Unified Communications and Collaboration The Digital Transformation: Examples and Insights. Eric Masseboeuf Richard Heaps Stephane Minana

Transcription

1 Unified Communications and Collaboration The Digital Transformation: Examples and Insights Eric Masseboeuf Richard Heaps Stephane Minana

2 your digital transformation in action: collaboration attract new customers develop new markets develop new products reduce costs improve profitability increase growth improve efficiency improve business processes attract workforce improve governance & security mobile info digital transformation cloud pillars social leverage the digital transformation to create new opportunities and create value to face new competitors develop customers digital uses and strenthen customers your trust digital foster adoption of the challenges digital transformation internally set up real time data flow to provide with «just in time» customized services security global/local support workspace Orange capabilities innovation cloud services business apps connectivity

3 the digital transformation: examples and insights 1 2 what are the challenges? think build run 3 what have we learned?

4 many transformations, similar issues to solve

5 think!

6 what are the challenges? top customer questions how do I get started? how do we show value to the end users from day 1? what do I do with the voice component? which vendor should I chose? which transformation approach should I take? Unified Communications and Collaboration which IT organization should lead the UC efforts does it really work? Interesting. but my budget needs to decrease for the next 3 years

7 Think- how to solidify a UC and collaboration initiative? sequence: categories: people end use cases financial and TCO organization & processes technologies and vendors definition & planning evaluation validation strategy components end users cases transformation program compelling business case technology and vendors service support & delivery models adoption and awareness plan

8 build!

9 what will your UC cloud look like? OR From Legacy UC Cloud or IPT UC Cloud, it can make a difference? What s on the site? Assumptions in depth investigation and use cases Not all UC solutions are created equal You don t know what you don t know! A new platform generates new ideas and new requests Finally, the most important the end user

10 saving money on conferencing? yes but...user adoption is key leading technology provider audio conferencing transformation moving to UC conferencing from traditional audio conferencing to a click to conferencing service migration start Conferencing costs no satisfying ROI without a good user adoption plan cost increase of +20% due to infrastructure charges minimum 25% of off-net traffic migrated to achieve effective cost reduction +14 months Actual savings : -15%* vs Expected savings : -36%* Traditional Audio Conferencing UC audio conferencing actuals UC audio conferencing initial business case 10 *: excluding UC infrastructure & licensing impacts

11 contingency planning! now what? plan share what if scenarios Orange capabilities learn from others Orange expertise

12 run!

13 it doesn t go wrong so why do I need support? What can go wrong? Who s engaged? The true cost Client / OS mismatch Routing issues In country Project Teams Additional Field Engineers User / Business down time Reputation DHCP Engineering Temp Resource or expertise Vendor So bugs could you / Telephony do you Operations want to do Time it to repair alone? Fraudulent calls Undocumented behaviour Complex solutions teams Consultants What to try next? Who to turn to? The big advantage of the cloud is every issue resolved benefits every customer.

14 microsoft lync telephony QoS methodology managing the calls end-to-end Communication between Lync elements monitored by the Microsoft Lync QMS tool Lync client router Lync client responder Central probe Orange IP global network PSTN Lync Front end Orange or customer premise Orange probe test path Lync communication path Network elements (DID, SIP Trunks ) Orange central test probe monitor quality - to the demarcation point - to the Lync server on-net - to the Lync server via the PSTN call collection path

15 key points: Orange can help you in the process to 1 think understand and prioritize goals 2 build prepare for success 3 run proper investment in people, systems, and process essential!

16 thank you