Unified Communications. The Technologies, Features & Benefits

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Unified Communications. The Technologies, Features & Benefits"

Transcription

1 Unified Communications The Technologies, Features & Benefits

2 Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation 4 Globalisation 4 Bring Your Own Device (BYOD) 5 Cloud Computing 5 Video 5 Benefits of Unified Communications 8 Collaboration 8 Productivity 8 Decision Making 8 Customer Service 8 Cost Savings 8 Business Continuity 8 Scalability 8 Vendor Consolidation 8 Simplified Infrastructure 8 A Greener Approach 8 Unified Communications 6 Real-Time Technologies 6 Any-Time Technologies 6 Presence 6 Who should be considering UC? 9 About IP Solutions 10 IP the platform for Unified Communications 7 VoIP 7 Converged Voice and Data 7 On-Premise, Managed, Hosted or Cloud? 7 Lync 7 T F E

3 Unified Communications 3 Executive Summary Unified Communications is probably the most important thing to happen to the office worker since the PC came along Bill Gates Effective communication is the key to success. Not only in terms of delivering your core value propositions to the market but in terms of enabling every aspect of your business operations. Unifying business communications technology is the logical evolution of our fascination with convergence. Convenience aside, organisations need to keep abreast of the latest trends in mobility, virtualisation and globalisation in order to compete effectively in markets that are always on and where customers expect their needs and preferences to be at the heart of business communications. As the internet continues to revolutionise the way in which businesses communicate, the sheer variety of media available means organisations need to maintain a range of synchronous and asynchronous channels of communication. Although challenging, the rewards for successfully managing a unified communications strategy can be significant. Improved productivity, lower operating costs and better customer service are just some of the benefits delivered by UC. If you haven t adopted a UC strategy yet, or think it s only suitable for big business, it s time to reassess. UC is the future of communications and the future is now. T F E

4 Unified Communications 4 Introduction UC offers the ability to significantly improve how individuals, groups and companies interact and perform Gartner Technology has always influenced the way organisations operate. Now, more than ever, the way in which we communicate influences not just how successful we are, but how people and businesses work. As the pace of business grows and our workforce becomes more mobile and more responsive, business communications needs to not just keep up, but set the pace for future development. Developments in high speed connectivity, the pervasive nature of wireless LAN technology and the rapid adoption of business applications for instant messaging, WebEx and VoIP have driven a need for a joined-up approach to business communications. Employees, customers and suppliers are all looking for instant access to business critical applications, systems and each other. Unified Communications provides the platform to address a wide variety of stakeholder requirements and leverages the benefits of a range of real-time and any-time technologies to deliver improvements in workforce productivity whilst reducing costs. Unified Communications has been talked about in somewhat exulted tones for the better part of ten years. However, the technology hasn t really been able to deliver on its promises until now. Improvements in bandwidth, connectivity and performance, across both networks and devices, mean we are now in a position to start reaping the benefits of UC. T F E

5 Unified Communications 5 What s Trending? Workforce Mobility Technological advances and changing social trends have been working to stimulate the growth of mobility. IT industry analysts IDC expect the number of mobile workers to hit 1.3billion by 2015, that s over a third of the global workforce. The ability to work from home, the car, the office, or even the beach, not only improves productivity but has a positive effect on job satisfaction and is a vital part of a robust business continuity plan. High-speed networks and the latest 4G mobile services have eradicated the performance issues historically associated with remote working, so workers can be just as productive working remotely as they could in the office. In fact, most studies suggest remote workers are more productive than their office-bound colleagues as they stay connected for longer and experience fewer distractions during the working day. Desktop Virtualisation The virtualisation of the desktop environment provides workers with access to business-critical systems and applications anywhere, anytime. Delivering a virtual desktop to any mobile or remote device provides users with a secure, consistent work environment. For IT, adoption of a virtualised infrastructure generates significant savings in terms of management resource and operational expense and dramatically simplifies software provisioning. Globalisation The web has revolutionised the way in which we consume products and services. The ease with which options can be researched and purchased has resulted in a global marketplace; where customers expect 24 / 7 service and support. Advances in communications technologies have broken down international boundaries and resulted in a greater degree of interdependency between businesses and consumers across the globe. The always-on nature of the global marketplace is influencing how businesses provision services and support; which in turn is influencing their choice of communications technology. T F E

6 Unified Communications 6 Bring Your Own Device (BYOD) For mobile and remote workers, the option to choose their own device is proving increasingly popular. The shift to users own devices is inexorable and is forcing organisations to formalise their approach to device management. As business and consumer technology becomes increasingly converged, it is no surprise that employees are opting for a single device for their business and social computing. A 2013 study by Gartner Bring your own device: The Facts and the Future, predicts more than 50% of all businesses will be mandating a BYOD strategy by Whilst there are obvious benefits in terms of flexibility and productivity, BYOD doesn t come without its challenges. Costs become difficult to manage and security is a major consideration. Managing a disparate portfolio of smartphones, tablets and laptops can be a real headache for IT. Cloud Computing From infrastructure to platform and software-as-a-service, the Cloud is a genuine revolution in terms of information and communications technology. The Cloud offers significant benefits to business in terms of cost savings and process efficiencies, as well as increased flexibility and resilience. As consumers become increasingly Cloud-savvy, businesses will continue to make more IT services and applications available. Instant access to business critical applications is made easy and the cost of provisioning and upgrading software licenses is significantly reduced. Video Video is becoming more and more prevalent in business communications as a broader range of devices comes equipped with AV capability. The increase in quality of audio and video has been accompanied by significant increases in connectivity and bandwidth, enabling high definition video across a range of devices. As organisations come under pressure to reduce costs and carbon emissions and to encourage greater collaboration across geographical divides, immersive teleconferencing facilities have become increasingly popular. T F E

7 Unified Communications 7 Unified Communications UC is still in a development stage, with different vendors offering different combinations of synchronous and asynchronous (real-time and any-time) technologies. For simplicity s sake, here is a breakdown of the key components of a UC solution: Real-Time Technologies Any-Time Technologies Telephony (IP, Fixed, Mobile) Instant Messaging (IM) Audio Conferencing Video Conferencing WebEx Presence Call Centre Services Collaboration Tools Voic SMS Video Presence UNIFIED COMMUNICATIONS Voice Directory Services Data Mobility Presence Presence is a key component of Unified Communications and is essential if organisations are to make the most of the technology. It enables users to identify contacts, locate them, view their status and choose the best method of communicating with them. Presence incorporates information from a variety of sources to determine the status of individuals. For example, are they on the phone? Are they at their keyboard? Are they in a meeting? It can also be used to determine how they can best be contacted and what types of data can be sent by leveraging device profiles. Whilst presence offers a number of benefits in terms of internal communication and collaboration, perhaps it has most to offer in the sphere of customer service. By leveraging multiple points of presence (MPOP) a UC system can determine if a contact is available or not, if they at their desk, in a meeting or roaming and connect them appropriately. T F E

8 Unified Communications 8 IP the platform for Unified Communications VoIP Voice over IP (VoIP) has been with us since the turn of the millennium and has become the de facto standard for modern business communications. VoIP delivers a number of advantages over traditional PBX and copper wiring solutions, including: Affordability Security Scalability Versatility Resilience The Internet Protocol (IP) is the principal communications protocol used for relaying packets of information across network boundaries. Its routing functionality enables inter-networking and is, essentially, the foundation of the Internet. The adoption of IP has been gathering pace since it first became available to the mass market in Whilst there is still a large installed base of PBX systems in use, most organisations have a migration plan in place and intend to move to IP when their current PBX reaches end-of-life. Converged Voice and Data The introduction of VoIP systems has allowed for the convergence of voice and data networks, allowing businesses to deliver multiple services across a single IP network. The rapid adoption of converged systems infrastructure is a result of the inherent benefits of reduced costs and complexity and increased functionality and performance; which appeals to organisation of all types and sizes. By moving to a converged IP network businesses are able to deliver against the age-old measure of doing more for less and benefit from improved call management, reduced call costs and a simplified ICT infrastructure. On-Premise, Managed, Hosted or Cloud? As with all business technologies, organisations have a choice between investing in an on-premise solution and leveraging one of a range of service providers. If your business is based out of a single office and doesn t need to contact remote or mobile workers frequently then an on-premise solution is the safe option. However, this is a model that applies to very few businesses nowadays. If you are a business that runs multiple offices, employs home-workers, maintains a field sales force, operates a contact centre or a help-desk then a hosted or cloud solution is likely to offer a better fit. Lync Microsoft Lync is a unified communications platform that delivers enhanced collaboration and communication tools. It enables desktop and application sharing and integrates seamlessly with the rest of the Microsoft portfolio. Real-time presence information allows users to access the full suite of communications tools from a single user interface: desktop sharing, telephony, video conferencing, instant messaging and . In addition to user benefits, Lync provides IT with a reliable, secure unified communications solution. Lync is easy to deploy and manage and delivers a scalable, flexible UC solution with a low TCO. T F E

9 Unified Communications 9 Benefits of Unified Communications Adopting a Unified Communications solution can provide wide-ranging benefits to any business; not just in terms of user experience, but also from an IT perspective. Collaboration One of the major benefits of UC is the ability for remote and mobile workers to work collaboratively with their office-based colleagues. As collaborative working becomes more prevalent, audio and video conferencing provides remote users with a more immersive experience. Productivity Having immediate access to all of their communications tools via a single interface saves users time and allows them to remain productive whether they are at home, in the office or on the move. Decision Making Projects are often subject to delay if the right decision maker cannot be contacted at the right time. Leveraging the real-time elements of UC can help speed up the approvals process. Customer Service Improvements in productivity and accessibility have a positive impact on customer service levels as enquiries can be routed to the right contact and responded to quickly. Cost Savings UC provides cost and time savings on a number of levels. A hosted solution is typically much cheaper to implement than an on-premise solution, reducing capital expenditure. Operating costs are also driven down with lower call costs and software licensing fees. Business Continuity A hosted UC solution provides much greater resilience as automatic failover and call routing can carry on seamlessly, regardless of user location. By taking communication to the cloud you effectively eliminate the single point of failure. Scalability Unified Communications provided on a per-user, per-function basis is incredibly flexible. Provision can be scaled up or down to meet your changing business needs without the need for additional software licenses and complex roll-outs. Additional functionality can be turned off and on as needed and deployed according to user profiles. Vendor Consolidation Converged voice and data services mean a single vendor and a single invoice for local, national and international calls as well as conferencing, Exchange and Internet access. Simplified Infrastructure Converged voice and data infrastructure results in a significant reduction in infrastructure costs and management time; freeing IT resource to focus on other business-critical activity. A Greener Approach UC can help organisations who are pursuing greener agendas in a number of ways. By reducing the physical number of devices and systems required, power consumption and office space can be reduced. Enabling more collaborative remote working also cuts down on user travel, helping reduce your carbon footprint. T F E

10 Unified Communications 10 Start-ups Multiple Offices Mergers & Acquisitions Legacy PBX Who should be considering UC? Unified Communications is not just a solution for large enterprises. In fact, many small and medium sized businesses can realize greater benefits from adopting a unified approach. If you are a start-up business, deploying a unified infrastructure from the outset makes a great deal of sense. It will reduce your capital expenditure on ICT and provide a solution that will scale seamlessly as your business grows. If you are a small business that runs out of multiple offices, UC can deliver significant cost savings and improve productivity. Making your users more easily accessible to your customers and suppliers also helps improve customer service and time management. If you are planning a merger or acquisition, now is a good time to move to a UC platform; rather than being stuck with disparate legacy systems and vendors. If you are outgrowing your current telephony system or your PBX is going end-of-life, it is an ideal opportunity to migrate to a UC platform. Taking your communications to the cloud provides a more flexible, future proof solution. If you are a larger business that is establishing a contact centre, UC can help improve customer satisfaction and agent performance as calls are routed quickly and intelligently. If you are implementing remote working or BYOD strategies, UC can deliver improvements in user productivity, collaboration, cost management and IT provisioning. Contact Centres If you are looking to implement greener working practices, UC offers support in terms of reducing the overall IT estate and helping to reduce the power and cooling requirements for your datacentre. Greater collaboration and a more immersive remote working experience also reduce the need for user travel. Mobile Workers T F E

11 Unified Communications 11 About IP Solutions IP Solutions, one of the UK s leading independent communication services providers, has over 10 years experience of providing communication solutions for organisations of all types. Using their extensive market knowledge and analytical tools, they provide cost-effective solutions for businesses that are looking to maximise the benefits of unified communications. By reviewing and accessing the needs of an organisation, IP Solutions can provide critical information and advice their assistance with managing communications costs and implementing new tariff structures has saved organisations hundreds of thousands of pounds. Independent and jargon-free recommendations have helped a host of high profile businesses reduce their annual costs significantly, whilst achieving a flexible and productive communications infrastructure. As one of the largest providers of UC infrastructures in the UK, IP Solutions can implement hosted solutions to help companies streamline their communications; delivering economies of scale, flexibility, greater workforce collaboration and productivity. T F E

12 T F E

Understanding The Benefits Of Unified Communications And Hosted VoIP

Understanding The Benefits Of Unified Communications And Hosted VoIP Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Why Should Unified Communications Be Part Of Your Strategy?

Why Should Unified Communications Be Part Of Your Strategy? oip Why Should Unified Communications Be Part Of Your Strategy? It s not just the large firms implementing Unified Communications (UC), small organisations are also starting to reap the benefits. Who Should

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

Get the right communications toolkit to achieve business growth

Get the right communications toolkit to achieve business growth Get the right communications toolkit to achieve business growth The way your business communicates is changing. As businesses increasingly adopt more flexible ways of working, is it time for you to consider

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

eircom unified communications solutions giving your teams the power to deliver

eircom unified communications solutions giving your teams the power to deliver eircom unified communications solutions giving your teams the power to deliver In a fast-moving world, information is power Business today moves fast: If your teams can t easily access the right resources

More information

Innovation in Security. Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century

Innovation in Security. Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century Innovation in Security Secure Enterprise U n i f i e d C o m m u n i c a t i o n to protect business assets in the 21st Century The complete Security Solution for SIP and Unified Communications designed

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System

White Paper. 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System 7 Business Benefits of Moving From an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

big trends for small businesses

big trends for small businesses big trends for small businesses New technology that means business Today, if you tell someone you ll be in touch, they may not only ask when but how. Business owners have more communications channels at

More information

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality Creating Business Advantage Solutions Insight Unified Communications & Collaboration: From vendor hype to technological reality Unified Communication & Collaboration Page 1 Unified Communications is the

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Managed Private Cloud for Microsoft Lync

Managed Private Cloud for Microsoft Lync Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6

1 Executive Summary... 3. 2 Document Structure... 5. 3 Business Context... 6 Contents 1 Executive Summary... 3 2 Document Structure... 5 3 Business Context... 6 4 Strategic Response... 8 4.1 Platform... 8 4.2 Network... 10 4.3 Unified Communications... 11 5 Implementation status...

More information

The "All-in-one" Communications Solution for Small and Medium-Size Companies

The All-in-one Communications Solution for Small and Medium-Size Companies IP Telephony Contact Centers Mobility Services OVERVIEW Avaya IP Office The "All-in-one" Communications Solution for Small and Medium-Size Companies Enhancing Customer Service... Controlling Costs...Operating

More information

CompleteCare+ Enterprise Voice

CompleteCare+ Enterprise Voice There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications

More information

White Paper. Calculating the Real Cost of a Business Phone System

White Paper. Calculating the Real Cost of a Business Phone System White Paper Calculating the Real Cost of a Business Phone System Calculating the Real Cost of a Business Phone System How cloud phone systems eliminate the many hidden costs of an on-premise PBX Most IT

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

Empower the Workforce with BYOD and Collaboration

Empower the Workforce with BYOD and Collaboration Empower the Workforce with BYOD and Collaboration Cloud-Based Unified Communications Enhances BYOD Strategies January 2014 Prepared by: Zeus Kerravala Empower the Workforce with BYOD and Collaboration

More information

Professional Services Solutions

Professional Services Solutions Professional Services Solutions Excellent communications are at the forefront of every professional service providing organisation. Mitel offers every practice and agency the opportunity to embrace new

More information

Unified Communications: Bringing People and Businesses Closer Together

Unified Communications: Bringing People and Businesses Closer Together : Bringing People and Businesses Closer Together A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk There are many clear benefits from an avsnet

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity Solutions Unified Communications Answering the Call for Greater Collaboration and Productivity Unified Communications The typical user can save up to 30 minutes a day by being able to manage their voicemail,

More information

VoIP for a Global, Mobile Workforce One Source Networks White Paper

VoIP for a Global, Mobile Workforce One Source Networks White Paper VoIP for a Global, Mobile Workforce One Source Networks White Paper 3 VoIP for a Global, Mobile Workforce 5 Mobility Enablers SIP and Cloud PBX 7 Cloud-based VoIP Solutions Save Time and Money 9 11 Sounds

More information

Unified Communications as a service : Tata Communications with Skype for Business

Unified Communications as a service : Tata Communications with Skype for Business Unified Communications as a service : END-TO-END SKYPE FOR BUSINESS UNIFIED COMMUNICATIONS SOLUTION FOR GLOBAL ENTERPRISES SEAMLESS, CONSISTENT QoS GLOBALLY TABLE OF CONTENTS Executive summary 3 Getting

More information

Desktop Virtualisation

Desktop Virtualisation Shaping the future of end user services Desktop Virtualisation Seize opportunities before others see them Remember the not-too-distant past?» Traditional thin client systems struggled to gain wide acceptance,

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

Enabling users with unified communications

Enabling users with unified communications Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15

University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 University of Strathclyde: Information Services Directorate Operational Plan for 2014/15 Enabling the future: transforming our information systems and technology 2014/15 2014/2015 CONTENTS 1 DRIVERS, STRATEGIC

More information

Top Five Reasons to Implement Unified Communications Now

Top Five Reasons to Implement Unified Communications Now Top Five Reasons to Implement Unified Communications Now August 2013 Prepared by: Zeus Kerravala Top Five Reasons to Implement Unified Communications Now by Zeus Kerravala August 2013 º º º º º º º º º

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

Video Telephony: Completing the Picture of Unified Communications Effectiveness

Video Telephony: Completing the Picture of Unified Communications Effectiveness Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com I D C E X E C U T I V E B R I E F Video Telephony: Completing the Picture of Unified Communications

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports your mobile workforce What s the first thing you do when you wake up in the morning?

More information

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You?

Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? WHITE PAPER Four Virtual Meeting Room Deployment Strategies for Technology Companies: Which Strategy is Best for You? Firms can use the guidance offered in this paper to better understand four available

More information

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG As your workforce

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

The Future of Business Collaboration. Delivered.

The Future of Business Collaboration. Delivered. Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP)

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP) Incorporating Voice over Internet Protocol (VoIP) IP Telephony Incorporating Voice over Internet Protocol (VoIP) Dramatically improve the way you work. Everyone's talking about Voice over Internet Protocol

More information

4net Technologies. Cloud Services V1.00-1115

4net Technologies. Cloud Services V1.00-1115 4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

Next Generation Video Conferencing

Next Generation Video Conferencing WHITE PAPER Next Generation Video Conferencing Boosting Productivity of the Decentralized Workforce By Debra Chin Senior Vice President Palmer Research May 2011 This Palmer Research White Paper was commissioned

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution.

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Australia au.nec.com Communication and collaboration. Your way. Modern

More information

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network

Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network Solution Overivew Boosting Business Mobility and Responsiveness with the Cisco Unified Wireless Network EXECUTIVE SUMMARY Today s businesses are turning to wireless networking to give employees immediate

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration

White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration What You Will Learn According to a new survey by Forrester Research, 7 out of 10 enterprises are investing

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce RingCentral White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports

More information

RETAIL SECTOR ENHANCING THE CUSTOMER EXPERIENCE & MAXIMISING

RETAIL SECTOR ENHANCING THE CUSTOMER EXPERIENCE & MAXIMISING RETAIL SECTOR ENHANCING THE CUSTOMER EXPERIENCE & MAXIMISING OPERATIONAL EFFICIENCY How Skype for Business can increase sales and lower costs through better communication and collaboration SKYPE FOR BUSINESS

More information

Beyond converged networks: driving user productivity through unified communications and collaboration.

Beyond converged networks: driving user productivity through unified communications and collaboration. Unified communications and collaboration solutions White paper April 2007 Beyond converged networks: driving user productivity through unified communications and collaboration. Page 2 Contents 2 Executive

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Cisco Business Edition 3000

Cisco Business Edition 3000 Solution Overview Cisco Business Edition 3000 Value, Simplicity, and Essential Features for Small and Medium-Sized Businesses Cisco Business Edition 3000 provides you essential collaboration capabilities

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Mobilize to Rightsize Your Network

Mobilize to Rightsize Your Network Mobilize to Rightsize Your Network Table of Contents How enterprise mobility can reduce the total cost of network ownership by 70 percent 3 Mobility means cost savings 3 Getting started on savings 4 Make

More information

Ten Ways Businesses Save with VoIP by Clare Kaufman

Ten Ways Businesses Save with VoIP by Clare Kaufman Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance

More information

The Best Communications Solution for Your Business ipecs-lik

The Best Communications Solution for Your Business ipecs-lik Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

Enterprise Video Conferencing: Ready for Prime Time

Enterprise Video Conferencing: Ready for Prime Time Enterprise Video Conferencing: Ready for Prime Time A White Paper From By Richard Kent and Harold Tepper December, 2005 Table of Contents: Introduction 3 The Convergence of Video and IP Telephony...3 Customer

More information

Hosted Telephony Guide

Hosted Telephony Guide Hosted Telephony Guide Welcome to Understanding Hosted Telephony, This guide is designed to help you to discover how to help customers get more from their communications systems. Hosted telephony. Explaining

More information

White paper. A simple idea for a complex world. How unified communications will transform the way we communicate and the places we work

White paper. A simple idea for a complex world. How unified communications will transform the way we communicate and the places we work White paper A simple idea for a complex world How unified communications will transform the way we communicate and the places we work Condeco May 2012 If there s one thing we have learned over the past

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

Unified Trading Communications

Unified Trading Communications SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

Waiting for a compelling event?

Waiting for a compelling event? Waiting for a compelling event? Waiting for a compelling event to kick off bringing your telephone system into the 21st century is probably costing you money. Not many senior managers under-estimate the

More information

The Unified Communication System LAWRENCE NERVAIS TELECOMMUNICATIONS CONSULTANT

The Unified Communication System LAWRENCE NERVAIS TELECOMMUNICATIONS CONSULTANT The Unified Communication System LAWRENCE NERVAIS TELECOMMUNICATIONS CONSULTANT Summary 1. The Problem 2. The Way Forward is UC 3. How does UC solve the problems? 4. What is Unified Communications 5. How

More information

Background. An Introduction to Cisco Unified Communications Manager

Background. An Introduction to Cisco Unified Communications Manager Upgrading Cisco Unified Communications Manager Background Cisco s Unified Communications Manager (UCM) has been available to the market since 2000. What started as an innovative niche product, promoting

More information

More Than Just A Cloud-Based Business Phone System

More Than Just A Cloud-Based Business Phone System RingCentral Whitepaper (210) 884-5067 www.sbsofsa.com More Than Just A Cloud-Based Business Phone System Nothing is more important to business success than communicating professionally and promptly with

More information

The Evolution of Traditional Telecoms to IP Communications

The Evolution of Traditional Telecoms to IP Communications Telecoms Enterprise Day 2014 The Evolution of Traditional Telecoms to IP Communications Presented by Andy Openshaw 28 March 2014 Hot topics The shift from TDM to IP communication platforms The growth in

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

Avaya. A v a y a I P. O f f i c e FOR MORE INFO CALL 212 TELEPHONE ( 835-3746) www.automatedsys.net

Avaya. A v a y a I P. O f f i c e FOR MORE INFO CALL 212 TELEPHONE ( 835-3746) www.automatedsys.net Avaya A v a y a I P O f f i c e E n h a n c i n g c u s t o m e r s e r v i c e... C o n t r o l l i n g c o s t s... O p e r a t i n g y o u r b u s i n e s s w i t h o p t i m u m e f f i c i e n c y

More information

Legal sector challenges

Legal sector challenges Legal sector challenges Customer Testimonial V1.02-1115 Technology solutions helping firms address Legal Sector Challenges Almost a third of law firms in the UK think that it is very likely that they will

More information

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1 Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting

More information

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS Contents Abstract... 3 Research overview...... 4 IP voice vs. traditional telephony...... 4 Benefits of hosted voice... 4 Increasing employee productivity.... 5 High Availability... 5 Network reliability...

More information

The Best Communications Solution for your business ipecs-lik

The Best Communications Solution for your business ipecs-lik Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications

Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications Building A Buisiness Case For UCaaS: Moving To Scalable Cloud Communications Scalable Cloud Communications: The Right Choice For Your Business? Business communications used to be easy. Companies were able

More information

Understanding Unified Communications as a Service

Understanding Unified Communications as a Service WHITE PAPER Cloud Unified Communications Understanding Unified Communications as a Service A BUYER S GUIDE TO CLOUD-BASED UNIFIED COMMUNICATIONS rev. 022615 Table of Contents Unified Communications as

More information

5 Tips to Choosing the Right Business Phone System

5 Tips to Choosing the Right Business Phone System WHITE PAPER 5 Tips to Choosing the Right Business Phone System www.vology.com (888) 808-2199 sales@vology.com 5 Tips to Choosing the Right Business Phone System PAGE 1 Table of Contents The Importance

More information