Managed Service for Visual Communications

Size: px
Start display at page:

Download "Managed Service for Visual Communications"

Transcription

1 Managed Service for Visual Communications

2 Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and make your business more agile, and it can transform the way you collaborate with colleagues, clients and partners. Importantly, not having to travel to meetings contributes to lower costs, a reduced carbon footprint and an improved work-life balance for your employees. But while these benefits may all be possible, they re not always fully realised after you ve invested in visual communications technology.

3 Managed Service for Visual Communications Scalability is a first challenge. You re struggling to grow your support infrastructure to cope with a growing number of end points. IT can t keep up with supporting your users in those critical first two minutes after something goes wrong on a video call. This is when users are most likely to abandon the service and opt for a voice-only alternative and they probably won t come back to video again. If you re a multinational organisation, these challenges are compounded because global consistency isn t easy to achieve. Your employees may be having a vastly different videoconferencing experience depending on which part of the world they re in. Users are central to the success of your videoconferencing. If your employees don t use it, then they, their colleagues, their clients and consequently the business as a whole won t derive any of the benefits that the technology was purchased to deliver. So how do you go about ensuring that your employees adopt the solution and use it to its full potential? Let s face it, videoconferencing is expensive to run and support, requiring massive investments in management platforms, systems, expertise and experience. There s the ever-present requirement to reduce costs across the business, without increasing risk but how are you supposed to support this technology without increasing your headcount, when management has put a freeze on new hires? Users are central to the success of your videoconferencing. If your employees don t use it, then they, their colleagues, their clients and consequently the business as a whole won t derive any of the benefits that the technology was purchased to deliver.

4 Let s face it, videoconferencing is expensive to run and support, requiring massive investments in management platforms, systems, expertise and experience.

5 Managed Service for Visual Communications How we can help Without an effective managed service, it s unlikely that your business will realise its investment in visual communications. The focus of your IT division is on missioncritical technology. Out-tasking the management of the visual communications estate is more cost-effective than trying to acquire the necessary resources to do so in-house. Managed video services also provide a low-cost entry point into video communications adoption, enabling you to access a full range of functionality while paying only for what you consume. Dimension Data s Managed Service for Visual Communications is the only truly global service of its kind in the world. It s focused on maximising your end-user adoption and, consequently, your return on investment. Our approach is simple: we make sure your video is always on and always working, and that there are skilled, experienced people on hand 24x7x52 to effectively address any problems or questions as they arise. We guarantee the quality of our Service by adhering to strict service level agreements. We offer this Service for any type of network and across multiple technologies and vendors, globally and consistently. Our integrated global resource platform makes it easy and convenient to book videoconferencing facilities and standard meeting rooms. By enabling the remote management of your entire videoconferencing estate, our advanced management platform means you don t the need to have a videoconferencing expert on-site. The Power of the VNOC Dimension Data s state-of-the-art 24x7 Video Network Operation Centre (VNOC) delivers IT Infrastructure Library (ITIL) and ISO-certified enterprise-class services designed to maximise user experience and estate reliability. The VNOC consists of a fully certified one- to three-line visual communications support team. This is combined with a multi-vendor lab to ensure that more than 90% of user requests or issues are rectified by the first-line team, and more than 99% of all incidents are rectified within the VNOC without engineer call-out or escalation to a vendor. This means that the VNOC can deliver unparalleled service levels to our clients and the ultimate in user piece of mind. The VNOC leverages Dimension Data s Advanced Management Platform, which is a multi-vendor platform that detects nine times more device alerts than vendor platforms to proactively, and accurately diagnose incidents. Underpinned by the VNOC, the Service then offers you four key user experience types: Monitoring and user helpdesk for VC incorporate core services plus a 24x7 voice and video helpdesk. Operations management delivers a true enterprise-class service by incorporating monitoring and user helpdesk for VC, plus return on investment and service reporting, software release management, and moves, additions, changes and deletes. Concierge adds ease of use to the enterprise class services by incorporating operations management, plus a global booking portal that can stand alone as a web browser or tablet (IOS or Android) application. It integrates into Outlook or Notes, along with providing extended capabilities to book meeting rooms and facility management functionality. Coupled with this, the booking portal enables automated call launching, meaning the user needn t worry about navigating complex touch panels or remote controls to launch a call. Executive support delivers the ultimate in user experience by incorporating concierge and adding in pre-conference testing, video meet-and-greet and live call monitoring, as well as dedicated onhand call assistance to guarantee that the call meets the exact requirements of the user. We also offer you a range of commercial and consumption models tailored to your individual business requirements. These allow for access to video infrastructure with flexible capital outlay. In this way, you can scale resources up and down as the business demands. Contact us today to find out how we can help you ensure your videoconferencing solution is not only well managed, but also adopted and used to its full potential. We guarantee the quality of our Service by adhering to strict service level agreements. We offer this Service for any type of network and across multiple technologies and vendors, globally and consistently.

6 Managed Service for Visual Communications Why Dimension Data? We ve been providing core networking and converged communications services for nearly 30 years no other provider has our level of experience in the global unified communications market. Our ability to understand how one technology impacts another across an entire IT environment allows us to treat visual communications deployment as an integrated part of the overall unified communications strategy, rather than a technology island. This helps you maximise benefits and minimise costs. Our videoconferencing services cross the services spectrum from consulting services, deployment and integration, to support, maintenance and managed services. We re able to offer you flexible delivery options through on-premise, managed cloud or public cloud methods. Such a breadth of offering allows us to truly focus on your users so you have a single provider that understands your infrastructure and business needs. Our financial stability means that we re able to meet the demands of growing companies, invest in building our solutions and services, and most importantly be around for the long haul. Our global footprint enables us to deliver multi-vendor services in 140 countries around the world. More proof of our success Successfully managed visual communications infrastructure for leading global organisations across various verticals. Over 5,600 end points currently supported across 350 clients Uniquely positioned with the ability to deliver managed services on-premise, in the private cloud or video-as-a-service in the cloud, managing over 20,000 calls every month. 2,600 employees hold more than 8,500 technical certifications across 46 different vendors. Globally, employees hold 270 certifications focused on visual communications. Within our Video Network Operating Centre, employees hold more than 100 certifications directly related to Cisco TelePresence, Cisco (and former Tandberg) Visual Communications and Polycom s Real Presence Environments and Real Presence Platform. Strategic alliance partnerships with respected technology vendors, including Cisco and Microsoft and a global partnership with Polycom. Cisco s largest visual communications partner worldwide (deployed over 10,000 video end points, 350 immersive TelePresence systems). First Cisco TelePresence Video Master Global ATP. One of only four Cisco global ATPs. Only Tandberg global SI (prior to Cisco acquisition). First Polycom global system integrator Winner of Polycom Global Systems Integration Partner of the Year and EMEA Systems Integration Partner of the Year. Global footprint, delivering international business to a consistent standard. We deliver services consistently across the world through the Global Services Operating Architecture our service delivery platform for monitoring and support, information sharing and flexible reporting. The platform s capabilities allow us to roll out new features, as requested by clients and services teams, within a matter of days We manage more than USD 12.5 billion of network infrastructure through five Global Service Centres, on a 24x7 basis, in more than 15 languages. Our videoconferencing services cross the services spectrum from consulting services, deployment and integration, to support, maintenance and managed services. CS / DDMS-1310 / 04/13 Copyright Dimension Data 2013 For further information visit:

7 2,600 employees hold more than 8,500 technical certifications across 46 different vendors. Globally, employees hold 270 certifications focused on visual communications. Within our Video Network Operating Centre, employees hold more than 100 certifications directly related to Cisco TelePresence, Cisco (and former Tandberg) Visual Communications and Polycom s Real Presence Environments and Real Presence Platform.

8 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Belgium Czech Republic France Germany Italy Luxembourg Netherlands Spain Switzerland United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of? As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic

More information

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry

I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

Governance, Risk and Compliance Assessment

Governance, Risk and Compliance Assessment Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please

We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please latest thinking We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please Enabling enterprise mobility with Microsoft System Center and cloud Enterprise mobility is no longer the domain

More information

Sustainable Solutions. Switch to future thinking

Sustainable Solutions. Switch to future thinking Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,

More information

3D Workspace: a new dimension to your desktop

3D Workspace: a new dimension to your desktop 3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

IP Trading Solutions

IP Trading Solutions In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate

More information

Contact Centre Integration Assessment

Contact Centre Integration Assessment Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery

More information

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment

best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment Introduction How sound risk management, transparency

More information

Cloud Readiness Workshop

Cloud Readiness Workshop Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many

More information

Cloud Readiness Consulting Services

Cloud Readiness Consulting Services Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping

More information

best practice guide Rise Above Unreliable Videoconferencing

best practice guide Rise Above Unreliable Videoconferencing best practice guide Rise Above Unreliable Videoconferencing It s no secret that videoconferencing can have a positive impact on employee productivity, business agility, time-to-market, collaboration and

More information

Procurement and Logistics Service. Overcoming the challenges and complexities of international business

Procurement and Logistics Service. Overcoming the challenges and complexities of international business Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

Desktop Virtualisation Solutions. Adapting to a new reality in client computing

Desktop Virtualisation Solutions. Adapting to a new reality in client computing Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile

More information

Big Gets Bigger, Smaller Gets Smaller

Big Gets Bigger, Smaller Gets Smaller latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.

More information

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work

best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or

More information

Flexible Cloud Services to Compete

Flexible Cloud Services to Compete white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of

More information

Software-as-a-service Delivery: The Build vs. Buy Decision

Software-as-a-service Delivery: The Build vs. Buy Decision white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting

More information

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices

best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices To successfully replicate your environment, you need a thorough understanding of what it comprises and how it s used.

More information

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service

Dimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service Global Manufacturing Dimension Data helps boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service As part of the Sustainable Living Plan, we re on a mission

More information

opinion piece Eight Simple Steps to Effective Software Asset Management

opinion piece Eight Simple Steps to Effective Software Asset Management opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing

More information

Burning Dollars Top Five Trends in US Telecom Spend

Burning Dollars Top Five Trends in US Telecom Spend white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So

More information

It s critical to be able to correlate threats pre-emptively and respond to them immediately.

It s critical to be able to correlate threats pre-emptively and respond to them immediately. Security has become a much deeper executive discussion because of the modern diversity of channels through which businesses can be attacked. Mobility, bring your own device, virtualisation, the cloud,

More information

best practice guide How to measure the real ROI of virtualisation

best practice guide How to measure the real ROI of virtualisation best practice guide How to measure the real ROI of virtualisation In the face of a global economic crisis, the CFO is often found at the helm of the company. This is because IT spending constitutes a significant

More information

Private Cloud for Every Organization

Private Cloud for Every Organization white paper Private Cloud for Every Organization Leveraging the community cloud As more organizations today seek to gain benefit from the flexibility and scalability of cloud environments, many struggle

More information

white paper Ten Steps to Turn Visual Communications Technology into Real Business Value

white paper Ten Steps to Turn Visual Communications Technology into Real Business Value white paper Ten Steps to Turn Visual Communications Technology into Real Business Value Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating.

More information

Four steps to improving cloud security and compliance

Four steps to improving cloud security and compliance white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and

More information

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business

best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable

More information

Ensure Optimal Infrastructure Support for Mobility

Ensure Optimal Infrastructure Support for Mobility white paper Ensure Optimal Infrastructure Support for Mobility The technology industry has reached a watershed moment. Today, the enterprise is on the move as employee adoption of mobile devices, like

More information

opinion piece IT Security and Compliance: They can Live Happily Ever After

opinion piece IT Security and Compliance: They can Live Happily Ever After opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT

More information

Security Assessment and Compliance Services

Security Assessment and Compliance Services Security Assessment and Compliance Services Despite the best efforts of IT security teams, hackers and malicious code continue to find their way into corporate networks. Adding to the pressure is the fact

More information

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this

Security Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this Security Solutions Today, your business doesn t just rely on IT, it s dependent on secure IT. Against the backdrop of a constantly evolving security threat landscape, increased demands around compliance

More information

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary

Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy

More information

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment

opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships

More information

Advanced Infrastructure

Advanced Infrastructure Your infrastructure is the backbone of your business The Information Economy, the Digital Age, the Virtual Generation and online replacing in-line is a reality and forms part of our daily lives. Each of

More information

opinion piece Cloud Computing The journey begins

opinion piece Cloud Computing The journey begins opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.

More information

best practice guide Network Management How to Lose the Frustration, Not the Control

best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control So much of your organisation s success

More information

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise

Consulting and Professional Services. Strategic, architectural, operational and implementation expertise Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud.

Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Brought to you by Dimension Data Wholly-owned subsidiary of the USD 100 billion NTT

More information

Managed Secure Infrastructure Service

Managed Secure Infrastructure Service Managed Secure Infrastructure Service A constantly evolving security threat landscape, increased pressure around compliance and the potentially devastating impact of a security breach means that businesses

More information

Telephony Telephony a platform to connect, communicate and collaborate with confidence

Telephony Telephony a platform to connect, communicate and collaborate with confidence Telephony a platform to connect, communicate and collaborate with confidence Your business needs reliable, flexible and secure communication tools to interact with your employees, customers and business

More information

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices

best practice guide Software-as-a-service Operations: Step-by-Step Best Practices best practice guide Software-as-a-service Operations: Step-by-Step Best Practices Introduction Faced with intensifying competition, as well as a desire for more stable revenue streams and stronger customer

More information

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction

white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction Executive summary Contact centres historically conservative in their technology approach are being forced to make

More information

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration India highlights Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in India is behind the global trend, but firms

More information

3 Steps to Transform your Business with Next-Generation Networking

3 Steps to Transform your Business with Next-Generation Networking e-guide The Wireless Revolution 3 Steps to Transform your Business with Next-Generation Networking Welcome to the era of the Wireless Revolution! With easy access to technology, setting up a wireless network

More information

Application Security No Longer a Pipe Dream

Application Security No Longer a Pipe Dream opinion piece opinion piece Application Security No Longer a Pipe Dream Application Security No Longer a Pipe Dream Security professionals who find themselves struggling to chart a course through the application

More information

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations

Secure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations Secure Mobility Survey Report A critical gap exists between the enterprise mobility vision and real-world implementations introduction Enterprise mobility and trends like bring your own device (BYOD) aren

More information

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive

opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive Contents Introduction 01 Having the cake and eating it 01 Holistic = end to end 01 The devil is in the detail

More information

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration South Africa Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in South Africa is ahead of the global curve, with

More information

Security Consulting. Services Overview

Security Consulting. Services Overview Services Overview Dimension Data is a global technology services company, assisting its customers in planning, building and supporting their IT infrastructures. Dimension Data combines its expertise in

More information

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Canada Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Canada mirrors global trends, but is more advanced in

More information

Top 5 IT security trends to watch in 2015

Top 5 IT security trends to watch in 2015 What does 2015 hold in store from an IT security perspective? Read on as Dimension Data experts discuss the top trends to watch and their expected impact on business. Introduction The security industry

More information

white paper Strategy and Development: The Expanding Role of the Contact Centre

white paper Strategy and Development: The Expanding Role of the Contact Centre white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role

More information

Top 5 data centre trends to watch in 2015

Top 5 data centre trends to watch in 2015 Top 5 data centre trends to watch in 2015 What does 2015 hold in store for data centre professionals? Read as Dimension Data experts discuss the top trends to watch and their expected impact on business.

More information

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Netherlands Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the Netherlands mirrors global trends, with some

More information

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration France Key findings from a major global Dimension Data and Ovum study highlights UCC infrastructure uptake in France is very advanced, but the French

More information

Performance Optimisation

Performance Optimisation Performance Optimisation What could a 50% improvement in network performance mean to your business? At its most simple, performance optimisation is the addition of technology to a network, in order to

More information

opinion piece Security Consolidation and Optimisation

opinion piece Security Consolidation and Optimisation opinion piece Security Consolidation and Optimisation Are you maximising the return on your IT assets? Given the proliferation of security applications designed to combat IT breaches, you, like many organisations

More information

Securing today s data centre

Securing today s data centre white paper Securing today s data centre The intelligent use of data is core to achieving business success. There is, therefore, an indisputable need to safeguard the data centre, where most data in its

More information

EMEA BENEFITS BENCHMARKING OFFERING

EMEA BENEFITS BENCHMARKING OFFERING EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE

More information

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration United Kingdom Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the UK mirrors global trends, but is more advanced

More information

Sustainable Data Centre

Sustainable Data Centre white paper Sustainable Data Centre Tackling the Ever-rising Data Centre Energy Costs Why Only Do Half the Job? By Kari Baden Managing Director, Dimension Data Advanced Infrastructure A whitepaper on tackling

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

Dimension Data Cloud Services

Dimension Data Cloud Services Cloud Services Cloud Services Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing

More information

opinion piece Consolidation Drives Network Performance 6 Feet Under

opinion piece Consolidation Drives Network Performance 6 Feet Under opinion piece Consolidation Drives Network Performance 6 Feet Under Contents Consolidation drives network performance 6 feet under 01 Centralisation, consolidation and virtualisation... is there a universal

More information

7 Demands Enterprises Must Make from Cloud Providers

7 Demands Enterprises Must Make from Cloud Providers 7 Demands Enterprises Must Make from Cloud Providers When choosing a provider for your enterprise cloud, there is plenty to consider. How do you know a provider is actually enterprise-ready, despite their

More information

white paper Building Sustainability into Your Supply Chain Through e-procurement

white paper Building Sustainability into Your Supply Chain Through e-procurement white paper Building Sustainability into Your Supply Chain Through e-procurement Sustainability has become a critical component in corporate and government sourcing strategies. This is because one of the

More information

360 o View of. Global Immigration

360 o View of. Global Immigration 360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked

More information

Overcoming the Challenges and Complexities of doing International Business

Overcoming the Challenges and Complexities of doing International Business Overcoming the Challenges and Complexities of doing International Business The international business landscape In today s global economic landscape, business needs have evolved to rely heavily on international

More information

The Future of Unified Communications & Collaboration Financial Services. Key findings from a major global Dimension Data and Ovum study

The Future of Unified Communications & Collaboration Financial Services. Key findings from a major global Dimension Data and Ovum study The Future of Unified Communications & Collaboration Financial Services Key findings from a major global Dimension Data and Ovum study highlights The financial services industry is an enthusiastic investor

More information

Data Centre Relocation

Data Centre Relocation opinion piece Data Centre Relocation Not just two guys and a truck Contents Foreword 01 Planning relocation: Everyone is a stakeholder 01 Logic, then physics 02 Prepare the target site 03 Execution: scheduling

More information

The Future Of Unified Communications and Collaboration is Managed. Key findings from a major global Dimension Data and Ovum study

The Future Of Unified Communications and Collaboration is Managed. Key findings from a major global Dimension Data and Ovum study The Future Of Unified Communications and Collaboration is Managed Key findings from a major global Dimension Data and Ovum study The Future Of Unified Communications and Collaboration is Managed why now?

More information

best practice guide 8 Considerations for an Energy-efficient Data Centre

best practice guide 8 Considerations for an Energy-efficient Data Centre best practice guide 8 Considerations for an Energy-efficient Data Centre Traditional data centres are renowned for being among the most power-hungry ICT assets a business can own. In recent years, CIOs

More information

Workforce Optimisation

Workforce Optimisation white paper Workforce Optimisation Making Workforce Optimisation Your Handbook to Effective Operations Executive summary Contact centre operations are becoming increasingly complicated. The development

More information

Global AML Resource Map Over 2000 AML professionals

Global AML Resource Map Over 2000 AML professionals www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain

More information

Understanding the 12 Requirements of PCI DSS

Understanding the 12 Requirements of PCI DSS opinion piece Understanding the 12 Requirements of PCI DSS Practical steps to achieve and maintain compliance Regardless of whether you are a retailer, service provider or a bank, if you process any form

More information

Chart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other

Chart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other Bank of Zambia us $ Million 1. INTRODUCTION This report shows Zambia s direction of merchandise trade for the fourth quarter of 2009 compared with the corresponding quarter in 2008. Revised 1 statistics,

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

Maintaining the Balance Between User Experience and Security

Maintaining the Balance Between User Experience and Security white paper Maintaining the Balance Between User Experience and Security Organisations are seeing a growing preference among employees for using their personal smartphones and tablets for business. Accelerating

More information

Successful projects don t just happen

Successful projects don t just happen opinion piece Successful projects don t just happen What you need to know to avoid a project management meltdown Contents What you need to know to avoid a project management meltdown 01 Why do IT projects

More information

Is the future of networking software defined?

Is the future of networking software defined? white paper Is the future of networking software defined? A Dimension Data perspective Software-defined networking (SDN) has become a much-hyped and misunderstood technology shift, with many vendors delivering

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

Cloud Security: Developing a Secure Cloud Approach

Cloud Security: Developing a Secure Cloud Approach white paper Cloud Security: Developing a Secure Cloud Approach Critical questions you should ask your cloud provider Businesses are facing IT and data management challenges unlike those they ve ever experienced.

More information

Communications Business Unit

Communications Business Unit best practice guide How to use technology to grow your skills pool and shrink your carbon footprint best practice guide Ask any savvy manager about some of the greatest business challenges today, and finding

More information

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017

Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and

More information

Introducing GlobalStar Travel Management

Introducing GlobalStar Travel Management Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13

More information

Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details

Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details White Paper Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and

More information

World Consumer Income and Expenditure Patterns

World Consumer Income and Expenditure Patterns World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income

More information

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO

MAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),

More information

Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption

Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption white paper Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption New horizons Vast new reserves of computing, available instantly and for a small monthly outlay: cloud computing

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

Consolidated International Banking Statistics in Japan

Consolidated International Banking Statistics in Japan Total (Transfer Consolidated cross-border claims in all currencies and local claims in non-local currencies Up to and including one year Maturities Over one year up to two years Over two years Public Sector

More information

white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls

white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls Contents Introduction 01 Trend 1: More accurate demand planning 01 Trend 2: Globalisation 01 Trend 3: Increased competition

More information

Triple-play subscriptions to rocket to 400 mil.

Triple-play subscriptions to rocket to 400 mil. Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according

More information