NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony

Size: px
Start display at page:

Download "NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony"

Transcription

1 . Myths and facts - for enterprise owners, managers and buyers. Document Version: V1.0 Date: November 2015 NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 1 of 7

2 1. INTRODUCTION While the business IT market is significantly tougher for Microsoft (MS) than it once was, many desktops still ring to the tune of Windows - and even if they don t, most will still be running the key office applications we ve all grown so familiar with. The enduring dominance of Microsoft has enabled millions of organisations to embrace the benefits of Unified Communications within the familiar environment of MS Lync, or Skype for Business as they now call it. As collaboration platforms go, Skype for Business has the unique advantage of natively integrating with MS address book contacts, calendar presence and other office applications - as well as more fundamental infrastructure services like Active Directory. So it s clear that Skype for Business is a powerful and compelling platform, but it has an Achilles Heel. It can t displace your expensive investment in a proper enterprise phone system. It does voice, to a point, but is not capable of even the basic telephony features which companies expect from a PBX. Or at least, not without the considerable costs, overheads and risks that come with integrating that capability at the application level - to make up for its shortcomings. 2. DISPELLING SOME MYTHS We believe that there are four common misconceptions when it comes to Skype for Business integration with telephony, and we d like to take this opportunity to go into a little myth busting about each one Myth Nº 1 Clever SIP integration turns Skype for Business into a telephone system. Don t make the mistake of believing the hype that numerous telecom providers are pitching about this. True, there are offerings out there that integrate the basic Skype for Business client with a PBX extension - but this is not the case when it comes to the more complex Enterprise deployments. The truth is, it s not just about a dial tone. Yes, SIP integration can enable incoming and outgoing voice traffic to work inside Skype for Business, but this is not the same as full PBX telephone system functionality. NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 2 of 7

3 For example, SIP integration for Skype for Business cannot handle enterprise-grade features and functionality such as call forwarding and transfer, IVRs, call queueing, conferencing, call waiting, group pick-up and voic - as well as more advanced features which are now being demanded, like Fixed Mobile Convergence 2.2. Myth Nº 2 Application Integration of Skype for Business and third party applications is business-grade. If your technology supplier can bring some serious application development and integration skills to the table, there might be a way of successfully marrying Skype for Business with your PBX telephony. But the fact is that you ll still risk project failure, as well as a number of other painful realities. Third-party software comes at a cost, not only for procuring additional software licenses but also for specialist integration. It also comes with risk as future upgrades of Skype for Business will likely break the integration, and the maturity level of the system integrators who are providing the Skype for Business software is still not quite there. You have to think about the possibility of integration failure, and/or creation of bugs that compromise the features of other apps that Skype for Business integrates with. And this element of risk also extends to the possibility of disruption and delay when rolling the integration out to every single device that Skype for Business is, or will be, used on not forgetting the possibility of compromised user experience, with the user unable to apply the PBX features intuitively within the same seamless interface Myth Nº 3 You must buy Skype for Business licenses for all users. It doesn t make any economic or operational sense to give everyone in the organisation a Skype for Business license just so they can continue to use the phone. But that s what s driving a lot of providers to push this received wisdom that Skype for Business must be all-pervasive. But what if you re an organisation with 1,000 phone extensions but only 200 Skype for Business users? Can you do the integration without rolling out an extra 800 licenses? Of course you can! With a hybrid deployment, this allows you to offer Skype for Business integration to just those users who actually need Unified Communications services. NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 3 of 7

4 2.4. Myth Nº 4 You need additional software on each client. The truth is that client add-ons represent a source of instability, plus you then have additional software to deploy and manage. True Cloud level integration provides a seamless user experience, and clientless deployments are far more scalable enabling the same Skype for Business interface to be automatically enabled with additional functions. Whatever you ve heard about telephony integration with Skype for Business, and whatever you think you already know - everything has now changed. Read on for the truth about what you can really do with Skype for Business if you have access to seamless Cloud level integration from NFON. 3. OUR SKYPE FOR BUSINESS INTEGRATION SOLUTION Our NFON for Lync (Skype for Business) solution makes all of this possible - and thanks to our collaboration with Microsoft, the technology is available with no painful implementation at the End User level. What s even more appealing, you can operate a hybrid model where you only pay for Skype for Business Enterprise licenses for the users that need it, while everyone else uses the standard Cloud telephony licenses. Many providers can give you a dial tone, and DDIs that are associated with a user - and they are classifying this as telephony. But what the market needs is a fully integrated Skype for Business enterprise solution with the full PBX telephony features that you d expect from a business phone system. Whether you re using Office 365 with Skype for Business, or Skype for Business Enterprise, you need to be able to use the same familiar interface to make and receive calls - and gain access to more than 150 enterprise-grade PBX features and functions. NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 4 of 7

5 Key benefits include: Completely intuitive for users familiar with the Skype for Business environment, on desktops and mobile devices Provides a wide range of functions from both systems, with call control directly from the Skype for Business interface Full call management including IVR, queues, voic , missed calls and more Hybrid solution, ideal for organisations that don t need to switch all their users to Skype for Business Provides the proven capabilities of Skype for Business, without the considerable expense of having to purchase a separate server Add or remove your NFON for Lync (Skype for Business) licenses on a monthly basis, just as with all of your other NFON extensions Flexibility comes as standard with our 30 day rolling contract We can enable your existing Skype for Business Enterprise licenses and host them via our system Billing is completely transparent and completed monthly, per tariff and employee 4. HOW IT WORKS The main advantage of our integration with Skype for Business is that the client becomes a true functioning end device, and can therefore be treated as any other extension of your telephone system. This allows users to be included in all of the traditional telephony programming - such as hunt and pick up groups, as well as ACD functionality, without requiring complex changes to the Skype for Business solution. This seamless integration allows the user to work with Microsoft Outlook address book contacts, calendar presence and other Office applications, as well as more fundamental infrastructure services like Active Directory. Another advantage is the individual configurability of the system. Only your UCC-connected users need to be equipped with Skype for Business, so you can assign the service to only those users who require it, whilst the rest of your organisation can simply use our standard Cloud telephony licences. This provides a truly hybrid model which allows both sets of users to benefit from NFON s full range of telephone functions as well as being able to communicate amongst themselves, and also to be reached from the public telephone network. NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 5 of 7

6 In addition, the successful auto-provisioning function of our Cloud Telephone System can be used for setting up and managing desk phones and Skype for Business users, which offers huge benefits during rollout and ongoing maintenance - optimising costs while the telephone system remains scalable and flexible. 5. FEATURES NFON for Lync (Skype for Business) delivers a softphone which can be used on any Skype for Business enabled device offering a full range of features, including: Extension and call management Call forwarding / Do Not Disturb (DND) Queues / Hunt Groups Call pick up groups IVR (Interactive Voice Response) Time controlled call routing Audio conferencing Instant messaging HD video conferencing Desktop sharing Application sharing Whiteboard sharing Office 365 integration with SharePoint, OneNote and Exchange As well as the above features, the user will also have access to the full range of over 150 built-in NFON Cloud Telephone System features, as well as a host of over value added services from NFON. 6. A SOLUTION FOR EVERY NEED As you will now see, there are good reasons why Cloud-level integration is better than client-level integration. However, for some smaller clients, this may be all they need and so we still offer both solutions. We will discuss your individual requirements, and then recommend the most appropriate solution for your needs. NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 6 of 7

7 6.1. Cloud-level - Skype for Business becomes the phone All Cloud PBX functions and all Skype for Business functions are presented on one interface - the Skype for Business client acts as the terminal to the Cloud PBX platform. No desk phones are required, only the Skype for Business client, and no additional client software is required Client-level - Skype for Business pairs with the desk phone Provides full control/management of the desk phone from within the Skype for Business Client. Requires a desk phone, and an add-on client which is loaded onto the corresponding PC. So there you have it. True Cloud level integration between your telephone system and your Skype for Business environment is now available, if that s what your business needs. Our approach is unique in the marketplace as far as we are aware so is it time to forget some of those myths, and get in touch with NFON. 7. FURTHER INFORMATION For more details visit our NFON for Lync (Skype for Business) website page. Additionally you may find our whitepaper on Skype for Business Connectivity Planning interesting. Also, a detailed Skype for Business implementation document is available from NFON UK Business Development Team. For further details on NFON for Lync (Skype for Business) integration, or to request a copies of our additional documents, please do not hesitate to Request Information, contact us by , or call us directly on where one of our team will be happy to answer any questions you may have End NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 7 of 7

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

NFON Cloud Telephone System Product Overview. The Future of Business Communications. nfon.com

NFON Cloud Telephone System Product Overview. The Future of Business Communications. nfon.com NFON Cloud Telephone System Product Overview The Future of Business Communications. nfon.com Secure access to the NFON system is available 24 hours a day, seven days a week from any location that has an

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Do better work together

Do better work together Do better work together Collaborate and communicate beyond the boundaries Our Hosted Lync unified communications (UC) solution pairs Microsoft s marketleading UC technology with O 2 s awardwinning network.

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS?

TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? WHY SHOULD HOSTED TELEPHONY BE A PRIORITY FOR YOUR BUSINESS? An Insight For Business Leaders 01 INTRODUCTION There is much talk about hosted or cloud-based telephony and the rapid adoption of this new

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE.

BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. BT CLOUD VOICE. CUSTOMER ADMINISTRATOR GUIDE. A comprehensive guide to setting up and using the many features of BT Cloud Voice, and how they can help you get the very best out of your business. WHAT S

More information

Feature Seat and Device Summary

Feature Seat and Device Summary CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

The forecast looks bright for cloud based telephony

The forecast looks bright for cloud based telephony The forecast looks bright for cloud based telephony +44 (0)1925 530 111 enquiries@square1products.com 1 Do I need to consider the cloud? There is much talk about hosted or cloud-based telephony and the

More information

Arcus Business Connect

Arcus Business Connect A Solution Built for Success Arcus Business Connect is a hosted PBX phone solution. It allows you to use phones over the internet. This cloud-based technology eliminates the need for hardware systems and

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

THE CLOUD TELEPHONE SOLUTION. The Future of Business Communications

THE CLOUD TELEPHONE SOLUTION. The Future of Business Communications THE CLOUD TELEPHONE SOLUTION The Future of Business Communications www.nconnect.com NEED A TELEPHONE SOLUTION? GET IT FROM THE CLOUD! ndless Free Updates & Flexibility Conventional telephone systems or

More information

Delivering a next-generation Unified Communications vision.

Delivering a next-generation Unified Communications vision. Delivering a next-generation Unified Communications vision. Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You Your business

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

A Ready Business takes their office wherever they go

A Ready Business takes their office wherever they go A Ready Business takes their office wherever they go Microsoft from Vodafone Vodafone Power to you This has made a massive impact on our business. It s given us a competitive edge in a crowded marketplace.

More information

How to Determine TCO for IP Telephone Systems

How to Determine TCO for IP Telephone Systems How to Determine TCO for IP Telephone Systems HOW TO DETERMINE TCO FOR IP TELEPHONE SYSTEMS 2 INSIDE: 3 4 5 6 7 8 9 10 11 12 Getting Started What is TCO for UC? Count up Operational Costs Consider the

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

The Future of Business Collaboration. Delivered.

The Future of Business Collaboration. Delivered. Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but

More information

Office 365 for small businesses

Office 365 for small businesses Office 365 for small businesses Businessclass Email File Sharing Plus HD Video Conferencing Office Desktop Apps Office Mobile Office Online Anywhere Access Technical Support Simple IT Management Financiallybacked

More information

Waiting for a compelling event?

Waiting for a compelling event? Waiting for a compelling event? Waiting for a compelling event to kick off bringing your telephone system into the 21st century is probably costing you money. Not many senior managers under-estimate the

More information

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms.

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. 0203 393 0000 Making life Introducing Hosted VoIP from

More information

INTRODUCING BLUEFACE

INTRODUCING BLUEFACE INTRODUCING BLUEFACE About Us History 2nd PoP launched with partners Dell and TelecityGroup About Us Blueface powers business communications to do more. From the startup to the enterprise, Blueface combines

More information

Voice Services. Your voice disaster recovery plan. www.abcom.co.uk

Voice Services. Your voice disaster recovery plan. www.abcom.co.uk Voice Services Your voice disaster recovery plan Your voice disaster recovery plan Build a disaster recovery plan for your voice services to ensure that your customers can always reach you. Failing to

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

A TYPICAL DAY WITH OFFICE 365. Office 365 is so much more than just an online version of email and Office 2013.

A TYPICAL DAY WITH OFFICE 365. Office 365 is so much more than just an online version of email and Office 2013. A TYPICAL DAY WITH OFFICE 365 Office 365 is so much more than just an online version of email and Office 2013. While all the documentation and information focuses on the key features and benefits of Office

More information

ipecs Cloud from Ericsson-LG Enterprise

ipecs Cloud from Ericsson-LG Enterprise ipecs Cloud from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Microsoft Office 365 from Vodafone. Do business virtually anywhere

Microsoft Office 365 from Vodafone. Do business virtually anywhere Do business virtually anywhere Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is helping to empower people to work the way they want, on their terms, from

More information

1Building Communications Solutions with Microsoft Lync Server 2010

1Building Communications Solutions with Microsoft Lync Server 2010 1Building Communications Solutions with Microsoft Lync Server 2010 WHAT S IN THIS CHAPTER? What Is Lync? Using the Lync Controls to Integrate Lync Functionality into Your Applications Building Custom Communications

More information

Cloud Phone System Feature List

Cloud Phone System Feature List Cloud Phone System Feature List contents Site linking 3 High integration of devices 3 Integration of mobile devices 3 Extension and call management 3 Answering system 4 Call forwarding/do not Disturb (DND)

More information

Telephony and collaboration made easy

Telephony and collaboration made easy Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device

More information

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice

Whitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3

More information

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

August 24, 2007 Are You Ready For Unified Communications?

August 24, 2007 Are You Ready For Unified Communications? August 24, 2007 Are You Ready For Unified Communications? by Elizabeth Herrell for Infrastructure & Operations Professionals Making Leaders Successful Every Day For IT Infrastructure & Operations Professionals

More information

Communicating in the Cloud with Lync Online

Communicating in the Cloud with Lync Online Phoenix Cloud Intelligence 2012 Communicating in the Cloud with Lync Online Mike Pfeiffer Technical Director Interface Technical Training What is Office 365? Bringing together cloud versions of our most

More information

Office 365 for businesses. Stay connected on the go

Office 365 for businesses. Stay connected on the go Office 365 for businesses Stay connected on the go Welcome to Office 365 Office 365 is a cloud-based service hosted by Microsoft that brings together familiar Microsoft Office desktop applications with

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options

Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Whitepaper: Microsoft Office Communications Server 2007 R2 and Cisco Unified Communications Manager Integration Options Document Summary This document provides information on several integration scenarios

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

SIP Trunking, ITSP Checklist

SIP Trunking, ITSP Checklist SIP Trunking, ITSP Checklist Note: This is not an official document of any kind so please do your own homework and research and also note that Vocale Ltd (owner of the SIP School) does not accept any responsibility

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

CLOUD BASED VOIP BUSINESS PHONE SYSTEM

CLOUD BASED VOIP BUSINESS PHONE SYSTEM CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or

How To Deploy Cisco Jabber For Windows 2.5.1 On A Server Or A Network (For A Non-Profit) For A Corporate Network (A.Net) For Free (For Non Profit) For An Enterprise) Or Deployment Models Cisco Jabber for Windows provides two deployment models, on-premises or cloud-based. Learn about each deployment model and review the available options for on-premises and cloud-based

More information

Microsoft Office 365 From Vodafone 2015 Update

Microsoft Office 365 From Vodafone 2015 Update Microsoft Office 365 From Vodafone 2015 Update What is Microsoft Office 365? Microsoft Office 365 offered by Vodafone is a hosted, cloud-based IT solution that combines Microsoft s suite of communication

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

A business grade phone system

A business grade phone system A business grade phone system that won t break the bank. No line rental cost No hidden charges How are you going to communicate more effectively? Want to improve your competitive advantage? No line rental

More information

simply converged communication open, scalable, accessible, feature-laden VoIPCortex IP PBX solutions

simply converged communication open, scalable, accessible, feature-laden VoIPCortex IP PBX solutions simply converged communication open, scalable, accessible, feature-laden VoIPCortex solutions simply converged communication why IP? IP based business phone systems use existing data network infrastructure

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

Simplify your business telephony with a hosted voice solution.

Simplify your business telephony with a hosted voice solution. IT Services. Simplify your business telephony with a hosted voice solution. Deliver HD voice, video, and a host of advanced features without the expense of an onsite pbx. itservices.ricoh.com.au We ve

More information

Is Skype for Business fi t for your business?

Is Skype for Business fi t for your business? WHITEPAPER Is Skype for Business Beyond expectation. www.azzurricommunications.co.uk Introduction. In this whitepaper, we ll explore whether Skype for Business is finally ready for enterprise and investigate

More information

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016

BUYER S GUIDE FUSIONWORKS BUYER S GUIDE 03/04/2016 FUSIONWORKS BUYER S GUIDE 03/04/2016 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage & Phone Features 4 Select Employee and Phone Features 4 Common Area Seat Features 4 Voice Seat

More information

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this:

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this: 9 Things to Consider Before Choosing a Cloud Phone Provider DIAL 9 BEFORE BUYING A CLOUD PHONE SYSTEM Businesses today are turning to cloud phone systems more than ever, but how do you know which one is

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

Unified Communications as a Service solutions that power business transformation

Unified Communications as a Service solutions that power business transformation SOLUTION MAP Unified Communications as a Service solutions that power business transformation Empowering your staff to embrace universal communications for greater business agility and flexibility With

More information

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) Voice over Internet Protocol (VoIP) From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their

More information

4net Technologies. Cloud Services V1.00-1115

4net Technologies. Cloud Services V1.00-1115 4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

Hosted Voice Exchange. High definition telephony for growth you control

Hosted Voice Exchange. High definition telephony for growth you control Hosted Voice Exchange High definition telephony for growth you control 2 Contents About HVX... 4 Why choose HVX?... 4 The Business Benefits... 5 HVX Handsets... 6 Key Features... 8 Productivity and efficiency

More information

A complete communications service for your business

A complete communications service for your business A complete communications service for your business Easily control your fixed and mobile telephony WHAT IS HORIZON? Horizon is a complete communications service for business that provides an extensive

More information

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled

Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled White Paper Deployment options for Avaya Communicator for Microsoft Lync with Lync Peer to Peer calling enabled Abstract This white paper describes the procedure to enable Microsoft peer to peer calling

More information

Do business virtually anywhere

Do business virtually anywhere Do business virtually anywhere powered by An group company Microsoft Office 365 from Qualitel is empowering people to work the way they want, on their terms, from sole proprietors, to mid-sized businesses

More information

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this:

9 Things to Consider. Before Choosing a Cloud Phone Provider. Share this: 9 Things to Consider Before Choosing a Cloud Phone Provider Dial 9 Before Buying a Cloud Phone System Businesses today are turning to cloud phone systems more than ever, but how do you know which one is

More information

VoIP.plan Why VoIP.plan?

VoIP.plan Why VoIP.plan? VoIP.plan Hosted VoIP, hosted IP, hosted PBX, VoIP whatever you want to call it voice over the internet is a revolutionary technology turning a simple internet connection into a fully functional phone

More information

Cisco Business Edition 3000

Cisco Business Edition 3000 Solution Overview Cisco Business Edition 3000 Value, Simplicity, and Essential Features for Small and Medium-Sized Businesses Cisco Business Edition 3000 provides you essential collaboration capabilities

More information

10 steps for a smooth migration to Office 365. A decision-maker s guide

10 steps for a smooth migration to Office 365. A decision-maker s guide 10 steps for a smooth migration to Office 365 A decision-maker s guide Getting started The move to the cloud with Office 365 can open up entirely new ways for your team to work and collaborate wherever

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

How To Make A Phone System Work For You

How To Make A Phone System Work For You CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

Communication systems designed exclusively for small businesses

Communication systems designed exclusively for small businesses Allworx 6x Overview Communication systems designed exclusively for small businesses Finally, the phone and PC network system that Saves you money Doesn t compromise on features Provides an easy transition

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale.

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. Deliver more flexible working arrangements with unified communications 01 Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. When new employees

More information

Managed Phone System. Benefits of switching to a cloud based business VoIP solution.

Managed Phone System. Benefits of switching to a cloud based business VoIP solution. Managed Phone System Benefits of switching to a cloud based business VoIP solution. 1 Current Telecom Landscape 80% of business customers in Canada are using outdated legacy technology Large telecoms are

More information

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication:

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication: ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! ncloud is a NetCarrier developed platform designed for the next generation of business owners who demand increased

More information

Three Ways You Can Get More Referral Business

Three Ways You Can Get More Referral Business Three Ways You Can Get More Referral Business Jeff Hartman Product Manager One of the best parts of having loyal, long-term customers is, of course, referral business, but getting more referral business

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

Superior Systems. Feature highlights include:

Superior Systems. Feature highlights include: Telephony Solutions Superior Systems Mother Technologies has been a Unify partner since 2002. Consistently innovative, Unify (formerly Siemens Enterprise Communications) manufacture the very best in telephony

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

Avaya IP Office Platform

Avaya IP Office Platform Avaya IP Office Platform A perfect fit for your small business needs The Avaya IP Office Platform is a highly modular telephone system designed specifically for small businesses. The award-winning IP Office

More information

Ericsson Enterprise Mobility Gateway. Communications powered up

Ericsson Enterprise Mobility Gateway. Communications powered up Ericsson Enterprise Mobility Gateway Communications powered up At Ericsson we believe there should be no barriers to mobility. The solutions should be based on open standards and be simple and easy to

More information

Cloud Video. Data Sheet

Cloud Video. Data Sheet Cloud Video Data Sheet 4net Technologies Cloud Video 4net s Cloud Video enables remote workers to simply and easily connect to standards-based videoconferencing systems, VoIP phones, ipad s, iphone s and

More information

Hosted vs On-Site IP-PBX A Guide for SMEs

Hosted vs On-Site IP-PBX A Guide for SMEs A Guide for SMEs When switching to Voice over Internet Protocol (VoIP) telephony, the decision of whether to use a hosted or on-site phone system (IP-PBX) must be made. Both have fundamental differences

More information

Microsoft Lync Transforms Business Communications

Microsoft Lync Transforms Business Communications Microsoft Lync Transforms Business Communications September 2012 Prepared by: Zeus Kerravala Microsoft Lync Transforms Business Communications by Zeus Kerravala September 2012 º º º º º º º º º º º º º

More information

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget.

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. Laurence Cops, Group Manager ICT, Southend-on-Sea Borough

More information