BT One. Analyst and consultant update, September BT One. Communications that unify 1

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1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1

2 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President BT One BT Conferencing Dan Kirk Director, Strategy and Portfolio BT Retail BT One go to market & enablement tools Kate Ross Head of BT One Marketing Why BT One Andrew Small Vice President BT One Q&A

3 Our customers tell us that they need to... Speed up decisions Leverage their assets Collaborate globally Increase productivity Ensure communications security Reduce costs Simplify their technology Enable mobile and flexible working

4 Our customers tell us that they need to... 56% of executives say Speed slow decision up decisions making the largest problem they face 1 55% of executives are unable Leverage to get their assets enough budget to invest in the best technology 1 81% of organisations spend Collaborate most of their globally day working in teams or collaboratively 1 Executives lose 25% of a 9 hour day as a Increase productivity result of poor communication and collaboration 1 54% of directors and GMs want to Ensure communications use their own smartphone security and tablet 1 Reducing enterprise Reduce costs is the 3rd most important costs business strategy for CIOs 2 38% of executives deal with 6 or more different kinds of Simplify their specialised technology IT systems in their workplace 3 32% of global leaders spend Enable mobile and over 2 flexible hours commuting working each day 1 1. The Collaboration Paradox BT Sept Gartner Inc, Amplifying the Enterprise: The 2012 CIO Agenda, January Complexity Kills Profits CEOs need to simplify their businesses: The European Business Review

5 The IT manager s dilemma

6 The IT manager s dilemma Slow decision making & collaboration problems 56% of executives say slow decision making by managers and colleagues is the largest problem they face in doing their work Not up to date 56% of executives say that their IT Department is not up to date with the latest technology No investment in technology and slow to adopt BYOD 38% of executives say their IT department won t let them use their own devices Too much security 59% of executives say their IT Dept puts too much emphasis on security over ease of use.

7 It s time to simplify the technology and multiply the benefits One Collaborate Audio, web and video communications solutions One Voice Voice capabilities that consolidate disparate technologies and suppliers One Cloud Global IP Telephony and Unified Communications solutions One Enterprise On-premise IP Telephony and Unified Communications solutions BT One. Communications that unify 7

8 One Voice Voice capabilities that consolidate disparate technologies and suppliers What s new in the portfolio One Voice anywhere: New smartphone app and web portal enabling customers to reduce voice, mobile and roaming costs by 45%. Priced at $2 per user per month Regional investment in Latin America: New voice nodes in key growth markets (Chile and Columbia) delivering extended reach and cost savings for our customers. One Voice SIP trunking: Available in 10 countries, SIP Trunking directs calls over an internet connection leading to cheaper call rates and connectivity. Benefits Save costs: Reduce voice, mobile and roaming costs by 45% with One Voice anywhere Less hassle: One contract, one SLA, one bill Interoperability: One Voice supports both TDM and IPT to enable all your estate to work together Reduce cost: Eliminate voice access network infrastructure costs with SIP trunking. BT One. Communications that unify 8

9 One Enterprise On-premise IP Telephony and Unified Communications solutions What s new in the portfolio One Enterprise Cisco: Upgrade to on-site Cisco unified communications (UC9), available on-site and managed One Enterprise Lync: Combine enterprise voice, presence, instant messaging and conferencing in a single, unified platform One Enterprise Avaya: Latest generation of One Enterprise Avaya. Avaya Aura enables faster and easier deployment of voice, video, messaging, and presence, as well SIP based trunking and applications. Benefits Save time: Reduce implementation timescales Save costs: Hardware virtualisation cuts server costs by 50%, whilst video, desktop and mobile enhancements bring teams together New features: Enhanced collaboration and improved administration. BT One. Communications that unify 9

10 One Cloud Global IP Telephony and Unified Communications solutions What s new in the portfolio One Cloud Lync: Lync enables multimedia communication from a single desktop or mobile client. and, for $7 pupm, can now be delivered from the Cloud as well as the enterprise, with full voice and feature capability One Cloud Cisco: Delivering scalable, business grade, Cisco enterprise UC from the cloud for $15 per user per month. One Cloud Cisco provided over 16,000 connections for the London 2012 games, serving over 60 venues around the country and made 500,000 calls Benefits BT One. Communications that unify 10

11 One Collaborate Audio, web and video communications solutions What s new in the portfolio One Collaborate: Cisco Jabber and Avaya Flare enable video, voice and collaboration to be shared by mobile and office workers on a range of devices. Free Jabber IM & Presence licences One Collaborate Video: Provides high definition video and audio quality in desktop unit, providing an experience similar to Telepresence from your desk. On-Net Conferencing: Expanded service offering for on-net conferencing, delivery of MeetMe for One Voice & Cisco Cloud Benefits Collaborate effectively: Speed up decision making, reduce travel and associated costs The next best thing to being there: Instantly meet face to face using high quality video and audio Ease of use: Effortlessly switch between content sharing and video. BT One. Communications that unify 11

12 One Collaborate Audio, web and video communications solutions What s new in the portfolio One Collaborate: Cisco Jabber and Avaya Flare enable video, voice and collaboration to be shared by mobile and office workers on a range of devices. Free Jabber IM & Presence licences One Collaborate Video: Provides high definition video and audio quality in desktop unit, providing an experience similar to Telepresence from your desk. On-Net Conferencing: Expanded service offering for on-net conferencing, delivery of MeetMe for One Voice & Cisco Cloud Benefits Partnership with Dolby New global partnership with Dolby, pioneers in the science of sight and sound, to create a service that will radically improve the user experience of audio conferencing and unleash the true potential of this technology for customers around the world. This partnership will formally be announced shortly. BT One. Communications that unify 12

13 BT Advise One Helping customers define and implement a UC strategy best suited to their business What s new BT Advise One: 265 Advise professionals from around the world with a common delivery and methodology Hybrid Architecture Services: A 2-4 week engagement that defines a multi-vendor UC framework and architecture aligned to existing infrastructure, plans, objectives and business drivers Benefits BT Advise One helps customers cut through the confusion and hype of UC, benefits include: Simplifying their UC operations Maximising previous investments Addressing the challenges of vendor compatibility and integration Including BYOD and Federation into their UC strategy Improving security and increase support. BT One. Communications that unify 13

14 The BT One framework BT Advise Network & systems audit Solution design BT One Voice Project plan Ready for the future Consolidate Envisioning BT Connect Consolidate Reduce cost Reduce costs Stakeholder satisfaction Business case Simplify Security policy BT Assure Make secure 14

15 The BT One framework Mobility Audio/Video conference services BT One Voice BT Assure Project plan Strategic roadmap Commercial flexibility Converge Quick Start hybrid architecture Reduce costs Vendor selection Envisioning Network design Cloud Services BT Connect BT One Enterprise BT One Cloud Business case Deploy (Cloud) Deploy (Enterprise) Reduce cost Improved user experience Resilience Partner strategy Virtualisation BT Advise Operational flexibility Simplify User experience 15

16 The BT One framework Authentication Project plan Full UC capability Extend UC Quick Start Collaboration Innovation Enhanced video & desktop BT Advise BT One Collaborate Business Case Deploy (Cloud) Deploy (Enterprise) Improved customer experience Improved user experience Mobile device management Proof of concept BYOD Contact centre BT Contact Reduce travel cost Wireless 16

17 Making it work for our customers In order to drive cost efficiency and bring together remote operations, Anglo American recently deployed One Voice and One Collaborate for audio, video and web conferencing. We chose BT to develop our next generation of voice and data communications services that will greatly enhance healthcare services to our 340,000 patients and clients. We look forward to working with BT on delivering real benefits to staff and patients, and facilitating new ways of communication and teamwork. Paul Duffy, Belfast Health and Social Care Trust Major Consumer Packaged Goods company consolidated multiple suppliers and technologies into a single unified communication solution to maximise collaboration between around 6,000 employees working across the European Region. They were looking for a solution that was not only robust and reliable, but also a path to cost effective and seamless future upgrades. To extend and transform the way they communicate with remote colleagues, partners and customers across regions, this global pharmaceutical company deployed One Collaborate video and BT s Cloud Contact Cisco platform for over 500 agents allowing them to grow in size and scope to meet future global requirements. BT One. Communications that unify 17

18 One for all launch campaign One system for all devices One solution for all legacy systems One global network for all global users One Voice, One Collaboration, One Enterprise and One Cloud services for all business requirements It s time to simplify your systems and multiply the benefits for all. 18

19 One for all launch campaign 19

20 Enablement tools for BT One BT One app Virtual showcase video content BT One whitepaper BT One research

21 We make it work We make it work end to end, connecting end users wherever they are reliably and at the lowest cost We make it work together, old or new, in different places, for different people and different suppliers We make it work for the future, working with the market leaders to give our customers a roadmap for Unified Communications We make it work for you by managing your UC or delivering it from the cloud

22 bt.com/btone/oneforall BT One Communications that unify

23 It s time to simplify the technology and multiply the benefits One Collaborate One Collaborate streaming One Collaborate audio One Collaborate video One Collaborate web One Cloud One Cloud Cisco One Cloud Lync One Cloud UK Lync Pilots One Voice One Voice SIP trunk UK One Voice SIP trunking One Voice anywhere One Voice conferencing One Voice global VPN One Voice access One Voice call One Enterprise One Enterprise Avaya One Enterprise Cisco One Enterprise Lync Managed Services BT One. Communications that unify 23

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