Managed Service for Visual Communications
|
|
- Coral Turner
- 8 years ago
- Views:
Transcription
1 Managed Service for Visual Communications
2 Managed Service for Visual Communications Videoconferencing can have multiple benefits in your organisation. It can help your employees be more productive and make your business more agile, and it can transform the way you collaborate with colleagues, clients and partners. Importantly, not having to travel to meetings contributes to lower costs, a reduced carbon footprint and an improved work-life balance for your employees. But while these benefits may all be possible, they re not always fully realised after you ve invested in visual communications technology.
3 Managed Service for Visual Communications Scalability is a first challenge. You re struggling to grow your support infrastructure to cope with a growing number of end points. IT can t keep up with supporting your users in those critical first two minutes after something goes wrong on a video call. This is when users are most likely to abandon the service and opt for a voice-only alternative and they probably won t come back to video again. If you re a multinational organisation, these challenges are compounded because global consistency isn t easy to achieve. Your employees may be having a vastly different videoconferencing experience depending on which part of the world they re in. Users are central to the success of your videoconferencing. If your employees don t use it, then they, their colleagues, their clients and consequently the business as a whole won t derive any of the benefits that the technology was purchased to deliver. So how do you go about ensuring that your employees adopt the solution and use it to its full potential? Let s face it, videoconferencing is expensive to run and support, requiring massive investments in management platforms, systems, expertise and experience. There s the ever-present requirement to reduce costs across the business, without increasing risk but how are you supposed to support this technology without increasing your headcount, when management has put a freeze on new hires? Users are central to the success of your videoconferencing. If your employees don t use it, then they, their colleagues, their clients and consequently the business as a whole won t derive any of the benefits that the technology was purchased to deliver.
4 Let s face it, videoconferencing is expensive to run and support, requiring massive investments in management platforms, systems, expertise and experience.
5 Managed Service for Visual Communications How we can help Without an effective managed service, it s unlikely that your business will realise its investment in visual communications. The focus of your IT division is on missioncritical technology. Out-tasking the management of the visual communications estate is more cost-effective than trying to acquire the necessary resources to do so in-house. Managed video services also provide a low-cost entry point into video communications adoption, enabling you to access a full range of functionality while paying only for what you consume. Dimension Data s Managed Service for Visual Communications is the only truly global service of its kind in the world. It s focused on maximising your end-user adoption and, consequently, your return on investment. Our approach is simple: we make sure your video is always on and always working, and that there are skilled, experienced people on hand 24x7x52 to effectively address any problems or questions as they arise. We guarantee the quality of our Service by adhering to strict service level agreements. We offer this Service for any type of network and across multiple technologies and vendors, globally and consistently. Our integrated global resource platform makes it easy and convenient to book videoconferencing facilities and standard meeting rooms. By enabling the remote management of your entire videoconferencing estate, our advanced management platform means you don t the need to have a videoconferencing expert on-site. The Power of the VNOC Dimension Data s state-of-the-art 24x7 Video Network Operation Centre (VNOC) delivers IT Infrastructure Library (ITIL) and ISO-certified enterprise-class services designed to maximise user experience and estate reliability. The VNOC consists of a fully certified one- to three-line visual communications support team. This is combined with a multi-vendor lab to ensure that more than 90% of user requests or issues are rectified by the first-line team, and more than 99% of all incidents are rectified within the VNOC without engineer call-out or escalation to a vendor. This means that the VNOC can deliver unparalleled service levels to our clients and the ultimate in user piece of mind. The VNOC leverages Dimension Data s Advanced Management Platform, which is a multi-vendor platform that detects nine times more device alerts than vendor platforms to proactively, and accurately diagnose incidents. Underpinned by the VNOC, the Service then offers you four key user experience types: Monitoring and user helpdesk for VC incorporate core services plus a 24x7 voice and video helpdesk. Operations management delivers a true enterprise-class service by incorporating monitoring and user helpdesk for VC, plus return on investment and service reporting, software release management, and moves, additions, changes and deletes. Concierge adds ease of use to the enterprise class services by incorporating operations management, plus a global booking portal that can stand alone as a web browser or tablet (IOS or Android) application. It integrates into Outlook or Notes, along with providing extended capabilities to book meeting rooms and facility management functionality. Coupled with this, the booking portal enables automated call launching, meaning the user needn t worry about navigating complex touch panels or remote controls to launch a call. Executive support delivers the ultimate in user experience by incorporating concierge and adding in pre-conference testing, video meet-and-greet and live call monitoring, as well as dedicated onhand call assistance to guarantee that the call meets the exact requirements of the user. We also offer you a range of commercial and consumption models tailored to your individual business requirements. These allow for access to video infrastructure with flexible capital outlay. In this way, you can scale resources up and down as the business demands. Contact us today to find out how we can help you ensure your videoconferencing solution is not only well managed, but also adopted and used to its full potential. We guarantee the quality of our Service by adhering to strict service level agreements. We offer this Service for any type of network and across multiple technologies and vendors, globally and consistently.
6 Managed Service for Visual Communications Why Dimension Data? We ve been providing core networking and converged communications services for nearly 30 years no other provider has our level of experience in the global unified communications market. Our ability to understand how one technology impacts another across an entire IT environment allows us to treat visual communications deployment as an integrated part of the overall unified communications strategy, rather than a technology island. This helps you maximise benefits and minimise costs. Our videoconferencing services cross the services spectrum from consulting services, deployment and integration, to support, maintenance and managed services. We re able to offer you flexible delivery options through on-premise, managed cloud or public cloud methods. Such a breadth of offering allows us to truly focus on your users so you have a single provider that understands your infrastructure and business needs. Our financial stability means that we re able to meet the demands of growing companies, invest in building our solutions and services, and most importantly be around for the long haul. Our global footprint enables us to deliver multi-vendor services in 140 countries around the world. More proof of our success Successfully managed visual communications infrastructure for leading global organisations across various verticals. Over 5,600 end points currently supported across 350 clients Uniquely positioned with the ability to deliver managed services on-premise, in the private cloud or video-as-a-service in the cloud, managing over 20,000 calls every month. 2,600 employees hold more than 8,500 technical certifications across 46 different vendors. Globally, employees hold 270 certifications focused on visual communications. Within our Video Network Operating Centre, employees hold more than 100 certifications directly related to Cisco TelePresence, Cisco (and former Tandberg) Visual Communications and Polycom s Real Presence Environments and Real Presence Platform. Strategic alliance partnerships with respected technology vendors, including Cisco and Microsoft and a global partnership with Polycom. Cisco s largest visual communications partner worldwide (deployed over 10,000 video end points, 350 immersive TelePresence systems). First Cisco TelePresence Video Master Global ATP. One of only four Cisco global ATPs. Only Tandberg global SI (prior to Cisco acquisition). First Polycom global system integrator Winner of Polycom Global Systems Integration Partner of the Year and EMEA Systems Integration Partner of the Year. Global footprint, delivering international business to a consistent standard. We deliver services consistently across the world through the Global Services Operating Architecture our service delivery platform for monitoring and support, information sharing and flexible reporting. The platform s capabilities allow us to roll out new features, as requested by clients and services teams, within a matter of days We manage more than USD 12.5 billion of network infrastructure through five Global Service Centres, on a 24x7 basis, in more than 15 languages. Our videoconferencing services cross the services spectrum from consulting services, deployment and integration, to support, maintenance and managed services. CS / DDMS-1310 / 04/13 Copyright Dimension Data 2013 For further information visit:
7 2,600 employees hold more than 8,500 technical certifications across 46 different vendors. Globally, employees hold 270 certifications focused on visual communications. Within our Video Network Operating Centre, employees hold more than 100 certifications directly related to Cisco TelePresence, Cisco (and former Tandberg) Visual Communications and Polycom s Real Presence Environments and Real Presence Platform.
8 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Belgium Czech Republic France Germany Italy Luxembourg Netherlands Spain Switzerland United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit
How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?
As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic
More informationI can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry
1 I can finally afford UC without making a huge upfront investment. COO, market leader in the health care industry 2 Contents 01 Investing in an anytime, anywhere, connected workforce 02 On-premise, hybrid,
More informationHybrid Wide-Area Network Application-centric, agile and end-to-end
Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically
More informationCloud Services for Microsoft
The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation
More informationGovernance, Risk and Compliance Assessment
Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could
More informationDimension Data s Uptime Maintenance Service
Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are
More informationWe d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please
latest thinking We d Like That on Our Laptops, Notebooks, Tablets and Smartphones, Please Enabling enterprise mobility with Microsoft System Center and cloud Enterprise mobility is no longer the domain
More informationSustainable Solutions. Switch to future thinking
Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,
More information3D Workspace: a new dimension to your desktop
3D Workspace: a new dimension to your desktop The desktop management landscape has changed As the world of work changes, so do the mechanics of IT management and delivery. Technology advances like virtualised
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationIP Trading Solutions
In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate
More informationContact Centre Integration Assessment
Contact Centre Integration Assessment How well are your business objectives aligned with the right contact centre technologies? Knowing how the technology in your contact centre supports service delivery
More informationbest practice guide The Three Pillars of a Secure Hybrid Cloud Environment
best practice guide The Three Pillars of a Secure Hybrid Cloud Environment best practice guide The Three Pillars of a Secure Hybrid Cloud Environment Introduction How sound risk management, transparency
More informationbest practice guide Rise Above Unreliable Videoconferencing
best practice guide Rise Above Unreliable Videoconferencing It s no secret that videoconferencing can have a positive impact on employee productivity, business agility, time-to-market, collaboration and
More informationCloud Readiness Workshop
Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping costs down. In addition, for many
More informationCloud Readiness Consulting Services
Cloud Readiness Consulting Services Globalisation and economic pressures are changing the business landscape, increasing the pressure to expedite time-to-market with new products and services, while keeping
More informationDimension Data s Uptime Support Service
Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of
More informationProcurement and Logistics Service. Overcoming the challenges and complexities of international business
Procurement and Logistics Service Overcoming the challenges and complexities of international business There are massive benefits in expanding your organisation into new international territories. You
More informationDesktop Virtualisation Solutions. Adapting to a new reality in client computing
Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile
More informationBig Gets Bigger, Smaller Gets Smaller
latest thinking Big Gets Bigger, Smaller Gets Smaller The data centre market is entering a period of unprecedented transition. With this shift comes a number of significant and perhaps surprising changes.
More informationbest practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work
best practice guide BYO-What? 6 Lessons Learnt in Making Mobility Work Businesses are immersed in an era of mobility. Whether it s connecting workers on the road, developing work-from-home policies, or
More informationFlexible Cloud Services to Compete
white paper Service Providers Need Flexible Cloud Services to Compete Enterprise Customers Demand Flexible Cloud Solutions When the concept of cloud services first came about, there was a great deal of
More informationSoftware-as-a-service Delivery: The Build vs. Buy Decision
white paper Software-as-a-service Delivery: The Build vs. Buy Decision Introduction In order to deliver software on-demand, companies must either build and manage an infrastructure capable of supporting
More informationbest practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices
best practice guide Moving Exchange to the Cloud: 5 Really Practical Best Practices To successfully replicate your environment, you need a thorough understanding of what it comprises and how it s used.
More informationDimension Data helps Unilever boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service
Global Manufacturing Dimension Data helps boost global collaboration and hit sustainability goals with innovative Videoconferencing-as-a-Service As part of the Sustainable Living Plan, we re on a mission
More informationopinion piece Eight Simple Steps to Effective Software Asset Management
opinion piece Eight Simple Steps to Effective Software Asset Management Contents Step 1: Collate your licence agreements 01 Step 2: Determine your actual licence position 01 Step 3: Understand your existing
More informationBurning Dollars Top Five Trends in US Telecom Spend
white paper Burning Dollars Top Five Trends in US Telecom Spend Telecom costs are among the largest operating expenses for organizations worldwide. Yet, they re often the most inconsistently managed. So
More informationIt s critical to be able to correlate threats pre-emptively and respond to them immediately.
Security has become a much deeper executive discussion because of the modern diversity of channels through which businesses can be attacked. Mobility, bring your own device, virtualisation, the cloud,
More informationbest practice guide How to measure the real ROI of virtualisation
best practice guide How to measure the real ROI of virtualisation In the face of a global economic crisis, the CFO is often found at the helm of the company. This is because IT spending constitutes a significant
More informationwhite paper Ten Steps to Turn Visual Communications Technology into Real Business Value
white paper Ten Steps to Turn Visual Communications Technology into Real Business Value Organisations around the globe are continuing to seek out new and more cost-effective ways of communicating and collaborating.
More informationPrivate Cloud for Every Organization
white paper Private Cloud for Every Organization Leveraging the community cloud As more organizations today seek to gain benefit from the flexibility and scalability of cloud environments, many struggle
More informationFour steps to improving cloud security and compliance
white paper Four steps to improving cloud security and compliance Despite the widespread proliferation of cloud computing, IT decision makers still express major concerns about security, compliance, and
More informationbest practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business
best practice guide 7 Best Practices to Make Telecom Expense Management Work for Your Business With a global economy that remains under pressure, organisations around the world are looking for reliable
More informationSecurity Assessment and Compliance Services
Security Assessment and Compliance Services Despite the best efforts of IT security teams, hackers and malicious code continue to find their way into corporate networks. Adding to the pressure is the fact
More informationopinion piece IT Security and Compliance: They can Live Happily Ever After
opinion piece IT Security and Compliance: They can Live Happily Ever After Contents Pitfalls, misconceptions and mistakes 01 It s not all doom and gloom 01 Take the right steps towards compliance and IT
More informationEnsure Optimal Infrastructure Support for Mobility
white paper Ensure Optimal Infrastructure Support for Mobility The technology industry has reached a watershed moment. Today, the enterprise is on the move as employee adoption of mobile devices, like
More informationStrategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary
Strategic, User-Driven, and Managed: The Future Of Unified Communications and Collaboration Executive Summary Key findings from a major global Dimension Data and Ovum study highlights Create a UCC strategy
More informationSecurity Solutions Much of the pressure lands on the IT team. mobile and geographically dispersed workforce conducting regular assessments turn this
Security Solutions Today, your business doesn t just rely on IT, it s dependent on secure IT. Against the backdrop of a constantly evolving security threat landscape, increased demands around compliance
More informationopinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment
opinion piece Meeting the Challenges of Supplier Relations in a Multisourcing Environment New approaches and skills are required to effectively manage the increased volume and complexity of relationships
More informationAdvanced Infrastructure
Your infrastructure is the backbone of your business The Information Economy, the Digital Age, the Virtual Generation and online replacing in-line is a reality and forms part of our daily lives. Each of
More informationopinion piece Cloud Computing The journey begins
opinion piece Cloud Computing The journey begins Many CIOs view cloud computing as their salvation in the current economic downturn, as it promises to deliver IT services to subscribers at a lower cost.
More informationINSITE. Dimension Data s monitoring offering
Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest
More informationConsulting and Professional Services. Strategic, architectural, operational and implementation expertise
Consulting and Professional Services Strategic, architectural, operational and implementation expertise How do you ensure the seamless integration of new and existing technologies and services not just
More informationbest practice guide Network Management How to Lose the Frustration, Not the Control
best practice guide Network Management How to Lose the Frustration, Not the Control best practice guide Network Management How to Lose the Frustration, Not the Control So much of your organisation s success
More informationContact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud.
Contact Centre-as-a-Service a compelling suite of best-in-class contact centre functionality, delivered via the cloud. Brought to you by Dimension Data Wholly-owned subsidiary of the USD 100 billion NTT
More informationManaged Secure Infrastructure Service
Managed Secure Infrastructure Service A constantly evolving security threat landscape, increased pressure around compliance and the potentially devastating impact of a security breach means that businesses
More informationThe Future of Unified Communications & Collaboration India highlights. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration India highlights Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in India is behind the global trend, but firms
More informationTelephony Telephony a platform to connect, communicate and collaborate with confidence
Telephony a platform to connect, communicate and collaborate with confidence Your business needs reliable, flexible and secure communication tools to interact with your employees, customers and business
More informationbest practice guide Software-as-a-service Operations: Step-by-Step Best Practices
best practice guide Software-as-a-service Operations: Step-by-Step Best Practices Introduction Faced with intensifying competition, as well as a desire for more stable revenue streams and stronger customer
More informationwhite paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction
white paper Technology Internet Protocol Lays a Path to Flexibility and Cost Reduction Executive summary Contact centres historically conservative in their technology approach are being forced to make
More information3 Steps to Transform your Business with Next-Generation Networking
e-guide The Wireless Revolution 3 Steps to Transform your Business with Next-Generation Networking Welcome to the era of the Wireless Revolution! With easy access to technology, setting up a wireless network
More informationApplication Security No Longer a Pipe Dream
opinion piece opinion piece Application Security No Longer a Pipe Dream Application Security No Longer a Pipe Dream Security professionals who find themselves struggling to chart a course through the application
More informationSecure Mobility Survey Report. A critical gap exists between the enterprise mobility vision and real-world implementations
Secure Mobility Survey Report A critical gap exists between the enterprise mobility vision and real-world implementations introduction Enterprise mobility and trends like bring your own device (BYOD) aren
More informationSecurity Consulting. Services Overview
Services Overview Dimension Data is a global technology services company, assisting its customers in planning, building and supporting their IT infrastructures. Dimension Data combines its expertise in
More informationThe Future of Unified Communications & Collaboration Canada. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration Canada Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in Canada mirrors global trends, but is more advanced in
More informationThe Future of Unified Communications & Collaboration South Africa. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration South Africa Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in South Africa is ahead of the global curve, with
More informationopinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive
opinion piece Fragmenting DLP assessment, implementation, and management is counter-intuitive Contents Introduction 01 Having the cake and eating it 01 Holistic = end to end 01 The devil is in the detail
More informationwhite paper Strategy and Development: The Expanding Role of the Contact Centre
white paper Strategy and Development: The Expanding Role of the Contact Centre white paper The Expanding Role of the Contact Centre Executive summary Contact centres are assuming a more prominent role
More informationTop 5 IT security trends to watch in 2015
What does 2015 hold in store from an IT security perspective? Read on as Dimension Data experts discuss the top trends to watch and their expected impact on business. Introduction The security industry
More informationTop 5 data centre trends to watch in 2015
Top 5 data centre trends to watch in 2015 What does 2015 hold in store for data centre professionals? Read as Dimension Data experts discuss the top trends to watch and their expected impact on business.
More informationThe Future of Unified Communications & Collaboration France. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration France Key findings from a major global Dimension Data and Ovum study highlights UCC infrastructure uptake in France is very advanced, but the French
More informationThe Future of Unified Communications & Collaboration Netherlands. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration Netherlands Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the Netherlands mirrors global trends, with some
More informationPerformance Optimisation
Performance Optimisation What could a 50% improvement in network performance mean to your business? At its most simple, performance optimisation is the addition of technology to a network, in order to
More informationopinion piece Security Consolidation and Optimisation
opinion piece Security Consolidation and Optimisation Are you maximising the return on your IT assets? Given the proliferation of security applications designed to combat IT breaches, you, like many organisations
More informationSecuring today s data centre
white paper Securing today s data centre The intelligent use of data is core to achieving business success. There is, therefore, an indisputable need to safeguard the data centre, where most data in its
More informationThe Future of Unified Communications & Collaboration United Kingdom. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration United Kingdom Key findings from a major global Dimension Data and Ovum study highlights UCC uptake in the UK mirrors global trends, but is more advanced
More informationEMEA BENEFITS BENCHMARKING OFFERING
EMEA BENEFITS BENCHMARKING OFFERING COVERED COUNTRIES SWEDEN FINLAND NORWAY ESTONIA R U S S I A DENMARK LITHUANIA LATVIA IRELAND PORTUGAL U. K. NETHERLANDS POLAND BELARUS GERMANY BELGIUM CZECH REP. UKRAINE
More informationopinion piece Consolidation Drives Network Performance 6 Feet Under
opinion piece Consolidation Drives Network Performance 6 Feet Under Contents Consolidation drives network performance 6 feet under 01 Centralisation, consolidation and virtualisation... is there a universal
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationDimension Data Cloud Services
Cloud Services Cloud Services Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business landscape, increasing
More informationSustainable Data Centre
white paper Sustainable Data Centre Tackling the Ever-rising Data Centre Energy Costs Why Only Do Half the Job? By Kari Baden Managing Director, Dimension Data Advanced Infrastructure A whitepaper on tackling
More information7 Demands Enterprises Must Make from Cloud Providers
7 Demands Enterprises Must Make from Cloud Providers When choosing a provider for your enterprise cloud, there is plenty to consider. How do you know a provider is actually enterprise-ready, despite their
More informationwhite paper Building Sustainability into Your Supply Chain Through e-procurement
white paper Building Sustainability into Your Supply Chain Through e-procurement Sustainability has become a critical component in corporate and government sourcing strategies. This is because one of the
More informationData Centre Relocation
opinion piece Data Centre Relocation Not just two guys and a truck Contents Foreword 01 Planning relocation: Everyone is a stakeholder 01 Logic, then physics 02 Prepare the target site 03 Execution: scheduling
More information360 o View of. Global Immigration
360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked
More informationThe Future of Unified Communications & Collaboration Financial Services. Key findings from a major global Dimension Data and Ovum study
The Future of Unified Communications & Collaboration Financial Services Key findings from a major global Dimension Data and Ovum study highlights The financial services industry is an enthusiastic investor
More informationOvercoming the Challenges and Complexities of doing International Business
Overcoming the Challenges and Complexities of doing International Business The international business landscape In today s global economic landscape, business needs have evolved to rely heavily on international
More informationbest practice guide 8 Considerations for an Energy-efficient Data Centre
best practice guide 8 Considerations for an Energy-efficient Data Centre Traditional data centres are renowned for being among the most power-hungry ICT assets a business can own. In recent years, CIOs
More informationThe Future Of Unified Communications and Collaboration is Managed. Key findings from a major global Dimension Data and Ovum study
The Future Of Unified Communications and Collaboration is Managed Key findings from a major global Dimension Data and Ovum study The Future Of Unified Communications and Collaboration is Managed why now?
More informationWorkforce Optimisation
white paper Workforce Optimisation Making Workforce Optimisation Your Handbook to Effective Operations Executive summary Contact centre operations are becoming increasingly complicated. The development
More informationGlobal AML Resource Map Over 2000 AML professionals
www.pwc.co.uk Global AML Resource Map Over 2000 AML professionals January 2016 Global AML Resources: Europe France Italy Jersey / Guernsey 8 Ireland 1 Portugal 7 Luxembourg 5 United Kingdom 1 50 11 Spain
More informationUnderstanding the 12 Requirements of PCI DSS
opinion piece Understanding the 12 Requirements of PCI DSS Practical steps to achieve and maintain compliance Regardless of whether you are a retailer, service provider or a bank, if you process any form
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationChart 1: Zambia's Major Trading Partners (Exports + Imports) Q4 2008 - Q4 2009. Switzernd RSA Congo DR China UAE Kuwait UK Zimbabwe India Egypt Other
Bank of Zambia us $ Million 1. INTRODUCTION This report shows Zambia s direction of merchandise trade for the fourth quarter of 2009 compared with the corresponding quarter in 2008. Revised 1 statistics,
More informationMaintaining the Balance Between User Experience and Security
white paper Maintaining the Balance Between User Experience and Security Organisations are seeing a growing preference among employees for using their personal smartphones and tablets for business. Accelerating
More informationCloud Security: Developing a Secure Cloud Approach
white paper Cloud Security: Developing a Secure Cloud Approach Critical questions you should ask your cloud provider Businesses are facing IT and data management challenges unlike those they ve ever experienced.
More informationIs the future of networking software defined?
white paper Is the future of networking software defined? A Dimension Data perspective Software-defined networking (SDN) has become a much-hyped and misunderstood technology shift, with many vendors delivering
More informationThe face of consistent global performance
Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls
More informationDimension Data Hosted Private Compute-as-a-Service
Dimension Data Hosted Private Compute-as-a-Service Today, organisations of all sizes are facing challenges unlike any they ve experienced before. Globalisation and economic pressures are changing the business
More informationCommunications Business Unit
best practice guide How to use technology to grow your skills pool and shrink your carbon footprint best practice guide Ask any savvy manager about some of the greatest business challenges today, and finding
More informationIntroducing GlobalStar Travel Management
Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13
More informationSuccessful projects don t just happen
opinion piece Successful projects don t just happen What you need to know to avoid a project management meltdown Contents What you need to know to avoid a project management meltdown 01 Why do IT projects
More informationSulfuric Acid 2013 World Market Outlook and Forecast up to 2017
Brochure More information from http://www.researchandmarkets.com/reports/2547547/ Sulfuric Acid 2013 World Market Outlook and Forecast up to 2017 Description: Sulfuric Acid 2013 World Market Outlook and
More informationCisco Global Cloud Index Supplement: Cloud Readiness Regional Details
White Paper Cisco Global Cloud Index Supplement: Cloud Readiness Regional Details What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and
More informationMAUVE GROUP GLOBAL EMPLOYMENT SOLUTIONS PORTFOLIO
MAUVE GROUP GLOBAL SOLUTIONS PORTFOLIO At Mauve Group, we offer a variety of complete employee management services such as Global Employment Solutions (GES), Professional Employment Outsourcing (PEO),
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationEnterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption
white paper Enterprise, Meet Cloud: Mapping a Safe Passage to Enterprise Cloud Adoption New horizons Vast new reserves of computing, available instantly and for a small monthly outlay: cloud computing
More informationwhite paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls
white paper Ten Key Procurement and Logistics Trends and How to Navigate Their Pitfalls Contents Introduction 01 Trend 1: More accurate demand planning 01 Trend 2: Globalisation 01 Trend 3: Increased competition
More informationTriple-play subscriptions to rocket to 400 mil.
Triple-play criptions to rocket to 400 mil. Global triple-play criptions will reach 400 million by 2017; up by nearly 300 million on the end-2011 total and up by 380 million on the 2007 total, according
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More information