Performance and Business Intelligence

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1 Job Description Job Title: Contracts Analyst Band: 5 Department: Base: Performance and Business Intelligence TBC Ref Code (Link to CAJE): 192 Terms and Conditions of Service Contract Status: Permanent Hours: 37.5 Organisational Relationships Responsible to: Accountable to: Responsible for: Senior Contracts Analyst Head of Contracting NA Organisational Chart (Detailing the structure of the department. Showing where the role will fit with at least one person above and one below, where applicable). Assistant Director of Performance and Business Intelligence Senior Business Intelligence Manager Contracts Information Manager Senior Contracts Analysts PBC Support Analysts Contracts Information Officers

2 Job Summary / Role The post holder will be a member of the Contract Monitoring team in the North Yorkshire and York PCT. They will have specialist knowledge of secondary care contract monitoring and information, and will develop an expertise in a portfolio of SLA s. The post holder will be responsible for providing quality assured information, monitoring reports and analysis to support the Secondary Care contracting process. They will interpret and analyse information to ensure that the PCT only pays for appropriate activity and quality, contributing towards the PCT s strong commissioner status and managing financial risk. One senior analyst will take on specific responsibility for secondary care contract information support to practice based commissioners, and will supervise the work of the PBC Support Analyst(s). The other will take on specific responsibility for supporting the internal contract monitoring and validation processes, and will supervise the work of the Contract Information Officer(s). Core Functions 1. To develop and produce timely, validated SLA monitoring reports, and to ensure that they are of high and consistent quality. 2. To produce meaningful analysis from complex data sets and present to non-information colleagues in a clear, easy to understand and concise manner. 3. Provide accurate analysis to support capacity planning and to be involved in the development of activity schedules for secondary care provider SLAs 4. Be responsible for managing a portfolio of designated SLA s 5. Respond to information requests quickly and efficiently, ensuring there is a clear understanding of the need and output required. 6. Identify analytical need using routine monitoring reports, investigate and inform contract leads of any issues 7. Aid contract and finance managers in identifying areas of possible savings through a proactive approach to data analysis 8. To develop an expertise in the use of data extraction tools for extracting routine and ad hoc information

3 9. To develop a specialist knowledge of NHS coding and the information requirements of Payment by Results. 10. To produce benchmarking and comparative data analysis for measuring performance 11. Plan and develop analytical systems to quality assure contract monitoring data and to identify and resolve coding issues 12. Plan and develop analytical systems to measure the quality of healthcare delivered to patients 13. Produce ad hoc reports and analysis as required 14. Any other duties deemed appropriate by the Contract Information Manager or the Senior Business Intelligence Manager Key Relationships The post holder will need to build excellent working relationships with the following colleagues:- Contract Information Manager Contracts Manager Contract Information Analysts Information colleagues Finance Managers Information and Contract colleagues in secondary care providers Occasionally have dealings with senior management including Directors and heads of departments The post holder will communicate using the most appropriate method including:- One to one basis Reports and analysis Meetings Telephone Core Functions 1. Clinical Responsibilities n/a 2. Management / Leadership Responsibilities

4 Will supervise the work of either the PBC Support Analysts or the Contracts Information Officers. Will provide training to junior or new team members as required. May deputise for the Contract Information Manager in their absence. Will manage own workload with minimal supervision Will manage the information and monitoring processes for designated SLAs 3. Policy and Service Development Role To interpret and implement national guidance in relation to Payment by Results when developing SLA activity schedules and SLA monitoring 4. Research and Audit Role Undertake research in support of own work area. 5. Managing Resources Responsibilities Responsible for producing accurate monitoring reports with vast significance in the underlying financial position of the PCT. The information produced will inform senior managers of key risks and where action is required. 6. Education and Training Educate non-information colleagues in understanding and using reports and analysis Will provide training to junior and new team members as required. General Functions 1. Communications and Working Relations The department aims to maintain the goodwill and confidence of its staff, service users and the general public. To assist in achieving this objective it is essential at all times for employees to carry out their duties in a courteous and sympathetic manner. Each member of a team is expected to establish and maintain positive interpersonal relationships with other members. Positive relationships are characterised by open communication, trust and respect. 2. Human Resources Policies and Procedures All duties and responsibilities must be undertaken, at all times, in compliance with the Trust s HR Policies and Procedures. 3. Health and Safety All employees must be aware of the responsibilities placed upon them under the Health & Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

5 4. Departmental Policies and Procedures 5. General The duties of this post are subject to review at regular intervals in the light of developments within the Department and changes may be made to this job accordingly This job description is not exhaustive and may be amended from time to time as the needs of the service change. The job description will be reviewed annually as part of the Performance Appraisal and Development Scheme. 6. No Smoking The PCT has a No Smoking policy. All Health Service premises are considered as non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy within the PCT premises. 7. Confidentiality Attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in prosecution for an offence or action for civil damages under the Data Protection Act. 8. Equal Opportunities The PCT will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. A job specification and KSF outline is also attached.

6 Job Description Agreement Job Holder (Please print name) Job Holders Signature Date.. Line Manager / Head of Department Date Line Mangers / Head of Departments Job Title... To be reviewed at next appraisal interview

7 PERSON SPECIFICATION JOB TITLE Skills, Knowledge & Aptitude Essential Desirable Means of Assessment Excellent verbal, written and Awareness of the national Choice Interview interpersonal skills to communicate at all agenda and commissioning Test levels arrangements under Payment by Application form Proven computer skills including an Results advanced ability to use Microsoft Excel Advanced ability to use relational Experience of meeting challenging database packages, eg Microsoft deadlines Access, Oracle Experience of interpretation of data Ability to use data to influence decision including complex trend analysis and making forecasting Detailed knowledge of NHS coding, HRGs and activity costing Excellent organisational skills including prioritisation of complex workload Excellent presentation skills Qualifications & Training Essential Desirable Means of Assessment A degree with statistical element or Evidence of continuing professional Application form evidence of experience to an equivalent development Certificates standard.

8 Experience Essential Desirable Means of Assessment Experience in developing and presenting Experience of working in the NHS or Application form reports public sector care organisations Interview Experience in information systems and Test IT Experience of data management, including data retrieval, storage, analysis and reporting Personal Skills / Competencies Essential Desirable Means of Assessment The ability to work accurately, manage Ability to see the bigger picture and Application form own workload and work on own initiative appreciate the importance of work for Interview Ability to deliver under pressure and to the PCT and health community as a work in a rapidly changing environment whole Commitment to team working and Driving licence with access to own respect and consideration for the skills of transport others Positive can do attitude

9 Person Specification Agreement Job Holder (Please print name) Job Holders Signature Date... Line Manager / Head of Department Signature Date. To be reviewed at next appraisal interview

10 Most work time will be spent analysi ng comple x data To attend meeting s Yes No Rare Occasional Frequent Please provide examples for the boxes that you have answered yes. JOB RISK PROFILE Details of risk level The job involves: Lifting weights / objects between 6 15 kilos Lifting weights / objects above 15 kilos Using equipment to lift, push or pull patients / objects Lifting heavy containers or equipment Running in an emergency Driving alone / passengers / goods x Working at height Invasive surgical procedures The job requires: Concentration to assess patients / analyse information x

11 Often there are request s for urgent informa tion to support manage ment decisio Response to emergency situations. x To change plans / appointment / meetings depending upon needs of role Clinical interventions The job involves: Informing patients / family / carers of unwelcoming news Caring for terminally ill patients Dealing with difficult family situations Caring for / working with patients with severely challenging behaviour. Typing up of minutes / case conferences The job requires: Clinical / hands on patient / client care Contacts with blood / bodily fluids Exposure to verbal aggression Exposure to physical aggression Exposure to unpleasant working conditions dust / dirt / fleas

12 Majo rity of work ing time will be at a com puter Exposure to harmful chemicals / radiation Attending the scene of an emergency Food preparation and handling Working on computer for majority of work x Use of road transport

13 NHS KNOWLEDGE AND SKILLS FRAMEWORK FULL NHS KSF OUTLINE Title of Post: Post Reference: KEY: F = LEVEL REQUIRED FOR FOUNDATION GATEWAY = LEVEL REQUIRED FOR FULL KSF OUTLINE PLEASE ENTER IN THE BOES BELOW, THE LEVELS APPLICABLE TO THIS ROLE NHS KSF DIMENSIONS Level for post Required? Notes CORE DIMENSIONS ALL NHS POSTS 1 Communication Y 2 Personal and people development Y 3 Health, safety and security Y 4 Service improvement Y 5 Quality Y 6 Equality and diversity Y SPECIFIC DIMENSIONS: Level for post HEALTH AND WELLBEING Required? Notes HWB1 Promotion of health/wellbeing and prevention of adverse effects HWB2 Assessment and care planning to meet health/wellbeing needs HWB3 Protection of health and wellbeing HWB4 Enablement to address health and wellbeing needs HWB5 Provision of care to meet health and wellbeing needs HWB6 Assessment and treatment planning HWB7 Interventions and treatments HWB8

14 SPECIFIC DIMENSIONS: Level for post HEALTH AND WELLBEING Required? Notes Biomedical investigation and intervention HWB9 Equipment and devices to meet health and wellbeing needs HWB10 Products to meet health and wellbeing needs ESTATES AND FACILITIES Required? Notes EF1 Systems, vehicles and equipment EF2 Environments and buildings EF3 Transport and logistics INFORMATION & KNOWLEDGE Required? Notes IK1 Information processing IK2 Information collection and analysis IK3 Knowledge and information resources GENERAL Required? Notes G1 Learning and development G2 Development and innovation G3 Procurement and commissioning G4 Financial Management G5 Services and project management G6 People management G7 Capacity and capability G8 Public relations and marketing

15 KEY: F = LEVEL REQUIRED FOR FOUNDATION GATEWAY = LEVEL REQUIRED FOR FULL KSF OUTLINE AGREEMENT OF ABOVE KSF OUTLINE: Staff Member/Representative: Signature:.. Print Name: Date:. Line Manager: Signature:.. Print Name: Date:.

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