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1 Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller White Paper

2 AmdSft Systems b4 White Paper Table f Cntents OVERVIEW... 3 AmdSft/b4 Architecture... 4 b4 Dashbard... 6 Management Cnsle... 7 Mnitring... 8 Autmatin (Graphical Rules Engine)... 9 Manipulating the Object Mdel... 9 Autmating Client Applicatins... 9 Graphical Rules Engine Pssible Appraches Rule Develpment and Executin Cycle Rule Administratin Rule Ntatin Example f a simple rule Prvisining Operating System Prvisining Operating System Installatin Applicatin Prvisining Patch Prvisining Cntent Prvisining Pd Prvisining Remte Cntrl Desktp sharing Reprt Designer Engine Maintenance Mdule Netwrk Tplgy b4 Sftware Management Mdules (SMM) Antivirus SMM b4mastercntrller SMM Backup SMM CreMedia Smart Cntent SMM EMC Netwrker SMM Exchange SMM HP SIM SMM Inventry Management SMM MSSQL/ORACLE SMM Nagis SMM Patch Management SMM SAP SMM SchleupenEnergielgistik SMM and SchleupenMarktteilnehmer SMM Securepint SMM Security SMM SNMP SMM System Management SMM Tmcat SMM vsphere SMM BOTTOM LINE Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

3 AmdSft Systems b4 White Paper OVERVIEW Tday the main challenges fr deplyment, peratins and maintenance f Internet services cntinue t fall within the fllwing categries: Increasing cmplexity, Narrwly fcused tls, Need fr scalable autmatin. Therefre, cmplex data centers are lking fr IT autmatin as a way t reduce csts and create greater efficiencies in hetergeneus envirnments. AmdSft/b4 is an innvative and patent-pending technlgy that allws flexible cntrl f Internet data center slutins n matter where the systems are lcated. It creates an autmatin platfrm fr managing the brad base f cmpnents in an Internet data center slutin. The technlgy delivers a rbust and adaptive technlgy t meet the challenges f managing a cmplicated IT infrastructure. By ffering a new level f flexibility in the management f IT services, AmdSft/b4 represents an excellent alternative fr cmpanies that want the benefits f utsurcing but prefer t maintain a measure f cntrl ver their slutin bth in peratins management and in lcatin. And by enabling pwerful Internet peratins management f a slutin hsted virtually anywhere, this innvative technlgy culd separate, nce and fr all, the decisin t utsurce frm the decisin f where the hardware platfrms will be physically lcated. Supprted hardware and sftware: Managed Server Operating Systems - Linux (RedHat, Suse, Ubuntu, Debian, CentOS) - UNIX (Sun Slaris, HP-UX, IBM AIX) - Windws 2000/XP/2003/Vista/2008/7 - Mac OS - VMWARE ESX/vSphere Netwrk Elements - Any SNMP r SYSLOG device - Securepint Firewall (embedded b4 Agent) Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

4 AmdSft Systems b4 White Paper AmdSft/b4 Architecture AmdSft/b4 delivers a rbust and adaptive technlgy t meet the challenges f managing a cmplicated IT infrastructure. The AmdSft/b4 architecture describes a structure fr managing cmpnents f a data center service thrughut the service life cycle. It is deplyed as the b4 pd, which is cmpsed f a cntrller and the custmer pd. Cntrller allws hardware, perating system, applicatins, strage and netwrk infrastructure t be managed as a single unit - custmer pd. The technlgy is cmprised f fur elements: Custmer pd utilizes number f devices t prvide an internet service; Cntrller integrates and manages custmer pd; Management cnsle designed t accmmdate the users tasks within data center; Autmatin tls tls fr scripting and autmatin. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

5 AmdSft Systems b4 White Paper AmdSft/b4 is designed t rapidly integrate with a brad base f devices, applicatins and services. The fllwing figures shw the basics f b4 architecture: Management cnsle Autmatin tls Cntrller Custmer pd Figure 1: Fur b4 Elements framewrk pd pd pd Device grups Device types: - Linux - Windws - Slaris Installed n every device: - Sftware - Mnitrs Service grups Services: - Exchange service - Terminal service - Web server Figure 2: b4 Architecture Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

6 AmdSft Systems b4 White Paper b4 Dashbard b4 Dashbard is the stating pint f the sftware, and it is designed t prvide the users with the verall system status and reprt verview. Figure 3: b4 Dashbard Screen Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

7 AmdSft Systems b4 White Paper Management Cnsle Management cnsle cmes with the sftware, and it is designed t accmmdate the users tasks within data center. Management cnsle still requires that a user view the cnsle and manually respnd t a state change in the mdel. Autmatin is achieved by attaching a client applicatin, which can perfrm these same tasks autmatically. Figure 4: Management Cnsle Screen Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

8 AmdSft Systems b4 White Paper Mnitring AmdSft/b4 lg file prvides mnitring 24/7 in real-time. Therefre, it shuld be pssible t find ut in every mment if sme event lg, server lg, antivirus lg, etc. ccurred and send ut alert ntificatin t respnsible persn. Each bject mdel has its wn state, and as sn as the bject is created in AmdSft/b4, its mnitring starts autmatically. IT administratr s respnsibility is t define actins fr certain event types. Figure 5: Mnitr Cnfiguratin Wizard Screen There are several slutins ffered by AmdSft/b4 fr mnitring activity: Use AmdSft/b4 existing lg file mnitr it has pwerful filtering pssibilities, but it shuld be exactly defined what t mnitr (e.g. define event surce r event s ID). Implement new AmdSft/b4 lg file mnitring this way it is pssible t achieve greater pssibility f filtering and lg file reprting. It enables t implement exactly what needed (detect any kind f errr, warning and send alert ntificatin with detailed lg descriptin. Write custm AmdSft/b4 driver. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

9 AmdSft Systems b4 White Paper Autmatin (Graphical Rules Engine) The current Netwrk Mnitring Tls prvide nly rudimentary supprt fr autmatin f administrative prcesses. Usually these tls are used t detect prblems with services and devices autmatically. When it cmes dwn t an autmatic respnse n certain events, scripts have t be prgrammed t define rules fr the reactins n these events. This apprach leads t sme serius prblems: An administratr is nt necessarily a gd prgrammer (and vice versa). General purpse scripting languages d nt supprt directly methds fr handling netwrk bjects such as agents, mnitrs, The freedm f general purpse scripting languages leads t very different slutins fr the same kind f prblem and als t a lt f freedm in creating errrs. The patterns used by ne administratr cannt easily be recgnized by anther. It is a lt f wrk t prgram rules line by line. Usually there is n dcumentatin fr the created rules. If the creatr f a rule is n hliday, nbdy really likes t r can change the rules. The dependencies between netwrk bjects and rules and between different rules are nt explicit visible. These dependencies can cause sme serius truble. These rules vary typically frm dzens t hundreds f lines f cde. In huge netwrks hundreds f these rules are necessary. Primary design gals f the AmdSft/b4 architecture are t allw fr the autmatin f deplyment, peratins, and maintenance tasks within the data center. The architecture defines an bject mdel, which virtualizes the data center. The architecture realizes the manipulatin f these bjects in the real wrld by perfrming peratins n actual devices. The abstractin hides the cmplexity f individual service implementatins. Manipulating the Object Mdel The bject manager manages the bject mdel and the bject realizatins. The bject manager prvides a Client API, which allws varius clients applicatins t be written that can retrieve data frm the mdel and manipulate the bjects in the mdel. Autmating Client Applicatins Within AmdSft/b4 there are intrinsic and extrinsic client applicatins that perfrm varius levels f autmatin. There are 3 methds f adding autmatin lgic: 1. Cding in a prcedure language 2. Parameterizatin f peratinal lgic 3. Graphical Rules Engine Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

10 AmdSft Systems b4 White Paper Graphical Rules Engine The b4 Cntrller hsts a Graphical Rules Engine, which allws flexible methd fr visualizatin, mdeling and ad-hc implementatin f IT prcesses. The management cnsle has a Rules Editr fr a user t quickly write a rule and enable it t run with the user s privileges. The rule sets execute with a given rles s access cntrl is maintained and the rule has n mre authrity than the rle which created it. A set f rules, which mnitr a service and, upn failure, the cntrller s the peratr and attempts t restart the service. Pssible Appraches Graphical General Purpse Tls There are a variety f graphical develpment tls in the market that culd be used t address this prblem. These tls usually use graphical ntatins such as UML t describe structure and behavir f sftware. Frm the graphical descriptin f rules the cde culd be generated autmatically. This apprach wuld slve a cuple f prblems: The rules need nt t be prgrammed line by line. The graphical descriptin f the rules is als a gd dcumentatin. Anther administratr can mre easily understand the rules. The dependencies between netwrk bjects and rules and between different rules are explicitly visible. But there are still sme prblems left r even increased by this apprach: An administratr still needs t be a gd prgrammer. It takes weeks r even mnth f training and experience t be able t wrk with these graphical develpment tls, just t make sme rules. Graphical general purpse tls als d nt supprt directly methds fr handling netwrk bjects such as agents, mnitrs, The freedm f graphical general-purpse tls leads als t very different slutins fr the same kind f prblem and als t a lt f freedm in creating errrs. The patterns used by ne administratr cannt easily be recgnized by anther. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

11 AmdSft Systems b4 White Paper Graphical Dmain Specific Tls A graphical dmain specific tl is a sftware tl that fcuses n the slutin f a specific task. Therefre this apprach cannt nly slve the same prblems like the graphical general-purpse tls, but can als address the remaining prblems: An administratr des nt need t be a gd prgrammer, because he nly has a cuple f methds t deal with. Since they have a clear fcus n ne prblem it takes nly a cuple f hurs r days f training and experience t be able t wrk with these tls. A graphical dmain specific tl can supprt directly methds fr handling netwrk bjects such as agents and mnitrs because it is designed t supprt them. The restricted and specific set f methds leads t similar slutins fr the same kind f prblem. Hence patterns used by ne administratr can easily be recgnized by anther. The AmdSft/b4 Graphical Rules Engine (b4/gre) is a graphical dmain specific tl, which allws the IT administratr t create and manage rules/prcesses t describe an autmated respnse changes in the IT infrastructure. Figure 6: Graphical Rules Editr Screen Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

12 AmdSft Systems b4 White Paper Rule Develpment and Executin Cycle 1. The administratr describes (graphical mdeling) hw t react if certain events ccur within the b4 cntrlled IT infrastructure. The autmated rule checker detects syntax and semantic errrs during the mdeling prcess. 2. b4 Cntrller mnitrs the bjects and services and changes the bject state accrdingly (e.g. SQL Database state is DOWN). If a mnitred event r cmbinatin f events ccurs, it triggers a specific rule t fix the prblem. 3. The Rules Engine executes and cntrls the activated rules. 4. The rules can be cnfigured t infrm the administratr per r SMS abut the status f the peratin. 5. Incident Management Systems can be autmatically infrmed and incident created (ITIL). Figure 7: Rule AmdSft/b4 autmatin prcess Rule Administratin The Rule Administratin is dne with the Rule Hierarchy View: Creatin f rules: Creatin f grups: Rules can be gruped hierarchically and therefre handled mre easily. Single rules r grups f rules can be activated and deactivated. Rules and grups can be shwn and hidden manually r by using filters. This is very useful in bigger envirnments that require a large amunt f rules. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

13 AmdSft Systems b4 White Paper Figure 7.1: Graphical Rules Editr - Hierarchy Rule Ntatin Fr the descriptin f the rules a simple ntatin is used. Objects (mnitring f events): Actins (executin f actins): Lgical peratrs (creatin f mre cmplex trigger cnditins): Cntrl structures (cntrl f the rule flw): Templates (re-usage f rules r part f rules): Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

14 AmdSft Systems b4 White Paper Example f a simple rule The rule is triggered if Database 1 and Database 2 are bth dwn Database 1 and 2 are restarted If the restart is nt successful, the restart will be executed anther time Lp Arguments: n:2: the restart is tried tw times t:10: the evaluatin f the up cnditins f Database 1 and 2 is evaluated after 10 secnds If the restart succeeded a success mail is sent If the restart (after n-times) finally fails a failure mail is sent Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

15 AmdSft Systems b4 White Paper Prvisining AmdSft/b4 sftware prvides a mechanism fr mnitring, crrelatin status and cntrlling a hetergeneus mix f cmpnents, which participate in delivering an Internet service. This unifies management f prviding a prgrammatic mechanism t create new services. Then the technlgy wuld extend beynd managing a static set f cmpnents but als participate in the active grwth and scaling f the ver system Service Service Create Service Sftware Install Sftware Resurce Resurce Install Operating System Figure 8 shws the base service delivery bjects. The service prvisining prcess is accmplished by installing sftware n a Resurce. The Resurce bject is defined as a server running an perating system. This creates a Sftware Element bject. The Sftware Element bject, in turn, creates a Service bject. Once the Service bject is created, it can be started t make that Service visible n the netwrk. Available Device Figure 8: Service Prvisining Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

16 AmdSft Systems b4 White Paper Operating System Prvisining Prvisining is the prcess by which bjects are created. A Resurce is defined as a device with an Operating System installed. Hence, OS Prvisining is the mean by which an un-prvisined device is transfrmed int a Resurce. Once a Resurce has been created, Sftware Prvisining is the mean by which a Sftware Element is created n a Resurce. A Sftware Element represents an installed sftware package. A Sftware Element may supprt multiple services, just as ne Resurce may supprt multiple sftware elements. Unattended OS Prvisining prvides numerus benefits: The first is the reductin in time taken t install an Operating System. Additinally OS installatin is standardized and cntrlled thrugh a single Management Cnsle. Mrever, prvisining can be dne cncurrently. Resurce Resurce Available Device Unavailable Device Figure 9 shws the transitin f the bjects thrugh Unavailable Device and Available Device states. When a new server is bted, it nly has a MAC address fr each netwrk card and n IP address. This is called the Unavailable Device state. The system is dwnladed with an image, which can be cntrlled by the b4 cntrller. Once the image reprts t the cntrller, the device appears n the management cnsle as an Available Device, which the MAC address displayed as its name. At this pint, an OS prvisining package can be installed n the Available devices. Once the installatin is cmplete and the device rebted, it appears as a new Resurce. Figure 9: Unprvisined States Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

17 AmdSft Systems b4 White Paper Operating System Installatin The management cnsle displays a list f perating systems that can be installed. The user selects an perating system and the pane refreshes with the OS installatin parameters that are required t install that OS prvisining package. Once the installatin parameters are cmplete, the OS installatin begins. This installatin shuld be cmplete withut any further interventin. Figure 10: Management Cnsle Available Devices Screen Unattended OS prvisining prvides numerus benefits. The first is the reductin in time taken t install an perating system t apprximately 10 minutes fr Linux 7.1, less than 30 minutes fr Windws NT, and less than 60 minutes fr Windws Additinally, this prvisining can be dne cncurrently. Applicatin Prvisining The management cnsle displays a list f sftware prvisining packages that can be installed. The user selects a sftware package and the pane refreshes with the sftware installatin parameters that are required t install the selected sftware-prvisining package. Parameters preceded by a star are required parameters. Once the installatin parameters are cmplete, the sftware installatin begins. This installatin shuld be cmplete withut any further interventin. An installed sftware package is a sftware element. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

18 AmdSft Systems b4 White Paper Once the service exists, it is started t begin executin f the sftware element and enable access t the service via the netwrk. Figure 11: Sftware Prvisining Screen Once a sftware element exists, it can create a service. This is accmplished by selecting the sftware element (via the Device pane r the Sftware pane) and pressing the Create Service icn. Figure 12: Create Service Screen Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

19 AmdSft Systems b4 White Paper Patch Prvisining The b4 technlgy accmmdates als patch-prvisining fr enhanced security and imprved perfrmance. The management cnsle displays a list f sftware versins and patches that can be installed. When new perating systems r applicatin patches are released, administratrs can quickly deply server snapshts t all servers remtely. By reducing cmplexity f server deplyment, b4 reduces server dwntime and peratr errrs in setting up r cnfiguring servers. Cntent Prvisining The final step in making a service fully functinal is t install its cntent. Frm the management cnsle, the user selects a target Service n which t install a cntent prvisining package. The management cnsle displays a list f cntent prvisining packages that can be installed. The user selects a package and the pane refreshes with the installatin parameters that are required t install the selected cntent prvisining package. Once the installatin parameters are cmplete, the cntent installatin begins. This installatin shuld be cmplete withut any further interventin. The AmdSft/b4 Cntent Prvisining Architecture is a respnse t service prviders wh need the cnnectivity, reliability, scalability and management required fr large-scale cmmercial cntent hsting. It delivers high perfrmance and availability, and imprves yur respnsiveness t new market pprtunities. Figure 13: Cntent Prvisining Screen Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

20 AmdSft Systems b4 White Paper Pd Prvisining The sectins abve discuss hw different types f prvisining are accmplished but fcus n the prvisining as a singular actin n an bject. The management structure bjects within the b4 mdel allw fr the same peratins t be perfrmed n a cllectin bject, which is interpreted as having the same actin perfrmed n each member bject. These actins are handling in parallel. In additin, these peratins are accessible via the Client API such that a client applicatin can be written t prvide higher levels f functinality. The pd prvisining applicatin is ne such client applicatin, which reads in a file, which defines the rder in which multiple cmpnents f a pd are t be prvisined. In additin, it can create the management hierarchy frm scratch r append the newly create bjects t an existing management hierarchy. The Prvisining System gives the cntrller the ability t add cmpute devices and services t the custmer pd. The cntrller recgnizes a new system when it is cnnected int the netwrk (and rebted) and displays it n the management cnsle. The user interacts with the management cnsle t select the perating system and then the applicatin, which will be installed n the device. Once installed and started, the device and service can be added int the hierarchy. In additin, existing devices, already managed by the cntrller, can have additinal applicatins installed n them. Questins t start with: Why shuld a custmer use AmdSft/b4? What are the benefits? What kind f prcedures is n Exchange Server? What is an average time t maintain Exchange server fr 100, 500 r mre users? Cmmercial view and ecnmic view f AmdSft/b4 Scpe: IT manager manages 1000 emplyees and each ne f them use Exchange server. What is a standard business and prcedures fr IT administratr? Hw much time d they spend n executing the same prcedures? Fr hw much can the AmdSft/b4 reduce the administratin jb? 40%? Mre r less? Cllected inf: Exchange server prvisining unattended install 1 click fr installing Exchange server AmdSft/b4 can be used when reinstalling the Exchange reduced time perid When using AmdSft/b4 in Exchange server installatin, AmdSft/b4 sftware als cntrls all ther Exchange services, incming and utging queues (Server ccupancy, messages waiting list,) Define mail mnitr in AmdSft/b4 it cnnects t accunt and checks if server receives and sends crrectly messages. AmdSft/b4 is nt directly cnnected t Exchange it can als be executed n any ther Mail Server (using POP3 accunt access) If ne f the Exchange servers is nt wrking, AmdSft/b4 autmatically restarts the service. It can als send ntificatin r d any previusly defined actin (e.g. starts a script fr certain situatin). Prblem slving actin can be defined als in case f mnitring prblem (restarting the service, restarting Exchange server) AmdSft/b4 can execute autmatically basic trubleshting prcedures Exchange server depends n several services: - Sme services affect malfunctining f sme Exchange services - And sme services cause a cmplete break dwn f the Exchange AmdSft/b4 mnitrs the functining f thse services: - It restarts them autmatically r executes sme ther predefined actin that autmatically slves the prblem f certain service (up t certain level) AmdSft/b4 can be used fr creating mailbxes, adding servers t infrastructure Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

21 AmdSft Systems b4 White Paper - Thse actins d nt happen every day - Intrusin detectin, new patches, services mnitring - Administratin f exchange bjects - Creatin and administratin f access lists, administratin f Public Flders, Virtual server administratin (several dmains n 1 server) - AmdSft/b4 culd start script that autmatically creates mailbxes, aliases, even define permissins n exchange bjects; user list can als be autmatically prcessed AmdSft/b4 autmates server prvisining thrugh a set f intelligent tls in line with actual IT rganizatin s infrastructure deplyment and cnfiguratin wrkflw. Whether yu need t deply new servers r re-purpse existing servers, b4 ptimizes and secures yur servers peratins flexibly. IT Administratr Tasks: set up Synchrnizatin set up n the bth server and remte sites Imprting files Ini.files Trubleshting Cmmn user errrs Hw t access the newsgrups fr help Custmizing tlbars User settings Adding/mdifying users Deleting recrds Maintaining the database Server agents AmdSft/b4: Increases efficiency Enables rapid server deplyment Discvers and tracks server Re-purpses server Autmates prvisining Increases efficiency With AmdSft/b4 custmer can build, perate and ptimize server infrastructure, while reducing hardware verhead, and increase prductivity. Build standardizatin f server cnfiguratin management and rapid servers deplyment with minimum human interventin r errr. Operate servers utilizatin and re-purpsing based n business demands enabling custmer t perfrm wrklad management and maximize investment f hardware assets. Optimize enabling planning f resurce usage, cnslidatin, migratin t new platfrm r mving t a utility cmputing mdel AmdSft/b4 simplifies IT management f peratins acrss the hetergeneus envirnments, lwers the ttal cst f wnership (TCO), imprves asset management, and increases service levels. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

22 AmdSft Systems b4 White Paper Rapid server deplyment AmdSft/b4 enables custmer t deply servers with different snapshts and in cntext f yur server t netwrk cnnectivity. Server discvery and tracking AmdSft/b4 discvers new servers in the bare metal state and lads snapshts f a cmplete and fully cnfigured server in minutes. Its prvisining capability lcks dwn each server setting in relatin t its surrunding devices, including switches and server lad balancers. Flexible server re-purpsing With AmdSft/b4 custmer can simply mve a server frm ne netwrk segment int anther by lading the apprpriate snapsht and persnalizing its NICs t custmer s designated netwrk segments r VLANs. Autmated prvisining AmdSft/b4 enables custmer t capture snapshts f servers with specific cnfiguratins and stre them in a central lcatin. When new perating systems r applicatin patches are released, administratrs can quickly deply server snapshts t all servers remtely. By reducing cmplexity f server deplyment, AmdSft/b4 reduces server dwntime and peratr errrs in setting up r cnfiguring servers. Remte Cntrl AmdSft/b4 sftware ffers Remte Cntrl feature prviding yu with easy, fast and secure Remte Desktp Management t all yur managed cmputers. It is fast and secures remte access and hst remte cntrl slutin fr anyne having access t AmdSft/b4 Cnsle. Fr prviding this functinality AmdSft/b4 sftware is using third-party tls: RealVNC VNC (VNC Server Free Editin n Windws, VNC GNU GPL n Linux) Micrsft RDP (Remte Desktp Prtcl) Remte Cntrl sftware n agent side starts in Reverse mde requiring n pen prts n Agent side which prvides yu with Remte Cntrl feature even behind Firewalls and NAT. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

23 AmdSft Systems b4 White Paper Desktp sharing AmdSft/b4 sftware is integrated with pcvisit EasySupprt t ffer Desktp Sharing t all managed cmputers and prfessinal technical supprt via the Internet. pcvisit Sftware AG ffers this prduct as the slim-line slutin fr technical supprt with the benefits f nline supprt in real time, fast diagnsis, independency f lcatin, and bvius financial benefits. pcvisit EasySupprt includes the fllwing features: Shwing, seeing and remte cntrlling functins Highly secure encrypted transfer f clipbard cntents, files and flder Invitatin functin via sessin link Remte Cmfrt Functins: Remte UAC Remte Restart Remte User Accunt Change Uninterrupted supprt thrugh recnnectin mechanisms Using Desktp Sharing feature thrugh pcvisit EasySupprt is easy and intuitive and it is integrated within AmdSft/b4 Dashbard and Cnsle. FEATURES BENEFITS Centralized Management Web-based Cnsle Remte Server Access Enables prvisining and management f servers with a standard, easy-t-use Web-based brwser interface. Prvides secure remte access t server assets acrss the netwrk Discvery Server Enables integrated aut-discvery f server assets in the bare-metal state as well as deplyed state. Security Encryptin Prvides encryptin f cmmunicatin between b4 server and managed server assets. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

24 AmdSft Systems b4 White Paper Sftware Deplyment OS updates Sftware deplyment Allws yu t deply OS patches and updates. Enables deplyment f sftware such as applicatins, patches, utilities, updates and cntent n an nging basis. Reprting Centralized event lgging Gruping and Filtering Usage reprt Standard reprts Enables centralized errr and event lgging fr trubleshting, SLA cmpliance and imprved custmer supprt. Prvides lgical gruping and filtering f resurces based n attributes fr reprting purpses. Generates reprts fr auditing and billing purpses. Prvides a rich selectin f detailed and summary reprt. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

25 AmdSft Systems b4 White Paper Reprt Designer Engine Reprt Designer is a standalne applicatin that prvides yu with access t the AmdSft/b4 histry data and the pssibility t generate custmized reprts with these data. It prvides a Reprt Data Sets pane t rganize and individualize the data being used in yur reprt and tabbed views fr Design and Preview s that yu can design a reprt interactively. That gives yu the pprtunity and necessary ptins t generate reprts the way yu want them t lk like and whenever yu need them. Furthermre, Reprt Designer includes a cmprehensive list f pre-designed reprts that are ready t be used. This means yu can either create yur wn reprts r edit existing reprts accrding t yur needs and standards. Here a shrt list f Reprt Designer features: Cmplete pwer t access data and generate custm reprts Pssibility t define AmdSft/b4 Object, Rule r User scpe fr custm reprt Easy layut steps with WYSIWYG (What Yu See Is What Yu Get) design envirnment Super layut bjects including labels, barcdes, lines, shapes, graphics, rich text, etc. Flexible srting with grup headers and fters, title and summary bands Exprt t files in yur favrite spreadsheet, pdf, wrd, html, jpg, etc. Include sub-reprts within reprts fr maximum flexibility Custm field expressins and aggregate calculatins (Pivts,...) Figure 14: AmdSft/b4 Reprt Designer Design View Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

26 AmdSft Systems b4 White Paper Reprt Designer cmes alng with a newly develped AmdSft/b4 tl the Schedule Reprt Manager. This tl prvides yu with the pssibility t schedule and autmate the generatin f reprts that have previusly been defined in the Reprt Designer. By using this tl yu can select the exact time and frequency when yu want a specific reprt t be generated (ne time r recurring), in which frmat (pdf, xls, rtf, html,...) and t which address (r multiple addresses) the reprt shuld autmatically be sent t. Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

27 AmdSft Systems b4 White Paper Maintenance Mdule Maintenance Mdule prvides the pssibility t define maintenance windws n bjects in AmdSft/b4 Cnsle, in rder t avid b4 autmatin mechanisms (such as status changing, rules executing, prpagating statuses t b4 reprts, mnitrs sending s and perfrming actins...), in the case yu need t perfrm sme maintenance tasks n the mnitred resurces. By setting Maintenance, bject will g t Maintenance state and stay in that state regardless f any event, such as stpping Agent, netwrk discnnectin, pwer utage During maintenance it is nt pssible t execute methds n bjects such as editing prperties, cpying bjects, adding/remving members etc. A Maintenance perid ptin is available fr any type f bject including Devices, Services and Mnitrs. Clicking n Start/Schedule Maintenance pens Maintenance Wizard which prvides tw mdes fr setting Maintenance: Start Maintenance mde nw Schedule Maintenance mde Figure 15: Maintenance Mde Wizard Start Maintenance mde nw, the selected bject and all its children g t Maintenance state instantly (and a new One time scheduled Maintenance perid with n end time appears in Maintenance View). Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

28 AmdSft Systems b4 White Paper Chsing the ptin Schedule Maintenance mde prvides fur different types f scheduling: Daily, Weekly, Mnthly and One Time scheduling. Setting these ptins is dne in the secnd page f Maintenance Wizard. All Maintenance perids created thrugh Maintenance Wizard can be managed frm Maintenance View. Maintenance View stres the list f all scheduled Maintenance perids. Figure 16: Maintenance Mde View Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

29 AmdSft Systems b4 White Paper Netwrk Tplgy The Netwrk Tplgy is a pre-defined perspective (mdule) that allws users t create netwrk graphs a custm tplgical arrangement f the varius elements f a cmputer netwrk with pssibility t see realtime status infrmatin. Netwrk graphs may include: - AmdSft/b4 Objects AmdSft/b4 bjects in a netwrk tplgy graph are presented with default b4 icns that can be custmized. The real time status f bjects is visible in the graph and it is pssible t invke standard bject methds just like in the Object Manager. In additin, it is pssible t switch t the Object Manager and lcate this bject directly in the Object Hierarchy. - Netwrk tplgy elements The netwrk graph prvides a palette f elements representing varius IT netwrk cmpnents; Firewall, Ruter, Server, Printer, UPS etc. - Cnnectins Cnnectins are elements that are used fr physical r lgical cnnectins amng graph elements. Example f a netwrk tplgy graph displaying a cmplex netwrk infrastructure: Figure 17: Netwrk Tplgy Graph Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

30 AmdSft Systems b4 White Paper b4 Sftware Management Mdules (SMM) Fr many businesses, a prblem with the cre applicatin envirnment (SAP, Mail, Backup/Restre, Databases, ) wuld impact their cre business prcesses, and thus result in a direct lss f revenue and prfit, as well as ptentially impacting the real custmer. It wuld als result, in tday s Internet services envirnment, in degraded custmer and supplier business relatinships. Therefre, selecting the right business-centric IT service management tls fr maintaining the availability and perfrmance f an Applicatin-based business prcess envirnment and ptimizing the ttal cst f wnership and cst f maintenance is a critical decisin. The business prcesses a cmpany relies upn typically invlve applicatins, IT prcesses and data. All f these applicatins, in turn, depend n the general IT infrastructure, the netwrks and servers upn which they run. In rder t mnitr and maintain perfrmance f these integrated, enterprise-critical business prcesses, cmpanies need management tls that address the cmplete envirnment frm end t end, including applicatins and the underlying IT infrastructure. This means management frm the business prcess level dwn t the underlying IT infrastructure and acrss bth intra-cmpany and inter-cmpany business-critical systems. Custmer value prpsitin AmdSft/b4 sftware management mdules (SMM) fr the specific applicatin and/r IT infrastructure envirnment allw yu t: 1. Reduce yur csts fr perating increasingly cmplex applicatin envirnments By managing applicatin specific jbs frm a single peratins cnsle By applying established tls and prcesses t applicatin management (see Graphical Rules Engine) 2. Maximize availability and perfrmance fr ne f the mst critical business applicatins 3. Help ensure that yur IT envirnment perfrms accrding t expectatins (service level management) 4. Link IT and business by understanding the impact f IT prblems n business prcesses 5. Increase the agility f the IT envirnment t adapt t new r changing business requirements By minimizing the risk f business impact stemming frm changes t the IT envirnment Prviding tl supprt fr up-t-date cnfiguratin infrmatin f the envirnment and managing and autmating the change implementatin prcess, thus reducing the time required t implement the change Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

31 AmdSft Systems b4 White Paper Antivirus SMM Antivirus SMM is Sftware Management Mdule (SMM) that extends AmdSft/b4 functinality prviding the pssibility t manage, mnitr and autmate peratins related t varius antivirus sftware (Avira, CA, FSecure, G Data, Kaspersky, McAfee, NOD32, Nrman, Nrtn, Panda, Sphs, Symantec Endpint Prtectin, Symantec Prtectin Suite Enterprise Editin, TrendMicr). Key Features & Benefits: Antivirus Service is used fr detecting which antivirus sftware is installed and checks whether antivirus service is running. It prvides methds fr stpping and restarting the antivirus service. Antivirus Update Service prvides actin fr updating the antivirus sftware n the deplyed machine. G Data Antivirus Service shuld be installed n and used fr cllecting varius security events frm G Data Management Server (security threats, virus attacks, firewall events). Cllected data is available in b4 Histry Database and available in b4 Reprts (e.g. SBS G Data RDE Reprt) Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

32 AmdSft Systems b4 White Paper b4mastercntrller SMM There can be mre then ne b4 Cntrller in yur envirnment and they can be installed and cnfigured t act as Master-Slave servers. Hence, we distinguish b4 Master Cntrller and b4 Slave Cntrller. If envirnment cnsists f single b4 Cntrller, it is b4 Standalne Cntrller. The Master b4 cntrller is like any ther b4 cntrller, except that it allws the peratrs t lgin int it, and be able t access and manage all Slave b4 cntrllers that are cnnected t it. Figure 18: Master Slave Cntrller Envirnment The gal f having Master-Slave b4 envirnment is t have distributed system that can be managed frm ne lcatin: Master Cntrller Cncept includes having Slave Cntrller in each lcal envirnment that is cnnected t Master Cntrller. Key Features & Benefits: View statuses f Object Manager, Rule Engine, and MSSQL f all b4 Slave Cntrllers and manage them using Stp and Restart methds View statuses f all Pds that exist n Slave Cntrller and their aggregate status. In this manner, any status change in any f the Slave Cntrller Pds will prpagate all the way up t the Master Cntrller Cnnect t each Slave Cntrller and wrk with Objects and Rules as yu are lgged n it directly Sftware prvisining packages created n Master Cntrller are autmatically distributed t Slave Cntrllers and available fr installatin License infrmatin n Master Cntrller includes detailed infrmatin abut Licenses frm all Slave Cntrllers Business Prcess Prtectrs Business Service Management Active Errr Identificatin Event Driven Autmatin Errr Handling and Escalatin Intelligent Ntificatin Prcess Reprting IT Management Business and IT Autmatin Web Dashbards Mbile APP Master Slave Cntrller 2015 AmdSft Systems

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