Nimsoft for Server Monitoring A Nimsoft Service Level Management Solution White Paper

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1 Nimsft fr Server Mnitring A Nimsft Service Level Management Slutin White Paper

2 Nimsft Whitepaper Nimsft fr Server Mnitring Table f Cntents Nimsft fr Server Mnitring Slutin Overview... 3 Primary Features...3 Additinal features...3 Nimsft Service-centric Server Mnitring... 4 Nimsft Server Mnitring Differentiatrs... 5 Bradest server platfrm supprt...5 Quick and easy t deply server mnitring... 5 Cmplete prcess and service mnitring...5 Quick mnitring custmizatin... 5 Server respnse time mnitring Quick and easy perfrmance reprting... 6 Server level cmpliance reprting...6 Lwest server resident resurce requirement... 6 Reliable data transprt when server cnditins arise... 7 Server cluster mnitring... 7 Server netwrk interface bandwidth mnitring... 7 Realtime Availability and Perfrmance Alerting... 8 Histrical Perfrmance Reprting... 9 SLA Cmpliance Reprting Nimsft Server Mnitring Unique Value Prpsitin fr Service Prviders...11 Abut Nimsft Nimsft fr Server Mnitring

3 Nimsft Whitepaper Nimsft fr Server Mnitring Nimsft fr Server Mnitring Slutin Overview The Nimsft fr Server Mnitring slutin supprts iseries AS400, Netware, Linux, Windws, and UNIX frm a single, easy-tuse cnsle. The slutin mnitrs cre server resurces (CPU, memry, disk, event lgs, cunters, etc.) and enables centralized management f remte prcesses and services (autmated and manual start/restart/stp). The slutin als ffers packaged mnitring fr a wide variety f server cnfiguratins (i.e. web, , database, etc.). All server status infrmatin is presented in realtime alarm dashbards, perfrmance trend reprts, and/r SLA cmpliance reprts. Servers, and their cnfigured applicatin services, are the critical fundatin n which the business perates. Nimsft mnitrs and reprts n the status f server resurces with, r withut, a business service cntext. Nimsft service-centric server mnitring helps IT gain a business service perspective frm the multitude f server platfrms they have deplyed. Primary Features Mnitrs the fllwing server subsystems and cmpnents CPU, memry, disk Print jbs and queues Event lgs, message queues, and screens Statistics and perfrmance cunters Prcesses, services, jbs and NLMs Directry and file system Netwrk interfaces Centrally mnitrs hetergeneus server envirnments. Platfrm supprt includes: AS400 Linux Netware UNIX (Slaris, AIX, HPUX, Tru64) Windws (Win98 and upwards) Packaged mnitring fr a wide variety f server cnfiguratins, sample listing includes: Web servers Directry servers servers 3 Nimsft fr Server Mnitring

4 Nimsft Whitepaper Database servers Applicatins servers Terminal servers Extremely quick and easy t implement Lightweight and mdular install just what is needed Custmizable realtime alarm dashbards Lng and shrt term histrical perfrmance reprting SLA-based mnitring and cmpliance reprting Additinal features Highly scalable t supprt hundreds t thusands f servers Alert escalatin and flexible ntificatin ptins (i.e. , sms, cell, pager, etc.) TCP/IP based server mnitring prvides reliable data transprt Mnitrs hundreds f server health metrics frm a single lk-and-feel interface Centralized management f applicatin prcesses and services, i.e. start/restart/stp Nimsft Service-centric Server Mnitring Each server cnfiguratin is unique and is dictated by the rle the server must play in the business envirnment. Nimsft server mnitring slutins can easily adapt its availability and service quality measures fr a myriad f server cnfiguratins. Figure belw: In additin t Nimsft ability t mnitr cre server cmpnents acrss a brad platfrm range, Nimsft als prvides ut-f-the-bx mnitring fr a wide variety f server cnfiguratins: 4 Nimsft fr Server Mnitring

5 Nimsft Whitepaper Nimsft can mnitr server resurces in the cntext f the applicatins cnsuming its resurces. It can be quickly cnfigured t target mnitring fr applicatins and services sitting n tp f base perating systems. Figure belw: Nimsft Service-Centric mnitring. Nimsft fcuses health mnitring n cre server resurces and the unique business services which utilize thse resurces. T ensure high availability and perfrmance f cnfigured applicatins and services, Nimsft can be quickly cnfigured t perfrm the fllwing service-centric mnitring: Mnitr lg files fr applicatin and service specific errr messages Mnitr applicatin prcesses and services that are running r nt running n each server Mnitr the amunt f CPU and Memry resurce each applicatin prcess is cnsuming Mnitr disk vlumes/shares that hld applicatin directries and files Mnitr bjects and perfrmance cunters that are assciated with deplyed applicatin services Mnitr applicatin service prt/sckets fr cnnectivity and prper state (running, nt running) Mnitr the server s netwrk interface and calculate bandwidth utilizatin per applicatin Nimsft Server Mnitring Differentiatrs Bradest server platfrm supprt Nimsft is unique in the brad server platfrm cverage it prvides. Businesses running any cmbinatin f Linux, Windws, Netware, UNIX, and AS400 servers can lk t Nimsft fr a single lk and feel mnitring tl. 5 Nimsft fr Server Mnitring

6 Nimsft Whitepaper Quick and easy t deply server mnitring Rapid server mnitring deplyment is a cmmn request fr businesses in pursuit f server mnitring slutins. Rapid deplyment fr Nimsft means minutes, hurs and days; nt excessive weeks r mnths. Rapid deplyment enables immediate mnitring fr newly deplyed servers and servers currently in business prductin. Cmplete prcess and service mnitring On a per prcess basis, Nimsft mnitrs if CPU, memry, r number f threads rises abve, r falls belw defined threshld values. Additinally, Nimsft mnitrs t ensure expected users run prcesses and the prper number f prcess instances is running. Nimsft will als mnitr if a prcess r service is running r nt running; and if nt, it can autmatically (r manually) frce it int a desired state. Quick mnitring custmizatin Imprtant t any mnitring slutin is its ability t be quickly tailred t fcus mnitring fr business unique server cnfiguratins. Nimsft easily adapts its mnitring t deliver n this requirement. Server respnse time mnitring Nimsft prvides server respnse time mnitring frm an end-user-t-server perspective and frm a server-t-server perspective. Nimsft detects degrading server respnse befre end-users and business prductivity is impacted. Examples f Nimsft server respnse time mnitring include: DNS Server dmain name lkup respnse time LDAP Server query respnse time Server send and rundtrip respnse time Web Server URL page lad time Netwrk Server server and service prt cnnectivity and respnse time Applicatin Server applicatin transactin respnse time Database Server database recrd read/write respnse time Terminal Server sessin lgn/lgff respnse time 6 Nimsft fr Server Mnitring

7 Nimsft Whitepaper Quick and easy perfrmance reprting A highly cmpelling feature f the Nimsft server mnitring slutin is its ability t have a brad array f perfrmance trend reprts generated in a matter f minutes. Other market slutins require extensive cnfiguratin effrts r cmplex integratins int high-cst third party reprting applicatins. With Nimsft, perfrmance reprting is an inherent cmpnent f the Nimsft mnitring slutin, making perfrmance reprt generatin a simple pint and click prcess. Server level cmpliance reprting Taking perfrmance reprting t the next level, Nimsft allws fr mapping its server perfrmance and realtime alarm data int SLA definitins. The perfrmance f individual server technlgies are calculated against service level cmmitments and the results f thse calculatins are presented in intuitive SLA cmpliance reprts. Lwest server resident resurce requirement Many server mnitring tls n the market have a substantial disk space requirement (>150MB) fr each server that will be mnitred. While disk space is rarely a highly guarded resurce, CPU is. Heavy disk ftprints typically translate int heavy CPU and memry resurce requirements. This is in rder t prcess the high vlume f lcal binaries and cnfiguratin files that make up ther vendr server mnitring slutins. Nimsft weighs in extremely light, requiring less than 15MB disk space per managed server, and less than 1% CPU utilizatin. Reliable data transprt when server cnditins arise A server mnitring investment is made t prvide businesses with reliable and higher levels f server status visibility. If server status data des nt arrive and present itself in a timely fashin, a server mnitring slutin will quickly lse its value. Nimsft is architected t ensure reliability f alarm and perfrmance data transprt frm remtely mnitred servers t the central Nimsft data cnslidatin and prcessing server. Server cluster mnitring Nimsft cluster mnitring generates alarms if a Resurce Grup r Cluster Nde changes state. The Nimsft cluster prbe enables fail-ver supprt fr standard Nimsft prbes that are installed n cluster ndes. When Nimsft mnitring is assciated with a Resurce Grup, the mnitring cnfiguratin will fllw that grup t the cluster nde where the grup is currently running. Nimsft current cluster mnitring supprt is fr Veritas (Slaris and Windws) and Micrsft clusters. 7 Nimsft fr Server Mnitring

8 Nimsft Whitepaper Server netwrk interface bandwidth mnitring Nimsft mnitrs netwrk traffic in and ut f server NICs (Netwrk Interface Cards) and determines bandwidth utilizatin by netwrk prtcl (TCP/IP, UDP, ICMP, etc) and by service prt (i.e. HTTP, FTP, SMTP, etc.). Mnitring bandwidth capacity will allw fr pinpinting heavy applicatin cnsumers and ensure netwrk data flw in and ut f the server remains ptimal. Realtime Availability and Perfrmance Alerting Nimsft slutins prvide histrical perfrmance reprting this functinality will prvide the necessary visibility t fresee and Nimsft easily plts server statistics in realtime alarm dashbards. In the example belw Nimsft is graphing CPU utilizatin fr fur servers against a defined threshld f 75% (red line in graph). When threshlds are crssed, alerts can be generated and displayed in Nimsft active alert lists and graphic map elements, r frwarded t a wide variety f ntificatin ptins (i.e. pager, cell, ). 8 Nimsft fr Server Mnitring

9 Nimsft Whitepaper Histrical Perfrmance Reprting In additin t viewing server availability and perfrmance in realtime (as depicted n previus page), Nimsft allws fr lng term archival and reprting f server perfrmance data. This level f visibility is key fr practive capacity planning, lad balancing, and preemptive prblem reslutin fr degrading server cnditins. Depicted belw is a Nimsft histrical perfrmance reprt. Hundreds f server data pints can be archived. The reprt belw is shwing CPU, Disk, and Memry fr three servers. Nimsft perfrmance reprts can be viewed in a web brwser and/r a Windws client. 9 Nimsft fr Server Mnitring

10 Nimsft Whitepaper SLA Cmpliance Reprting Using Nimsft Service Level Manager, it is pssible t define SLAs specific t server/service cnfiguratins ( service-centric server mnitring). The tp screen image shws server cmpnents defined and mnitred in the cntext f a Web Service. Immediately upn cmpletin f the SLA definitin (using the Nimsft SLA template depicted belw), a HTML reprt is generated. The lwer screen image is the resultant webbased SLA/SLO cmpliance reprt. 10 Nimsft fr Server Mnitring

11 Nimsft Whitepaper Nimsft Server Mnitring Unique Value Prpsitin fr Service Prviders Server Mnitring fr Managed Service Prviders, ASPs, Hsting Prviders Nimsft makes it pssible fr Service Prviders t ffer a high functinality, cst effective server mnitring slutin that is priced t fit custmer s budgetary requirements and des nt cmprmise mnitring functinality. The Nimsft brad platfrm supprt cmbined with brad applicatin/service supprt allws MSPs, ASPs, etc. t prmte mnitring fr a brader range f server/service platfrms. The result is a brader prspective custmer base. Nimsft is als an ideal slutin fr c-l and server hsting prviders: Nimsft enables centralized mnitring fr servers situated at clcatin and custmer sites Effectively manage custmer server/services in the cntext f negtiated SLAs Cmmit t server/service quality with the cnfidence yu can achieve service quality gals Apprach prspective custmers with SLA reprt examples shwing 360 degree mnitring f their servers and its cnfigured services Shw perfrmance reprts t demnstrate t yur custmers that yu have a watchful eye n develping cnditins Shw web-dashbard examples that are custmer cnsumable (such as the ne depicted belw). Dashbards allw yur custmers t mnitr yur attentin t their business servers. Nimsft realtime alarm and perfrmance dashbard depicting Custmer A server status. 11 Nimsft fr Server Mnitring

12 Nimsft Whitepaper Abut Nimsft Nimsft is a glbal leader in IT Management-as-a-Service. The cmpany s lightweight ITMaaS slutins make it easy fr enterprises and service prviders t implement cmprehensive, adaptable mnitring and service desk capabilities essential fr managing tday s dynamic cmputing envirnments. Learn mre at Nrth America Headquarters U.S. tll free: SLA MGMT ( ) Web: United Kingdm +44 (0) Nrway & Nrthern Eurpe Germany +49 (0) Australia +61 (0) Brazil Mexic City +52 (55) Singapre New Delhi +(91 11) Mumbai +(91 22) Cpyright 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y Nimsft is a trademark r registered trademark f Nimsft LLC. All ther trademarks, trade names, service marks, and lgs referenced herein belng t their respective cmpanies. nimsft-server-mnitring

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