CLIENT NETWORK & DEVICES web filtering MANAGED PRINT SERVICES We Are IT for Business

6 SYMQUEST NETWORK OPERATIONS CENTER Virtual Chief Information Officer (vcio) Your vcio is your dedicated contact for questions regarding your network hardware upgrades, software renewals, and strategic planning. Enterprise On Premise With Enterprise, your IT staff is supported by our certified engineers. We manage servers, routers and firewalls of your choice; you manage your users, workstations and applications. CERTIFIED ENGINEERS 24X7 MONITORING Enterprise includes: Backup automation and remediation Installation of patches and updates on workstations and servers Access to 24/7 Network Support Warranty hardware replacements Warranty and maintenance tracking Virtual Chief Information Officer (vcio) CLIENT NETWORK & DEVICES Remote monitoring providing real-time alerts Warranty and maintenance tracking MANAGED PRINT SERVICES

7 Guardian SymQuest uses advanced software to monitor our critical systems, and now you can, too. The Guardian program provides you access to our software so your IT Department can monitor your systems in real time and receive actionable alerts when systems need attention. Utilize the same technology that SymQuest uses to manage our clients computer networks! Our team will work with you to create a monitoring strategy tailored to your business s needs. We will set up the monitoring and alerting system and test it with you to validate functionality. We keep the platform up to date so you don t have to worry about upgrades. Along with access to our specialized software, the Guardian program provides access to our team of certified engineers at advantaged rates and with priority response times, should you receive an alert that you are not prepared to handle in house. Information is accessed through a customizable dashboard that provides your most important metrics at a glance.

8 HOSTED FACETS OF IT COVERAGE*: Unlimited Phone & On Site Support Access to 24/7 Support 24/7 Monitoring Warrantied Hardware Repairs Hardware Warranty Tracking Protection from Internet Vulnerabilities Virus and Malware Protection Applying Security Updates System Security Maintenance and Monitoring Hardware Scalability Issues Environmental Requirements (cooling, power, etc...) Data Backup: Verify and Recovery Software License Tracking Fault Tolerance and Redundancy Regulatory Compliance Audits SymQuest Managed IT Staff Mobility Support Configuration of Print Drivers Daily Support for End Users Providing Secure Remote Access Disaster Recovery (DR) and Business Continuity Planning Integration and Compatibility of New Hardware & Software Ultimate Enterprise SymQuest.com *Coverage of your entire IT environment.

9 ON PREMISES DIY Ultimate Enterprise Guardian Disaster Recovery Data Protection Security Comprehensive Partial We Are IT for Business

10 Disaster Recovery as a Service (DRaaS) Do you fear losing all of your electronic files? Deploy SymQuest s Disaster Recovery as a Service, and focus on what matters most, your business. Should you incur a disaster, we will restore your network quickly. We provide the backup, redundancy and recovery software that gets you up and running again. To implement DRaaS at your business we will design a customized business continuity and recovery plan with the appropriate level of redundancy, failover and replication strategies. We help our clients analyze their goals for Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each of the following: Core network and server configurations Business critical applications, and their dependencies Existing backup strategy and alternatives Short and long-term financial goals and budget Data Protection Aside from your people, what is your company s most valuable asset? Data. Are you using the most reliable back up systems available to protect your most valuable asset? SymQuest s online data protection provides 3 levels of protection: Data Security: we manage your data in compliance with the regulatory standards required by your business, including: HIPAA, FERPA, SSAE 16 auditing, and more. Backup Management: we take the responsibility for making sure your backups are successful and will proactively manage and fix backup issues that occur. Physical Security: your data is stored with motion-sensitive surveillance cameras and highly restricted access only to authorized personnel. Your data is protected as it is written by 256-bit AES encryption. Recovery Remedies Disaster Recovery as a Service (DRaaS) Image based backup Local recovery for business continuity SymQuest.com Cloud recovery for business continuity (included in our Hosted offerings, and available to non-hosted clients as a stand-alone product.)

11 Security Suite According to the Radicati Group, (radicati.com) more than 100 billion business s are sent and received each day. has its advantages, no doubt, but it s also very dangerous. If you ve ever had to recover from a computer virus, you know the pain and angst this convenient mode of communication can cause. SymQuest s Security Suite provide anti-spam and malware protection. We also integrate content-based policy enforcement, data loss prevention technology, and continuity services ensuring you have access to your even in the case of server outages. We protect from the usual threats and we protect from viruses, fraud and botnets. But perhaps even more important, we help prevent personal, financial, or proprietary company data leaks sent through your system. By keeping a trace on what s being sent, we can minimize damage and keep you fully informed. We can also work with you to educate your staff on usage best practices. SymQuest offers easy-to-use encryption and archiving software as a service (SaaS) to complete your security needs. Supported Platforms Microsoft Outlook Microsoft Office 365 Exchange Cloud-based solutions Suite Features Anti-spam Malware protection Encryption SaaS archiving Virus scanning We Are IT for Business

12 SymQuest.com Dual Headquarters S. Burlington, VT Westbrook, ME Branch Offices Plattsburgh, NY Rutland, VT Keene, NH W. Lebanon, NH Lewiston, ME Secure Data Centers S. Burlington, VT Portland, ME

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