eircom unified communications solutions giving your teams the power to deliver

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1 eircom unified communications solutions giving your teams the power to deliver

2 In a fast-moving world, information is power Business today moves fast: If your teams can t easily access the right resources to deliver timely answers to customers or colleagues, you re probably wasting time and money. eircom unified communications (UC) can help. Connecting your desktop, telephony and network environment enables quick access to vital company resources, wherever your staff are located from contact centre agents to back office experts, from remote office staff to sales reps on the road. Response and resolution times are greatly improved when voice services are supported with such web-based tools as presence, instant messaging, video conferencing and document sharing. You can also drive down the costs of phone calls, travel and project delays. As one of the largest independent adopters of UC in Ireland we have seen these benefits first hand, from our own experience and from our customer deployments. Our network expertise and close alliances with all leading UC vendors ensures your chosen UC solution is designed around your business needs and budget. With minimal investment in our UC solutions, you can quickly experience numerous business benefits. Whether your goal is cost reduction, improving customer satisfaction or staff efficiency, let us show you how eircom UC can transform your organisation - for staff, customers, and ultimately your bottom line.

3 Gain more from the resources you have eircom UC solutions offer exceptional value, delivering powerful communications tools for minimal investment. With your business goals in mind, we leverage your current network and telephony investment to deliver a costeffective solution. access to staff wherever they are IP voice enable first call resolution visual communications reduce costs of telephony and travel protect business continuity eircom unified communications contact centres multiple communication options continuous workflow reduce travel costs and carbon footprint: eircom UC delivers high-quality, one-click desktop videoconferencing, a sustainable alternative to face-to-face meetings, and reduce the cost of travel and work disruption. enable first call resolution: Connecting the call centre to back office experts with such tools as presence, instant messaging and collaboration can empower call centre agents to deliver right answers, first time. First time resolution has been proven to greatly reduce call centre costs. dramatically improve staff responsiveness: Enterprise-wide IP telephony can be fully utilised with desktop calling ( click to call ), and seamless mobile access, delivering near-constant availability, wherever your staff are. enable staff collaboration without disrupting workflow: Presence lets your staff determine the best channel to reach colleagues, saving time wasted on phone tag and voic s. Instant messaging facilitates rapid consultations without disrupting workflow. reduce your IT Management burden: With eircom UC, voice, video, and messaging are applications on the same platform, which supports the consolidation of IT resources. access to independent certified skills: As an independent provider, eircom is fully certified to design, deliver and manage a UC solution around your preferred technology. Vendor certifications include AVAYA, CISCO, Verint, NICE and Microsoft. protect business continuity: UC is a core component of efficient remote working and helps maintain productivity and availability when staff can t travel to the office.

4 One place for all of your UC needs With our network expertise at the core, no other provider offers a better range and depth of UC capability - from the business case definition to solution design, integration and support. As an independent provider, we are fully certified to support all leading UC vendor technologies, giving you a single place for all of your communication and collaboration needs. access to staff wherever they are IP voice enable first call resolution visual communications reduce costs of telephony and travel protect business continuity eircom unified communications contact centres multiple communication options continuous workflow eircom unified communications solutions We offer a number of options to integrate your telephony environment with leading communications technology, enabling instant messaging, desktop calling ( click to call ), presence, collaboration and desktop videoconferencing. Our own organisation is testament to the cost and productivity gains possible through universal deployment of these UC applications. eircom customer contact centre solutions We are enabling the service excellence that turns yesterday s call centres into multi-modal contact centres integrating phone, , text and other modes your customers may wish to use. We draw on our rich telephony and contact centre heritage, our professional services team and the latest innovations from UC vendors. eircom IP voice services No other provider has designed and delivered more IP telephony and VoIP solutions in Ireland than eircom. Our professional services team can install and integrate your IP telephony on-site, or opt for hosted telephony in our data centre. Service options include cloud call routing, CTI integration and call recording. eircom visual communications solutions We offer web collaboration solutions for all budgets, from subscription-based desktop collaboration to the fully immersive Telepresence. We combine high-quality equipment options with our network and integration services, so you gain a rich web collaboration environment without straining your bandwidth or infrastructure.

5 Your teams are empowered to accomplish so much more when the underlying ICT allows real mobility, multiple communication options and universal access to resources. Leveraging our unique UC capability, we are helping organisations to achieve real improvements in customer service, productivity and cost management. How can we help you? Speak to your eircom account manager for further information on how our unified communications solutions can address your needs.

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