A Balanced Scorecard

Size: px
Start display at page:

Download "A Balanced Scorecard"

Transcription

1 A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe Fax

2 1. Itroductio Balaced Scorecard is curretly oe of the hottest subjects i maagemet. Everyday ew articles, viewpoits, semiars ad products occur i the media. I this paper we will share some of our views o ad experieces with the maagemet framework. Specifically we will focus o implemetig a Decisio Support System to support the Balaced Scorecard based o a flexible stadard applicatio. The term The Balaced Scorecard - referred to as BSC - was itroduced i 1991 by Robert S. Kapla ad David P. Norto ad is well documeted i their book of same ame, which has become the bible for successful orgaizatios all over the world. They itroduced the Balaced Scorecard as a maagemet tool, that coverts visios ad strategies to measurable targets, commuicats strategic itet ad measures performace i key areas of the busiess. Kapla & Norto s message is: Measures That Drive Performace What you measure is what you get. Seior executives uderstad that their orgaizatio s measuremet system strogly affects the behavior of maagers ad employees. Executives also uderstad that traditioal fiacial accoutig measures like retur-o-ivestmet ad earigs-per-share ca give misleadig sigals for cotiuous improvemet ad iovatio activities today s competitive eviromet demads. The traditioal fiacial performace measures worked well for the idustrial era, but they are out of step with the skills ad competecies compaies are tryig to master today. The BSC gives a much broader picture of orgaizatios performace tha traditioal fiacial systems. Most of all it looks forward rather tha to traditioal fiacial reportig that documets the past, a good BSC tells maagemet much more about what to expect of the future. Thaks to PC s, etworks, Itraets ad Iteret its ow possible to immediately idetify ay deviatio at ay level i the orgaizatio ad commuicate it istatly. This very efficiet combiatio is what makes BSC so valuable to maagemet i a broad sese ad a drivig force behid why so may orgaizatios ivest i developig a BSC. The idea behid the BSC cocept is really quite simple: No sigle fact or key idicator ca reveal where the orgaizatio is headed i relatio to the overall strategy. A orgaizatio must develop a balaced model, that focuses o the iteral ad exteral idicators as well as the related performace drivers ad outcome measures, which describe the cause-ad-effect relatioships behid the strategy. Critical success factors ca be persoel retetio, sickess rate, reveue growth, profits, customer service, product sales mix, customer loyalty, productio time ad may others. 2

3 The BSC icludes 4 perspectives that may be modified for the idividual orgaizatio. These perspectives give a balaced picture of the preset ad future reality. Fiacial Perspective Measure the ultimate results that the compay provides to its shareholders. Customer Perspective Focus o customer eeds ad satisfactio as well as market share. Iteral Perspective Focus attetio o the performace of the key iteral processes drivig the busiess. Learig ad Growth Direct attetio to the basis of all future success the orgaizatio s people ad ifrastructure. 2. Balaced Scorecard Based o our experieces, the followig requiremets must be met whe implemetig a Balaced Scorecard solutio: 1. Strategy Documetatio 2. Flexibility 3. Data Availability 4. Visibility 5. Adjustmet to Idividual Requiremets 6. Data security 7. Aalytical Facilities 8. Fast Implemetatio Let s take a closer look o these challeges, ad discuss some ideas about how a BSC could look i your compay. 2.1 Strategy Documetatio Oe of the mai purposes with the BSC is to commuicate the orgaizatios strategy to all employees. A BSC must documet how each measure o a lower level relates to the overall strategy. I figure 1 we illustrate how strategies ad measures are related. The orgaizatios overall strategy is broke dow to objectives which agai are broke dow to measures for e.g. busiess area, departmet, group or idividual level. 3

4 Orgaizatio level Strategy Busiess area level Objectives User level Measures Figure 1 This is a very geeric view, that i reality ca be implemeted i may ways. As a example from a BCS implemeted by Visio Iteratioal A/S, figure 2 is widely used withi the compay to visualize the coectio betwee a measure ad the overall strategy. Figure 2 4

5 2.2 Flexibility The work of breakig dow a strategy to useful measures is a complicated ad dyamic process that ever eds. It is a true challege to fid the right measures. Oe measure believed to be a importat oe might ed up beig a derived idicator. For example a strategic target such as employee satisfactio could the measure employee retetio could be a derived tred, while sickess ad absetee may be a much better measure. It is very importat to recogize that as the busiess eviromet costatly chages, so must the strategy ad the targets of the orgaizatio. The BSC solutio must be able to hadle this dyamic eviromet. This meas beig able to easily chage existig measures as well as addig ew oes. It should be equally easy to chage desig ad add ew aalysis ad reports. 2.3 Data Availability Ay BSC should be able to re-use existig data from the orgaizatios differet operatioal system, thus data eeds to be etered oly oce. It is importat to ote, that although reuse of data is importat, it should ot lead to limitatios for which measures are chose. There has to be a willigess to use resources o maual data iput ad maiteace of data like data from exteral sources or it will be almost impossible to desig a BCS that works. As a startig poit it is ecessary to collect, clease, ad maipulate relevat data from the operatioal systems ito a Data Warehouse. This task could ed up beig the by far largest resource load durig the implemetatio. We strogly recommed that as part of a BSC implemetatio, that a efficiet tool for Data Warehouse implemetatio ad admiistratio are beig used. Eve a well-desiged Data Warehouse will probably ot cover more tha 80% of the data eeded for the BSC. The missig data must be collected ad maitaied maually. 2.4 Visibility The BSC solutio must be very visible to esure the wated effect: I order to ifluece the employees the BSC must be commuicated as a itegral part of the orgaizatios idetity. To esure the eeded data disciplie ay employee that feeds data to the solutio must be able to see what the data is used for. 5

6 I priciple, a BSC must be available for all employees, hudreds or eve thousads of users. This meas the BSC must support: A cosistet ad easy to use user iterface Distributio methods that are easy to maitai like Iteret/Itraet 2.5 Adjustmet to Idividual Requiremet Obviously differet employees have differet focus areas. It must be possible to choose differet measures o the differet orgaizatioal levels. A top maager might be iterested i measures like Compay recogitio while a employee i the sales departmet might wat to follow Number of New customers. Ay employee should be allowed to compose his persoal BSC, oe that both holds overall orgaizatio measures as well as measures for the departmet, the fuctio or eve for the employee himself. It should also be possible to compose a BSC of measures from across the orgaizatio like New Customers i all divisios. As a illustratio figure 3 shows a BSC for a perso i top maagemet while figure 4 shows the BSC for a employee i the service departmet. Figure 3 6

7 Figure Data security Data i a BSC will ofte iclude cofidetial data ad there may be good reasos to limit access to employees oly to certai data. Potetially this ca cause coflicts i aalysis like bechmarkig across orgaizatioal levels, that demads for a flexible security system, where it is possible to set up idividual security profiles. A flexible security system is eeded so some employees have full access to all data, others have access to certai levels, certai measures or eve certai products. 2.7 Fast implemetatio. Flexibility i a chose Balaced Scorecard applicatio greatly ehaces the chace of success, e.g. A BSC implemetatio eeds to ivolve the whole orgaizatio from the start ad does ot leave time for experimets. Most time is spet defiig the idicators ad fidig the relevat data, which is more importat tha usig resources o desig ad test of the solutio. There is low tolerace for errors i. Loss of cofidece is dagerous ad adoptig a prove solutio is the best isurace agaist such failures. 7

8 2.8 Aalytical facilities. It is importat to the Learig Orgaizatio to have a feed-back system, providig a view of the actual results versus targets. This leads to eeds for a easy way to drill dow i the uderlyig data i order to uderstad the causes behid a result. Ituitive appreciatio of the situatio for each measure i the BSC is provided through a set of speedometers. I order to evaluate the status i depth, a umber of differet aalytical screes are provided: Tred aalysis. Aalyzig the measure over time, showig the tred idicatig whether it is a short or a log-term problem. Bechmarkig aalysis. Comparig differet orgaizatioal uits to each other, like busiess uits, productio uits, customer groups or sales teams. Deviatios aalysis. Idetifyig the largest deviatios i the differet structures. Ad hoc aalysis. Flexible reportig ad aalysis o ay data. These aalyses are all based o the power of the Pilot DSS ad offers uparalled flexibility, icludig a easy to use iterface. 8

9 2.8.1 Tred aalysis The tred aalysis show i figure 5 gives the user the optio to choose ay target ad compare it to the actual result. The target here is Retur Rate ad is see withi the orgaisatioal hierarchy like showig Visio, E-Commerce ad All Products. Drill dow is available withi each level The time period is aother choice ad by showig the movig average it is easy to spot the tred agaist the target. Figure 5 9

10 2.8.2 Bechmarkig A very useful supplemet to comparig results to targets. The user gets a better uderstadig of the data whe the results ca be compared with other departmets, busiess uits, projects etc., aswerig questios like: - how is my sales team performig compared to other teams? Bechmarkig is also very useful i coectio with auditig targets. Sice targets chage over time, this aalysis helps i settig ew targets, ad is a great help if targets are beig set for ew areas or ew levels i the orgaisatio. The example i figure 6 shows bechmarkig of Sickess target ad bechmarked o Sickess excl. logterm ad Both Geder. Ay level i the orgaizatio dimesio ad ay time period ca be selected. Figure 6 10

11 2.8.3 Deviatio Aalysis The purpose of the Deviatio Aalysis is to idetify uderlyig ad hidde problems. Fidig the largest deviatios betwee a result ad a target is a very useful feature ad helps the user to quickly focus o problem areas or very successful areas. Lookig at the target Retur Rate we are lookig at a measure that o the speedometer is i the yellow area ad with a eutral tred. Drillig dow i the orgaizatio Chael, shows deviatios withi each Busiess Area. The color code applies to boths the actual deviatio betwee result ad target, but also ad equaly importat betwee the target ad the calculated tred. Comparig actual results to targets shows great variatio betwee Busiess Areas while all targets are i the red compared the tred. To make it easier to go through the may differet views of data, the user ca drag ad drop his choices i the fuel area. Figure 7 11

12 2.8.4 Ad hoc aalysis. The more aalytical orieted staff will require tools to do Ad-hoc aalysis. They wat to build differet scearios ad aalyze exactly the data they eed i a give situatio. A stadard solutio will ot meet their requiremets. The Visio BSC solutio offers Ad hoc fuctioality is based o the tight itegratio betwee Pilot DSS ad Microsoft Excel esures that the data is exactly that is beig preseted i the stadard solutio. O top of the Excel facilities, the user also has access to a powerful OLAP egie. Ay kid of Drill-dow, roll-up, slice & dice, rakig ad sortig is at had. All this is available withi Excel ad the user will see Excel trasformed to a spreadsheet with full OLAP fuctioality. The example shows a aalysis where markets ad products are evaluated agaist each other ad the use of the graphical Excel fuctios. Figure 8 12

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

Assessment of the Board

Assessment of the Board Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the

More information

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

CHAPTER 3 THE TIME VALUE OF MONEY

CHAPTER 3 THE TIME VALUE OF MONEY CHAPTER 3 THE TIME VALUE OF MONEY OVERVIEW A dollar i the had today is worth more tha a dollar to be received i the future because, if you had it ow, you could ivest that dollar ad ear iterest. Of all

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks

Security Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

leasing Solutions We make your Business our Business

leasing Solutions We make your Business our Business if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca

More information

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature.

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature. Itegrated Productio ad Ivetory Cotrol System MRP ad MRP II Framework of Maufacturig System Ivetory cotrol, productio schedulig, capacity plaig ad fiacial ad busiess decisios i a productio system are iterrelated.

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

How to use what you OWN to reduce what you OWE

How to use what you OWN to reduce what you OWE How to use what you OWN to reduce what you OWE Maulife Oe A Overview Most Caadias maage their fiaces by doig two thigs: 1. Depositig their icome ad other short-term assets ito chequig ad savigs accouts.

More information

Frequently Asked Questions

Frequently Asked Questions Logview Tax Frequetly Asked Questios Logview Tax FAQ Logview Tax FAQ Page 2 What is Logview Tax? Logview Tax is a suite of tax techology software products for Corporate Tax. Logview uderstads the types

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

Analyzing Longitudinal Data from Complex Surveys Using SUDAAN

Analyzing Longitudinal Data from Complex Surveys Using SUDAAN Aalyzig Logitudial Data from Complex Surveys Usig SUDAAN Darryl Creel Statistics ad Epidemiology, RTI Iteratioal, 312 Trotter Farm Drive, Rockville, MD, 20850 Abstract SUDAAN: Software for the Statistical

More information

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY?

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY? Ivestig i Stocks Ivestig i Stocks Busiesses sell shares of stock to ivestors as a way to raise moey to fiace expasio, pay off debt ad provide operatig capital. Ecoomic coditios: Employmet, iflatio, ivetory

More information

The Big Picture: An Introduction to Data Warehousing

The Big Picture: An Introduction to Data Warehousing Chapter 1 The Big Picture: A Itroductio to Data Warehousig Itroductio I 1977, Jimmy Carter was Presidet of the Uited States, Star Wars hit the big scree, ad Apple Computer, Ic. itroduced the world to the

More information

Page 1. Real Options for Engineering Systems. What are we up to? Today s agenda. J1: Real Options for Engineering Systems. Richard de Neufville

Page 1. Real Options for Engineering Systems. What are we up to? Today s agenda. J1: Real Options for Engineering Systems. Richard de Neufville Real Optios for Egieerig Systems J: Real Optios for Egieerig Systems By (MIT) Stefa Scholtes (CU) Course website: http://msl.mit.edu/cmi/ardet_2002 Stefa Scholtes Judge Istitute of Maagemet, CU Slide What

More information

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

Professional Networking

Professional Networking Professioal Networkig 1. Lear from people who ve bee where you are. Oe of your best resources for etworkig is alumi from your school. They ve take the classes you have take, they have bee o the job market

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

Evaluating Model for B2C E- commerce Enterprise Development Based on DEA

Evaluating Model for B2C E- commerce Enterprise Development Based on DEA , pp.180-184 http://dx.doi.org/10.14257/astl.2014.53.39 Evaluatig Model for B2C E- commerce Eterprise Developmet Based o DEA Weli Geg, Jig Ta Computer ad iformatio egieerig Istitute, Harbi Uiversity of

More information

Erik Ottosson & Fredrik Weissenrieder, 1996-03-01 CVA. Cash Value Added - a new method for measuring financial performance.

Erik Ottosson & Fredrik Weissenrieder, 1996-03-01 CVA. Cash Value Added - a new method for measuring financial performance. CVA Cash Value Added - a ew method for measurig fiacial performace Erik Ottosso Strategic Cotroller Sveska Cellulosa Aktiebolaget SCA Box 7827 S-103 97 Stockholm Swede Fredrik Weisserieder Departmet of

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information

E-Plex Enterprise Access Control System

E-Plex Enterprise Access Control System Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet

More information

ANALYTICS. Insights that drive your business

ANALYTICS. Insights that drive your business ANALYTICS Isights that drive your busiess Eterprises are trasformig their busiesses by supplemetig their databases with real ad up-to-date customer data. Aalytics, as a catalyst, refies raw data ad aligs

More information

A guide to School Employees' Well-Being

A guide to School Employees' Well-Being A guide to School Employees' Well-Beig Backgroud The public school systems i the Uited States employ more tha 6.7 millio people. This large workforce is charged with oe of the atio s critical tasks to

More information

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused

More information

A GUIDE TO BUILDING SMART BUSINESS CREDIT

A GUIDE TO BUILDING SMART BUSINESS CREDIT A GUIDE TO BUILDING SMART BUSINESS CREDIT Establishig busiess credit ca be the key to growig your compay DID YOU KNOW? Busiess Credit ca help grow your busiess Soud paymet practices are key to a solid

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS Drug Distributio ad Dispesig Patiet Safety Cliical Program Developmet Commuicatio with Patiets, Prescribers ad Pharmacists Drug Beefit Desig Busiess

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

EVALUATION OF THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM OF THE SERVICE ENTERPRISE

EVALUATION OF THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM OF THE SERVICE ENTERPRISE EVALUATION OF THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM OF THE SERVICE ENTERPRISE Rimatas Zajarskas, Juozas Ruževičius 2 Vilius Uiversity, Lithuaia, rimatas.zajarskas@gmail.com 2 Vilius Uiversity,

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

DAME - Microsoft Excel add-in for solving multicriteria decision problems with scenarios Radomir Perzina 1, Jaroslav Ramik 2

DAME - Microsoft Excel add-in for solving multicriteria decision problems with scenarios Radomir Perzina 1, Jaroslav Ramik 2 Itroductio DAME - Microsoft Excel add-i for solvig multicriteria decisio problems with scearios Radomir Perzia, Jaroslav Ramik 2 Abstract. The mai goal of every ecoomic aget is to make a good decisio,

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

Creating an Agile BI Environment

Creating an Agile BI Environment White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy QUADRO tech FSA Migrator 2.6 File Server Migratios - Made Easy FSA Migrator Cosolidate your archived ad o-archived File Server data - with ease! May orgaisatios struggle with the cotiuous growth of their

More information

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE OUR EXPERTISE To arrage a meetig with a member of for more iformatio about Price Bailey, At Price Bailey, we recogise that charity ad ot-for-profit

More information

The analysis of the Cournot oligopoly model considering the subjective motive in the strategy selection

The analysis of the Cournot oligopoly model considering the subjective motive in the strategy selection The aalysis of the Courot oligopoly model cosiderig the subjective motive i the strategy selectio Shigehito Furuyama Teruhisa Nakai Departmet of Systems Maagemet Egieerig Faculty of Egieerig Kasai Uiversity

More information

e-trader user guide Introduction

e-trader user guide Introduction User guide e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio

More information

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet

More information

Hypergeometric Distributions

Hypergeometric Distributions 7.4 Hypergeometric Distributios Whe choosig the startig lie-up for a game, a coach obviously has to choose a differet player for each positio. Similarly, whe a uio elects delegates for a covetio or you

More information

Demonstrating the ROI of Data Discovery

Demonstrating the ROI of Data Discovery WHITE PAPER: DATA DISCOVERY AND PROFILING Demostratig the ROI of Data Discovery OCTOBER 2009 Malcolm Chisholm Ph.D. idepedet cosultat Table of Cotets Executive Summary SECTION 1 2 The Growig Data Crisis

More information

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card. The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For

More information

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA JANSSEN RESEARCH FOUNDATION SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA AFRICA EXCELLENCE AWARDS: WORKFLOW, MERIT EXECUTIVE SUMMARY The life isurace busiess i South Africa is curretly uder

More information

Trading the randomness - Designing an optimal trading strategy under a drifted random walk price model

Trading the randomness - Designing an optimal trading strategy under a drifted random walk price model Tradig the radomess - Desigig a optimal tradig strategy uder a drifted radom walk price model Yuao Wu Math 20 Project Paper Professor Zachary Hamaker Abstract: I this paper the author iteds to explore

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

Radio Dispatch Systems

Radio Dispatch Systems Radio Dispatch Systems ZETRON DISPATCH SOLUTIONS: AT THE CENTER OF YOUR CRITICAL OPERATIONS Your dispatch system is the ceterpoit through which your key operatios are coordiated ad cotrolled. That s why

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

Lesson 17 Pearson s Correlation Coefficient

Lesson 17 Pearson s Correlation Coefficient Outlie Measures of Relatioships Pearso s Correlatio Coefficiet (r) -types of data -scatter plots -measure of directio -measure of stregth Computatio -covariatio of X ad Y -uique variatio i X ad Y -measurig

More information

Saudi Aramco Suppliers Safety Management System

Saudi Aramco Suppliers Safety Management System Saudi Aramco Suppliers Safety Maagemet System SAFETY is Protectio (if oly we follow the rules) ''To live each day ijury ad violatio free, o ad off the job'' Foreword Foreword Saudi Aramco has developed

More information

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous

More information

Determining the sample size

Determining the sample size Determiig the sample size Oe of the most commo questios ay statisticia gets asked is How large a sample size do I eed? Researchers are ofte surprised to fid out that the aswer depeds o a umber of factors

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

WHAT IS YOUR PRIORITY?

WHAT IS YOUR PRIORITY? MOVE AHEAD The uderlyig priciples of soud ivestmet should ot alter from decade to decade, but the applicatio of these priciples must be adapted to sigificat chages i the fiacial mechaisms ad climate. BENJAMIN

More information

Grow your business with savings and debt management solutions

Grow your business with savings and debt management solutions Grow your busiess with savigs ad debt maagemet solutios A few great reasos to provide bak ad trust products to your cliets You have the expertise to help your cliets get the best rates ad most competitive

More information

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology TruStore: The storage system that grows with you Machie Tools / Power Tools Laser Techology / Electroics Medical Techology Everythig from a sigle source. Cotets Everythig from a sigle source. 2 TruStore

More information

Neolane Reporting. Neolane v6.1

Neolane Reporting. Neolane v6.1 Neolae Reportig Neolae v6.1 This documet, ad the software it describes, are provided subject to a Licese Agreemet ad may ot be used or copied outside of the provisios of the Licese Agreemet. No part of

More information

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated.

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated. Itroducig Your New Wells Fargo Trust ad Ivestmet Statemet. Your Accout Iformatio Simply Stated. We are pleased to itroduce your ew easy-to-read statemet. It provides a overview of your accout ad a complete

More information

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order

More information

13 Management Practices That Waste Time & Money (and what to do instead)

13 Management Practices That Waste Time & Money (and what to do instead) 13 Maagemet Practices That Waste Time & Moey (ad what to do istead) By Dr. Aubrey C. Daiels Just Because Every Orgaizatio Uses Them, Does t Make Them Effective To achieve maagemet excellece, you eed to

More information

Descriptive statistics deals with the description or simple analysis of population or sample data.

Descriptive statistics deals with the description or simple analysis of population or sample data. Descriptive statistics Some basic cocepts A populatio is a fiite or ifiite collectio of idividuals or objects. Ofte it is impossible or impractical to get data o all the members of the populatio ad a small

More information

Performance Measurement In The ecommerce Industry Jamshed Mistry (E-mail: jjmistry@wpi.edu), Worcester Polytechnic Institute

Performance Measurement In The ecommerce Industry Jamshed Mistry (E-mail: jjmistry@wpi.edu), Worcester Polytechnic Institute Performace Measuremet I The ecommerce Idustry Jamshed Mistry (E-mail: mistry@wpi.edu), Worcester Polytechic Istitute Abstract The Balaced Scorecard framework (BSC) developed by Kapla ad Norto (1992) has

More information

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS I the sprig of 2008, Stadig Together agaist Domestic Violece carried out a piece of collaborative work o domestic violece

More information

Supply Chain Innovation Driving Operational Improvements

Supply Chain Innovation Driving Operational Improvements Supply Chai Iovatio Drivig Operatioal Improvemets With global markets showig sigs of growth, compaies are lookig to reduce costs ad improve product availability by upgradig their capabilities for employees,

More information

Forecasting. Forecasting Application. Practical Forecasting. Chapter 7 OVERVIEW KEY CONCEPTS. Chapter 7. Chapter 7

Forecasting. Forecasting Application. Practical Forecasting. Chapter 7 OVERVIEW KEY CONCEPTS. Chapter 7. Chapter 7 Forecastig Chapter 7 Chapter 7 OVERVIEW Forecastig Applicatios Qualitative Aalysis Tred Aalysis ad Projectio Busiess Cycle Expoetial Smoothig Ecoometric Forecastig Judgig Forecast Reliability Choosig the

More information

Public Safety Canada. Internal Audit of Talent Management. Final Audit Report

Public Safety Canada. Internal Audit of Talent Management. Final Audit Report Public Safety Caada Iteral Audit of Talet Maagemet Fial Audit Report November 2011 Audit of Talet Maagemet Table of Cotets 1.0 Executive Summary 3 2.0 Backgroud 10 2.1 Audit Objective 11 2.2 Audit Scope

More information

The Forgotten Middle. research readiness results. Executive Summary

The Forgotten Middle. research readiness results. Executive Summary The Forgotte Middle Esurig that All Studets Are o Target for College ad Career Readiess before High School Executive Summary Today, college readiess also meas career readiess. While ot every high school

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

Managed Oracle Database Service

Managed Oracle Database Service Maaged Oracle Database Service maaged oracle database service As a orgaisatio you eed to esure the highest levels of iformatio availability ad data protectio to support your applicatios. Dimesio Data ca

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business Accpac ERP Cotets 1 Scalable Busiess Maagemet Software 2 Overview of Beefits 3 Choosig the right Sage Accpac ERP Editio for your Busiess 4 Sage Accpac ERP Feature Compariso 5 A Breakdow of Core Modules

More information

Desktop Management. Desktop Management Tools

Desktop Management. Desktop Management Tools Desktop Maagemet 9 Desktop Maagemet Tools Mac OS X icludes three desktop maagemet tools that you might fid helpful to work more efficietly ad productively: u Stacks puts expadable folders i the Dock. Clickig

More information

How to Build More Successful Strategic Supplier Relationships

How to Build More Successful Strategic Supplier Relationships a Decideware white paper How to Build More Successful Strategic Supplier Relatioships Icorporatig Performace & Value metrics i supplier scorecards supplier performace experts scorecards.deploymet.service

More information

FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS

FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS STRATEGIC OUTCOMES PRACTICE TECHNICAL ADVISORY BULLETIN February 2011 FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS www.willis.com Natioal Fire Protectio Associatio (NFPA) #25 a mai

More information

Institute of Actuaries of India Subject CT1 Financial Mathematics

Institute of Actuaries of India Subject CT1 Financial Mathematics Istitute of Actuaries of Idia Subject CT1 Fiacial Mathematics For 2014 Examiatios Subject CT1 Fiacial Mathematics Core Techical Aim The aim of the Fiacial Mathematics subject is to provide a groudig i

More information

Bank Secrecy Act. Job-specific BSA tracks Related case studies Suggested courses

Bank Secrecy Act. Job-specific BSA tracks Related case studies Suggested courses Bak Secrecy Act Whether your bak is big or small, Bak Secrecy Act (BSA) compliace ofte feels overwhelmig due to the complexities ad related processes ad procedures surroudig this ever-chagig legislatio.

More information

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production Product Maager Itegrated maagemet of itellectual property ad workflows from pre-acquisitio to post-productio Iformatio or frustratio? Publishig processes geerate a wealth of iformatio: about works, iteratios,

More information