Making Enterprise Collaboration Cloud and Clear. Ramesh Paramaesvaran, Head of Design BT Global Services

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1 Making Enterprise Collaboration Cloud and Clear Ramesh Paramaesvaran, Head of Design BT Global Services

2 20 years enabling business in Malaysia with 800+ Employees Global Development Centre Contract delivery shared services centre Customer Innovation Showcase Supported regionally by people, 4500 experts with over 6,000 certifications & accreditations END TO END 20 Offices in APAC 39 MPLS GPoPs 4 24/7 service centres 5 service desks 2 Security Operations Centres 8 customer showcases 1 Research Centre in Beijing 2

3 USD 6 Billion

4 Creative connections from BT and Microsoft

5 BT and Microsoft Microsoft Gold Certified Partner 2700 Microsoft Certifications 600 Practice Members 300 Certified Consultants 3000 successful implemented Microsoft Projects in the past 3 years Microsoft Lync Lync Voice Partner of the Year Growth Partner of the Year Manage over 1M audio conferencing users Improving Collaboration and Cloud UCaaS Elite Launch Partner Services Express Route 8

6 Voice is in BT s DNA We ve been there from the start Basic IM/presence solutions (2005) Platinum sponsor of OCS launch (2007) Deploying unified audio/web/video conferencing (2009) BT extends One Voice SIP Trunking to the US and beyond (2011) BT was chosen by Microsoft Voice as 2011 UC Lync GSI Partner of the year Hosted Live Meeting provider Piloting Voice with existing PBX Environments (2008) BT SIP Trunking Services qualified for OCS R2 (2010) BT launches One Managed Microsoft Lync (2011) Premier Support Lync Partner (PSLP) LCS OCS 2007 OCS 2007 R2 LYNC LYNC 2013 Elite Launch Partner

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8 Working in Harmony Your Journey to UC&C

9 Empowering your people to work smarter and better serve your customers Customers are telling us they want to.. Enhance the end user experience Improve the business case Collaborate simply and effectively 56% say slow decision making is the largest problem they face 2 78% say that better communications make a big difference to success 1 Update communications technology 56% say their IT department is not up to date with the latest technology 2 62% of under 35s are frustrated with the technology available at work 1 Collaborate securely on any device 42% will move to more remote and flexible working 1 84% want secure mobile access to the corporate network 1 Improve productivity while reducing costs 77% say UC would make employees more productive 1 67% believe a UC system would reduce communication management costs 1

10 UC Strategy adoption not a technology roll-out UC Strategy Cost Transformation Deliver UC as a holistic program of work to ensure its success at all levels. Roadmap Adoption Roadmap & Implementation UC Platform Gateways & SBAs Training & Adoption Change Management End User Devices Network Infrastructure 14

11 Your UC Journey 2 3 Infrastructure Readiness 5 1 Envisioning Strategic Roadmap Product Selection Access & Security 4 Business Case Deploy (Enterpri se) 6 Review & Iterate Proof of Concept Architecture Design Deploy (Cloud) TCO Study We innovate for a purpose, to improve lives and organisations through better connections

12 Case study: Oil and Gas Virtual conferencing lifts engagement in Oil and Gas Industry 10,000 Seats Challenge Get business leaders and experts from the UK and Ireland together for face-to-face collaborative discussions without requiring them to travel Solution Customer built their own POC platform with the assistance of Microsoft MCS. BT GS now manage a single UK platform to provide IM&P globally and Enterprise voice in the EMEA region. Phase 2 will deliver EV to rest of world delivered with BT One cloud Lync. End points, Video integration to room based systems and managed Gateways. British Telecommunications plc

13 Case study: BT One Enterprise Lync makes international teamwork easy for hubergroup people Now, from their desktops, everyone in hubergroup can see in an instant where their colleagues are and how best to reach them. They can also make contact with a single click. Challenge To make it easier and quicker for 3,600 experts and specialists, customers, and partners to connect and work together Solution BT One Enterprise Lync, a Microsoft Lync solution hosted by BT running over the existing hubergroup BT IP Connect global network with BT Managed Firewall service for extra security Value Across the group and across the world, hubergroup people are benefiting from huge time savings and improved efficiency British Telecommunications plc

14 BT One Microsoft Unified Communications It s time to simplify the technology and multiply the benefits One Collaborate Rich audio and multiparty HD video conferencing Cut call and travel costs Share documents and collaborate online as if in the same room One Voice Blend with Microsoft Lync Save money with on-net and off-net calling across the globe One Cloud Quick to deploy Pay as you use per user per month pricing Minimal capex Full feature set as for Enterprise Lync One Enterprise Lync On-premise IP Telephony and Unified Communications Built within your own datacentre environment Align in BT s roadmap for adoption to Skype For Business Hybrid service models and consulting engagements

15 One-off charge One Cloud Lync Included in per-seat price BT One Cloud Microsoft Unified Communication A complete managed service from BT Customer Support Desk One Cloud Lync only Applications & Management OS & Management Windows & SQL server licensing OS & Management Windows & SQL server licensing Server, Storage & Management BT Turnkey Solutions Voice infrastructure Gateways and breakout Access Extend customer existing or provide new Datacentre Infrastructure DMZ Datacentre Racks & cooling Network MPLS, Internet, SIP Trunking, BT One Voice, BT Conferencing Endpoints Professional Services & Set-up Microsoft Client Access Licenses Customer-specific Prof Services & Integration 19

16 BT One Cloud Microsoft UC- Global Reach LATAM EMEA APAC 20

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