BT Global Services Portfolio update

Transcription

1 BT Global Services Portfolio update 27th November 2012 BT Global Services Portfolio

2 Agenda Introduction Neil Sutton, VP global portfolio London 2012 Neil Sutton, VP global portfolio Portfolio strategy Claire Garrett, VP portfolio and propositions Key launches Nicola Jones, head of pan-portfolio marketing Online experience update Sanjay Joshi, head of business analysis Cloud services Neil Lock, IT services programme director BT Trace Jonathan Brasnett, head of global mobility BYoD Neil Sutton, VP global portfolio Q & A 2

3 London th November

4 BT Global Services Portfolio 4

9 Our portfolio strategy 27 th November

10 Technology and market changes in the next 3-5 years Hyper-convergence Increased consumerisation of IT Growing use of cloud services Continued globalisation Cautious economic environment Desire for sustainable operations BT Global Services Portfolio 10

11 Organisations want to Take advantage of consistent, seamless and flexible services Embrace network embedded intelligence Respond to complex and changing security needs Utilise the rise of unified communications Future proof their contact centres Use Machine to Machine to improve their operational and asset efficiency BT Global Services Portfolio 11

12 Our strategy and our differentiators set the context for our portfolio What makes us different? Only two or three companies in the world can do what BT does today for customers, and we re continuing to improve... Customers want to work with a global managed networked IT services leader, operating globally and delivering locally to help them thrive in a changing world Global assets: people and technology Industry experience and solutions Professional Services people and capability Innovation and new solutions...based on strength in the UK We re investing globally to make improvements in the areas our customers tell us are important to them BT Global Services Portfolio 12

13 Our portfolio strategy Over the next three years our strategy is to deliver on the promises of flexibility, integration and control, which we will achieve by Making the enterprise cloud delivery system a reality, through dynamic, intelligent networks, combined with smart compute capabilities Driving simplicity to ensure that true unified communications becomes a reality for more customers, no matter if you are a customer service agent or an executive Embedding security more pervasively, enabling more pro-activity through insight and visibility, and making security a enabler for a BYOD world Extending industry community cloud initiatives for target industries through innovation; addressing business challenges through collaboration across the value chain Delivering more choice, value, and lower risk through selective partnering and investment in advisory services. All combined to create an integrated global portfolio, providing a compelling roadmap that our customers can buy into, and available in 3 options: enterprise, cloud, or hybrid BT Global Services Portfolio 13

14 Our portfolio Bringing together a broad portfolio of services into an integrated solution BT Assure: Security that matters Managed Security Services Security Intelligence Assure Identity Assure Continuity BT Connect: Networks that think IP Connect Ethernet Connect Internet Connect SHDS Connect Optical Connect Private Line Connect LAN Connect Connect Applications Diamond IP BT Compute: Services that adapt Private Compute On Demand Compute Cloud Compute Telehousing Customer BT One: Communications that unify One Enterprise One Cloud One Voice One Collaborate BT Contact: Relationships that grow Inbound Contact Auto Contact Multi-channel Contact Networked Expertise Cloud Contact 14

15 Key launches 27 th November

16 Key launches Q1/Q2 2012/13 Q3 2012/13 Q4 2012/13 July August September October November December January February March BT Connect BT Connect Market Mover launch Expansion of IP Connect POPs and access in LATAM and MEA, CFNs in; Ethernet Connect in 28 countries; Connect Applications Unified dashboard, Web performance monitoring, BT Connect IQ evaluator IP Connect additional 2 POPs India & Philippines, 3 additional Ethernet access countries Ethernet Connect expansion in Greece, Turkey, Norway (Stavanger) IP Connect additional 6 POPs Latvia, Malta, Oman, Serbia, Sri Lanka & Vietnam, 2 NNIs & 4 additional Ethernet access countries Ethernet Connect expansion in Argentina, Brazil, Chile, Mexico and USA (Miami) Internet Connect access enhancements 1G coverage and resilience Assure Market Mover launch Assure Managed FW / Juniper Assure Global UTM BT Assure Assure Hosted Security Services Assure Analytics Assure Secure Web (Scansafe) Assure Secure Web (ZScaler) Assure Secure Voice BT One One Voice SIP Trunking France One Cloud Cisco: EMEA rollout BT One Market Mover Launch One Voice anywhere R2 One Voice SIP Trunking expansion One Enterprise Cisco UC9 One Cloud Cisco: global expansion One Collaborate: Flare, Jabber, On Net Advise One: Quick Starts One Cloud Lync One Voice anywhere R3 BT Contact Inbound Contact Cloud Contact MEA Cloud Contact LatAm Colombia: Launch Inbound Contact global node Onsite Contact: Avaya Aura CCV7 BT Contact Market Mover launch Onsite Contact: Mid size CC entry price points Cloud Contact next generation enhancements Auto Contact US&C common service creation environment and customer reporting portal Inbound Contact Colombia & Turkey Private Compute EMEA Private Compute APAC & LatAm Cloud Compute UK & EMEA BT Compute Cloud Compute US&C and LatAm Cloud Compute APAC MobileXpress Broadband FTTC BT Trace BT Global Trace Other MobileXpress app for Apple ios / Android BT Mobile Broadband with BT WiFi Mobile Device Mgmt Mobile Cloud Secure (cloud based SSL) 16

17 Online experience update 27 th November

18 My Account: a highly functional and compelling online channel for our customers Everything you need in one place. Simplified, intuitive approach to online self-service Platform agnostic. Same level of detail across smartphone, tablet and desktop Designing the portal entirely around the tasks you want to complete My Account Designed for learning, understanding and enjoyment A flexible space that you can customise to your own needs Provide online collaboration space to share documentation and pro-active account management Phase 1 FY11/12 Interactive at a glance dashboard with intuitive access to key service functions Phase 2 FY12/13-13/14 Evolution of My Account to provide new features and performance improvements Phase 3+ FY 13/14+ My Account 2.0, configurable spaces and improved service journeys BT Global Services Portfolio 18

19 Our digital services evolving My Account Strategy / overview Creating a market-leading digital channel of choice Online services around key activity areas incidents, requests, reporting etc Single consistent portal and user interface pan-global Services My Account 2 My Account 1 BT key differentiators Cross-platform / device agnostic (built-in HTML5) Built directly upon customer need Highly graphical, usable, intuitive services Modular and expandable Designs currently in development for My Account 2 beta from end Q Final designs subject to change 19

20 Cloud services 27 th November

21 BT Compute position BT Global Services Portfolio 21

22 BT Compute market strategy Cloud is changing how customers buy and use IT, offering significant benefits, but also introducing risk and complexity. Customers are challenged with how they take advantage of these services. We demystify the cloud and make it real for our customers, helping them adapt to change. We are leading in offering our customers local cloud services built around an enterprise class global offering, meeting their assurance and compliance needs in a common approach Our people have the proven expertise to translate the customers needs into compelling solutions and services, demonstrating value and giving our customers confidence We offer industry-based solutions ensuring customer needs are at the heart of our innovation and roadmap. Our vertical expertise is viewed as an increasingly important differentiator by customers looking for targeted solutions Our hybrid cloud services currently enable a breadth of cloud options, blending our extensive network and compute resources to provide a straightforward end to end service experience. 22

23 DIY Self Service Concierge Insight from our customers on how they want to consume Cloud Applications (SaaS) Core software and dependencies available as a utility e.g. unified communication Systems Business functions in convenient packages e.g. VHTS, Molecular Dynamics BPO Business process services Outsource the process Infrastructure (IaaS) Automated Virtual hardware, operating systems, computing storage and networking Platform (PaaS) Database, Runtime environments for you to develop your own apps Software Packaged software available click to deploy but self maintained Do IT Yourself IT Tasks Data Centre Your design. Your equipment. Your Service Out-task of existing in house infrastructure solutions Custom infrastructure solutions, designed to your specifications 23

24 Insight from our customers on how they want to consume Cloud 7 Applications (SaaS) Core software and dependencies available as a utility e.g. unified communication 4 8 Systems Business functions in convenient packages e.g. VHTS, Molecular Dynamics 5 9 BPO Business process services Outsource the process 6 8. Deliver Cloud Services that are relevant to the industries our customers work in 7. SaaS services BT One Cloud Cisco BT One Cloud Lync BT Cloud Contact Infrastructure (IaaS) Automated Virtual hardware, operating systems, computing storage and networking Platform (PaaS) Database, Runtime environments for you to develop your own apps Software Packaged software available click to deploy but self maintained 6. Provide Packaged BT One and BT Assure services with our customer s applications, click to deploy Deliver IaaS regionally with flexibility and choice to meet customers needs Do IT Yourself IT Tasks Data Centre Your design. Your equipment. Your Service Out-task of existing in house infrastructure solutions Custom infrastructure solutions, designed to your specifications 3. Provide connected DC facilities for hybrid Cloud and IaaS platforms 24

25 In the last six months Professional Services BT Advise Compute 8 Systems Business functions in convenient packages e.g. VHTS, Molecular Dynamics Deliver Cloud Services that are relevant to the industries our customers work in Single pane of glass to manage your Systems Research and Development applications for Life Scientists Global Supply Chain parcel track and trace epos for Retailers Medical transcription for health professionals 6 Software Packaged software available click to deploy but self maintained Provide Packaged BT One and BT Assure services with our customer s applications, click to deploy Single pane of glass to manage your Software MS Lync Application Packaging: Molecular Dynamics HPC tools 4 Infrastructure (IaaS) Automated Virtual hardware, operating systems, computing storage and networking 3 Data Centre Custom infrastructure solutions, designed to your specifications Deliver IaaS regionally with flexibility and choice to meet customers needs Provide connected DC facilities for hybrid Cloud and IaaS platforms Single pane of glass to manage your Infrastructure Hybrid Cloud to support your security and cost Hypervisor choice delivering easy migration to BT s Cloud Flexible commercial model PAYG (7p) to Fixed Price contracts BT Connect choice for performance and security Where you need it: US, Brazil, Colombia, UK, Spain, France, Italy, Benelux New Data Centres in Colombia, Mexico, Singapore, Germany 25

26 In the next 12 months Professional Services BT Advise Compute 8 Systems Business functions in convenient packages e.g. VHTS, Molecular Dynamics Deliver Cloud Services that are relevant to the industries our customers work in More Pharma R&D services Health, Retail and Supply chain services Enabled by: Service Store: Rich set of services Click to deploy vertical business services 6 Software Packaged software available click to deploy but self maintained Provide Packaged BT One and BT Assure services with our customer s applications, click to deploy BT One, BT Assure Plus Rich set of general purpose applications Enabled by: Service Store: Application Packaging 4 Infrastructure (IaaS) Automated Virtual hardware, operating systems, computing storage and networking Deliver IaaS regionally with flexibility and choice to meet customers needs Re-use your existing assets via Bring your own zone (BYOZ) Virtual Desktop & Apps Storage Services (S3 compatible) including accelerated transfer Accelerated application data movement Enabled by: Cloud Management Systems enhanced quarterly 3 Data Centre Custom infrastructure solutions, designed to your specifications Provide connected DC facilities for hybrid Cloud and IaaS platforms IaaS Launch Hong Kong, Singapore, China, Japan, Australia, US, UAE, Saudi, South Africa, India, Mexico, Argentina 26

27 BT Compute Industry specific cloud services Regional IaaS Connected Data Centres SFO NYJ IRE LON AMS FRA PAR MAD MIL DUB SHI JAP MEX IND HKG BOG SIN HOR JNB SYD ARG Regional IaaS Industry Services BT Trace BT Life Sciences BT Health BT Compute will be the IT service enabler for next generation industry cloud services and provide regional Infrastructure as a Service offerings... enterprise class, how our customers want it, where they want it. 27

28 BT Trace 27 th November

29 BT Trace Global Trace Visibility and collaboration across the end-toend supply chain Warehouse Trace Optimises warehouse space, inventory, equipment and people Asset Trace Manages/tracks reusable transport items (RTIs) and other mobile assets Inventory Trace Inventory accuracy, maximises availability, minimisies costs Trace for Retail Item level RFID solution that increases sales and improves customer service Trace for Health Manage/track mobile assets and patient records in a healthcare environment BT Global Services Portfolio 29

30 BT Global Trace End-to-end visibility Cloud based service Secure data capture and sharing Actionable business intelligence Exception alerts to any mobile device Utility-based pricing model 17% Improvement in operational efficiency 16% Improvement in customer service TNT Customer Case Study BT Global Services Portfolio 30

31 Why BT Investment in supply chain innovation and collaboration with customers to develop new products Commitment to sector-focused solutions Proven expertise in delivering global supply chain solutions Core BT strengths of: global networking, secure data handling, infrastructure and integration BT Global Services Portfolio 31

32 Bring Your own Device 27 th November

33 It s all about: The data, not the device Using the device for work, not just bringing it to work The end-to-end solution, not a single product Opening up the possibilities, not closing them down The barrier between business and consumer is beginning to come down people are going to become networked all the time, I think we are just at the beginning of this revolution. Ian Livingston, BT CEO, CNN Marketplace Europe, 2012 BT Global Services Portfolio 33

34 Our customers are saying 15% of IT managers say the cost of BYOD is unclear 1 Mobile BYOD will cost you about 33% more than a company-owned mobile device approach 2 30% of organisations worry BYOD requires more resources e.g. draining the company s bandwidth 1 5 million Apple iphone 5 units sold in in launch weekend 46 million apps downloaded from Apple s app store each day 33% of employees see no risk in BYOD, yet only 10% of IT directors agree with them 1 Mobile device security is the single biggest concern for 74% of IT directors and executives 1 56% of global executives say slow decision-making is a major problem at work 3 81% of organisations spend most of their day working collaboratively 3 1 BT s Rethink the Risk Research 2,000 IT users and decision makers 2 Aberdeen Group 3 Collaboration Paradox research 34

35 Our approach allows you to BT One Voice anywhere Reduce voice, mobile and roaming costs by 45% BT Manage Mobility Expenses Achieve savings of up to 30% on mobile bills Cisco Identity Services Engine Determine access to corporate resources by user, function and device BT MobileXpress Enable simple, affordable mobile access BT Mobile Device Management Gain visibility and dictate security policy across the whole mobile estate Enterprise App Store Increase productivity through self service applications BT Assure Web Security Protect against web threats with scalable solution BT Mobile Security Enforce strong security and authentication services for mobile employees Get more work done Make decisions faster Work from anywhere 35

36 We make it work BYOD is an opportunity for your business No single solution fits all. We will help you develop a BYOD strategy that suits your organisation BT Advise experts work with you to build a roadmap for formalising the way you use mobile devices Our wide and varied portfolio covers your end-to-end BYOD requirements Our flexible and scalable solution meets your needs now and in the future. BT Global Services Portfolio 36

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