Announcing a new investment in Latin America

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1 BT Global Services Announcing a new investment in Latin America October 2011 BT Global Services

2 BT a global leader in networked IT services Introduction Jeff Kelly CEO 2

3 Introduction BT, an introduction BT is one of the world s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide Providing high quality telecommunications services since 1846 Revenues of more than 20 billion in ,000 employees globally 1 billion in R&D spend on innovation Relationships with 25 universities globally, including Cambridge, MIT and Tshihhua The Official Communications Service Provider for the London 2012 Olympic and Paralympic Games, We will be carrying every call, piece of data, image and sports report for the games. A long track record of acting responsibly and supporting the communities to whom we deliver services. In 2011 we maintained gold sector status in the Dow Jones Sustainability Index and Platinum Plus level in the Business in the Community Corporate Responsibility Index. 3

4 Our vision What is our vision for BT Global Services? The global leader in networked IT services BT Global Services is a global leader in managed networked IT services, operating globally and delivering locally to help our customers thrive in a changing world What makes us different? 22,000 people globally supporting enterprise customers, with one of the largest professional services capabilities in our industry Bringing together a broad portfolio of services With a track record of delivering for customers globally in more than 170 countries Underpinned with a unique breadth of scope, reach and capability And recognised as market leading for customer service and innovation 4

5 Our customers Who are our customers? Experience and track record of delivery with a wide range of customers globally A global leader in managed networked IT services Multinational corporations Financial institutions Public sector organisations Major companies in key markets globally BTGS customers by sector 2010/11 Experience, and a track record Around 7000 corporate and public sector customers across more than 170 countries Widely recognised as market leader by industry watchers BT Global Services is a leader in IDC s Marketscape for Asia Pacific Next-Generation Telecom Services

6 Who are our customers? Some examples of customers currently working with BT Our customers 6

7 Our customers Who are our customers? Building our business around industry challenges, with industry-specific solutions Consumer Packaged Goods Global Commerce Global Banking and Financial Markets Government and Health Food Manufacturing Retail banks Local & devolved government Beverages Logistics Global banks Central Government Personal care Pharmaceutical Financial markets Defence Home care Insurance Health Tobacco 7

8 Our solutions What makes us different? Only two or three companies in the world can do what BT does today for customers, and we re continuing to improve... Customers want to work with a global managed networked IT services leader, operating globally and delivering locally to help them thrive in a changing world Global assets; people and technology Industry experience and solutions Professional Services people and capability Innovation and new solutions... based on strength in the UK We re investing globally to make improvements in the areas our customers tell us are important to them... Today s announcement is a key part of that

9 BT s new investment in Latin America An overview Luis Alvarez President 9

10 10 Economic overview Latin America has rapidly recovered from recession and offers exciting opportunities for growth 7.0% 6.0% 5.0% 4.0% 3.0% 2.0% 1.0% 0.0% -1.0% -2.0% Latin America World Per capita GDP to grow 3.6% in 2011 Foreign Direct Investment up 40% in 2010 Exports to grow 27% in 2011 Latin American countries will invest $450 billion in infrastructure development in % -4.0% Source: IMF World Economic Outlook Database, April

11 Companies and organisations across the region understand ICT, and are investing faster than the rest of the world Market overview 16.0% 14.0% 12.0% ICT Spending Outlook Latin America World 10.0% 8.0% 6.0% 4.0% 2.0% 0.0% -2.0% -4.0% Source: IDC Worldwide Black Book Query Tool, Version 4,

12 Market overview CEOs are focused on realising the benefits of ICT investments, but planning now for a future of innovation and global growth Long term investment priorities (3 years) Initiatives to realize cost efficiencies Leadership and talent development Organic growth programs Strategic technology infrastructure or applications R&D and new product innovation Advertising and brandbuilding 51% 84% 71% 68% 69% 65% Medium term priorities (1 year) Implement a costreduction initiative Outsource a business processor function Enter into a new strategic alliance or joint venture Insource a previously outsourced business process or function Divest or spun-off majority interest in a business or exit a significant market Complete a cross-border merger or acquisition End an existing strategic alliance or joint venture None of the above 64% 38% 50% 21% 13% 26% 23% 4% Opportunities: Global and regional expansion Football World Cup 2014 and Olympic Games 2016 in Brazil Better penetration in their existing markets in LatAm Expansion to other countries in the region often through strategic alliances or joint ventures Capital investments 0% 45% Don t know/ refused 0% 8% Source: PwC, 7th South American edition of the 13th Annual Global CEO Survey 2010 N=194 Latin American CEO s interviews 12

13 Market overview We see a 14 billion euro opportunity for the solutions we provide for our customers, growing at 7.4% a year Latin America market, 2010/11 billion Total: 4% 5% 2010/11 14bm 2014/15 18bm 3yr CAGR 7.4% Security 8,6% 4% Networking 4,3% 3% Mobility 11,9% Voice/UCC 7% CIO priorities: Cloud computing and virtualization Professional Services BT s networked based consulting Convergence and unified communications 5% 9% 21% 42% Network Managed Services (Integration, Consulting, Outsourcing...) 3,9% CRM 7,9% Converged Services (IPT,LAN,WAN) 8,7% IT ( Cloud PS & DC) 7,2% Contact centre and CRM solutions Current Analysis BT is among the stronger competitors in Latin America, and thanks to its past acquisitions, the company already has the regional resources in place to increase its profile and win clients. Source: Market Sizing team providing Data from IDC. 13 Portfolio categories based BT GS inputs

14 Delivering locally BT has substantial operations across the region... Key facts: Operating since World Economic Forum strategic partner in Cancun (2008), Rio (2009), Cartagena (2010) and Rio (2011) Headquartered in San Paulo, Brazil More than 1,000 employees supporting customers in the region Commercial and operational capabilities across 22 Latin American markets Offering a wide range of networked IT services including IP infrastructure, application services, outsourcing solutions and business transformation With BT we have the advantage of a global solution from a single supplier, which avoids the complexity and costs of dealing with multiple service providers. Gilberto Ceresa CIO, FIAT Group 14

15 Delivering locally...with a history of successful investment in Latin America... Operating globally and delivering locally: 180 Points of Presence +37,000 customer connections 7 network operations centres providing monitoring and proactive diagnosis 24x7 3 data centres in Brazil, Argentina and Colombia Security operations center in Sao Paulo Current Analysis BT's ambitions in professional services are backstopped by several large data centers in the region that can provide outsourced/hosted services and applications for clients. 15

16 ...including one of the largest satellite footprints in the regions Delivering locally One of the largest broadband satellite coverage in Latin America BT s satellite services combined with other BT network capabilities provide: Network services in remote areas Integrated Service Support SLA Management High Reliability / Backup Service Fast Response Times Cost efficiencies Current Analysis BT s acquisitions give the company a substantial network presence throughout Latin America. 16 For Compartel, BT proposed satellite delivery for the bulk of internet connectivity. "As well as putting in place the infrastructure and training to help the Colombian people cross the digital divide, BT provided relevant suggestions to help us develop the evaluation parameters we use in our SLAs. Guillermo Alberto Cruz Head of the Compartel Programme, Colombian Ministry of Communications

17 Working with the worlds leading companies: Global multinationals working with BT globally and with presence in Latin America Multilatinas working with BT within the region and internationally Domestic companies with global ambitions Prestigious government institutions contracting locally Delivering locally BT works with global and multilatinas customers, as well as the many fast-growing local companies with international ambitions BT is the leading provider in terms of the Total Contract Value of Managed Network Services contracts awarded in Latin America since the beginning of 2010 Our most complex project was implemented in record time, with the entire installation taking less than one year. And within six months of implementing the new system CIAXA was making savings of around 15% of lottery operating expenses. We were also providing better service Antonio Carlo Barasuol CAIXA Lotteries 17

18 18 Media comments

19 Customers are telling BT they need three things from their global networked IT partner in Latin America Business needs 1. To provide consistent technology and services globally 2. To reduce complexity through local knowledge and expertise 3. To enable business growth and transformation Despite the extremely tight deadlines, the new offices opened with the entire linking network configured and the new IP telephony system up and running with 100 per cent user satisfaction. It simply could not have been better. Alfred Gunter Infrastructure Manager Unilever Brazil 19

20 Portfolio In response, BT s customer-led investment programme is focused in three key areas Project focus 1. Infrastructure - Expanded and Strengthened Enhancing BT MPLS infrastructure and New Global MPLS POPs Enhanced Data Centre capabilities Additional infrastructure to support key products and services Satellite Communications (Rio de Janeiro) Data centres & Security (Bogota) IP Telephony & Contact Centre (Mexico) Delivery BT s MPLS points of presence will increase by 20% in the next three years Luis Alvarez President BT Global Services 20

21 In response, BT s customer-led investment programme is focused in three key areas Project focus 2. Portfolio - Enhanced and Coordinated BT Compute Services that adapt BT Assure Security that matters BT One Communications that unify BT Contact Relationships that grow BT Connect Networks that think BT will launch over 30 new products and services in the region in the next three years Neil Sutton Vice President, Portfolio BT Global Services 21

22 In response, BT s customer-led investment programme is focused in three key areas Project focus 2. Portfolio - Enhanced and Coordinated BT Connect Networks that think BT Ethernet Connect expanded to 21 cities New BT IP Connect nodes in Brazil and Mexico Upgraded Connect Backbone New BT IP Connect access in Brazil, Colombia and Mexico BT One Communications that unify BT Contact Relationships that grow BT Compute Services that adapt BT One Managed Microsoft Lync BT One Voice in Colombia BT One Video new bridge in Brazil and Colombia BT One Cloud Upgraded Connect Backbone BT Cloud Contact and new BT Inbound Contact nodes to reach consumers across Latam BT On Demand Compute in Brazil, Colombia & Mexico BT Data Centre Services BT Assure Security that matters BT Assure Portfolio launch across the region 22

23 In response, BT s customer-led investment programme is focused in three key areas Project focus 3. People - Ready and Able 250 new professionals across Latin America providing technical and sales support and extending capabilities in Professional Services Centres of excellence in satellite technologies, security, data centres services, IP telephony and contact centres Industry specific expertise in financial services, consumer packaged goods and global commerce (manufacturing, logistics and pharmaceuticals) BT has been a true business partner in the Compartel project. It has not only the technical capacity to meet our stringent connectivity SLAs but also the flexibility to project manage a wide range of additional initiatives, from training to technical support. Guillermo Alberto Cruz Head of the Compartel Programme Colombian Ministry of Communications 23

24 Global Leader BT is proud of our history in Latin America, and confident that our investment will result in great success for us, and for our customers This is a customer led investment plan - driven by solutions our customers have told us they need to grow their business successfully in Latin America. BT s people and professional services combined with an enhanced portfolio and improved infrastructures, delivers a market leading strong and consistent offer for our customers By operating globally and delivering locally we enable our customers to seize opportunities as they expand their operations in Latin America and across the world BT Global Services A global leader in networked IT services 24

25 Thank you! 25

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