Biometrics for Patient Identification A US Case Study

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1 ID WORLD Abu Dhabi March 2012 HealthTech Iovatio Dr. Alex Bazi Head of Biometrics Fujitsu Biometrics for Patiet Idetificatio A US Case Study Orgaized by: Coferece Host:

2 Biometrics for Patiet Idetificatio - A US Case Study Dr Alex Bazi - Head of Biometrics 19 th March 2012 Copyright 2011 Fujitsu Services Limited

3 ID Requiremets for Healthcare The Patiet wats to: ¾ Have assurace that his/her privacy is beig respected i the Digital World ¾ Get quick access to the correct patiet records ad curret beefit iformatio (ad the see the right medical practitioer) The Medical Staff wat to: ¾ Easily ad accurately idetify patiets, ad get to their patiet records as fast ad coveiet as possible ¾ Ehace patiet privacy ad improve coveiece durig a visit The Hospital wats to: ¾ Reduce orgaizatioal expeses ad admiistrative tasks ¾ Improve patiet services through ehacemet of secured iformatio sharig capabilities The Fuder wats to: ¾ Assist with combatig healthcare isurace ad billig fraud ¾ Reduce phatom billig by esurig the correct patiet is preset durig service 2

4 ID Challege ¾ Patiets i the Harris Couty Hospital District s database: 3,428,925 ¾ Times two or more patiets share the same last ad first ames: 249,213 ¾ Times five or more patiets share the same last ad first ames: 76,354 ¾ Times two or more patiets share the same last ad first ames, ad date of birth: 69,807 ¾ Number of patiets amed Maria Garcia: 2,488 ¾ Number of Maria Garcia s sharig the same date of birth: 231 3

5 Harris Couty Hospital District ¾ This ew techology helps protect patiet iformatio ad taxpayer dollars. Tim Tidle Executive Vice Presidet ad Chief Iformatio Officer ¾ It reduces the possibility of medical idetity theft ad helps esure that patiets are appropriately billed for the care they receive. 4

6 Case Study: Carolias HealthCare System ¾ Charlotte, NC ¾ licesed beds ¾ 15 hospitals, 15 ambulatory care ceters, ad over 200 physicias offices ¾ > 1,800,000 patiets erolled i the biometric database ¾ >5,000 autheticatios / day Patiet Safety Esure the right care is give to the right patiet Patiet Protectio Protects agaist idetity theft ad isurace card sharig Improved Customer Service Accelerates registratios / decreases patiet wait time EMR/EHR Itegrity Puts a stop to duplicate medical records Emergecy Support Access medical records for ucoscious patiets (1:N search) 5

7 Carolias HealthCare System ¾ There is great importace i properly idetifyig the patiet. If there is a mai beefit from the system, it will be i helpig us avoid patiet errors. Dr. Roger Ray, MD Executive Vice Presidet ad Chief Medical Officer ¾ Carolias HealthCare System uses this techology to esure that the right care is provided to the right perso. 6

8 Patiet Registratio Customers 7

9 PalmSecure for Healthcare ¾ PalmSecure is family of robust frot-ed biometric autheticatio solutios for healthcare data ad idetity maagemet. PalmSecure solutios help healthcare providers ad payers: ¾ Protect patiet records while assistig with HIPAA regulatory compliace ¾ Improve patiet services through ehacemet of secured iformatio sharig capabilities ¾ Reduce orgaizatioal expeses ad admiistrative tasks ¾ Assist with combatig healthcare isurace ad billig fraud ¾ Streamlie operatios by itegratig with existig software program ¾ Easily ad accurately idetify patiets, cliicias ad employees usig advaced o-itrusive biometric techology 8

10 How PalmSecure Techology Works 9

11 PalmSecure Family of Solutios ¾ PalmSecure Biometric Sesor ¾ Near ifrared light wave scaer ¾ Case, had guide & mouse optios ¾ PalmSecure SDK ¾ Applicatio developmet platform ¾ Autheticatio library ¾ Ecrypted template geeratio ¾ Decisio makig algorithm ¾ Parter Solutios ¾ HT Systems - Patiet Registratio ¾ Allscripts Patiet Registratio ¾ Omipass Eterprise SSO ¾ Sesometrix Eterprise SSO ¾ Citrix Password Maager logo ¾ Time ad Attedace ¾ Med-Serv 50 Medical Kiosks ¾ Fujitsu ¾ Allscripts ¾ NCR ¾ Veca Medical ¾ HT Systems ¾ PalmEtry Security Solutios ¾ PalmSecure techology ¾ Physical Access Cotrol (PAC) ¾ Data ceter access ¾ Pharmacy, labs, morgue ¾ Ay sesitive locatio 10

12 PatietSecure & PatietSecure Kiosk ¾ Implemeted at over twety healthcare systems 65+ hospitals ad 300+ physicias offices i the Uited States ¾ PalmSecure patiet registratio is fast, coveiet ad secure ¾ Patiets use this self-service system to ¾ quickly, coveietly ad accurately establish idetity ¾ review ad edit persoal iformatio ¾ Hospital staff utilize the Admiistrator Cosole feature to moitor system ad update records ¾ Itegrates to the Hospital s existig platforms 11

13 Member Autheticatio i the Cloud Fujitsu Cloud Ifrastructure ad Eterprise Busiess Services for implemetatio Poit of Care Autheticatio for patiets ad providers i hospital, cliic or physicia office Iteret Cloud Based Autheticatio Applicatio ad Database stores Biometric Templates Patiet Self Service Check-i Kiosk with PalmSecure techology i hospital or cliic Pharmacy Poit of Sale Beefits validatio with PalmSecure techology 12

14 PalmSecure Healthcare Achievemets ¾ Istalled i major healthcare systems ¾ Approximately 40 healthcare systems ( ) ¾ 100+ hospitals ¾ 350+ physicias offices ad cliics ¾ Over 5 millio patiets registered ¾ Market leadig patiet registratio biometric solutio ¾ Recogized for iovatio ¾ Carolias Healthcare System, Charlotte, NC Chamber of commerce Award 2008 ¾ BayCare Health System, HCI Iovator Award by Healthcare Iformatics 2009 ¾ Allscripts Best Healthcare Kiosk 2010 ¾ Frost & Sulliva Biometrics Best Practices Award

15 The opportuity for fuders to help ¾ Healthcare isurers ad payers must esure costs for health care are effectively ad efficietly spet ¾ Isurers ad payers face sigificat challeges ¾ Isurace fraud perpetrated by idividuals ad providers ¾ Elimiatig duplicate erollmets ¾ Streamliig beefits verificatio ad authorizatio ¾ Ehacig service delivery ad patiet outcomes ¾ PalmSecure Biometric Autheticatio ca help ¾ Esure accurate idetificatio of idividuals presetig for care ¾ Help deter fraud ¾ Improve operatioal efficiecies 14

16 Beefits for Fuders ad Patiets ¾ Esure beefits are provided to covered patiets oly ¾ Biometric autheticatio provides positive patiet idetificatio ¾ Facilitate accurate authorizatio ad claims adjudicatio ¾ Reduce cross border health tourism ¾ Reduce costs associated with fraudulet claims ¾ Elimiate opportuity to share beefit cards ¾ Reduce phatom billig by esurig patiet is preset durig service ¾ Miimize up-codig by time stampig patiet arrival ad departure ¾ Maage operatioal costs ¾ Elimiate duplicate erollees ¾ Improve billig accuracy ¾ Protect patiets health ad fiacial well-beig ¾ Esure patiet is preset whe prescriptios are filled ¾ Protect patiets agaist medical idetity theft ¾ Slow the icrease of health care cost 15

17 Beefits for Healthcare ¾ Promotes patiet safety ¾ Esure positive patiet idetificatio ¾ Idetify o-resposive patiets for emergecy treatmet ¾ Mitigate fiacial risks ¾ Protect patiets agaist medical idetity theft ¾ Prevet beefit card sharig to reduce isurace fraud ¾ Help meet Meaigful Use criteria ¾ Protect patiet privacy with o-cotact o-traceable autheticatio ¾ Meet two-factor autheticatio criteria ¾ Improves patiet ad employee satisfactio ¾ Streamlie patiet registratio ad reduce check-i time ¾ Miimize error-proe data etry ad searchig for the right perso ¾ Reduce Costs ¾ Reduce effort ad costs associated with password resets ¾ Itegrate with EMPI, EMR ad patiet registratio systems ¾ Promotes operatioal efficiecies ¾ Reduce duplicate medical records to esure EHR itegrity ¾ Ehace cliicia ad employee productivity via SSO 16

18 The Right Solutio at the Right Time Copyright 2011 FUJITSU FRONTECH NORTH AMERICA, INC.

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