Telephony Telephony more than just a phone system.

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1 Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted Collaboration System (HCS). En Pointe ECS is an Enterprise-class offering with all hardware, software, maintenance, and support included as a monthly recurring OpEx cost. Increase Productivity Opex vs Capex Enhance corporate communications with an on-demand hosted solution. Employees are available at all times from the car, from home, or your office. Receive a call at your desk or forward to your cell. Utilize multiple methods of communicating based on availability. Free IT staff from mundane communications tasks. Receive Enterprise communications with zero capital expenditures, billed at a fixed monthly rate. Simplify and Streamline Corporate Communications Provide bleeding edge Cisco communications technology to every employee with ease, regardless of their location. Connect all of the corporate offices and remote workers to one system, reducing the complexity of the solution and the number of vendors required to deliver service. Communication delivered as a Service The cloud-based software as a service model (SaaS) has developed into the Unified Communications as a service model (UCaaS) meaning that all services, maintenance and support are provided to the company depending on their needs at a fixed monthly cost. Integrates with Existing Architecture and Communications Solutions The ECS system easily integrates with current premise-based solutions allowing companies to leverage their existing investment in communications infrastructure. Systems do not have to be Cisco or even VoIP, they can be a variety of supported older PBX solutions to the most current VoIP PBX. ECS can also integrate with existing PRI or port your numbers our SIP Carrier. Existing voice gateways and dial plans can remain unchanged Cisco End-to-End Solution En Pointe ECS utilizes the latest HCS technology from Cisco Systems, providing companies with a bleedingedge communications system that is future-proofed and secure.

2 Telephony Telephony more than just a phone system. Communications Packages and Features. You have the ability to add video and desktop sharing to enhance your conferencing solutions. Work virtually, but have it show as though you are face to face with the other user. Plus Premier Collaboration Plus Collaboration Premier Executive Video Premier CP-6941 CP-6945 CP-7945 CP-8945 CP-9971 Basic package for simple reach across organization Desktop collaboration package for standard user deployment across the office Power collaboration package for users that need additional features and phone keys Executive package for executive and secretary. Gigabit connectivity and option to use iphone or android device client Executive package with Video collaboration built-in for point to point calling right from desktop mail (option) mail mail mail mail Presence (option) Presence Presence Presence Presence 10/100 IP Phone 10/100/1000 Phone 10/100/1000 Phone 10/100/1000 IP Phone 10/100/1000 IP Phone Single Device 2nd Device (option) Extension Mobility* Extension Mobility* Extension Mobility* Single Number Reach Single Number Reach Single Number Reach 2nd Device (option) Up to 10 Devices Up to 10 Devices Mobile Client (iphone, etc) Mobile Client (iphone, etc) Available: White/Black Available: White/Black Optional Features Phone Mobile (See Mobility) Remote Office Single Number Reach Blackberry integration Additional Phone (Home, remote office, etc) Multiple Phones Android integration Quick, Easy, maintenance-free installation Unlimited Local and Nationwide dialing through our SIP Provider iphone integration Same corporate extension and DID Call-Park Call-Pickup Shared Lines Extension Dialing Ad-hoc conferencing E911 Transfer Internal and external, extension or DID Extension Mobility/ Hotelling MWI -recognition voic services Auto-attendant Utilize new or existing voice gateways Same phone capabilities as corporate office

3 Mobility Work from anywhere at any time. ECS Mobility The En Pointe ECS solution easily integrates with the latest mobile devices and platforms. Have your inbox sent to any data capable mobile wireless device allowing employees to stay connected all the time. iphone Cisco Mobile turns your iphone into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and manage calls using ECS. You can place and receive calls using your work phone number, and make calls over a Wi-Fi network to save on roaming charges and mobile minutes while receiving better in-building network coverage Place and receive calls using just the work phone number Utlize Wi-Fi networks to save roaming charges and mobile minutes Call me feature enhances Cisco Unified MeetingPlace meeting usage from iphone calendar Notifications of new missed calls and voice messages when the Cisco Mobile is not running. Dial Via Office Dial via Office feature allows users to make calls from their mobile phones as if they were dialing from their desk phones Wi-fi improves in-building network coverage Android Android Mobile turns your device into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and manage calls using ECS. You can place and receive calls using your work phone number, and make calls over a Wi-Fi network to save on roaming charges and mobile minutes while receiving better in-building network coverage. Place and receive calls using just the work phone number Utlize Wi-fi networks to save roaming charges and mobile minutes Wi-fi improves in-building network coverage Tie into the native Android Phone application to place calls from the Keypad, Contacts, Favorites, or Call log and use the global search box on the Android Home screen. Have multiple Enterprise VoIP calls (call waiting, add new call, swap between active calls). Standard in-call features of the Cisco IP Phone, including hold, transfer, resume, and conference. BlackBerry BlackBerry Mobile System, a mobility software package designed to unify desk phone features with BlackBerry smartphones thought cellular data networks and Wi-Fi networks optimizing costs and coverage making users more reachable and productive. BlackBerry Mobile System provides a mobility software package designed to unify desk phone features with BlackBerry smartphones. Utilize cellular data networks and Wi-Fi networks to optimize costs and coverage making users more reachable and productive.

4 Mobility Work from anywhere at any time. Mobility Features & Integration. Mobility Enhances Productivity The ECS Mobility solution ensures that employees always have access to their inbox so they can retrieve messages from their desktop client, their mobile device, or their web-based client. Improve response times to critical messages Mobility Enhances Communication Single Phone Number Single number reach allows both your corporate phone line and your cell to receive voice calls with just a single phone number Single Inbox Employees only need to check one inbox for all messaging Team collaboration is more inclusive and effective Mobility Simplifies Communication With just a mobile device, employees are available and accessible with enhanced communications features Employees can use corporate dial plan from mobile devices Integrate with corporate mobile phone plan The En Pointe ECS solution easily integrates with the latest mobile devices and platforms. Have your inbox sent to any data capable mobile wireless device allowing employees to stay connected all the time. Extend PBX functionality to Mobile devices Mobile device functionality is enhanced with IP Phone and PBX features. Desk phones and mobile devices provide similar functionality reducing cost for mobile employees

5 Call Center Improve Customer Service through a streamlined Contact Center. Call Center ECS meets the needs of midmarket and enterprise companies that need easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management. Reduce Business Costs ECS Contact Center support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs by streamlining and centralizing the applications delivered to agents and customers, while reducing the number of vendors and endpoints required for an Enterprise level solution. Improve Customer Interaction Improve customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. Manage Contact Center Call Flows ECS Contact Center helps ensure your business rules for inbound and outbound voice and ; and customer interaction management helps ensure that each contact is delivered to the right agent the first time Enterprise Contact Center Technology Based on Cisco Unified Contact Center technology, ECS offers clients and features to support the entire Enterprise - from Agent Desktop clients to Supervisor Clients. These are fully able to integrate into Cisco Presence and the Unified Communications Platform for unmatched connectivity to your clients and internal enterprise environment. Leverage Existing Technology Integrate the Contact Center into the current communications platform to reduce costs and leverage existing technology across the organization.

6 Call Center Improve Customer Service through a streamlined Contact Center. Feature options. Routing Capabilities Inbound and Outbound call routing Web Browser Version Management Create queues Full call recording Locally or remote destination CTI Integration Can integrate with JAVA, SQL and HTTP desktop Application s Full Workforce Management and Quality Management (Optional Features) Easy Installation and setup Ease of administration Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise IP Phone Agent Enhanced security High Availability Virtualized environment Automatic call distributor (ACD) features including: conditional routing call-in-queue expected-wait-time messages enterprise data displays real-time data historical reporting Blended Preview Outbound Dialer and outbound interactive voice response capabilities

7 Conferencing, Video and Web conferencing facilitate collaboration. Conferencing, Video and Web conferencing facilitate collaboration Reduce Conferencing Cost ECS can reduce the cost of your conferencing solutions by working with your existing messaging and telephony infrastructure. Stay Connected Set up meetings from anywhere without the hassle and cost of hiring extra conferencing service providers. Connect and meet with colleagues and customers using a familiar, easy to use interface. Conferencing and Collaboration Solutions Webex Share presentations online, whiteboard and collaborate virtually from anywhere. Combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk. Save time and money in travel. Reduce employee and customer training costs Facilitate collaboration with distant colleagues and clients. Eliminate the hassle of ing files and following up by phone. Meetings become more productive and successful. Video Conferencing ECS offers Desktop Video integration to Tandberg Conferencing and Cisco TelePresence. Provide realistic feeling of meeting face to face in conference room Video conferencing in the cloud through ECS is available in the near future. Reduce travel costs and need to commute for meetings Spend more time in meetings, not traveling and organizing them Transform conference room space into a TelePresence or Tandberg collaboration space

8 Conferencing, Video and Web conferencing facilitate collaboration. Audio conferencing ECS offers Desktop and Mobile integration to MeetingPlace and Ad-Hoc conferencing. Advanced audio conferencing in the cloud through ECS is available in the near future. Many audio conferencing solutions available! ECS offers Desktop and Mobile or audio-only integration to MeetingPlace Ad-Hoc conferencing through Unified Communications Platform Advanced audio conferencing in the cloud through ECS is available in the near future WebEx Features Online Web meeting and sharing Globally accessible Desktop Sharing Options Large group conference 25 users and greater Audio recording in the WebEx Meeting Video conferencing Features Globally Accessible Desktop Presence Interation Integration with Clients and Business Partners Options Record Video Sessions Audio conferencing Features Conference Bridge or Ad-Hoc conferencing Audio Conference from your desktop phone or computer PC and Mac Options Record Audio Sessions Global Numbers

9 Messaging One centralized system simplifies messaging. En Pointe ECS provides a Unified Messaging platform which allows voic s, s and efax s to be received to the same inbox. These can be checked from the office, or any mobile device that is integrated to the voic system, so messages are never missed. Features of Unified Messaging include: Messaging The inbox becomes a central location where all messages are delivered. integration with mobile device Instant Messaging Supports Business-to-business and business-to-consumer federation creates the way for IM and presence users to communicate outside of their enterprises and still ensure secure, policy-controlled, transparent communication. Chat, or escalate your message to a phone call/ Video call either through a soft client or desktop phone ECS Presence delivers enhanced enterprise IM features, including: group chat, persistent chat, and IM logging, along with a suite of business-to-business and business-toconsumer IM and presence open federations) Messaging Corporate voice messaging includes more than retrieving voice messages via a phone. mail features include: Retrieval from outside the office Notification via IP Phone, Mobile Phone, and SMS Customized Greetings recognition for all voic commands The ECS Unified Messaging system is based on the latest voic platform from Cisco: Cisco s Unity Connection. This allows advanced voic features to be delivered in real-time to multiple devices in multiple formats, while at the same time accelerates collaboration.

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