N Touch Online Banking User Guide

Transcription

1 N Tuch Online Banking User Guide

2 Cntents Online Enrllment... 1 Lgin... 4 Lgin Screen... 4 Passwrd Change... 5 Terms & Cnditins... 5 Watermark Selectin... 6 Security Questin Selectin... 6 Accunt Listing... 8 My View... 8 My View Widget Cnfiguratin Accunt Activity Transactins Dwnlad Transactins Search Transactins Transfers Add Transfer...14 Pending Transfers...15 Transfer Histry...15 Stp Payments Add a Stp Payment...16 View Existing Stp Payments...17 Statements Settings Accunt Display Alerts Event Alerts...19 Balance Alerts...19 Item Alerts...19 Persnal Alerts...19 Message Center Sending New Message: Reset Passwrd Mbile Banking Web Mbile Depsit i P a g e

3 Online Enrllment Cmplete the applicatin t have an N Tuch Online Banking ID autmatically generated fr immediate access. Step 1: Select Enrll Nw frm the lgin page. Step 2: Review the Online Enrllment Agreement. T cntinue, click I Agree. Step 3: Enter requested infrmatin. Click Cntinue t mve frward with applicatin r Cancel t discntinue. 1 P a g e

4 Step 4: Enter requested persnal infrmatin and click Submit. address must match what is n file with the bank. Step 5: Click the Send Verificatin buttn. An is sent t the address prvided in the applicatin. After clicking the Send Verificatin buttn, a verificatin message appears. 2 P a g e

5 Step 6: Check yur . Click the link cntained in the verificatin within ne hur. Yu must click the link in the frm the same cmputer and the same brwser yu used t cmplete the applicatin frm. Fr example, if yu cmpleted the applicatin in Internet Explrer but yur prgram uses Firefx t pen links, yur enrllment will nt be successful. Step 7: A cnfirmatin screen displays yur new N Tuch Online Banking ID. Select Lgin t cntinue with the first time lgin prcess. The initial passwrd is the last fur digits f yur Scial Security number (SSN). 3 P a g e

6 Lgin Lgin Screen Enter yur N Tuch Online Banking ID - 12-digit ID number r (if nt a first time user) User ID. Enter yur N Tuch Online Banking Passwrd - Fr first time lgin, the passwrd is the 4-digit number prvided by the bank, the last 4 digits f the SSN r TIN. 4 P a g e

7 Passwrd Change At first lg in r if yur passwrd has been reset, yu must create a new passwrd. If desired, yu can als change yur N Tuch Online Banking ID. Change yur N Tuch Online Banking Passwrd (required): Enter current passwrd then new passwrd twice t cnfirm accuracy. Change yur N Tuch Online Banking ID (ptinal): Enter a new ID s that yu dn t have t remember the 12 digit ID. Terms & Cnditins At first lg in, yu must agree t the bank s Terms & Cnditins. Step 1: Review the Terms & Cnditins. Step 2: If yu agree with the Terms & Cnditins, click I agree. Step 3: Click Accept t prceed. Declining requires that yur passwrd be reset. 5 P a g e

8 Watermark Selectin Select a watermark image. Image appears at all future lgins and n all pages within nline banking. When yu enter yur ID and see this image, yu will knw that yu are lgging int NTuch Online Banking website and nt a fraudulent ne. Security Questin Selectin Fr security reasns yu may be asked t select three questins. These questins are used t verify yur identity in the future if needed. Step 1: Select Cntinue. 6 P a g e

9 Step 2: Select a questin frm each drp-dwn menu and input answer. Select Submit. Answers are nt case sensitive. Step 3: Review selected questins and answers. Select Cnfirm. If needed, edit answers befre clicking Cnfirm. Once cnfirm is selected, questins and answers cannt be mdified. 7 P a g e

10 Accunt Listing The initial screen yu see upn first-time lgin is the Accunt Listing page. This page displays a list f accunts linked t yur N Tuch Online Banking ID, the current balance, status f accunt, and a drp-dwn menu t navigate t varius accunt activities. My View The My View page allws yu t custmize a dashbard view f varius Online Banking ptins. Click Set As Start Page t establish the My View page as yur landing page. Click Cnfigure This Page t custmize yur view. Upn clicking this link, a lightbx windw appears allwing cntrl ver which widgets t display. Any widgets nt currently displayed are listed in the right clumn f the lightbx windw and can be added. 8 P a g e

11 Accunts included in widget Accunts nt included in widget T cnfigure the page: Step 1: Chse a clumn t wrk with frm the Select Clumn t Cnfigure drp-dwn field. The names f widgets (items) assigned t that clumn appear belw. My View has a Left, Center and Right clumn. The default selectin is Left Clumn. Widgets are pre-assigned int specific clumns n the My View page and cannt be mved t different clumns. Step 2: Add r remve widgets and change the rder f display, if desired. Step 3: Return t step 1 until all clumns have been set up. Step 4: Click Save t retain changes made t all clumns. The Cnfigure This Page lightbx clses and the My View page relads t reflect the changes. 9 P a g e

12 My View Widget Cnfiguratin While the cnfiguratin cncept fr each widget is the same, the cntent within the cnfiguratin lightbx windw varies based n the purpse f the widget. The Cnfigure icn des nt appear n widgets where cnfiguratin is nt applicable. T cnfigure a widget: Step 1: Click the Cnfigure icn n the widget. The Cnfigure lightbx appears: Accunts included in widget Accunts nt included in widget Step 2: Review the items being displayed (left side f lightbx) and items nt currently displayed (right side f lightbx). Step 3: Add r remve items and change the rder f display, if desired. Step 4: Click Save t retain changes made t the widget. The Cnfigure lightbx clses and the widget relads t reflect the changes. 10 P a g e

13 Accunt Activity Transactins Ways t access the Transactins page: Click the accunt name n the Accunt Listing page, Click the accunt name within the My Accunts widget, Click the arrw within the Recent Transactins widget, r Click Transactins within the G T widget. Current Transactins: Appear in date rder and include item number (if applicable), transactin descriptin, amunt f the transactin and the running balance. View Transactins fr: Navigate between the transactins listing f ther accunts. Current Balance: Displays the current balance f the accunt. Available Funds: Displays the available balance f the accunt. The link displays the makeup f the available funds. View Range: View transactins since last statement, last 7 days, last 15 days, last 30 days r all. Print Preview: Creates PDF print file f transactins. 11 P a g e

14 Dwnlad Transactins Ways t access the Dwnlad page: Select Dwnlad frm the Accunt Listing page drp-dwn menu, Utilize the Dwnlad widget, Click the arrw within the Dwnlad widget, r Click Dwnlad frm the Transactins page. Dwnlad Transactins fr Accunt: Use the drpdwn bx t navigate between accunts. Select Dwnlad Range: Optins include transactins since last dwnlad, since last statement r between tw dates. Dwnlad Frmat: Optins include Intuit QuickBks (.qb) Intuit Quicken (.qfx) Spreadsheet (.csv) Wrd Prcessing (.txt) Select Number f Transactin Descriptin Lines: (nt shwn) Select t dwnlad ne, tw, three r all lines f infrmatin n the transactin. Click Submit t display instructins fr dwnlading r viewing the results. 12 P a g e

15 Search Transactins Ways t access the Search Transactins page: Click Search frm the Transactins page, r Click Search Transactins within the G T widget. If yu are lking fr a specific transactin, use the search feature t narrw dwn results. Transactins may be searched by a cmbinatin f criteria: Date Amunt Check Number Debits vs. Credits Checks vs. Electrnic Items 13 P a g e

16 Transfers Ways t access the Transfer page: Select Transfers frm the Accunt Listing page drp-dwn menu, Utilize the Transfer widget fr an immediate, ne-time transfer, Click the arrw within the Transfer widget, r Click New Transfer within the G T widget. Add Transfer Step 1: Enter transfer infrmatin and click Submit. Transfer funds frm: Select accunt t debit. Transfer funds t: Select accunt t credit. Payment ptins: If a transfer is being made t a lan, payment ptins such as Regular, Principal Only r Interest Only payment appears. Principal Only and Interest Only payments d nt advance payment due date. Amunt t transfer: Enter the dllar amunt f the transfer. Frequency: Optins include One Time, Weekly, Bi-Weekly, Semi-Mnthly, and Mnthly. Selecting anything ther than One Time adds additinal fields t specify week day r day f the mnth. Stp Date appears if frequency is anything ther than One Time. Mem: Used t remind yu the purpse f the transfer. Step 2: Click Cnfirm t finalize the transfer and receive cnfirmatin r Cancel t discard the transfer. 14 P a g e

17 Pending Transfers View pending r recurring transfers already established. Use the drp-dwn menu t view, edit r delete transfers. Ways t access the Pending Transfers page: Click the arrw within the Scheduled Transfers widget, r Click Pending frm the Transfers page. Transfer Histry View transfers that have been prcessed. Ways t access the Transfer Histry page: Click the arrw within the Recent Transfers widget, r Click Histry frm the Transfers page. 15 P a g e

18 Stp Payments Ways t access the Stp Payment page: Select Stp Payments frm the Accunt Listing page drp-dwn menu, r Click New Stp Payment within the G T widget. Add a Stp Payment Step 1: Select New, then cmplete the fields and click Submit. Step 2: Review stp payment infrmatin. Click Cnfirm. Final cnfirmatin displays indicating stp payment has been placed. If check has already cleared yur accunt, a message displays stating the stp culd nt be placed. 16 P a g e

19 View Existing Stp Payments Select Current and click View t see details f the stp payment. Stp payments cannt be edited r deleted in Online Banking. Statements Displays basic accunt statements. These statements d nt include check images. Ways t access the Statements page: Select Statements frm the Accunt Listing page drp-dwn menu, r Click the arrw within the Recent Statements widget. Settings Accunt Change accunt names and rder in which accunts appear. 17 P a g e

20 Display Establish default settings fr varius pages within Online Banking. Accunts: Number f accunts displaying n Accunt Listing page. Transactins: Amunt f initial histry displayed when viewing transactins. Transfer Histry: Amunt f initial histry shwn when viewing transfer histry. Dwnlad Lines: Amunt f transactinal infrmatin included when using the dwnlad feature. Transfer Cnfirmatin: Setting fr reviewing the transfer infrmatin and then cnfirming r cancelling the transactin. 18 P a g e

21 Alerts Fur types f alerts exist: Event, Balance, Item, and Persnal. Alerts can be received in varius ways: Lg In: Link displays n the Accunt Listing and My View page indicating a new alert exists. Click the link t view the details f the alert. Receive an cntaining alert infrmatin. Text: Receive a text message t yur phne Event Alerts Watch fr accunt activities. Event Alerts remain active until deleted. Balance Alerts Watch fr when an accunt falls abve r belw a specified balance. Select the Accunt Name frm the drp dwn-bx, chse Abve/Belw and enter an Amunt t watch fr. Balance Alerts remain active until deleted. Item Alerts Watch fr a specified item number t clear yur accunt. Enter the Item Number and select the Accunt Name frm the drp-dwn bx. Item Alerts delete nce the alert has been generated and viewed. Persnal Alerts T be reminded f a self-defined message n a specific date. Enter the Date the alert is t be active and the Text t include in the alert. Item Alerts delete nce the alert has been generated and viewed. 19 P a g e

22 Message Center Send and receive secure messages t the bank. This is hw yu will request t be set up n Mbile Depsit. See pages 27 and 28 fr details. Sending New Message: Step 1: Select Message Center in tp right crner. Step 2: Click New. Fill ut message infrmatin. Click Submit. Frm: Yur Online Banking ID. address as entered in Settings. The address is used t send an autmated ntifying yu when Supprt respnds t yur message. Name: Full name. Subject: Enter a subject fr the message. Urgency: The level selected flags the message accrdingly. Message: Enter the message. Attachment: Brwse fr a file and attach t the message. Pssible types are PDF, Text, Wrd, and Excel. 20 P a g e

23 Reset Passwrd Befre the Reset Passwrd feature can be utilized, Current Address, Passwrd Reset Questin and Passwrd Reset Answer fields must be cmpleted. These fields are mdified in Settings > Persnal after initial lgin. The Passwrd Reset Answer field is case sensitive. Step 1: Click Reset Passwrd n the lgin screen. Step 2: Enter yur N Tuch Online Banking ID, address, and subject. Click Cntinue. Step 4: displaying Subject verbiage is sent. Click the link lcated in the bdy f the . Step 5: Enter yur N Tuch Online Banking ID and answer displayed questin (answer is case sensitive). Click Cntinue. Step 6: Enter a new passwrd twice. Click Submit. 21 P a g e

24 Mbile Banking Web Dwnlad App Smartphne users will need t dwnlad the N-Tuch Mbile banking applicatin frm the nline stre which supprts yur device (itunes r Ggle Play). Search wrds include N Tuch Banking, United Legacy Bank and Natinal Bank f Cmmerce and lk fr the N-Tuch Lg: Enrlling thrugh Traditinal Online Banking Step 1: Lg in t N Tuch Online Banking. Step 2: Select Settings > Mbile Settings > Web Mbile Banking. Step 3: Select t enable web access, select t receive/nt receive text message alerts, enter mbile phne number, select prvider, select accunts t access via web. Click Submit. *Nte: If N is selected fr Receive Text Message Alerts, a text message fr cnfirmatin f enrllment, transfers, bill payments, ACH r wire transfers will nt be sent. Step 4: Review infrmatin. If yu agree t the terms, check I accept these full terms and cnditins. Click Cnfirm. 22 P a g e

25 Step 5: A cnfirmatin screen displays cnfirming enrllment. If text alerts have been chsen in the previus step, yu will receive a cnfirmatin text message that includes the URL t access Mbile Web. Self-Enrllment Self-enrllment allws yu t enrll fr mbile banking thrugh yur mbile device. Wh can use self-enrllment? Users wh have previusly lgged in t the traditinal Online Banking website successfully Users with an N Tuch Online Banking ID in an ACTIVE status Users wh are nt in the middle f a passwrd reset Step 1: Navigate t mbile banking app. Enter N Tuch Online Banking User ID and Passwrd. 23 P a g e

26 Step 2: If yu agree t the terms and cnditins, click the checkbx next t I Agree. Click Cntinue. 24 P a g e

27 Step 3: a) Chse whether t receive transfer and payment cnfirmatins via text message. b) Enter mbile device number. This des nt have t be the same number as the phne being used. c) Select the wireless prvider fr the phne number. d) Click Enrll Nw t cmplete the self-enrllment. 25 P a g e

28 e.) Yu will see the enrllment cnfirmatin screen. Click Cntinue t get started. 26 P a g e

29 Step 4: Yu will see yur hme page where yu can view accunt transactins, pay bills, make transfers, make a mbile depsit, r reprt yur debit card lst r stlen. **Please cntact yur banker t enrll in Mbile Depsit r send us a secure message via N- Tuch Online Banking** 27 P a g e

30 Mbile Depsit **Please cntact yur banker t enrll in Mbile Depsit r send us a secure message via N- Tuch Online Banking* Fllw the belw steps t make yur Mbile Depsit: 1. Lgin t the new N Tuch Mbile Banking App. 2. Select the Depsits buttn. 3. Select Depsit a Check. 4. Be sure t endrse the back f yur check, as it must be payable t the accunt hlder. 5. Select the Check Frnt bx t take a picture f the frnt f the check. 6. Select the Check Back bx t take a picture f the back f the check. 7. Enter the amunt f the check and select the accunt t which yu are making the depsit. 8. Select Depsit in the lwer right-hand crner. Yu shuld then receive yur Depsit Cnfirmatin. If yu wuld like t scan anther check, simply select Depsit Anther Check and fllw the same steps abve. If yu are finished, select Dne. 28 P a g e