Video Managed Services

Size: px
Start display at page:

Download "Video Managed Services"

Transcription

1 Brochure Video Managed Services Scheduled and reservationless conferencing services for your Polycom estate With more than 25 years experience in providing conferencing services to commercial, government and education organisations, our staff are experienced in implementing the best video solutions, no matter what your communication requirements. As a BT customer, you join more than 25,000 video system users who benefit from our end-to-end service portfolio. With Worldwide Network Operation Centres in Philadelphia, Denver, Sydney and London, and more than 35 field offices, you also have the confidence of knowing that our 24x7x265 helpdesk support and certified technicians are available to assist on a global basis. Our management platform facilitates our customer support programs by capturing pertinent information related to your conferencing activity from service set-up, call production, troubleshooting, helpdesk tracking and final billing. We re able to use this information to provide you with a streamlined service experience, tailored support programs and critical performance reports. We also continually invest in our management platform and the buildout of new service applications. As an example, we were one of the first Service Providers delivering interoperability services that enabled connectivity between Cisco and Polycom Telepresence solutions, giving you expanded communication reach and greater return on your conferencing investment. At BT, we re committed to delivering cost-effective world-class products and services that enable simple, yet powerful collaboration.

2 Why choose BT? BT removes all barriers Interoperability via our management platform lies at the heart of BT Conferencing s long-standing vision of bringing people together regardless of video system endpoints or network preferences. By utilising Telepresence Interoperability Protocol (TIP), our management platform lets you easily schedule and launch conferences between different Telepresence solutions and traditional SD and HD endpoints. Automated conferencing applications On-demand tools allow you to manage your conferencing environment when and where you need. Online reporting Real-time metrics keep you up-to-date on how your equipment is performing, and allow you to track how your organisation is using video to save time and money. Industry-leading service organisation with global reach With MPLS points of presence in over 170 countries, BT is a global service provider for video and Telepresence conferencing. Certifications from the industry s top manufacturers With BT, you work with Certified Video Conferencing Engineers (CVEs) for presales assistance, and numerous technicians with multi-vendor certifications, including accreditations from Polycom. Extensive industry expertise With over two decades of experience, BT Conferencing is an expert in top video conferencing and Telepresence equipment solutions, and has the following Polycom certifications (listed to the right of this page): Polycom s largest global Service Provider Partner One of only three Polycom multi-regional Platinum partners A partnership based on 15+ years of success Supporting 20,000 video systems across 25 countries Advanced Certified Telepresence VNOC Provider Leading Tier 1 RealPresence Platform Cloud Provider in North America Awards/Industry Recognition includes: 2012 EMEA Service Provider of the Year 2011 Global Service Provider of the Year 2010 Service Provider of the Year - North America 2009 Largest Global Revenue Direct Reseller 2008 Service Provider of the Year 2007 Highest Volume Reseller 2006 Highest Volume Reseller 2005 Largest North American Reseller 2004 Highest Volume Reseller Global Video Bridging centres Our facilities in the US, UK and APAC mean that global interconnectivity is a reality, and you re never without support with BT s 24x7x365 global helpdesk. Service Level Agreements With years of successfully delivering global conferencing solutions, BT takes pride in setting industry standards for service delivery. We re so confident of our ability to exceed customer expectations that we execute Service Level Agreements giving you the service and quality guarantees you expect. Powered by BT Our management platform allows us to offer you a wide range of Self-service and custom video conference bridging, service and maintenance options. 2 3

3 The conferencing life cycle Designing the right solution Configuring your network Choosing equipment Customised AV solutions Rely on project management Install with confidence Our consulting services are designed to help you choose the best conferencing solution for your organisation. Our experts are skilled at implementing the most complex services, including interoperability between different Telepresence technologies and networks. For this reason, initial customer consultations are vital. These meetings give us the opportunity to understand both the short and long-term goals of your conferencing program, and make the best recommendations for meeting the collaboration needs of your company. BT Conferencing is experienced with both ISDN and IP network and technologies, and we ve worked with many small and large customers to assist with migration strategies. We make network recommendations that not only account for your evolving communication requirements, but also future advancements in technology. BT Conferencing s solutions are built around industry-leading hardware technology, and backed by our proven services organisation that can design and support your entire conferencing network beyond the time that it goes live. When unique video room requirements exist, our tailored AV service programs allow us to design, integrate and deploy the right solutions. We ll work with you to standardise a design and deployment process specifi c to the needs of your conferencing program, helping to reduce costs and improve performance consistency. BT uses PMI standards to guide project implementation, and takes complete ownership from start to finish to ensure best practices are leveraged throughout all phases of the process. We also provide checkpoint updates, giving you the assurance that your project is on track, and we re meeting and even exceeding your expectations. With BT Conferencing, you can be sure your installation will be completed according to performance and timeframe expectations. Our personnel possess the most certifications and training in the industry and follow specific quality control guidelines. Management and support We understand the critical role conferencing plays in your business communications strategy. Downtime is not an option, which is why we offer a complete suite of management and support services. Our video maintenance solutions gives you the assurance that when you show up for a meeting your video is up and running. This allows you to maximise use of your video equipment, and create a high performing conferencing environment. To achieve this, BT Conferencing takes a proactive approach to maintenance. Our video maintenance solutions allow us to identify and resolve most equipment problems before they impact your conferences. By evaluating the data provided through our online reporting tool, we re also able to assess performance levels associated with your conferencing program. When then schedule Quarterly Business Reviews so that we can proactively discuss this information with all relevant stakeholders. During these reviews, BT is able to make recommendations and suggestions to improve quality and reliability, and continue to help you realize more value from your video investment. In addition, BT Conferencing can provide strategic staffing services when your resource requirements arise. In such cases, we hire, train and provide these staff members with access to our knowledge base and systems, and continually ensure they are competent on best practices and the latest conferencing technology. Scheduled Conferences For your everyday video meetings: Automated launch Automated video calling between multiple video devices via BT Engage Easy to use interface for Scheduling and Management via BT Engage Access via web, ios or android Schedule or Launch Now No attendee action required just show up! For your first time video call or for larger meetings: Attended Launch BT Operator support for call launching Making sure each site is connected into the call Monitoring the bridge activity and connectivity once the call has started Digital monitoring throughout the call For your high profile video meetings: Dedicated Producer A BT Conference producer to manage your entire conference. Conference services Dedicated resources to support Scheduled and Reservationless Video. We can assist you with point-to-point or bridged calls with a suite of tools and services that simplify and increase user adoption. This is an area of expertise for BT Conferencing, and we conduct over 150,000 conferences each year with a 98% satisfaction rating. We also offer flexible service plans, from Self-service to Produced calls, depending on your varying conferencing needs. In addition, our streaming packages give you the ability to take audio and video files and transmit them over the Internet or your corporate intranet giving you flexibility in how and when you communicate with your audiences. Our Event Management services are available to assist you with large scale meetings that typically incorporate various forms of conferencing media, AV requirements and personnel management. We take ownership of all production requirements, which enables you to successfully execute even the most complex and large-scale events. Reservationless Conferences For your ad hoc and everyday video meetings Personal Video MeetMe / Virtual Meeting Room Planned Meeting Chairperson schedules meeting via Outlook or Notes Chairperson inserts their Video MeetMe specific details, just as they would for Audio MeetMe conference Participants using video endpoints not dedicated to themselves, would reserve the video endpoint as normal At time of meeting Participants dial into the Video MeetMe lobby Chairperson dials into the Video MeetMe lobby and enters the Chair PIN to open the meeting Ad hoc Meeting Chairperson provides participants with the Video MeetMe dial-in details, just as they would for Audio MeetMe conference. This could perhaps be provided over a telephone conversation or an IM chat session Participants dial into the Video MeetMe lobby Chairperson dials into the Video MeetMe lobby and enters the Chair PIN to open the meeting. 4 5

4 Engage Meeting Manager Engage Meeting Manager is BT Conferencing s web-hosted application that gives you the flexibility and convenience to schedule, launch, monitor and control video conferences from your desktop computer. Designed with the non-technical user in mind, Engage Meeting Manager is an easy-to-use application that prevents resource conflicts and ensures that each video conference has the desired features available during a conference call. Save time and money Engage Meeting Manager requires no hardware or software to install and maintain. The web-based application increases efficiency through automation of your most common calls, and centralises room and video reservations into a single database to prevent over-bookings and errors. Engage puts scheduling into the hands of the end user, and allows the video conferencing administrator to focus on more technical aspects of their job. Increase reliability Engage Meeting Manager also lays the foundation for disaster recovery and overflow protection. We store customer site data in our database, so we can quickly load a call to a BT bridge should an emergency occur or resource constraints present themselves. Our system allows for bridge pooling resulting from overflow, so your conference can seamlessly move from a primary on-premise MCU to a secondary on-premise MCU. BT also offers consultation as a supplement to Engage Meeting Manager so we can help you take full advantage of this tool s call management, scheduling and reporting capabilities. Use Engage Meeting Manager to: Schedule and launch full-service and self-service automated calls Track endpoint information Analyse system utilisation Report on video ROI Evaluate trouble tickets Administer site and user data Oversee system health with Remote Equipment Monitoring (REM) Access online reporting Provide disaster and overflow protection Key call management features: Mute/unmute Connect/disconnect sites Extend a conference in progress Improve return-on-investment Through Engage Meeting Manager, you re able to connect different Telepresence technologies, maximise utilisation of your video conferencing investment and make well informed system utilisation decisions. As an example, you can run Site Directory, Conference Activity, Daily Video Schedule and MCU Utilization reports to show whether your equipment is being used to its fullest potential. In addition, with Engage Tracker, an addon component to the Engage module, you re able to measure the actual ROI of your video conferencing program. By using flight distances and associated costs, you re able to track savings for both travel costs and CO2 emissions when video is used. Hosting Services BT Hosting Services are provided in data centre suites specifically prepared to accommodate the requirements of modern video conferencing infrastructure equipment, and include equipment racking, power, physical security services and a controlled environment. 6 7

5 Mobile video is everywhere Many users now have access to video on their personal devices. And they want to use the capabilities to collaborate with others; whether they are on the go, working from home, or simply have a preference for mobile collaboration. At the same time, organisations need to maintain the security of their networks, preserve the privacy of their meetings, and ensure that any new capabilities are seamlessly integrated with their business processes. BT Conferencing s Video Managed services provide a secure perimeter to client networks while delivering a convenient way for internet connected devices to participate in video meetings. Why choose Video Managed Services? BT s Video Managed Services bring it all together you re able to simplify all aspects of video collaboration, create an enhanced user experience and reduce your program management costs. Our unique management platform breaks down the barriers to open collaboration across multiple Telepresence & traditional endpoint technologies as well as multiple networks, enabling maximum usage. We work with you to optimise usage of your video solution throughout your enterprise and then prove the return on your investment through Engage Tracker. With over 25 years of experience, BT is the largest global video services provider with a proven track record for delivering high performance conferencing programmess such as Video Managed Services. Mobile Application Software: The desktop, tablet, or mobile devices must use video software that supports H.264 based video along with either SIP or H.323 signalling. Popular examples of compliant software that run on Android, Macintosh, ios and Windows devices include: Polycom Telepresence m100tm Cisco JabberTM Video for TelePresence Lifesize ClearSeaTM There are many other examples of compliant software for mobile and desktop devices. Furthermore most room-based video devices are also compliant Microsoft Lync 2010 is supported via specific hardware; please contact your video specialist for more info Skype, Apple Facetime, and Google Chat are not supported (they do not use H.264 video). 8 9

6 Get in touch Asia-Pacific: Australia: or Hong Kong: India: Japan: Malaysia: +60 (0) New Zealand: Singapore: South Korea: +82 (0) Taiwan: The following numbers support Asia Pacific based customers who have regional offices in North America or the United Kingdom: North America: or (east) (west), United Kingdom: or +44 (0) EMEA: International: North America: US Toll Free: International: +44 (0) UK: UK Freefone: International: Visit us online: Offices worldwide British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: BT Conferencing Americas: 150 Newport Ave. Ext., Quincy, MA 02171, USA. APAC: Level 12 BT Tower, 1 Market Street, Sydney NSW 2000, Australia. PHME 68655

BT Global Video Exchange. Frequently asked questions - Technical capabilities

BT Global Video Exchange. Frequently asked questions - Technical capabilities BT Global Video Exchange Frequently asked questions - Technical capabilities BT Global Video Exchange expands Cisco TelePresence immersive capabilities by allowing you to connect outside of your enterprise

More information

MAKING VIDEO WORK AS-A-SERVICE

MAKING VIDEO WORK AS-A-SERVICE MAKING VIDEO WORK AS-A-SERVICE THE CHALLENGE A Changing Video Environment Video communication has become a vital application in most large businesses and government agencies, increasing collaboration and

More information

MAKING VIDEO WORK AS-A-SERVICE

MAKING VIDEO WORK AS-A-SERVICE MAKING VIDEO WORK AS-A-SERVICE THE CHALLENGE A Changing Video Environment Video communication has become a vital application in most large businesses and government agencies, increasing collaboration and

More information

BT MeetMe with Global Access

BT MeetMe with Global Access Data sheet BT MeetMe with Global Access The easy way to collaborate Whether you re a multi-national organisation with teams all over the world or a small business with clients across the country, offers

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Telepresence and Videoconferencing Insight Newsletter Copyright 2002-2010 by Videoconferencing Insight Newsletter, IMP Publications, UK.

Telepresence and Videoconferencing Insight Newsletter Copyright 2002-2010 by Videoconferencing Insight Newsletter, IMP Publications, UK. Executive Interview with Dan Tanel, Chief Technology Officer of BCS Global Networks, a fastgrowing global company offering a managed service for videoconferencing 11 March 2010. Dan Tanel, has been Chief

More information

Introducing VEGA. www.vega-global.eu. Communications made easy. Video Communications. Skype For Business & Collaboration. Audio Visual Solutions

Introducing VEGA. www.vega-global.eu. Communications made easy. Video Communications. Skype For Business & Collaboration. Audio Visual Solutions Introducing VEGA Video Communications Audio Visual Solutions Skype For Business & Collaboration Digital Media Communications Telephony & Voice Workspace Management www.vega-global.eu Communications made

More information

BT Unified Trading communication. The Future Delivered

BT Unified Trading communication. The Future Delivered BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based

More information

Video Conferencing as a Service (VCaaS)

Video Conferencing as a Service (VCaaS) Video Conferencing as a Service (VCaaS) Contents 1 Introduction to VCaaS...2 2 Service Definition...3 2.1 VCaaS for Hardware Endpoints... 3 2.2 VCaaS for Mobile and Desktop... 5 2.3 Virtual Meeting Rooms...

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

Video Conferencing Overview

Video Conferencing Overview Video Conferencing Overview Video conferencing can transform the quality, efficiency and interactivity of your company s communications. InterCall is one of the largest conference services providers in

More information

Managed Service for Visual Communications

Managed Service for Visual Communications Managed Service for Visual Communications Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing VMR Service Virtual Meeting Rooms December 2014 RTS G-Cloud 6 Service Definition Page 1 CONTENTS

More information

Smart Managed Services: Taking The Pain Out of Visual Communications

Smart Managed Services: Taking The Pain Out of Visual Communications : Taking The Pain Out of Visual Communications A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk Managed services for visual collaboration Managing

More information

white paper An Introduction to the Basics of Video Conferencing

white paper An Introduction to the Basics of Video Conferencing white paper An Introduction to the Basics of Video Conferencing Introduction In the next few years we shall see explosive growth in the use of video conferencing (VC) as a fundamental tool for businesses

More information

Exceeding customer expectations in Ireland

Exceeding customer expectations in Ireland BT and Avaya Exceeding customer expectations in Ireland Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations

More information

BT Cloud Phone for your business. A guide to our IP Phones portfolio.

BT Cloud Phone for your business. A guide to our IP Phones portfolio. BT Cloud Phone for your business. A guide to our IP Phones portfolio. 2 Contents. 3 The IP phone range from BT Business. 3 An overview BT Polycom VVX range 4 An overview BT Yealink W52-P 5 An overview

More information

LCS Quick Start Service

LCS Quick Start Service BT s Quick Start service is a set of engagements that will enable you to deploy Microsoft Office Live Communications Server 2005 (LCS) into your network, providing an enterprise-grade, real-time communication

More information

BT One. Enhance the collaboration experience for a more efficient organisation. BT One

BT One. Enhance the collaboration experience for a more efficient organisation. BT One Enhance the collaboration experience for a more efficient organisation 1 Our collaboration services give you the benefit of real time decision-making, compared with trying to explain your requirements

More information

BT Conferencing Business Continuity Management. Planning to stay in business

BT Conferencing Business Continuity Management. Planning to stay in business BT Conferencing Business Continuity Management Planning to stay in business Planning for the unexpected In today s connected world, businesses are increasingly dependent on their communications and networked

More information

MITEL BUSINESS COMMUNICATIONS SOLUTIONS

MITEL BUSINESS COMMUNICATIONS SOLUTIONS BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing

More information

Software for Scheduling

Software for Scheduling AT&T 12:34 PM Web API Reporting Support Parking AT&T myvrm Demo Book a Room Catering myvrm app A/V Security House keeping Audio Only Room Control Panel CDR Reporting Streaming Multiple Entry Points Software

More information

Simplify your business telephony with a hosted voice solution.

Simplify your business telephony with a hosted voice solution. IT Services. Simplify your business telephony with a hosted voice solution. Deliver HD voice, video, and a host of advanced features without the expense of an onsite pbx. itservices.ricoh.com.au We ve

More information

Service Overview v1.1

Service Overview v1.1 Service Overview v1.1 What is Infinity? A suite of private cloud and CPE HD video solutions Dedicated cloud-based or on-premise infrastructure Private tenant access Optimized for enterprise use Single

More information

CONNECTING THE WORLD Mobility. Compatibility. Simplicity.

CONNECTING THE WORLD Mobility. Compatibility. Simplicity. Hosted Video as a Service (VaaS) Solution The Avaya Scopia platform is a feature rich multi-point video conferencing solution based on industry standards that allows for seamless conferencing between standards-based

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

Cisco Unified Videoconferencing Manager Version 5.0

Cisco Unified Videoconferencing Manager Version 5.0 Data Sheet Cisco Unified Videoconferencing Manager Version 5.0 A comprehensive management suite for Cisco Unified Videoconferencing solutions. The Cisco Unified Videoconferencing product line an integral

More information

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE 1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise

More information

Video as a Service Welcome to a world of successful meetings

Video as a Service Welcome to a world of successful meetings Video as a Service Welcome to a world of successful meetings www.interoute.com What is Video as a Service (VaaS)? Video as a Service is a fully managed visual communication solution complete with high

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect BT Connect Optimisation Take control of your critical business applications performance for more network efficiency and productivity A key part of ensuring your IT infrastructure operates efficiently

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

BT Conferencing. Videoconferencing. User Guide

BT Conferencing. Videoconferencing. User Guide BT Conferencing Videoconferencing User Guide Contents Overview 3 Benefits 4 Types of meetings 5 Getting started 6 Booking your conference 7 Joining a conference 8 During a conference 9 Additional features

More information

Open Visual Communications Consortium

Open Visual Communications Consortium A Path to Ubiquitous, Any-to-Any Video Communication January 2015 Any Vendor. Any Network. Any Device. Introduction Over the last several years, great strides have been made to improve video communication

More information

BT One for Communications. Mobile Roam. A unified roaming service offering your customers enhanced mobile connection around the world.

BT One for Communications. Mobile Roam. A unified roaming service offering your customers enhanced mobile connection around the world. BT One for Communications Mobile Roam A unified roaming service offering your customers enhanced mobile connection around the world. As the world shrinks, your mobile services must expand Your customers

More information

An Introduction to the Basics of Video Conferencing

An Introduction to the Basics of Video Conferencing WHITE PAPER An Introduction to the Basics of Video Conferencing Introduction In the next few years we shall see explosive growth in the use of video conferencing as a fundamental tool for businesses to

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect Optimisation Govern performance of the network BT Connect Networks that think BT Connect Optimisation based on Ipanema technology is a fully managed service and is part of the Connect Applications

More information

Excellence through experience. Shaping information technology to help you achieve more

Excellence through experience. Shaping information technology to help you achieve more Excellence through experience Shaping information technology to help you achieve more We base our service on the needs of our clients and listen carefully to their problems, their objectives and their

More information

Amcom IP Tel POWERED BY BROADSOFT

Amcom IP Tel POWERED BY BROADSOFT Amcom IP Tel POWERED BY BROADSOFT Unified Communications as a Service Unified Communications (UC) brings together all your real-time communication services such as IM, telephony, video conferencing and

More information

4net Technologies. Cloud Services V1.00-1115

4net Technologies. Cloud Services V1.00-1115 4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,

More information

Introducing VEGA Europe

Introducing VEGA Europe Introducing VEGA Europe Video Communications Audio Visual Solutions Skype For Business & Collaboration Digital Media Communications Telephony & Voice Workspace Management www.vega-global.eu Communications

More information

Are Hosted Video Conferencing Services Enough?

Are Hosted Video Conferencing Services Enough? WHITEPAPER Are Hosted Video Conferencing Services Enough? A Buyers Guide to Hosted and Managed Video Services Ira M. Weinstein June 2014 Sponsored by: Copyright 2014 Wainhouse Research, LLC Page 1 Introduction

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market

Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Analysis of Asia-Pacific Enterprise Mobile Collaboration Applications Market Disruptive Integrated Applications and New Partnerships Drive Growth 9847-64 January 2014 Contents Section Slide Numbers Executive

More information

Cisco Unified Videoconferencing Manager Version 5.5

Cisco Unified Videoconferencing Manager Version 5.5 Cisco Unified Videoconferencing Manager Version 5.5 A comprehensive management suite for Cisco Unified Videoconferencing solutions The Cisco Unified Videoconferencing product line an integral component

More information

User guide. Using BT MeetMe with Microsoft Lync Enterprise.

User guide. Using BT MeetMe with Microsoft Lync Enterprise. User guide. Using BT MeetMe with Microsoft Lync Enterprise. Contents. Introduction Why, when, and what Scheduling and inviting Scheduling a conference with Outlook Joining Joining the conference Joining

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE 1 WE MAKE IT POSSIBLE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND EXPERTISE TO STIMULATE REVENUE Join with BT Wholesale and Cisco to go Beyond Connectivity with the BTW

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS

CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT provides you with the full suite of IT business solutions to keep you operating at your best and without stress. OUR

More information

Video as a Service Welcome to a world of successful meetings

Video as a Service Welcome to a world of successful meetings Video as a Service Welcome to a world of successful meetings www.interoute.com What is Video as a Service (VaaS)? What is Video as a Service (VaaS)? Video as a Service is a fully managed visual communication

More information

Cohesion Managed Services

Cohesion Managed Services Cohesion It is s objective to deliver, through its Cohesion managed & hosted services portfolio, the kind of business cohesion that IT managers dream of, but never imagine they can afford. The services

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

Become more agile with Cloud services

Become more agile with Cloud services Become more agile with Cloud services and create cost-saving and security benefits for your busines Choose from a Private, Public, Hybrid or On-Premise Cloud service from NTT Communications ICT Solutions

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Single Screen Service September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive

More information

G-Cloud Video Services Service Definition

G-Cloud Video Services Service Definition G-Cloud Video Services Service Definition COMMERCIAL IN CONFIDENCE Registered office: Vodafone House, Berkshire, RG14 2FN, England. Registered in England No. 1471587 Page 1 of 11 Contents 1. Service Definition

More information

Polycom Networking Solutions Guide

Polycom Networking Solutions Guide Polycom Networking Solutions Guide Connect. Any Way You Want P o l y c o m I n d u Enterprise Financial Manufacturing Legal Technology Healthcare Telemedicine Teleclinic Continuing Education Remote Monitoring

More information

Enabling users with unified communications

Enabling users with unified communications Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience

More information

BT MeetMe video. User guide. BT Conferencing Version: 1.0

BT MeetMe video. User guide. BT Conferencing Version: 1.0 BT MeetMe video User guide BT Conferencing Version:.0 Contents Scheduling with Outlook Joining via Lync Joining via a Windows browser Joining via an ios device Joining via a video room or device In-app

More information

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS)

RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) RTS Communications G-Cloud Service Definition Video Conferencing as a Service (VAAS) Video Conferencing Endpoint Services September 2013 RTS G-Cloud Service Definition Page 1 CONTENTS 1. Executive Summary

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

Video Collaboration in the Cloud

Video Collaboration in the Cloud WHITEPAPER Video Collaboration in the Cloud Taking videoconferencing interoperability and ease-of-use to the next level Andrew W. Davis March 2012 Sponsored by: Copyright 2012 Wainhouse Research, LLC Page

More information

Network Infrastructure Product Guide

Network Infrastructure Product Guide Network Infrastructure Product Guide www.polycom.com solutions made simple, Inc.: 4750 Willow Road, Pleasanton, CA 94588 (T) 1.800.POLYCOM (765.9266) for North America only. For North America, Latin America

More information

Tech Trend. Cloud-Based Videoconferencing Solutions

Tech Trend. Cloud-Based Videoconferencing Solutions Tech Trend Cloud-Based Videoconferencing Solutions Have you ever asked yourself how can I save my business money and improve efficiency? How about your clients business? It may not seem like a probable

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

Making Enterprise Collaboration Cloud and Clear. Ramesh Paramaesvaran, Head of Design BT Global Services

Making Enterprise Collaboration Cloud and Clear. Ramesh Paramaesvaran, Head of Design BT Global Services Making Enterprise Collaboration Cloud and Clear Ramesh Paramaesvaran, Head of Design BT Global Services 20 years enabling business in Malaysia with 800+ Employees Global Development Centre Contract delivery

More information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information Microsoft Lync and SharePoint: Increase productivity by connecting people and information Achieve more for less by unifying employees and collaboration Computacenter together with ICS Solutions help organisations

More information

BT Cloud Voice. A truly flexible cloud-based phone system.

BT Cloud Voice. A truly flexible cloud-based phone system. BT Cloud Voice. A truly flexible cloud-based phone system. Get a long-term flexible solution to adapt to your business needs. Manage business calls quickly and easily. Work better with colleagues. Save

More information

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization?

MANAGED SERVICES. What are the Advantages of Managed Service for your Organization? MANAGED SERVICES best practices for your IT environment What are the Advantages of Managed Service for your Organization? Touchbase has been providing managed services to companies all over the world for

More information

Voice Conference Manager

Voice Conference Manager Solution Overview Finance Voice Conference Manager A specialist in-house audio conferencing solution for financial services trading floors. A specialist in-house audio conferencing solution for financial

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale.

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. Deliver more flexible working arrangements with unified communications 01 Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. When new employees

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

WHOLESALE SIP TRUNKING

WHOLESALE SIP TRUNKING 1 WE MAKE IT POSSIBLE The dawn of a new era of communications BT Wholesale s how new technology can bring new opportunities. 2 The dawn of a new era of communications The world of communications is changing,

More information

The Future of Business Collaboration. Delivered.

The Future of Business Collaboration. Delivered. Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but

More information

Video Conferencing Infrastructure and Endpoints

Video Conferencing Infrastructure and Endpoints Video Conferencing Infrastructure and Endpoints Market Outlook for EMEA August 2013 9847-64 Contents Section Slide Numbers Research Background 3 Market Definitions 4 Research Scope 5 Market Overview 6

More information

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance With BT, I get access to a whole team of experts, all backed by great project management. The

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You?

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? WHITE PAPER Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? Firms can use the guidance offered in this paper to better understand four available

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Partner Program Overview

Partner Program Overview Partner Program Overview September 2011 Global Headquarters 55 Broadway 14 th Floor New York, NY 10006 +1 212 490 1065 EMEA Headquarters 3 Minster Court Mincing Lane London EC3R 7DD +1 44 (0) 207 481 1600

More information

Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations

Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations utilises the economic and operational advantages of hosted and onpremise

More information

Skype for Business Migration Strategies

Skype for Business Migration Strategies Connecting meeting rooms Whitepaper Contents Overview...3 Doing nothing...4 Bridging the gap...5 Leverage current meeting room systems... 6 Making the switch...8 One world, one experience...9 In summary...10

More information

Condeco Meeting Room Booking Condeco R oom Booking So ftwar

Condeco Meeting Room Booking Condeco R oom Booking So ftwar Condeco Meeting Room Condeco Booking Room - The Booking most comprehensive Software A room seamless booking room solution booking on solution the market for conference rooms Condeco Conference Room Booking

More information

Maximizing Your Video Conference Room Investment. Deltapath Video Mobility Controller

Maximizing Your Video Conference Room Investment. Deltapath Video Mobility Controller Maximizing Your Video Conference Room Investment 1 Return on Investment on Video Conferencing Systems 2 Hours / Day / Endpoint ü Recoup all your investment through hard cost reductions ü Travel cost savings

More information

Benefits. Find The Solution That Is Right For You. Why Hire In-House Resources? We Have What You Need.

Benefits. Find The Solution That Is Right For You. Why Hire In-House Resources? We Have What You Need. Managed Services Managed Services Today s collaboration tools cut costs and empower companies with better communication. Companies that invest in these systems need those solutions to be managed properly,

More information

Contents. Problem Statement. Sample Problem Scenarios. Opportunity. One Meeting Environment. Achieving the Vision. Voice and Video Technology Area

Contents. Problem Statement. Sample Problem Scenarios. Opportunity. One Meeting Environment. Achieving the Vision. Voice and Video Technology Area Bill Rippon IBM Research, Sr. Network Engineer (bjripp@us.ibm.com) 6 October 2011 One Meeting Bringing together all the physical and virtual meetings Contents Problem Statement Sample Problem Scenarios

More information

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT

SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD POWERED BY MICROSOFT SingTel Managed Cloud, powered by Microsoft, is a secure and agile cloud computing solution (Infrastructure-as-a-Service or IaaS)

More information

AuDeo s Guide. Desktop & Mobile Video Conferencing

AuDeo s Guide. Desktop & Mobile Video Conferencing AuDeo s Guide to Desktop & Mobile Video Conferencing What s out there & what we think 1 Contents The benefits of desktop & mobile Video Conferencing... 3 Why choose business quality video over and above

More information

IT Helpdesk & Desktop Support Managed Services. Video Conference & Media Services Managed Services. IMAC (install, move, add, change)

IT Helpdesk & Desktop Support Managed Services. Video Conference & Media Services Managed Services. IMAC (install, move, add, change) IT Helpdesk & Desktop Support Managed Services Video Conference & Media Services Managed Services IMAC (install, move, add, change) IT Service Augmentation System Upgrades About Asia Focused Service Delivery

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Software for Scheduling

Software for Scheduling AT&T 12:34 PM Web API Reporting Support Parking AT&T myvrm Demo Book a Room Catering myvrm app A/V Security House keeping Audio Only Room Control Panel Internet Infrastructure Voice Streaming Multiple

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information