System Business Continuity Classification
|
|
- Leslie Webb
- 8 years ago
- Views:
Transcription
1 Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required Required Required Required suggested t cmplete Required Required Required suggested t cmplete cmplete Business Cntinuity Methds System Availability High Availability High Availability High Availability Recverable Reliable Maximum Dwntime <2 hurs <4 hurs <24 hurs <72 hurs >72 hurs Data Recvery Strategy Cntinuus backup Cntinuus backup Testing Cntinuus backup Incremental r differential between full backups Incremental r differential between full backups Dcumentatin Review Semiannual Semiannual Annual Biennial Biennial Walkthrugh Semiannual Annual Annual Biennial Biennial Simulatin Annual Annual Biennial Biennial Nt Required Parallel Cmpnent Interruptin cmplete biennially cmplete biennially cmplete biennially cmplete biennially cmplete biennially System Business Cntinuity Classificatin (Jan-12) 1
2 Criticality Levels Criticality levels are determined by the service wner and are used t classify the criticalness f an IT system* t a business prcess. The level selected defines the necessary business cntinuity prcedures, methds, and testing requirements. Cre Infrastructure: IT systems that must be functining and are cnsidered cre cmpnents, which will need t be peratinal befre ther dependent systems can perfrm as they are intended. Examples f cre systems include, but are nt limited t; electricity, the data netwrk, netwrk services such as DNS and DHCP, and varius authenticatin systems such as Active Directry. Immediate recvery is required t prevent substantial interruptin f University peratins. Systems shuld have a maximum dwntime f 2 hurs r less. Critical: IT systems which are essential t supprt University business peratins. Lss r failure f these systems will have an extreme impact n business peratins. Systems shuld have a maximum dwntime f 4 hurs r less. High: IT systems which are crucial t supprt primary University business peratins. Lss r failure f these systems will have a significant impact n business peratins. Systems shuld have a maximum dwntime f 24 hurs r less. Medium: IT systems which are imprtant t University business peratins. Lss r failure f these systems will have a mdest impact n business peratins. Systems shuld have a maximum dwntime f 72 hurs r less. Lw: IT systems which imprve the effectiveness r efficiency f University peratins. An extensive lss r failure f these systems will have a negligible impact n business peratins. *An IT system is a hardware r virtual cmputing envirnment that is installed r cnfigured t prvide, share, stre, r prcess infrmatin fr multiple users r, that cmmunicates with ther systems t transmit data r prcess transactins. Business Cntinuity Prcedures Different services are ffered t prperly dcument and utline business cntinuity prcedures. Each f these items define different prcedures and requirements necessary t prperly evaluate and restre an IT system. System Business Cntinuity Classificatin (Jan-12) 2
3 Business Impact Analysis (BIA) The purpse f the BIA is t identify and priritize system cmpnents by crrelating them t the missin/business prcess(es) the system supprts, and using this infrmatin t characterize the impact n the prcess(es) if the system was unavailable. System Recvery Prcedures (SRP) System recvery prcedures (SRP) prvide general prcedures fr the recvery f a system frm backup media r ther surces. Business Cntinuity Methds Business Cntinuity Methds define the system availability and data recvery strategies. System Availability: Cntinuus Availability: A system that is created with a gal f n scheduled r unscheduled dwntime. Cntinuus availability systems can nly be reliant upn ther systems that are unremitting. Alternate facilities, nt physically lcated within the same building, will be used t ensure that n lcal disruptins interfere with the system s cntinuus availability. Real time synchrnizatin between the sites is used t rute data t bth the primary site and the alternate facility(ies). Cntinuusly available systems cnsist f hardware and sftware designed t prtect against cmpnent and system-level failures at any pint in time, with an understanding that the system will always be active. High Availability: A system that can quickly recver frm a failure by way f autmatin built int the system. There may be a small amunt f dwntime while ne system switches ver t anther, but prcessing will cntinue. There shuld be a gal f n unscheduled utages r dwntimes. High availability systems can nly be reliant n unremitting systems r ther systems that have n lwer availability than high. Alternate facilities, nt physically lcated within the same building, will be used t ensure that n lcal disruptins interfere with the system s high availability. Near real time synchrnizatin between the tw sites is used t mirrr the data envirnment f the riginal site. The alternate site will have hardware and system resurce cmpnents; netwrking equipment with an active cnnectin; and the resurces needed t recver the business prcesses impacted by the system disruptin. Recverable: Redundant infrastructure cmpnents, such as web and file servers, which have data replicatin. The facility will have backups n hand, but they may nt be current r culd be incmplete. A full backup shuld be dne System Business Cntinuity Classificatin (Jan-12) 3
4 first with either an incremental r differential backup cmpleted n a set schedule. The system will recver by manual interventin which will cause sme dwntime as tlerable. An alternate facility (pssibly smaller in scale) with the equipment and resurces t recver the business functins affected by the ccurrence f a disaster may be used. Reliable: Nn-redundant cmpnents that have n prtectin r ht-swappable hardware. IT staff will restre them eventually after majr failure, but the business des nt depend n them. System will have backups, but they may nt be current r culd be incmplete. An alternate facility wuld nt be needed in this instance. Data Recvery Strategies: Cntinuus backup: Backup f cmputer data by autmatically saving a cpy f every change made t that data in real time r near real time. It allws fr the data t be restred at any pint in time. The data will be lcated in different physical lcatins t ensure data availability in the event f a disruptin. Full backup: A backup in which all f a defined set f data bjects are cpied, regardless f whether they have been mdified since the last backup. Incremental backup: An incremental backup stres all files that have changed since the last full, differential r incremental backup. Differential backup: A backup in which data bjects mdified since the last full backup r incremental backup are cpied. Testing and Exercises The purpse f testing is t cnfirm the business cntinuity slutin satisfies the rganizatin's recvery requirements. Plans may fail t meet expectatins due t insufficient r inaccurate recvery requirements, slutin design flaws, r slutin implementatin errrs. Dcumentatin Review: Staff will individually review the plan fr accuracy and cmpleteness and ensure supprting dcumentatin fr critical systems is up t date. Business cntinuity dcumentatin shuld be reviewed in cnjunctin with system changes and updated if necessary. System Business Cntinuity Classificatin (Jan-12) 4
5 Walkthrugh: Staff walkthrugh the recvery plan as a grup, discussing each step alng the way. Simulatin: Staff members perfrm a walkthrugh in the cntext f a simulated disaster that includes peridic annuncements f events as they ccur. Staff d nt actually perfrm any recvery steps. Parallel: Staff members perfrm actual recvery steps t mve business prcesses t alternate lcatins. Staff build r activate recvery servers while primary servers are als still wrking. Primary everyday business prcesses shuld cntinue uninterrupted. Cmpnent: Individual cmpnents (such as a webserver r database) are rendered ffline t test failver and backup slutins. Interruptin (cmplete rehearsal): The business stps perfrming critical business prcesses, as thugh an actual disaster has ccurred. Staff members carry ut business peratins accrding t the interim plan. Minr issues identified in the initial testing phase may be dcumented and retested during the next test cycle. Significant cmplicatins, such as a lack f apprpriate technlgies needed t meet the maximum tlerable dwntime r system recvery effrts, shuld be addressed and remediated immediately. References: NIST Cntingency Planning Guide fr IT Systems The BS series will include tw standards, as fllws: - BS :2006 Cde f Practice fr BCM - BS :2006 A Specificatin fr BCM. NFOA 1600: Standard n Disaster/Emergency Management and Business Cntinuity Prgrams ISO/IEC FDIS 27031: Infrmatin technlgy -- Security techniques -- Guidelines fr infrmatin and cmmunicatin technlgy readiness fr business cntinuity Revisin date: 6/5/2015 System Business Cntinuity Classificatin (Jan-12) 5
System Business Continuity Classification
System Business Cntinuity Classificatin Business Cntinuity Prcedures Infrmatin System Cntingency Plan (ISCP) Business Impact Analysis (BIA) System Recvery Prcedures (SRP) Cre Infrastructure Criticality
More informationUnderstand Business Continuity
Understand Business Cntinuity Lessn Overview In this lessn, yu will learn abut: Business cntinuity Data redundancy Data availability Disaster recvery Anticipatry Set What methds can be emplyed by a system
More informationPOLICY 1390 Information Technology Continuity of Business Planning Issued: June 4, 2009 Revised: June 12, 2014
State f Michigan POLICY 1390 Infrmatin Technlgy Cntinuity f Business Planning Issued: June 4, 2009 Revised: June 12, 2014 SUBJECT: APPLICATION: PURPOSE: CONTACT AGENCY: Plicy fr Infrmatin Technlgy (IT)
More informationInformation Services Hosting Arrangements
Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based
More informationService Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S
Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...
More informationMonthly All IFS files, all Libraries, security and configuration data
Server Backup Plicy Intrductin Data is ne f Banks DIH Limited s mst imprtant assets. In rder t prtect this asset frm lss r destructin, it is imperative that it be safely and securely captured, cpied, and
More informationVersion: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013
Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch
More informationChapter 7 Business Continuity and Risk Management
Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity
More informationSession 9 : Information Security and Risk
INFORMATION STRATEGY Sessin 9 : Infrmatin Security and Risk Tharaka Tennekn B.Sc (Hns) Cmputing, MBA (PIM - USJ) POST GRADUATE DIPLOMA IN BUSINESS AND FINANCE 2014 Infrmatin Management Framewrk 2 Infrmatin
More informationSymantec User Authentication Service Level Agreement
Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed
More informationGUIDANCE FOR BUSINESS ASSOCIATES
GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.
More informationDISASTER RECOVERY PLAN TEMPLATE
www.disasterrecveryplantemplate.rg The bjective f a disaster recvery plan is t ensure that yu can respnd t a disaster r ther emergency that affects infrmatin systems and minimize the effect n the peratin
More informationSaaS Listing CA Cloud Service Management
SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters
More informationHow To Install An Orin Failver Engine On A Network With A Network Card (Orin) On A 2Gigbook (Orion) On An Ipad (Orina) Orin (Ornet) Ornet (Orn
SlarWinds Technical Reference Preparing an Orin Failver Engine Installatin Intrductin t the Orin Failver Engine... 1 General... 1 Netwrk Architecture Optins and... 3 Server Architecture Optins and... 4
More informationSBClient and Microsoft Windows Terminal Server (Including Citrix Server)
SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance
More informationBackupAssist SQL Add-on
WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system
More informationInternet Service Definition. SD012v1.1
Internet Service Definitin SD012v1.1 Internet Service Definitin Service Overview InTechnlgy Internet Service is a permanent Internet cnnectivity slutin. The service cnnects custmers t the InTechnlgy natinal
More informationA96 CALA Policy on the use of Computers in Accredited Laboratories Revision 1.5 August 4, 2015
A96 CALA Plicy n the use f Cmputers in Accredited Labratries Revisin 1.5 August 4, 2015 A96 CALA Plicy n the use f Cmputers in Accredited Labratries TABLE OF CONTENTS TABLE OF CONTENTS... 1 CALA POLICY
More informationSystems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
More informationJune 29, 2009 Incident Review Dallas Fort Worth Data Center Review Dated: July 8, 2009
The purpse f this dcument is t capture the events and subsequent respnse t the incident that tk place in the DFW datacenter n 29 June, 2009. I. Executive Summary On 29 June, an area f the Rackspace DFW
More informationState of Wisconsin. File Server Service Service Offering Definition
State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm
More informationService Level Agreement Distributed Hosting and Distributed Database Hosting
Office f Infrmatin Technlgy Services Service Level Agreement Distributed Hsting and Distributed Database Hsting Nvember 12, 2013 Service Descriptin Distributed Hsting and Distributed Database Hsting Service
More informationImplementing SQL Manage Quick Guide
Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL
More informationMicrosoft Certified Database Administrator (MCDBA)
Micrsft Certified Database Administratr (MCDBA) 460 hurs Curse Overview/Descriptin The MCDBA prgram and credential is designed fr individuals wh want t demnstrate that they have the necessary skills t
More information2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY
2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY OFFICE OF INFORMATION TECHNOLOGY AUGUST 2008 Executive Summary The mst recent CSU Stanislaus infrmatin technlgy (IT) plan was issued in 2003.
More informationTechnical White Paper
The Data Integrity Imperative If it isn t accurate, it isn t available. Technical White Paper Visin Slutins, Inc. Intrductin The fundamental requirement f high availability sftware is t ensure that critical
More informationBackups and Backup Strategies
IT Security Office Versin 2.3 02/19/10 Backups and Backup Strategies IT managers need t plan fr backups in terms f time and space required. Hwever, mst mdern backup sftware can cmpress the backup files
More informationImproved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1
Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues
More information1)What hardware is available for installing/configuring MOSS 2010?
1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin
More informationCOPIES-F.Y.I., INC. Policies and Procedures Data Security Policy
COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus
More informationMobilizing Healthcare Staff with Cloud Services
Mbilizing Healthcare Staff with Clud Services Published May 2012 Mbile Technlgies are changing hw healthcare staff delivers care. With new pwerful integrated slutins available fr the healthcare staff,
More informationSPECIFICATION. Hospital Report Manager Connectivity Requirements. Electronic Medical Records DRAFT. OntarioMD Inc. Date: September 30, 2010
OntariMD Inc. Electrnic Medical Recrds SPECIFICATION Hspital Reprt Manager Cnnectivity Requirements DRAFT Date: September 30, 2010 Versin: 1.0 2007-2010 OntariMD Inc. All rights reserved HRM EMR Cnnectivity
More informationService Continuity Plan for Desktop Services
Service Cntinuity Plan fr Desktp Services Service Cntinuity Plan fr Desktp Services Versin 3.0 10/13/2015 The fficial versin f this dcument is in the CS Dcument Database (DcDB). Fermi Natinal Acceleratr
More informationIT CHANGE MANAGEMENT POLICY
IT CHANGE MANAGEMENT POLICY Effective Date May 19, 2016 Crss-Reference 1. IT Operatins and Maintenance Plicy 2. IT Security Incident Management Plicy Respnsibility Apprver Review Schedule 1. Plicy Statement
More informationThe AppSec How-To: Choosing a SAST Tool
The AppSec Hw-T: Chsing a SAST Tl Surce Cde Analysis Made Easy GIVEN THE WIDE RANGE OF SOURCE CODE ANALYSIS TOOLS, SECURITY PROFESSIONALS, AUDITORS AND DEVELOPERS ALIKE ARE FACED WITH THE QUESTION: Hw
More informationAdministration of SQL Server
Administratin f SQL Server High Availability RNDr. David Hksza, Ph.D. http://siret.cz/hksza Outline High availability in SQL Server 2008 failver clustering lg shipping mirrring High availability in SQL
More informationProject Startup Report Presented to the IT Committee June 26, 2012
Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee
More informationState of Wisconsin DET Dedicated Virtual Host Services Offering Definition
State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd
More informationTrustED Briefing Series:
TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers
More informationCloud Services Frequently Asked Questions FAQ
Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like
More informationFOCUS Service Management Software Version 8.5 for CounterPoint Installation Instructions
FOCUS Service Management Sftware Versin 8.5 fr CunterPint Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin instructins will
More informationIn addition to assisting with the disaster planning process, it is hoped this document will also::
First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business
More informationAML Internet Manor Court, Manor Farm House, London Road, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email:
AML Internet Manr Curt, Manr Farm Huse, Lndn Rad, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email: Backup@AmlInternet.c.uk Cntents Page Situatin Analysis 3 AML Internet - The Slutin
More informationADMINISTRATION AND FINANCE POLICIES AND PROCEDURES TABLE OF CONTENTS
CONTROL Revisin Date: 1/21/03 TABLE OF CONTENTS 10.01 OVERVIEW OF ACCOUNTING FOR INVESTMENT IN PLANT... 2 10.01.1 CURRENT POLICY... 2 10.02 INVENTORY MAINTENANCE AND CONTROL... 3 10.02.1 PROCEDURES FOR
More informationAs the new environment is built, several other improvements will be made.
Blackbard 9.1 Upgrade Dcument Versin 1.2 Prepared by Bb Upgrade Prject Team Last Edited May 6, 2011 Prject Charter Blackbard 9.1 Upgrade Summary The Blackbard 9.1 Upgrade prject is a partnership between
More informationBME Smart-Colo. Smart-Colo is a solution optimized for colocating trading applications, built and managed by BME.
BME Smart-Cl 1. Intrductin The aim f this dcument is t describe the BME Smart-Cl service fr accessing BME Cash, BME Derivative markets and market data feeds. Smart-Cl service prvides at the BME Data Center
More informationIT Help Desk Service Level Expectations Revised: 01/09/2012
IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+
More informationAccess to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest:
PrQuest Accessing PrQuest Access t the Ashwrth Cllege Online Library service is free and prvided upn enrllment. T access PrQuest: 1. G t http://www.ashwrthcllege.edu/student/resurces/enterlibrary.html
More informationPersonal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationAMERITAS INFORMATION TECHNOLOGY DISASTER RECOVERY AND DATA CENTER STRATEGY
AMERITAS INFORMATION TECHNOLOGY DISASTER RECOVERY AND DATA CENTER STRATEGY O VERVIEW There are currently 3 primary Data Center lcatins (Lincln, Cincinnati, and Calvert) and 2 secndary (Fallbrk and Philadelphia).
More informationIMHU-HRM-A February 15, 2012 PAI SOP. Ft. Huachuca Personnel Asset Inventory - SOP
Ft. Huachuca Persnnel Asset Inventry - SOP I. Respnsible agencies are: Unit Battalin r separate cmpany S1 (S1) Brigade S1 Military Persnnel Divisin (MPD) Persnnel Autmatin Sectin (PAS) G1, AG, Military
More informationReadme File. Purpose. Introduction to Data Integration Management. Oracle s Hyperion Data Integration Management Release 9.2.
Oracle s Hyperin Data Integratin Management Release 9.2.1 Readme Readme File This file cntains the fllwing sectins: Purpse... 1 Intrductin t Data Integratin Management... 1 Data Integratin Management Adapters...
More informationManaged Firewall Service Definition. SD007v1.1
Managed Firewall Service Definitin SD007v1.1 Managed Firewall Service Definitin Service Backgrund It is imprtant t nte that the functin f any firewall service is t filter traffic cming int the netwrk (als
More informationHP Connected Backup Online Help. Version 8.7.1 04 October 2012
HP Cnnected Backup Online Help Versin 8.7.1 04 Octber 2012 Legal Ntices Warranty The nly warranties fr Hewlett-Packard prducts and services are set frth in the express statements accmpanying such prducts
More informationFOCUS Service Management Software Version 8.5 for Passport Business Solutions Installation Instructions
FOCUS Service Management Sftware fr Passprt Business Slutins Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin instructins
More informationHow To Install Fcus Service Management Software On A Pc Or Macbook
FOCUS Service Management Sftware Versin 8.4 fr Passprt Business Slutins Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin
More informationHelp Desk Level Competencies
Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar
More informationFCA US INFORMATION & COMMUNICATION TECHNOLOGY MANAGEMENT
EDI ROADMAP FCA US INFORMATION & COMMUNICATION TECHNOLOGY MANAGEMENT FCA US EDI Radmap Business Requirement All FCA suppliers and carriers are required t establish an Electrnic Data Interchange (EDI) cnnectin.
More informationEMR Certification Comprehensive Care Management Billing Support Specification
EMR Certificatin Cmprehensive Care Management Billing Supprt Specificatin Versin 1.0 December 1, 2015 Table f Cntents 1 Intrductin... 3 2 Requirements... 4 2.1 Billing Requirements... 5 2.2 Billing Alert
More informationCU*ANSWERS - 2015 DISASTER RECOVERY TEST GAP ANALYSIS MAY 20, 2015
CU*ANSWERS - 2015 DISASTER RECOVERY TEST GAP ANALYSIS MAY 20, 2015 OVERVIEW The annual CU*Answers Disaster Recvery Test was cnducted n 5/05-5/07, 2015 at the IBM BCRS (Business Cntinuity and Resiliency
More informationLicensing Windows Server 2012 R2 for use with virtualization technologies
Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents
More information1.2 Supporting References For information relating to the Company Hardware Request project, see the SharePoint web site.
Hardware Request System Visin 1 Intrductin 1.1 Dcument Purpse and Scpe This dcument utlines the visin fr the Hardware Request system. The purpses f this dcument are t: Identify and agree n the prblems
More informationEnterprise IT Migration Overview & FAQ
Enterprise IT Migratin Overview & FAQ The fllwing cmmunicatin is targeted t AgriLife emplyees lcated in Extensin and Research centers thrughut the state. This cmmunicatin shuld be distributed t everyne
More informationGIS Service Provider. GIS Service Management
GIS Service Prvider GIS Service Management Overview What is ITIL? Brief Ottawa GIS Backgrund Prject Request The basis f ur existence in GIS, a need fr GIS service. Where d they cme frm? Service Strategy
More informationSolarWinds Orion Failover Engine Quick Start Guide
SlarWinds Orin Failver Engine Quick Start Guide ORION FAILOVER ENGINE Cpyright 1995-2014 SlarWinds, Inc., all rights reserved wrldwide. N part f this dcument may be reprduced by any means nr mdified, decmpiled,
More informationRecommended Backup Plan for SQL 2000 Server Database Servers
Recmmended Backup Plan fr SQL 2000 Server Database Servers (DAISI) General Ntes STI recmmends that data backup be perfrmed n a regular basis. Transactin Lg Backup Users shuld nt truncate the Transactin
More informationSupport Services. v1.19 / 2015-07-02
Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2
More informationCSC IT practix Recommendations
CSC IT practix Recmmendatins CSC Healthcare 28th January 2014 Versin 3 www.csc.cm/glbalhealthcare Cntents 1 Imprtant infrmatin 3 2 IT Specificatins 4 2.1 Wrkstatins... 4 2.2 Minimum Server with 1-5 wrkstatins
More informationCyber Security: Simulation Platform
Service Overview The Symantec Cyber Security: Simulatin Platfrm is a Web hsted Service with immersive and hands-n access t cyber exercises fr ffensive (red team) events, inspired by real-life security
More informationWEB APPLICATION SECURITY TESTING
WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are
More information2. When logging is used, which severity level indicates that a device is unusable?
Last updated by Admin at March 3, 2015. 1. What are the mst cmmn syslg messages? thse that ccur when a packet matches a parameter cnditin in an access cntrl list link up and link dwn messages utput messages
More informationProcess of Setting up a New Merchant Account
Prcess f Setting up a New Merchant Accunt Table f Cntents PCI DSS... 3 Wh t cntact?... 3 Bakcgrund n PCI... 3 Why cmply?... 3 Hw t cmply?... 3 PCI DSS Scpe... 4 Des PCI DSS Apply t Me?... 4 What if I am
More informationUsing Identity Finder. ITS Training Document
Using Identity Finder ITS Training Dcument Hw t search and remve Persnally Identifiable Infrmatin (PII) frm yur cmputer using Identity Finder sftware. Using Identity Finder ITS Training Dcument Our intentin
More informationLicensing Windows Server 2012 for use with virtualization technologies
Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This
More informationVCU Payment Card Policy
VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this
More informationOracle Cloud Enterprise Hosting and Delivery Policies
Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,
More informationStark Safe Harbor and Anti-Kickback Statute Exception. E-Prescribing and Electronic health Records Systems
Stark Safe Harbr and Anti-Kickback Statute Exceptin E-Prescribing and Electrnic health Recrds Systems Prpsed Rules fr Dnatin t Physicians and Prescribers August 3, 2006 Executive Summary The fllwing summarizes
More informationMicrosoft Exchange 2010 on VMware Availability and Recovery Options
This prduct is prtected by U.S. and internatinal cpyright and intellectual prperty laws. This prduct is cvered by ne r mre patents listed at http://www.vmware.cm/dwnlad/patents.html. VMware is a registered
More informationCENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE
CENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE This Agreement, named the Online Data Backup and Disaster Recvery Slutin Addendum t Centuric s Terms f Service
More informationFirewall/Proxy Server Settings to Access Hosted Environment. For Access Control Method (also known as access lists and usually used on routers)
Firewall/Prxy Server Settings t Access Hsted Envirnment Client firewall settings in mst cases depend n whether the firewall slutin uses a Stateful Inspectin prcess r ne that is cmmnly referred t as an
More information2. Are there any restrictions on when the work can be performed (e.g. only at night, only during business hours, only on weekends)? No.
HIPAA Technical Risk Security Assessment 1. Will yu be issuing additinal directins fr the frmatting f the final prpsal due Nvember 21 st? There is nt specific frmatting requirements, just submit the prpsal
More informationAvaya Business Continuity Plan Overview
Avaya Business Cntinuity Plan Overview 1 Crprate Business Cntinuity Prgram Mdel at Avaya At Avaya the versight f the Business Cntinuity Prgram belngs t the Crprate Business Cntinuity Management Team. This
More informationStarterPak: Dynamics CRM Opportunity To NetSuite Sales Order
StarterPak: Dynamics CRM Opprtunity T NetSuite Sales Order Versin 1.0 7/20/2015 Imprtant Ntice N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted in any frm r by any
More informationOverview of ETS in Committee T1
Internatinal Telecmmunicatin Unin Overview f ETS in Cmmittee T1 Arthur Webster U.S. Department f Cmmerce, NTIA/ITS Emergency Telecmmuncatins in Cmmittee T1 T1 and T1A1 Rle T1 Technical Reprt Overview f
More informationKnowledge Base Article
Knwledge Base Article Crystal Matrix Interface Cmparisn TCP/IP vs. SDK Cpyright 2008-2012, ISONAS Security Systems All rights reserved Table f Cntents 1: INTRODUCTION... 3 1.1: TCP/IP INTERFACE OVERVIEW:...
More informationBest Practice - Pentaho BA for High Availability
Best Practice - Pentah BA fr High Availability This page intentinally left blank. Cntents Overview... 1 Pentah Server High Availability Intrductin... 2 Prerequisites... 3 Pint Each Server t Same Database
More informationIntegrating With incontact dbprovider & Screen Pops
Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint
More informationS&T IT Change Management Policy and Procedure
S&T IT Change Management Plicy and Prcedure 5/1/2016 Page 2 f 10 Executive Summary S&T IT Change Management All IT & Ed Tech staff are respnsible t fllw the Change Management Prcess when intrducing changes
More informationROSS RepliWeb Operations Suite for SharePoint. SSL User Guide
ROSS RepliWeb Operatins Suite fr SharePint SSL User Guide Sftware Versin 2.5 March 18, 2010 RepliWeb, Inc., 6441 Lyns Rad, Ccnut Creek, FL 33073 Tel: (954) 946-2274, Fax: (954) 337-6424 E-mail: inf@repliweb.cm,
More informationThe Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future
The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents
More informationData Protection Policy & Procedure
Data Prtectin Plicy & Prcedure Page 1 Prcnnect Marketing Data Prtectin Plicy V1.2 Data prtectin plicy Cntext and verview Key details Plicy prepared by: Adam Haycck Apprved by bard / management n: 01/01/2015
More informationVulnerability Management:
Vulnerability Management: Creating a Prcess fr Results Kyle Snavely Veris Grup, LLC Summary Organizatins increasingly rely n vulnerability scanning t identify risks and fllw up with remediatin f thse risks.
More informationArmy DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012
Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut
More informationPhi Kappa Sigma International Fraternity Insurance Billing Methodology
Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t
More informationSoftware Distribution
Sftware Distributin Quantrax has autmated many f the prcesses invlved in distributing new cde t clients. This will greatly reduce the time taken t get fixes laded nt clients systems. The new prcedures
More informationSoutheast Michigan Disaster Recovery Talking Points
Sutheast Michigan Disaster Recvery Talking Pints DR-4195-MI, The majr federal disaster declaratin signed by President Obama n September 25, 2014, ffers Individual and Public Assistance t Sutheast Michigan,
More informationElectronic Data Interchange (EDI) Requirements
Electrnic Data Interchange (EDI) Requirements 1.0 Overview 1.1 EDI Definitin 1.2 General Infrmatin 1.3 Third Party Prviders 1.4 EDI Purchase Order (850) 1.5 EDI PO Change Request (860) 1.6 Advance Shipment
More informationHealth Care Solution
Management Summary & Technical Overview Versin 1 5405 Altn Parkway, 5-A #359 Irvine, CA 92604 (949) 733-8526 Cpyright The prgrams and cncepts mentined herein are prprietary t, and are nt t be reprduced,
More informationLoss Share Data Specifications Change Management Plan
Lss Share Data Specificatins Change Management Plan Last Updated: 2/27/2013 Table f Cntents I. Purpse... 3 II. Change Management Apprach... 3 III. Categries f Revisins... 4 IV. Help and Supprt... 6 Lss
More informationConsiderations for Success in Workflow Automation. Automating Workflows with KwikTag by ImageTag
Autmating Wrkflws with KwikTag by ImageTag Cnsideratins fr Success in Wrkflw Autmatin KwikTag balances cmprehensive, feature-rich Transactinal Cntent Management with affrdability, fast implementatin, ease
More information