State of Wisconsin DET Agency Managed Virtual Services Service Offering Definition

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1 State f Wiscnsin DET Agency Managed Virtual Services Service Offering Definitin

2 Dcument Revisin Histry Date Versin Creatr Ntes 6/03/ James Sylla Initial draft 9/21/ Amy Dustin Annual review including licensing edits

3 Table f Cntents Intrductin... 4 Service Descriptin... 4 What Is Included... 4 What Is Nt Included... 4 Service Perid... 5 Detailed Service Descriptin... 5 Virtual Machine Remte Management fr AMVS... 5 Rles and Respnsibilities... 6 Hw Services Are Charged... 6 AMVS Service Offering Definitin 3 Last Updated: 9/21/2011

4 Intrductin The Divisin f Enterprise Technlgy s (DET) virtual server envirnment prvides fr the virtualizatin f client perating systems. Virtual perating systems are referred t as Virtual Machines (VMs). The Agency Managed Virtual Services (AMVS) Service Offering Descriptin (SOD) describes the service DET prvides fr the hsting f VMs within the Virtual Infrastructure (VI). The service prvider is the Divisin f Enterprise Technlgy and the service cnsumers are all state agencies wh have subscribed t this service. Service Descriptin The Agency Managed Virtual Services service is designed t prvide subscribers with Virtual Machines hsted at DET Data Centers. These VMs are prvisined by DET at the agency s request. Virtual Machines are assigned resurces by request and are billed by allcated resurces. (See Hw Services Are Charged at the end f this dcument fr details n hw the service is charged back t an agency.) After prvisining, the requesting agency has full cntrl f the VMs and is respnsible fr the management and maintenance f these systems. DET retains management and maintenance f the Virtual Infrastructure. This service is nt meant t accmmdate the agency backup hst, due t the amunt f I/O required fr backup services and the ptential adverse impact n the ther services running n the hst. What Is Included DET-prvisined VM based n agreed upn resurce allcatin VI Client based management interface t manage agency-assigned VMs DET-managed VLAN and Firewall segregatin based n subnet definitins r the ability t have the agency VM resident n an agency c-lcatin netwrk Remte VM Pwer Management DET 24x7x365 supprt fr VI DET-cmpleted resurce allcatin mdificatins thrugh service request prcesses Access t DET managed backup services Windws and SUSE Linux Enterprise Server (SLES) perating system licensing What Is Nt Included Agency s ability t manage resurce assignment t the VM Advanced resurce utilizatin and reprting thrugh the hsted perating system (OS) Guest perating system licenses fr perating systems ther than Windws and SUSE Linux Sftware licensing fr applicatins AMVS Service Offering Definitin 4 Last Updated: 9/21/2011

5 Service Perid The SOD, Rles and Respnsibilities (RnR) and rate will be reviewed annually t determine if any mdificatins are required. Detailed Service Descriptin Agency Managed Virtual Services (AMVS) prvides a means fr agencies t run and maintain hsted servers in a virtual infrastructure (VI) maintained by DET. AMVS is a lwer-cst slutin that takes advantage f imprvements in virtualizatin and the ptential cst savings f a virtual envirnment while allwing fr segregatin f server systems t meet requests and requirements f state agencies. AMVS relieves agencies f the cncern fr management f hardware, warranty, and assciated infrastructure required t supprt the hsted server systems; it becmes the respnsibility f DET in the management f the VI built t supprt the hsted server systems. DET is prviding a VI fr the hsting f perating systems. Benefits f the VI: Ptentially lwer perating system licensing csts Micrsft Windws Server Datacenter and SUSE Linux licenses are included by DET in the cst f the service Ptentially lwer licensing csts fr server applicatins Sftware vendrs that license prducts may license at the hardware level instead f the VM level. Subscribers f this service are respnsible t verify cmpliance with sftware vendr s applicatin virtual licensing mdels. Cst-effective cmputing resulting frm: Cnslidatin f physical hardware and flr space Lwer cling and electrical csts in supprt f Green Cmputing initiatives Reduced Operating System maintenance and prvisining Standardizatin f server perating systems due t islatin frm hardware firmware and hardware drivers VM Templates allw fr the rllut f new servers as a means fr quick and cnsistent deplyment Hardware upgrade/warranty refresh prtectin Physical-t-Virtual (P2V) r Virtual-t-Virtual (V2V) migratins fr transferring the server s perating system int DET s Virtual Infrastructure Distributed Resurce Scheduler (DRS) which dynamically lad balances the VMs n a cluster f VI hsts High Availability (HA) supprt which autmatically restarts a VM during an unexpected utage f a VI hst nt anther VI hst in the cluster Islatin f VMs frm ther VMs running in the VI Virtual Machine Remte Management fr AMVS DET prvides a VI Client management interface which allws fr secure remte cntrl f VMs dedicated t the agency. This interface can be made accessible t AMVS Service Offering Definitin 5 Last Updated: 9/21/2011

6 agency technicians with cnnectivity t DET thrugh the BadgerNet Cnverged Netwrk (BCN) netwrk. Benefits f the VI Client management interface include: Remte graphical user interface t the VMs cnsle sessin Rbust real-time mnitring f the virtual machine Basic real-time and histrical perfrmance reprting Remte pwer management Virtual Media cnnectin t the VM Rles and Respnsibilities Rles and Respnsibilities fr the Agency Managed Virtual Services service can be fund here. Hw Services Are Charged Agency Managed Virtual Services charges have a base VM cst with incremental charges fr each additinal virtual CPU (vcpu) and additinal memry (vram) alng with published disk utilizatin rates. Please see the IT Services Rate Sheet fr rate infrmatin. AMVS Service Offering Definitin 6 Last Updated: 9/21/2011

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