IT Enterprise Services

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1 IT Enterprise Services Local government Empowering people through technology Your drive to transform

2 Your drive to transform Modernising local government services is high on everyone s agenda. Innovation is key if we re to dramatically cut costs and improve services. Flexible, cost effective IT services What are your transformation priorities? What do you need to achieve? Capita offers a robust, secure suite of IT services that can be tailored to the needs of your enterprise. Whether you are a unitary authority, a county, borough or district council, we can help you transform. Our technology delivers business outcomes. If you re looking to: Reduce the cost of your IT procurement How can we innovate faster? What services can we digitise? How quickly can we reduce costs? All of the above require agility; yet legacy IT systems hold many local authorities back. Capita IT Enterprise Services is entrusted by many councils to help them in this dual challenge; modernisation and cost reduction. Simplify complex, legacy infrastructure Explore shared services with other government departments in health, education or police Enable secure, flexible, mobile working, or Transform and improve IT service management......then we re here to help. Placing people, citizens and employees, at the heart of service design, we can help you transform your public services and reduce costs, giving you the freedom to innovate and be the best that you can be. In Capita you can secure a full IT outsourcing partner, key managed services or simply procure IT hardware and software at better prices. Our goal is to help our clients innovate on every level; technically and commercially. We support some of the most innovative and progressive shared services for neighbouring authorities achieving best value for citizens and government. Page 2

3 Local government partnerships that deliver When we secure a new customer; we forge a new partnership. Blending the strengths of our two teams, we can jointly design citizen services, innovate together and build a clear roadmap for the future. It is trust and transparency that drives continuous improvement in all that we do. As your IT partner we listen, create and deliver. One of Capita s greatest strengths is how it forms partnerships with its customers. It is prepared to invest to deliver significant improvements that will provide both efficient and better customer experiences. Major S.E England County Council What we enable... Cost savings Significant cost savings are critical in the face of funding cuts Partnerships True partnerships that enable continuous transformation and improvement Mobility Truly mobile workforces - anywhere, any time, any device 53% faster call answering times 27m saved over 5 years via Business Process & IT Outsourcing 90k energy saving per year Digitisation Digitisation of services enabling multi-channel and self service for your citizens & employees Sharing Innovative shared services that flex around you. Join a community of local government leaders Intelligence Making sense of your data, placing intelligence at the heart of any investment and service improvement Page 3

4 IT solutions for local government Security, digitisation and business intelligence are at the heart of Capita s local government IT services. Across every level of service and every council department, we can convert raw data into intelligent decision making. This is what powers our ability to help you innovate. With you we shape transformation programmes, provide the enabling IT and deliver the savings and improvements you need. Modernise and simplify your infrastructure Capita delivers an unparalleled breadth of flexible infrastructure services from pure co-location and hosting through to cloud utility services: Flexible infrastructure-as-a-service - Capita Private Cloud is a secure, UK-hosted cloud platform that guarantees data sovereignty and data security upto OFFICIAL or OFFICIAL SENSITIVE level. Flexible OPEX pricing allows you to pay only for what you use and be responsive to your business. Crown Hosting Services Interested in moving legacy systems into Crown Hosting Services - a rich portfolio of hosted data centre services at OFFICIAL level and above? Capita has partnered with Ark Data Centres to provide migration services and managed services around Crown Hosting co-location - giving you the best of both worlds. Enable true enterprise mobility; accelerate staff productivity Managed desktop & devices do you want to give your staff the freedom of working on any device, anywhere, at any time? For one predictable monthly price we can manage and refresh all of your user devices, securely delivering applications and data to users from any location on any device. That includes support for BYOD. Cloud productivity applications Capita Productivity Hub provides all key Microsoft services in a secure cloud. From Exchange, Office and SharePoint to Skype, we can reduce cost and improve staff productivity. Mobile device management innovative enterprise mobility management services that support everything end-to-end; mobile device management, mobile applications management and mobile content management. Delivered as a cloud service or onpremise we can empower your staff on the move. Applications portfolio management - we can provide full applications management services that enable you to get your applications working harder, smarter and better for your staff million UK residents benefit from our IT solutions Page 4

5 IT Service Management Cloud Private cloud Productivity tools Hosting, storage, backup Service desk ITSM platforms Software asset management Mobility Workplace Devices Applications Communication & collaboration LAN, WAN, wireless Unified communications Contact centres, voice Page 5

6 Transform IT service management and deliver service excellence Service desk & IT service management we can provide you with a blend of onsite or remote service desk capability that suits you. Flex up or down depending upon requirements from 24x7 service desk to fixed hours; we will dramatically improve service quality, reduce cost and increase user satisfaction. IT Service management platforms - want to transform ITSM and enable self-service? Capita offers two of the world s leading ITSM platforms (ServiceNow and BMC Remedy) either as a utility cloud or on-premise service. Our endto-end service includes migration, implementation, support and optimisation. We offer this alongside service desk or as a standalone service. Software asset management in one integrated service, we can guarantee licensing compliance and help you reduce the costs of your software. The result? A single, accurate record across all of your IT estate. Lewisham & Bromley jointly saved 2m (25%) on IT & telephony. Twice what they could have done alone. The use of a mobile VPN has been integral to the delivery of agile working for our mobile workforce. The seamless ability to roam between various connections with little user interaction is proving invaluable; both in terms of keeping support to a minimum and the actual time users spend establishing a remote secure connection. Birmingham City Council Page 6

7 Improve communications; connect your people Managed WAN, LAN & wireless solutions - we design, build, operate and optimise every form of network service for our clients. Whether you have one or three thousand sites, we are experts at integrating the best services from Tier 1 telecoms providers to deliver a single service with precision. Capita delivers fully managed PSN accredited services. Unified communications - streamline video, voice, and instant messaging in one integrated platform. Delivered on-premise or via our secure cloud, we can help you transform the way you work and deliver faster, more responsive services. Our award winning team has implemented some of the most advanced contact centre and back-office unified communications services. Did you know? 79% of local councils believe that disposing of, or making better use of, property and assets will have a high or significant impact on cost savings [1]. Using technology to achieve a robust remote working set up, and allow greater mobile working, can help deliver this. At Capita we have proven to save our clients at least 30% on their IT costs through outsourcing while also transforming and digitising citizen services. PSN Framework expertise Our approved membership status on a range of procurement frameworks, including Public Services Network (PSN) and G-Cloud, demonstrates our commitment to the evolving needs of the local government. As a founding member of the PSN Governing Body we are widely recognised as a pioneer in the development and rollout of public sector networks and are experts in helping the UK government and non-governmental organisations to connect public services. We currently support more than fifty Public Sector Networks (PSN) including; Kent County Council Essex County Council Hertfordshire County Council Walsall Metropolitan Borough Council. We also build and manage a PSN ready network for East Lothian Council connecting the regions 45 schools. Page 7

8 Successful leaders recognise that embracing innovation is key to meeting the challenges of the future. Create Tomorrow exists to showcase emerging technologies and new thinking and to demonstrate the practical application of tried and tested approaches that could benefit your organisation. Find out more about these topics... Distilling value from big data Innovate from the inside out 2015: The year of the Internet of Things? Demystifying the potential of wearables What can service design do for your organisation? Your customers are all over mobile. Are you? Embracing the paperless economy Playing games at work. Seriously Designing services for real world behaviour Are you ready for the second machine age? Tomorrow is coming. Be excited. Be ready. You can get involved too. Follow us on Twitter and LinkedIn. Register to receive the Create Tomorrow newsletter via the website. Visit References: 1. Kable Local Government ICT Forecast company/createtomorrow-co-uk At Capita IT Enterprise Services we... Listen Create Deliver Listen carefully to what you need, finding out where we can add value and how we can drive down cost. Create a solution that innovates around your problems and meets your objectives. Deliver transformational IT, on-time, on-budget and to the highest standards. Want to learn more? Contact us at or visit

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