Get the right communications toolkit to achieve business growth

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1 Get the right communications toolkit to achieve business growth

2 The way your business communicates is changing. As businesses increasingly adopt more flexible ways of working, is it time for you to consider replacing your traditional phone system with VoIP (Voice over Internet Protocol)? Here s our top 6 things to consider when reviewing your telephony.

3 1 Customer experience Think of your phone system as a key business tool. When customers call, are they offered multiple choices or a hunt group system that routes calls to the next available line? How often are calls lost within your system? Could your customer path be made easier? 2 Your workforce Is your phone system easy for your employees to use? Could colleagues communicate more efficiently with IP-based telephony? Integrating a new phone system could be a major culture change, so ensure your technology provider offers dedicated long-term support to your team.

4 3 Productivity 4 Cost Does your current system enable your staff to work productively? How quickly and easily can your employees contact each other? Could VoIP speed up internal communications and decision-making? With VoIP, as long as employees have a laptop and an internet connection they can still be reached, even if they re not at their desk. Your fixed-line phone system could be costing more than you think. Are you paying for features you never use? With VoIP, you only pay for what you use. With VoIP you ll have a single monthly bill and none of the overheads associated with housing and maintaining your on-premise system. When your current system reaches end-of-life, will your provider be able to migrate your business to VoIP cost-effectively?

5 5 Flexibility 6 Business Continuity Is your phone system flexible, in every sense? Is your current system scalable is it easy to add or remove users and features? Does your phone system tie workers to their desks? As business moves increasingly anytime, anywhere, does your current system support flexible-working? Does your current phone system present a single point of failure? If your premises, and in particular your hardware, are affected by theft, flood or fire, or even just a power outage, would your business still be able to function? Integrating VoIP into your business can improve resilience and ensure you and your customers stay connected, no matter what.

6 Communication solutions to keep you talking. Our voice and data line services work seamlessly over our Connect networks and combine with our Cloud and Hosting services to provide integrated, reliable and bespoke communications solutions. Hosted PBX Combine office-based staff, home workers and remote users under a single, scalable virtual telephone system, with functionality designed around your business, not the other way around. SIP Trunks A flexible IP-based voice service; maintaining quality and business continuity, all at a significantly lower cost than traditional ISDN lines. Lync Transform the way your business communicates with advanced instant messaging, voice and video conferencing. Instant collaboration across your organisation. Fixed Lines Whether you require a telephone voice service or data-only line, our PSTN and ISDN solutions suit a range of business needs.

7 Calling Eclipse feels far from the call centre experience you expect from most service providers. I get straight through, for a start, and it s a relief to avoid the automated systems of so many big companies. The technical experts at Eclipse really know what they re talking about but they also recognise that I m a professional too and it all adds up to a really helpful support service. Peter Creber, IT Manager at Kitsons Solicitors Making technology easy and enjoyable

8 Still don t know your Hosted PBX from your SIP Trunks or how Lync could drive collaboration through your workforce? Our friendly experts can talk you through the minefield of moving towards a more unified communication solution for your business. Call us on or visit Making technology easy and enjoyable

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