1 Brochure Video Managed Services Scheduled and reservationless conferencing services for your Polycom estate With more than 25 years experience in providing conferencing services to commercial, government and education organisations, our staff are experienced in implementing the best video solutions, no matter what your communication requirements. As a BT customer, you join more than 25,000 video system users who benefit from our end-to-end service portfolio. With Worldwide Network Operation Centres in Philadelphia, Denver, Sydney and London, and more than 35 field offices, you also have the confidence of knowing that our 24x7x265 helpdesk support and certified technicians are available to assist on a global basis. Our management platform facilitates our customer support programs by capturing pertinent information related to your conferencing activity from service set-up, call production, troubleshooting, helpdesk tracking and final billing. We re able to use this information to provide you with a streamlined service experience, tailored support programs and critical performance reports. We also continually invest in our management platform and the buildout of new service applications. As an example, we were one of the first Service Providers delivering interoperability services that enabled connectivity between Cisco and Polycom Telepresence solutions, giving you expanded communication reach and greater return on your conferencing investment. At BT, we re committed to delivering cost-effective world-class products and services that enable simple, yet powerful collaboration.
2 Why choose BT? BT removes all barriers Interoperability via our management platform lies at the heart of BT Conferencing s long-standing vision of bringing people together regardless of video system endpoints or network preferences. By utilising Telepresence Interoperability Protocol (TIP), our management platform lets you easily schedule and launch conferences between different Telepresence solutions and traditional SD and HD endpoints. Automated conferencing applications On-demand tools allow you to manage your conferencing environment when and where you need. Online reporting Real-time metrics keep you up-to-date on how your equipment is performing, and allow you to track how your organisation is using video to save time and money. Industry-leading service organisation with global reach With MPLS points of presence in over 170 countries, BT is a global service provider for video and Telepresence conferencing. Certifications from the industry s top manufacturers With BT, you work with Certified Video Conferencing Engineers (CVEs) for presales assistance, and numerous technicians with multi-vendor certifications, including accreditations from Polycom. Extensive industry expertise With over two decades of experience, BT Conferencing is an expert in top video conferencing and Telepresence equipment solutions, and has the following Polycom certifications (listed to the right of this page): Polycom s largest global Service Provider Partner One of only three Polycom multi-regional Platinum partners A partnership based on 15+ years of success Supporting 20,000 video systems across 25 countries Advanced Certified Telepresence VNOC Provider Leading Tier 1 RealPresence Platform Cloud Provider in North America Awards/Industry Recognition includes: 2012 EMEA Service Provider of the Year 2011 Global Service Provider of the Year 2010 Service Provider of the Year - North America 2009 Largest Global Revenue Direct Reseller 2008 Service Provider of the Year 2007 Highest Volume Reseller 2006 Highest Volume Reseller 2005 Largest North American Reseller 2004 Highest Volume Reseller Global Video Bridging centres Our facilities in the US, UK and APAC mean that global interconnectivity is a reality, and you re never without support with BT s 24x7x365 global helpdesk. Service Level Agreements With years of successfully delivering global conferencing solutions, BT takes pride in setting industry standards for service delivery. We re so confident of our ability to exceed customer expectations that we execute Service Level Agreements giving you the service and quality guarantees you expect. Powered by BT Our management platform allows us to offer you a wide range of Self-service and custom video conference bridging, service and maintenance options. 2 3
3 The conferencing life cycle Designing the right solution Configuring your network Choosing equipment Customised AV solutions Rely on project management Install with confidence Our consulting services are designed to help you choose the best conferencing solution for your organisation. Our experts are skilled at implementing the most complex services, including interoperability between different Telepresence technologies and networks. For this reason, initial customer consultations are vital. These meetings give us the opportunity to understand both the short and long-term goals of your conferencing program, and make the best recommendations for meeting the collaboration needs of your company. BT Conferencing is experienced with both ISDN and IP network and technologies, and we ve worked with many small and large customers to assist with migration strategies. We make network recommendations that not only account for your evolving communication requirements, but also future advancements in technology. BT Conferencing s solutions are built around industry-leading hardware technology, and backed by our proven services organisation that can design and support your entire conferencing network beyond the time that it goes live. When unique video room requirements exist, our tailored AV service programs allow us to design, integrate and deploy the right solutions. We ll work with you to standardise a design and deployment process specifi c to the needs of your conferencing program, helping to reduce costs and improve performance consistency. BT uses PMI standards to guide project implementation, and takes complete ownership from start to finish to ensure best practices are leveraged throughout all phases of the process. We also provide checkpoint updates, giving you the assurance that your project is on track, and we re meeting and even exceeding your expectations. With BT Conferencing, you can be sure your installation will be completed according to performance and timeframe expectations. Our personnel possess the most certifications and training in the industry and follow specific quality control guidelines. Management and support We understand the critical role conferencing plays in your business communications strategy. Downtime is not an option, which is why we offer a complete suite of management and support services. Our video maintenance solutions gives you the assurance that when you show up for a meeting your video is up and running. This allows you to maximise use of your video equipment, and create a high performing conferencing environment. To achieve this, BT Conferencing takes a proactive approach to maintenance. Our video maintenance solutions allow us to identify and resolve most equipment problems before they impact your conferences. By evaluating the data provided through our online reporting tool, we re also able to assess performance levels associated with your conferencing program. When then schedule Quarterly Business Reviews so that we can proactively discuss this information with all relevant stakeholders. During these reviews, BT is able to make recommendations and suggestions to improve quality and reliability, and continue to help you realize more value from your video investment. In addition, BT Conferencing can provide strategic staffing services when your resource requirements arise. In such cases, we hire, train and provide these staff members with access to our knowledge base and systems, and continually ensure they are competent on best practices and the latest conferencing technology. Scheduled Conferences For your everyday video meetings: Automated launch Automated video calling between multiple video devices via BT Engage Easy to use interface for Scheduling and Management via BT Engage Access via web, ios or android Schedule or Launch Now No attendee action required just show up! For your first time video call or for larger meetings: Attended Launch BT Operator support for call launching Making sure each site is connected into the call Monitoring the bridge activity and connectivity once the call has started Digital monitoring throughout the call For your high profile video meetings: Dedicated Producer A BT Conference producer to manage your entire conference. Conference services Dedicated resources to support Scheduled and Reservationless Video. We can assist you with point-to-point or bridged calls with a suite of tools and services that simplify and increase user adoption. This is an area of expertise for BT Conferencing, and we conduct over 150,000 conferences each year with a 98% satisfaction rating. We also offer flexible service plans, from Self-service to Produced calls, depending on your varying conferencing needs. In addition, our streaming packages give you the ability to take audio and video files and transmit them over the Internet or your corporate intranet giving you flexibility in how and when you communicate with your audiences. Our Event Management services are available to assist you with large scale meetings that typically incorporate various forms of conferencing media, AV requirements and personnel management. We take ownership of all production requirements, which enables you to successfully execute even the most complex and large-scale events. Reservationless Conferences For your ad hoc and everyday video meetings Personal Video MeetMe / Virtual Meeting Room Planned Meeting Chairperson schedules meeting via Outlook or Notes Chairperson inserts their Video MeetMe specific details, just as they would for Audio MeetMe conference Participants using video endpoints not dedicated to themselves, would reserve the video endpoint as normal At time of meeting Participants dial into the Video MeetMe lobby Chairperson dials into the Video MeetMe lobby and enters the Chair PIN to open the meeting Ad hoc Meeting Chairperson provides participants with the Video MeetMe dial-in details, just as they would for Audio MeetMe conference. This could perhaps be provided over a telephone conversation or an IM chat session Participants dial into the Video MeetMe lobby Chairperson dials into the Video MeetMe lobby and enters the Chair PIN to open the meeting. 4 5
4 Engage Meeting Manager Engage Meeting Manager is BT Conferencing s web-hosted application that gives you the flexibility and convenience to schedule, launch, monitor and control video conferences from your desktop computer. Designed with the non-technical user in mind, Engage Meeting Manager is an easy-to-use application that prevents resource conflicts and ensures that each video conference has the desired features available during a conference call. Save time and money Engage Meeting Manager requires no hardware or software to install and maintain. The web-based application increases efficiency through automation of your most common calls, and centralises room and video reservations into a single database to prevent over-bookings and errors. Engage puts scheduling into the hands of the end user, and allows the video conferencing administrator to focus on more technical aspects of their job. Increase reliability Engage Meeting Manager also lays the foundation for disaster recovery and overflow protection. We store customer site data in our database, so we can quickly load a call to a BT bridge should an emergency occur or resource constraints present themselves. Our system allows for bridge pooling resulting from overflow, so your conference can seamlessly move from a primary on-premise MCU to a secondary on-premise MCU. BT also offers consultation as a supplement to Engage Meeting Manager so we can help you take full advantage of this tool s call management, scheduling and reporting capabilities. Use Engage Meeting Manager to: Schedule and launch full-service and self-service automated calls Track endpoint information Analyse system utilisation Report on video ROI Evaluate trouble tickets Administer site and user data Oversee system health with Remote Equipment Monitoring (REM) Access online reporting Provide disaster and overflow protection Key call management features: Mute/unmute Connect/disconnect sites Extend a conference in progress Improve return-on-investment Through Engage Meeting Manager, you re able to connect different Telepresence technologies, maximise utilisation of your video conferencing investment and make well informed system utilisation decisions. As an example, you can run Site Directory, Conference Activity, Daily Video Schedule and MCU Utilization reports to show whether your equipment is being used to its fullest potential. In addition, with Engage Tracker, an addon component to the Engage module, you re able to measure the actual ROI of your video conferencing program. By using flight distances and associated costs, you re able to track savings for both travel costs and CO2 emissions when video is used. Hosting Services BT Hosting Services are provided in data centre suites specifically prepared to accommodate the requirements of modern video conferencing infrastructure equipment, and include equipment racking, power, physical security services and a controlled environment. 6 7
5 Mobile video is everywhere Many users now have access to video on their personal devices. And they want to use the capabilities to collaborate with others; whether they are on the go, working from home, or simply have a preference for mobile collaboration. At the same time, organisations need to maintain the security of their networks, preserve the privacy of their meetings, and ensure that any new capabilities are seamlessly integrated with their business processes. BT Conferencing s Video Managed services provide a secure perimeter to client networks while delivering a convenient way for internet connected devices to participate in video meetings. Why choose Video Managed Services? BT s Video Managed Services bring it all together you re able to simplify all aspects of video collaboration, create an enhanced user experience and reduce your program management costs. Our unique management platform breaks down the barriers to open collaboration across multiple Telepresence & traditional endpoint technologies as well as multiple networks, enabling maximum usage. We work with you to optimise usage of your video solution throughout your enterprise and then prove the return on your investment through Engage Tracker. With over 25 years of experience, BT is the largest global video services provider with a proven track record for delivering high performance conferencing programmess such as Video Managed Services. Mobile Application Software: The desktop, tablet, or mobile devices must use video software that supports H.264 based video along with either SIP or H.323 signalling. Popular examples of compliant software that run on Android, Macintosh, ios and Windows devices include: Polycom Telepresence m100tm Cisco JabberTM Video for TelePresence Lifesize ClearSeaTM There are many other examples of compliant software for mobile and desktop devices. Furthermore most room-based video devices are also compliant Microsoft Lync 2010 is supported via specific hardware; please contact your video specialist for more info Skype, Apple Facetime, and Google Chat are not supported (they do not use H.264 video). 8 9
6 Get in touch Asia-Pacific: Australia: or Hong Kong: India: Japan: Malaysia: +60 (0) New Zealand: Singapore: South Korea: +82 (0) Taiwan: The following numbers support Asia Pacific based customers who have regional offices in North America or the United Kingdom: North America: or (east) (west), United Kingdom: or +44 (0) EMEA: International: North America: US Toll Free: International: +44 (0) UK: UK Freefone: International: Visit us online: Offices worldwide British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: BT Conferencing Americas: 150 Newport Ave. Ext., Quincy, MA 02171, USA. APAC: Level 12 BT Tower, 1 Market Street, Sydney NSW 2000, Australia. PHME 68655
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