Cloud Services for Microsoft

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2 The success of your business depends on your ability to adapt to a dynamic market environment, where globalisation and economic pressures are reshaping the landscape. To remain competitive, your organisation needs to drive efficiencies across the business and deliver improved business agility, while striking the right balance between cost and risk.

3 As organisations across the globe grow increasingly reliant on technology to drive day-to-day operations and strategic growth, your business needs a flexible, unified communications and collaboration (UC&C) solution that can support your increasingly mobile workforce. To enable innovation, your employees need secure anytime, anywhere access to a business productivity environment that is integrated with critical business processes and applications. UC&C is high on any IT agenda, and many organisations are either extending existing investments or initiating new projects. Microsoft technologies deliver enterprisegrade UC&C, with most businesses already using Microsoft Exchange and Microsoft SharePoint and adoption of Microsoft Lync is growing by the day. At the same time, market factors are pushing businesses to adopt managed private or hybrid cloud models for these key IT services. As cloud-based services become the new norm, organisations are seeking the benefits of increased flexibility, scalability and efficiency, and evolving traditional approaches to enterprise communication and collaboration. You may be facing challenges that include: Traditional infrastructures that are cost intensive and resource hungry. Management and administration is intensive and drains valuable internal resources away from other high value projects that enable business innovation and growth. Delivering maximised returns on investment. You need to get the most from your existing investments and IT resources to meet enterprise demands for cost efficient IT services. Enabling improved business agility. To adapt to changes in customer demands and a dynamic market environment, you need flexible, scalable and efficient solutions that help you grow your business, and meet your time-to-market and response goals. Compliance and regulatory concerns. Without ensuring effective central control over your content, communications and collaboration strategy, your organisation runs the risk of failing to comply with business governance and data sovereignty policies. Meeting the growing demands of an increasingly mobile workforce. Providing anytime, anywhere access to core communication and collaboration tools means supporting the flexible business and communication needs of your people, despite limited resources, to deliver a quality service on any device. As organisations across the globe grow increasingly reliant on technology to drive day-to-day operations and strategic growth, your business needs a flexible, unified communications and collaboration (UC&C)solution that can support your increasingly mobile workforce.

4 If these problems sound all too familiar, Dimension Data s Cloud Services for Microsoft may be the answer. Cloud Services for Microsoft is a private or hybrid, enterprise cloud service that provides a fullymanaged environment designed to meet the specific business needs of organisations like yours. Our service provides messaging, collaboration, PSTN voice, video and web conferencing through access to Microsoft communication and collaboration technologies on a pay-peruse basis. Designed to deliver Microsoft Exchange Server 2010, Microsoft SharePoint Server 2010, and Microsoft Lync Server 2010, our service meets enterprise requirements for a highly available business productivity platform that provides a consistent quality of service at anytime, from anywhere. Cloud Services for Microsoft enables you to move any of the three core Microsoft UC&C workloads to the cloud at any time. By adopting this flexible approach, our service ensures that you are able to match your business and consumption needs today, while enabling easy expansion, as and when you need it in the future. Dimension Data s Cloud Services for Microsoft provide: A single, shared managed platform, with tightly controlled, segregated applications to meet the customised integration, security and governance needs of your business. A flexible service approach which means we can host your solution in-country and integrate with other cloud services in hybrid environments. A fully managed service that we operate and maintain to accelerate speed to market, lower costs and risks. Integrated self-service cloud management systems that give you full control over your environment. Enterprise security and compliance through a standardised governance model built on operational excellence. Consistent quality and rich service capabilities, functionality and performance backed by strong service level agreements and regular reporting. A commitment to providing regular upgrades to new versions of Exchange, SharePoint and Lync, so you stay up to date. Rich client access to , contacts, calendar, and SharePoint sites from mobile devices including Windows Phones, iphone, Android, Nokia and BlackBerry. Comprehensive cloud advisory, consulting, licensing and integration services to help you with IT optimisation, technology architecture and cloud readiness assessments. Extensive Microsoft technology expertise, underpinned by advanced certifications and enterprise experience in architecture and deployment of on-premise, hybrid and cloud solutions for Exchange, SharePoint and Lync. Designed to deliver Microsoft Exchange Server 2010, Microsoft SharePoint Server 2010, and Microsoft Lync Server 2010, our service meets enterprise requirements for a highly available business productivity platform that provides a consistent quality of service at anytime from anywhere. Cloud Services for Microsoft Managed Cloud Platform Dimension Data Cloud Control

5 Benefit highlights/ Benefits to you Increased Business Agility: Flexibly scale up and down to keep pace with business growth and change. Reduce service build out time and provisioning through expert migration services and seamless, automated management and upgrades. Enjoy convenience through full operational management of your infrastructure including patching and updates. Drive innovation and productivity through rapid response times and speed-to-market by supporting anytime, anywhere access for fixed and mobile users. Free up internal resources from routine maintenance work for other high value projects. Lower Costs: Save operational costs through our service provider economies of scale delivered by Dimension Data s Managed Cloud Platform. Drive cost efficiencies by leveraging existing licence investments through Microsoft License Mobility, or using our subscription-based licencing. Cut capital expenditure by reducing your need for expensive onsite infrastructure. Gain better budget control through predictable costs and customised management services, where you pay only for what you use. Reduce valuable time spent on managing and supporting infrastructure with easyto- use cloud-based controls. Reduced Risk: Ensure governance and data sovereignty compliance through our use of validated best practices, task lists and our private or hybrid cloud infrastructures that allow you to audit, track, secure and control access to data and company resources. Ongoing assessments, updates and monitoring ensure high availability and security. Enjoy consistent quality service governed by well-defined service level agreements. Ensure cost effective business continuity and uptime through a cloud-based infrastructure and disaster recovery options. Count on a safe pair of hands with significant experience in migrating your systems and/or data in and out of our cloud offerings. Rely on the specialist skills of an experienced cloud partner with expertise in delivering Microsoft solutions.

6 Next Steps Our experienced professionals will engage with IT and business stakeholders to assess your business current state from a technical point of view, by looking at all your products, projects and solutions. We will work closely with you to assess your cloud readiness, and help with planning to ensure your services and technologies are integrated, customised and supported by a clear vision and strategic direction. By gaining a comprehensive view of your service architecture, and understanding your vision and strategy, we will help to ensure your investments align with your business goals. As well as helping you to define a high level roadmap, our team will present you with a clear business case that demonstrates the costs, risks and productivity benefits of cloud architectures. Our highly qualified and experienced engineers will ensure that your security and compliance concerns are addressed, and will support the seamless migration and integration of your systems and data, while addressing any interoperability issues. Contact one of our representatives today to find out how Cloud Services for Microsoft can help accelerate your business ambitions for improved agility, better cost efficiencies and reduced risk. Why Dimension Data? Extensive Microsoft technology expertise, underpinned by advanced certifications and experience in architecture and deployment of on-premise and cloud solutions for Exchange, SharePoint and Lync; Supported with experience in migrating clients to public cloud productivity solutions like Microsoft Office 365. The highest level of global certification in UC&C with respected technology vendors, including Microsoft. Full range of services to assess and migrate to cloud services. Deep technical and integration expertise across a variety of IT disciplines, including networking, security, data centres, virtualisation, Microsoft Solutions and contact centres across all industry sectors. Consistent service delivery across the world achieved through the Global Services Operating Architecture our service delivery platform for monitoring and support. Dimension Data is positioned as a Leader in Gartner s 2012 Magic Quadrant for Communications Outsourcing and Professional Services (COPS) report.* Reduce your carbon footprint Minimise your carbon footprint with Cloud Services for Microsoft and cut travel, energy and waste through a more sustainable and efficient infrastructure. Studies show that by switching to a cloud infrastructure, your organisation can reduce carbon emissions by 30 90%. Cloud Services for Microsoft saves energy through: Using only what you need to cut energy use. Fewer wasted resources like physical hardware, energy and cooling. Flexible capacity changes and saving costs through economies of scale. Higher server utilisation rates. Advanced and efficient data centre infrastructures that cut power loss, and improve cooling and power conditioning. More online collaboration that reduces the need for travel. * About the Magic Quadrant Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. CS / DDMS_1251 / Copyright Dimension Data 2013 For further information visit:

7 Go to for more information or to contact one of our representatives in your region today.

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