JOB DESCRIPTION. Organisation Chart. Customer BI Lead. Business Insight Lead. Business Insight Manager

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1 JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: BAND: BASE: REPORTS TO: IT and Business Intelligence Business Intelligence Business Insight Lead 8a Various Customer BI Lead RESPONSIBLE FOR: Business Insight Manager DISCLOSURE & BARRING CHECK REQUIRED: YES NO Standard Enhanced Organisation Chart Customer BI Lead Business Insight Lead Business Insight Manager Job Summary The role is required to provide analysis and insight within the CSU. This will include using complex data from multiple sources, interpreting the analysis to determine conclusions, significance and implications of the findings. A key function of the role will be the prioritisation of requests for information, performing the required analysis, and producing meaningful outputs and interpretation of both routine and adhoc reports. This may involve resolving complex queries where there is a range of possible answers and communicating these complexities to non-information specialists. The post holder will be responsible for the day to day management and development of the CSU business intelligence embedded team and the delivery of a high quality service to the CSU and CCGs. The post holder will also be a lead contributor to the design, implementation, continual review and development of reporting systems for the CSU and CCG. Page 1 of 5

2 MAIN DUTIES Information Analysis Establishes and manages information analysis methods and techniques. Plan and implement the dissemination of advanced analysis methods and techniques and provide leadership and guidance for analysis. Provide specialist business intelligence service to CSU customers. Specify and implement appropriate analytical tools and presentational techniques, in consultation with experts if appropriate, with sensitivity to the limitations of the techniques in accordance with customer needs and conforming to agreed standards. Resolve complex queries where there is a range of possible answers and communicate these complexities to non-information specialists. Use specialist knowledge of NHS data flows and analytical skills to model and forecast data, use in-depth interpretation and explanation to report organisational performance, patient flows and clinical variation to support decision making and improve performance and outcomes. Information Management Maintain and communicate the organisation's strategy for managing information, ensuring that uniformly recognised and accepted data definitions and standards are developed and applied. Contribute to the development and enhancement of the Data Warehouse reporting environment, devise appropriate, processes, data schemas and reporting tools and techniques. Adapt and redesign information systems to meet the needs of the service whilst maintaining the principles of professional standards and clarity of purpose. Advise on available information to support the operational and business needs of customers including; the introduction of new and developing services and systems, new mandated datasets and information returns. Use best practice to enhance existing datasets and develop new data collections to support the changing information needs of customers. Identify the impact of relevant statutory, internal or external regulations on the organisation's use of information and develop strategies for compliance. Identify areas of weakness in availability, delivery and quality of information and suggest strategies for resolution. Critically analyse data and follow up queries and inconsistencies with data providers and take appropriate action to ensure the integrity of the information process is maintained. Exhibit flexibility in order to allow for changes in format, lack of data and delays in receiving requested information. Ensure that all information is subject to standard quality and checking procedures, maintaining and enhancing the relevant documentation to contribute to the knowledge management and sharing within the team. Data Management Plan effective information storage, sharing and publishing within the organisation. Assess issues which might prevent the organisation from making maximum use of its information assets. Supervise the further development of the data management and analysis systems. Create systems and templates to make future analysis easier. Contribute to the development of data sets and processes, communicate with users to ensure data reflects information needs. Page 2 of 5

3 Develop a detailed understanding of data quality issues and ensure systems are in place to identify potential issues early, report them and work to understand and resolve. Liaise with customers to design, scope, analyse and interpret information for specific projects. Propose changes to improve existing systems in terms of quality, timeliness and reliability of data. Work, store and transmit data in accordance with data protection, Caldicott Guardian, freedom of information systems and confidentiality principles. Technical Specialism Provides leadership and guidelines to promote the development and use of technical specialisms in the organisation. Learning and Development Management Determine the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs. Manage the development and provision of learning, taking account of the strategic aims of the employing organisation. Support the modernisation agenda via the introduction of current and new analytical techniques, coaching staff at all levels within the organisation in acquiring new skills and knowledge to enable effective use of information to guide their decision making. This will involve the introduction of analytical tools and ensuring that staff are familiar and informed with data sources available to them via the organisations corporate information delivery systems. Specify the content and structure of learning and development packages. Identify appropriate accreditation and qualification paths, applicable to individuals within the organisation. Provide specialist advice, guidance and assistance on the collection, analysis, presentation and reporting of information as well as on statistical and epidemiological methods, survey techniques, data definitions and data quality issues. Provide advice in statistical theory and method. Evaluate learning outcomes. Consultancy and Customer Management Take responsibility for understanding and delivering to customer requirements; collect data, deliver accurate and timely analysis and problem resolution. Seek to fully address customer needs, provide specialised assistance and advice as required, enhancing their capabilities and effectiveness by ensuring that BI outputs and solutions are fit for purpose, properly understood and appropriately exploited to inform service planning, aid intelligent decision making and realise cost savings opportunities. Use expert analytical skills to proactively investigate highly complex and highly sensitive issues and emerging patterns in the data, profile and forecast trends in patient activity and identify emerging and declining needs. Write regular and ad hoc reports to specialist and non-specialist audiences distilling available data and evidence, identify appropriate opportunities for dissemination of findings and identify and evaluate whether reports being produced are being used effectively. Gain an appreciation of current research work over a substantial area of BI in the Health Service, and take a leading part in professional activities to promote the CSU. Use available resources to gain an up-to-date knowledge of any relevant field and regularly undertake contextual research activity in the delivery of Business Intelligence. Identify a range of insight work and generate original and worthwhile ideas in a specialised BI field. Page 3 of 5

4 Develop, review and constructively criticise ideas. Provide specialised advice on epidemiology, health intelligence, statistics and statistical techniques, health data sets, research, survey design and questionnaire design. COMMUNICATION Receives and presents highly complex or contentious information to range of internal staff and external customers at all levels including very senior managers. LINE MANAGEMENT AND STAFF DEVELOPMENT Responsible for day to day management, including recruitment, appraisal, discipline and training. Page 4 of 5

5 PERSON SPECIFICATION Factors Description Essential Desirable Assessment* Education / Degree in relevant subject or equivalent C/AF/I Qualifications experience. Specialist qualification in a business intelligence related area. Experience Minimum of 3 years post qualification experience. Evidence of having successfully delivered an analysis and insight service in a senior/lead role. Experience of producing analytical reports for presentation to senior levels within the organisation. AF/I Knowledge In depth and thorough specialist knowledge about the benefits that can be obtained from information systems and the use of intelligence. AF/I Specialist Knowledge of: Commissioning Intelligence Model Payment by Results CCG Assurance Framework Excellent communication and interpersonal skills (e.g. ability to present and discuss analysis with CSU/CCG and provide supporting comprehensive written reports allowing informed decisions to be made). Expert user of analytical tools to Interrogate and present data. Advanced keyboard skills and the ability to manipulate highly complex data accurately and at speed.. *Assessment will take place with reference to the following information AF=Application form I=Interview C=Certificate Page 5 of 5