Full chain integration with your mobile field engineers

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Full chain integration with your mobile field engineers"

Transcription

1 PLANON mobile field services Full chain integration with your mobile field engineers

2 An innovative global leader with over 30 years of IWMS experience Consistently recognised by Gartner as a market leader Integrated by design and futureproof solutions that evolve with your organisation Globally standardised software that allows for local customisation Experience, knowledge and market standards combined in one single solution Whether you service one or many clients, on one or many sites, with one or many field service teams, as a professional service organisation, the pressure is on to continuously sharpen your competitive edge. It s your challenge to: Meet or exceed customer expectations Drive productivity and efficiency in service delivery Comply with health and safety regulations In today s business climate the speed and quality of end-to-end service processing is key, time is money, not just in task execution but also in administrative and financial processing. Planon s Mobile Field Services Solution helps you meet these challenges by rapidly and securely providing your field service team with solutions they can use on any mobile device. Planon s Mobile Field Services is seamlessly linked to Planon ProCenter, Planon s extensive back-office solution where work is planned, allocated, monitored and administratively handled. This solution is offered in combination with a secure cloud service that enables fast implementation and distribution, and maximises your scalability in use. 2 PLANON mobile field services planonsoftware.com

3 AN INTEGRATED SOLUTION Planon Mobile Field Services is a unique solution that successfully closes the loop between customer service demand, administrative back office systems, and field execution staff. Planon offers a unique and fully integrated IWMS solution for all stakeholders. Key benefits from this integrated solution include: Customers and employees can report service or maintenance requests through Planon Self-Service or Planon Apps and easily track the current status via the web. Service engineers receive work orders on their mobile devices with all of the critical information required to complete the job. Maintenance managers have realtime web access to Key Performance Indicators and dashboards that present service level performance, workloads, and potential escalations. IMPROVED PLANNING AND CONTROL The Planon Maintenance Management Solution is the central back office application used by your service team for planning and control. All activities generated from customer requests, contractual commitments, Health and safety regulations, planned and reactive maintenance, special projects, and ad hoc service requests are collected and coordinated in this solution. Here priorities, budgets, financial authorisations, timelines, workloads, and Service Level Agreements are managed and monitored. Jobs can be dispatched to field engineers in several ways: Fully automated dispatch to a specific field engineer based on preconfigured workflows and configuration. Manual dispatch to a specific field engineer based on the type of activity, the current workload, availability or location. Dispatch to a group of field engineers. Once the job is picked up by an engineer within this group, the job is automatically removed from the list of available jobs. SUPPORTING SPECIFIC NEEDS AND EASE OF USE Field service engineers require specific and easy to use functionality. Planon Mobile Field Services supports practical use cases that help field engineers in executing their daily work efficiently and effectively. All actions are easy to perform through an intuitive user interface that runs on the engineer s mobile device or smart phone. Key features include: Engineers can select their next job, read specific work instructions, query asset specific information, capture time and materials used, complete a job and add a customer sign-off. Check jobs assigned Check job details planonsoftware.com PLANON mobile field services 3

4 Health and safety checks and dynamic risk assessments to ensure full compliance with local legislation and to reduce any risks involved. The ability to enter energy, water or any other type of meter reading, raise a new activity in the field or register a high priority incident that needs immediate action. Use questionnaires to gather information to finish jobs faster and easier. EASY DEPLOYMENT VIA THE CLOUD Planon Mobile Field Services is a cloud based solution with fast deployment. No specific installation on your mobile devices is needed which minimises the Total Cost of Ownership (TCO) immediately. The cloud service also allows you to easily and immediately increase your mobile capacity during peak times. The benefits of Planon s cloud service include: A fully serviced solution that requires no specific hardware investment or installation efforts within your IT infrastructure. A fast implementation and immediate deployment to any mobile field service engineer. Maximised continuity, security and flexibility with minimum effort if a mobile device is lost or needs to be replaced. FIELD SERVICES ON ANY MOBILE DEVICE Many organisations and field service engineers are already equipped with mobile devices, either smartphones or specific rugged field service devices. Planon Mobile Field Services supports any device that is equipped with Windows, ios or the Android operating system and connects to the internet. This enables you to re-use your existing mobile devices and offers full flexibility in your future device strategy. The key technical features include: Planon Mobile Field Services operates in both online and offline mode. After reconnecting, the solution synchronises with the cloud service and Planon ProCenter, automatically. Depending on your device capabilities, the solution supports location awareness, camera function and features such as Google maps. Safe and secure communication between devices, the cloud and Planon ProCenter by message encryption. Check job information Check health and safety legislation planonsoftware.com PLANON mobile field services 4

5 YOUR BENEFITS FROM PLANON MOBILE FIELD SERVICES By connecting your mobile workers with Planon Mobile Field Services you will: Improve productivity with more completed work per operative through more efficient job dispatch and time management. Reduce costs monitor execution and avoid expensive failures or escalations. Raise customer service respond quicker and achieve more first-call resolutions. Improve processes with faster and more accurate administration and invoicing. Comply with health and safety regulations. WHAT MAKES PLANON MOBILE FIELD SERVICES UNIQUE? Planon Mobile Field Services is a unique solution that connects all stakeholders involved in the planning, execution and monitoring of any type of field service activity. Key differentiators of this solution include: Rich functionality that is easy to use and aimed at work execution in the field. Cloud service that enables easy distribution of the solution to any field worker. Support of any mobile device that connects to the internet to enable you to re-use your existing mobile devices. Check job actions Use date and time stamp with the start of a travel or job 5 PLANON mobile field services planonsoftware.com

6 Planon s Integrated Workplace Management Solution Planon Universe delivers standardised, integrated business processes that have been designed to meet the requirements of different users such as application managers, end users, executives, and field engineers. The ready-to-use Planon solutions encapsulate over 30 years of experience combined with leading market standards, which together enable Planon to deliver, manage and maintain proven solutions that are characterised by: A home grown integrated by design solution based on a single source of the truth Future-proof solutions that evolve with your organisation Globally standardised software that allows for local customisation Fast, ready to use processes to deliver valuable management information Experience, knowledge and market standards combined in one integrated solution planonsoftware.com With over 30 years of facilities management experience, Planon is the leading global provider of software that supports organisations who aim to optimise workplaces, services and assets. Planon delivers innovative software, proven best practices and professional services that increase workplace productivity and cost efficiency. Planon s software is in-house developed and all components are fully integrated to deliver reliable management information. Gartner the leading independent technology research organisation has consistently rated Planon as a global leader in their Magic Quadrant for Integrated Workplace Management Systems (IWMS). Planon has implemented its comprehensive solutions for over 2,000 clients, supported by offices around the world. To learn more about Planon s IWMS software visit planonsoftware.com or follow us international Tel.: CANADA Tel.: hong kong Tel.: the netherlands Tel.: austria Tel.: france Tel.: INDIA Tel.: united kingdom Tel.: BELGIum Tel.: germany Tel.: SINGAPORE Tel.: united states Tel.:

Full chain integration with your mobile field engineers

Full chain integration with your mobile field engineers PLANON mobile field services Full chain integration with your mobile field engineers An innovative global leader with more than 30 years of IWMS experience Consistently recognized by Gartner as a market

More information

Planon Maintenance Management. For maintaining the value of real estate and corporate assets

Planon Maintenance Management. For maintaining the value of real estate and corporate assets Planon Maintenance Management For maintaining the value of real estate and corporate assets Planon s Maintenance Management solution includes: Building Asset Management Reactive Maintenance Planned Preventive

More information

Planon Universe. A proven, innovative, easy-to-use IWMS platform

Planon Universe. A proven, innovative, easy-to-use IWMS platform Planon Universe A proven, innovative, easy-to-use IWMS platform Planon Universe includes: Innovative software solutions Proven and ready-to-use best practices Easy-to-use and role-based interaction Value

More information

Planon integrated services Management. For all workplace-related services integrated into one solution

Planon integrated services Management. For all workplace-related services integrated into one solution Planon integrated services Management For all workplace-related services integrated into one solution Planon s Integrated Services Management solution includes: SLA Management Selfservice Front office

More information

Integrated software solutions to help improve your Real Estate and Facilities Management performance

Integrated software solutions to help improve your Real Estate and Facilities Management performance Integrated software solutions to help improve your Real Estate and Facilities Management performance The added value of Planon solutions An innovative global leader with over thirty years of IWMS experience

More information

PLANON MEETING MANAGEMENT. For professional, integrated room booking management and related services

PLANON MEETING MANAGEMENT. For professional, integrated room booking management and related services PLANON MEETING MANAGEMENT For professional, integrated room booking management and related services Planon s Meeting management solutions include: Planon ProCenter Planon Self-Service Planon Meeting Manager

More information

ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT. uniflow canon.com.au/business

ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT. uniflow canon.com.au/business ONE INTEGRATED PLATFORM FOR ALL YOUR PRINT, SCAN AND DEVICE MANAGEMENT uniflow canon.com.au/business INTEGRATED, PRODUCTIVE CONTROL OF PRINTING, COPYING SCANNING, AND FAXING uniflow is an integrated print

More information

Planon Management Information. Reliable, real-time, and easy-to-access management information

Planon Management Information. Reliable, real-time, and easy-to-access management information Planon Management Information Reliable, real-time, and easy-to-access management information Planon s management information solution includes: Planon Report Generator Planon Dashboards Planon Data Aggregation

More information

Cloud Services for Microsoft

Cloud Services for Microsoft The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation

More information

routemaster is a cloud based modular toolset consisting of:

routemaster is a cloud based modular toolset consisting of: The end-to-end logistics, back-office solution! routemaster is a cloud based modular toolset consisting of: routemaster Planner routemaster Dispatch routemaster Tracking Each module can be used individually

More information

Get more value from virtualisation

Get more value from virtualisation Get more value from virtualisation Computacenter enables organisations to realise the full benefits of a virtual enterprise with integrated management tools and automated processes GET MORE VALUE FROM

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

OPTIMIZE ENTERPRISE ASSET MANAGEMENT WITH MOBILE

OPTIMIZE ENTERPRISE ASSET MANAGEMENT WITH MOBILE OPTIMIZE ENTERPRISE ASSET MANAGEMENT WITH MOBILE Extend Innovation to the Edge of the Enterprise 919-835-0810 www.prometheusgroup.com OVERVIEW Mobility has already established its place in many workplaces

More information

Everything you need for your mobile enterprise

Everything you need for your mobile enterprise Everything you need for your mobile enterprise A complete software, hardware and managed service solution for mobile workers Spirit Data Capture Limited is an enterprise mobility company. We have an in-depth

More information

THOUGHT LEADERSHIP PAPER

THOUGHT LEADERSHIP PAPER THOUGHT LEADERSHIP PAPER How to achieve competitive advantage with an enterprise mobile app In today s competitive business climate the pressure is on to make efficiency savings and improvements in customer

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud SharePoint Services Core offer 22 services in this area: 1. SharePoint Forms SharePoint comes with out-of-the-box web-based forms that allow for data to be captured for your

More information

LIMS HELPING LABORATORIES MEET THE EVOLVING DEMANDS OF A MODERN PATHOLOGY SERVICE

LIMS HELPING LABORATORIES MEET THE EVOLVING DEMANDS OF A MODERN PATHOLOGY SERVICE LIMS HELPING LABORATORIES MEET THE EVOLVING DEMANDS OF A MODERN PATHOLOGY SERVICE Heavier workloads, a shortage of skilled laboratory staff, and pressure for faster turnaround on results mean laboratories

More information

INSITE. Dimension Data s monitoring offering

INSITE. Dimension Data s monitoring offering Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Mobility Management...in the cloud. Powered by Is your enterprise mobile ready? The mobility challenge is on. By 2020 Gartner predict that 26 billion devices will be connected

More information

Dimension Data s Uptime Maintenance Service

Dimension Data s Uptime Maintenance Service Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are

More information

End-to-end Field Service Management

End-to-end Field Service Management End-to-end Field Service Management Building end-to-end field service management solutions around your unique business processes Customer Self-Service Service Desk Software Workforce Scheduling Mobile

More information

mobile connect mobileconnect A complete software, hardware and managed service solution for mobile workers

mobile connect mobileconnect A complete software, hardware and managed service solution for mobile workers Do you want to: Deploy a wide range of applications quickly and easily? Streamline your processes and optimise the efficiency of your workers? Save time and money whilst boosting productivity? If so, the

More information

Consumer Goods. itouch Vision s CRM for

Consumer Goods. itouch Vision s CRM for itouch Vision s CRM for Consumer Goods This document gives an overview of itouch Vision s Cloud CRM for consumer goods and discusses the different features and functionality. For further information, about

More information

White Paper: Transforming Field Service: how can new technology combat your field service issues?

White Paper: Transforming Field Service: how can new technology combat your field service issues? White Paper: Transforming Field Service: how can new technology combat your field service issues? Although field service management technology has moved on leaps and bounds over the last 10 years the reality

More information

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial Sage CRM Sage CRM v7.1 Cloud sagecrm.com/trial Sage CRM provides your business with a complete view of prospect and customer interactions, enabling effective communication throughout the organisation.

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information

7 Steps to Guide Your Field Service Technology Purchase

7 Steps to Guide Your Field Service Technology Purchase BUY ER S G UID E 7 Steps to Guide Your Field Service Technology Purchase Field service leaders across industries are looking for ways to modernize and streamline their service organizations. With increasingly

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

GLOBAL Service Desk. From Computacenter

GLOBAL Service Desk. From Computacenter From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer

More information

Avanade ERP for Professional Services: Take control with one clear view of project and service tasks

Avanade ERP for Professional Services: Take control with one clear view of project and service tasks Avanade Point of View Avanade ERP for Professional Services Avanade ERP for Professional Services: Take control with one clear view of project and service tasks To maximise your profitability you need

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

Tranman Service Management

Tranman Service Management Tranman Service Management Exceeding expectations Tranman Service Management provides complete control of your field service requirements from the initial call to charging and SLA monitoring. Through the

More information

Dimension Data s Uptime Support Service

Dimension Data s Uptime Support Service Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

Risk & Hazard Management

Risk & Hazard Management Rivo Software Solution Layer provides a rapidly deployable complete set of hazard and risk management functionality from any device, accessible from anywhere through our highly secure cloud platform. Identify,

More information

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management 1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Mobile Service Developing a mobile service strategy that serves you. White Paper

Mobile Service Developing a mobile service strategy that serves you. White Paper Mobile Service Developing a mobile service strategy that serves you White Paper Mobility for field services Delivering the right solution As field service organisations continue to evolve and reposition

More information

Online Hosted Solutions For Your Business

Online Hosted Solutions For Your Business Online Hosted Solutions For Your Business Process Driven Business Automation Online HR Management Information Solution (HRIS) HR On-Boarding The Work Life Balance Calculator & Monitor Online Time Sheet

More information

AVANTGARD Private Cloud and Managed Services

AVANTGARD Private Cloud and Managed Services AVANTGARD Private Cloud and Managed Services AVANTGARD PRIVATE CLOUD AND MANAGED SERVICES SunGard meets its customers diverse set of requirements by not only bringing to market scalable, flexible, and

More information

Incident Reporting & Management

Incident Reporting & Management Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce

More information

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST

EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST EMAIL MANAGEMENT SOLUTIONS SAFEGUARD BUSINESS CONTINUITY AND PRODUCTIVITY WITH MIMECAST Enabling user efficiency with a cloud-based email platform With productivity, revenues and reputation at stake, an

More information

Future focused cloud solutions from the Access Group

Future focused cloud solutions from the Access Group Brought to you by Access Group Future focused cloud solutions from the Access Group A guide to driving agility for Access Supply Chain customers accessacloud.com Future focused cloud solutions from the

More information

Web access for real-time convenience online

Web access for real-time convenience online All access options Access Maximizer CRM when and where you need it Optimise productivity and increase profitability To work effectively and stay ahead of your competitors in today s demanding business

More information

Confirm. Enterprise Asset Management Solutions for Desktop, Cloud and Mobile

Confirm. Enterprise Asset Management Solutions for Desktop, Cloud and Mobile Confirm Enterprise Asset Management Solutions for Desktop, Cloud and Mobile Confirm enterprise asset management solutions enable public and private sector organisations to deliver complex, critical public

More information

Securing Enterprise Mobility for Greater Competitive Advantage

Securing Enterprise Mobility for Greater Competitive Advantage SAP Brief SAP Technology SAP Afaria Objectives Securing Enterprise Mobility for Greater Competitive Advantage Build a strong foundation for mobile success Build a strong foundation for mobile success Enterprise

More information

SERVICE OVERVIEW SERVICES CATALOGUE

SERVICE OVERVIEW SERVICES CATALOGUE SERVICE OVERVIEW SERVICES CATALOGUE February 2010 With a proven track record of 600 modernization projects to date, harness Micro Focus outstanding record and experience of delivering enterprise application

More information

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions. Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

CRM. itouch Vision. This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality.

CRM. itouch Vision. This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality. itouch Vision CRM This document gives an overview of OneTouch Cloud CRM and discusses the different features and functionality. For further information, about implementation and pricing please contact us.

More information

How to Choose a CRM System.

How to Choose a CRM System. How to Choose a CRM System. Contents How to Choose a CRM System... 3 Understanding CRM... 4 Getting Started... 5 Understanding the Core Components of CRM... 6 Involve the Right People... 7 Select a System

More information

Choosing the right solution for your Corporate Email

Choosing the right solution for your Corporate Email Choosing the right solution for your Corporate Email Corporate email Private Cloud Public Cloud Traditional Choosing the right solution for your Corporate Email One of the core IT applications for all

More information

Imprest. Improving project, programme and portfolio management

Imprest. Improving project, programme and portfolio management Imprest Improving project, programme and portfolio management Improve the management of your project portfolio with Imprest Higher Education is experiencing unparalleled change as a result of fundamental

More information

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality.

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality. itouch Vision Case Management This document gives an overview of Case management and discusses the different features and functionality. For further information about implementation and pricing please

More information

FileStore EDM Enterprise document management

FileStore EDM Enterprise document management FileStore EDM Enterprise document management Reduce document lifecycle costs Share & collaborate easily Meet compliance legislation Reduce staff overheads Reduce business risk Fast & low cost implementation

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Things you should be doing with Salesforce

Things you should be doing with Salesforce Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction

More information

An Introduction to Moorepayhr. A cloud-based integrated HR and Payroll solution specifically designed for small and medium sized businesses.

An Introduction to Moorepayhr. A cloud-based integrated HR and Payroll solution specifically designed for small and medium sized businesses. An Introduction to Moorepayhr A cloud-based integrated HR and Payroll solution specifically designed for small and medium sized businesses. Table of Contents 0 Welcome 04 About Moorepay 05 What is Moorepayhr?

More information

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com MaaSter Microsoft Ecosystem Management with MaaS360 Chuck Brown Jimmy Tsang www.maas360.com Introductions Chuck Brown Product Management IBM MaaS360 Jimmy Tsang Director of Product Marketing IBM MaaS360

More information

CRM and KM integration: its time has come

CRM and KM integration: its time has come WHITE PAPER CRM and KM integration: its time has come An integrated look at the functions of CRM and Knowledge Management today s business environment INTRODUCTION Until very recently, customer relationship

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications

Balance collections with retention for each customer. Decision Analytics for debt management in telecommunications Balance collections with retention for each customer Decision Analytics for debt management in telecommunications Debt management for telecommunications The dynamic telecommunications market is seeing

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

3 Tips for Your Email Woes: Streamline. Simplify. Cloud.

3 Tips for Your Email Woes: Streamline. Simplify. Cloud. Singtel Business Product Factsheet Email Archiving 3 Tips for Your Email Woes: Streamline. Simplify. Cloud. Secure and flexible email archival and e-discovery with Singtel Email Archiving Services. Email

More information

It s time to fast forward to mobility

It s time to fast forward to mobility It s time to fast forward to mobility Is your business ready to drive profitability? Put yourself in the driving seat and take advantage of mobile enterprise applications faster with Fujitsu: Make your

More information

Perceptive Software: Corporate Profile

Perceptive Software: Corporate Profile Perceptive Software: Corporate Profile It is estimated that 80% of enterprise information is unstructured. Scanned contracts and invoices, customer communication, employee files and the like are too complex

More information

McLaren CAFM Explorer. Supporting Safe, Efficient and Compliant Facilities

McLaren CAFM Explorer. Supporting Safe, Efficient and Compliant Facilities McLaren CAFM Explorer Supporting Safe, Efficient and Compliant Facilities CAFM Explorer: Applications Help Desk... 4 Work Planner... 5 Cost Control... 6 Asset Tracking... 7 Property Management... 8 Planned

More information

SERVICES DATA SHEET CLOUD

SERVICES DATA SHEET CLOUD SERVICES DATA SHEET CLOUD Ease internal infrastructure and resource demands while increasing market agility with your own private and secure OneShield-hosted cloud-based core services platform. Long before

More information

IT Operations Management. Intelligent. Integrated. Innovative.

IT Operations Management. Intelligent. Integrated. Innovative. IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Whitepaper. How MSPs are Increasing Revenues by Solving BYOD Issues. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale.

Whitepaper. How MSPs are Increasing Revenues by Solving BYOD Issues. nfrascaletm. Infrascale Phone: +1.877.896.3611 Web: www.infrascale. Whitepaper How MSPs are Increasing Revenues by Solving BYOD Issues nfrascaletm Solving the BYOD Problem with Endpoint Data Management and Protection The prolific use of Bring Your Own Device (BYOD) in

More information

CRM. Booklet. How to Choose a CRM System

CRM. Booklet. How to Choose a CRM System CRM Booklet How to Choose a CRM System How to Choose a CRM System When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning

More information

DOCUMATION S ACCOUNTS RECEIVABLE SOLUTION

DOCUMATION S ACCOUNTS RECEIVABLE SOLUTION Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

Delivering true enterprise mobility for business

Delivering true enterprise mobility for business Delivering true enterprise mobility for business Get the whole picture straight from the field PLAN Our full company systems integration gives you the big picture and the detail at the touch of a button.

More information

/ WHITEPAPER / THE BIMODAL IT

/ WHITEPAPER / THE BIMODAL IT / WHITEPAPER / THE BIMODAL IT By Melbourne IT Enterprise Services IMPLEMENTING THE DYNAMIC COMPONENT FOR A DIGITAL WORLD Among the IT operational models developed over the years, the recent release of

More information

Customer Relationship Management - a strategic approach

Customer Relationship Management - a strategic approach Sage CRM Solutions Customer Relationship Management - a strategic approach Managing interactions with prospects and customers effectively and profitably is a fundamental part of business. Success depends

More information

Performance from the Core

Performance from the Core Enterprise Performance from the Core CONTENTS 03 04 05 06 07 08 Becoming the ultimate service provider Unlocking IT and information Building Better Business Capturing Cloud Capability Delivering Dynamic

More information

email management solutions

email management solutions Safeguard business continuity and productivity with Mimecast email management solutions Computacenter and Mimecast in partnership Expert software solutions Computacenter and Mimecast help organisations

More information

Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM

Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM Configuration not customisation Get the reporting you need Business rules and workflow integration Let customers help

More information

primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions.

primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions. primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions. Source: Economist Intelligence Unit Report: the evolving role

More information

Add a new perspective to your supply chain management.

Add a new perspective to your supply chain management. STATUS: 500 UNITS PRODUCTION "PART A-507" DEPARTED ETA LAX10:00 LOCAL PRODUCTION DATE: CONFIRMED Add a new perspective to your supply chain management. 360 visibility. Active control. Moving at the speed

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

<workers> Online Claims and Injury Management

<workers> Online Claims and Injury Management Global Resources... Local Knowledge With over 30 years experience in workers compensation, our claims management systems have been adopted by Self-Insured Organisations, Third Party Administrators and

More information

No. 1 Choice for Europe s Leading Brands e-recruitment

No. 1 Choice for Europe s Leading Brands e-recruitment Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA

COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA COMPUTACENTER AND SYMANTEC TOGETHER SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information

More information

SWITCH ON THINK BUYERS. All procurement transactions in one system

SWITCH ON THINK BUYERS. All procurement transactions in one system SWITCH ON THINK BUYERS All procurement transactions in one system INTRODUCTION At think we believe in challenging the status quo and that doing business should be simple. An organisation s employees are

More information

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Copyright 2012, Oracle and/or its affiliates. All rights reserved. 1 Oracle WebCenter Strategy and Vision Rob Schootman Principal Sales Consultant Oracle Fusion Middleware 2 Insert Information Protection Policy Classification from Slide 13 Let s introduce myself... 3

More information

ZEUS Plant Data Collection

ZEUS Plant Data Collection ZEUS Time & Attendance ZEUS Web Workflow ZEUS Access Control ZEUS Plant Data Collection ZEUS Staff Planning ZEUS SAP Communication ALWAYS AHEAD IN TIME Because of our powers of innovation and sound project

More information

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining BUSINESS INTELLIGENCE Bogdan Mohor Dumitrita 1 Abstract A Business Intelligence (BI)-driven approach can be very effective in implementing business transformation programs within an enterprise framework.

More information

Action/Task Management

Action/Task Management Rivo can be used independently of any other Solution Layer, or indeed fully integrated into other solution layers such as Audit & Inspection Management, Risk & Hazard Management, Environmental Monitoring

More information

DRIVING ENTERPRISE MOBILITY. Enterprise Mobility Solutions

DRIVING ENTERPRISE MOBILITY. Enterprise Mobility Solutions DRIVING ENTERPRISE MOBILITY Enterprise Mobility Solutions from Computacenter CONTENTS 03 04 05 06 09 10 The Growth of Mobility Seizing Opportunities Overcoming Adversity Computacenter Mobility Solutions

More information

Maximizer CRM Group Edition

Maximizer CRM Group Edition Maximizer CRM Group Full featured and affordable CRM for small to medium sized enterprises Maximizer CRM Group is a fullfeatured CRM software solution that enables teams of up to ten users to work together

More information

Service Definition. IBM Kenexa Learning Management and Learning Content Management Systems 1

Service Definition. IBM Kenexa Learning Management and Learning Content Management Systems 1 IBM Kenexa Learning Management and Learning Content Management Systems Service Definition IBM Kenexa Learning Management and Learning Content Management Systems 1 1. Summary 1.1 Service Description The

More information

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications

FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications Keith Swenson VP R&D, Chief Architect Fujitsu America, Inc. May 30, 2013 We are a software company

More information

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises?

WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? WHITE PAPER Business Process Management: The Super Glue for Social Media, Mobile, Analytics and Cloud (SMAC) enabled enterprises? Business managers and technology leaders are being challenged to make faster

More information

CAFM Explorer. The complete facilities management software solution

CAFM Explorer. The complete facilities management software solution CAFM Explorer The complete management software solution Trusted Solutions From office blocks to hospitals, CAFM Explorer supports those responsible for maintaining facility operations with the tools to

More information

Quality Management System

Quality Management System Quality Management System Applied Principles, Provides your business with a modular set of business applications, providing your business with easy to use, customisable Document Management, Policy Control,

More information

Product overview. Device management for everyone. Fusion UDM Premium

Product overview. Device management for everyone. Fusion UDM Premium Device management for everyone Fusion UDM Premium Scalable: bidirectional Unlike most device-management software, Fusion UDM Premium isn t just for large companies. Ten devices? Fine. Ten thousand? No

More information