MANAGED CLOUD SERVICES. Business and ICT Service Delivery Redefined

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1 MANAGED CLOUD SERVICES Business and ICT Service Delivery Redefined

2 MANAGED CLOUD SERVICES The availability of cloud solutions has fundamentally changed the ways in which businesses operate. Nontechnical departments can now take a more proactive role in their own service provisioning while CIO and CFO teams are free to exploit more agile and less capital-intensive models. As a consequence, roles and relationships for your technology teams have changed. With our Managed Cloud Services, Getronics is able to recommend the best cloud solution for you, based on your wider IT and security requirements and where you are at on your digital journey. Our commitment to customer success means we develop tailored and vendor-agnostic solutions, giving you the flexibility to scale effectively as your business grows. Many organisations today are seeking to evolve the IT function from cost centre to innovation driver. Visionary technology and business decision makers are ready to push the boundaries of what is possible with cloud and Getronics is ready to help make it happen. WHY MOVE TO THE CLOUD? Through our work with customers over the years, Getronics has defined four business requirements where cloud computing can deliver return on investment: 1. Business transformation: organisations need reassurance that their IT infrastructure can adapt and flex quickly to evolving business needs. Important factors here include the ability to add or reduce capacity on demand, as well as allowing open standards to support speedy integration with other IT systems. 2. Risk management: protecting corporate reputation and intellectual property remains a key concern for businesses today. IT needs to work towards not against companies meeting regulatory and compliance requirements. The benefits of moving towards a cloud environment are pitted against a backdrop of increasingly complex data security and governance pressures, making the transition towards the cloud a challenging one for many organisations. Getronics Managed Cloud Services have been developed to meet the corporate governance and compliance needs of the modern European enterprise. We ensure data location, seamless recovery from any infrastructure failures and employ a platform availability SLA of 99.9% per month. We support hybrid hosted and onsite services in either Getronics own or in specified third party datacentres. Your choice will be influenced by your own governance policies and also by local regulation and compliance requirements. 3. Cost control: IT continues to play a fundamental role in ensuring the business runs on efficient systems and that operations are as streamlined as possible. Cloud computing can provide organisations with the tools they need to understand IT costs in a manageable way, so you re able to match the expenditure to the areas where your business will see maximum ROI. Our Managed Cloud Services offer customers defined costs, either on fixed or pay as you go models. There are no capital set up costs and we remove the capital cost rigidity from IT. 4. Business agility: organisations today are competing and differentiating IT. Smart and flexible technologies are allowing companies to overtake their competition and ready themselves for their next phase of growth. Thanks to Getronics heritage in managed services, we can add complete new IT services to customers and employees in minutes helping businesses to transition or transform how they deliver services through IT quickly. Our reserved capacity on demand model facilitates close collaboration between developers and operations, meaning surges in demand can be met with no slowdown. Many organisations today are seeking to reduce the financial and administrative burdens of running their own datacentres, so IT can focus on driving innovation.

3 10% Business applications Opportunistic 26% Project-based Business focused IT focused 25% Business transformation Strategic 39% IT platform transformation CLOUD STARTING POINTS STEP 1 Server virtualisation Private cloud STEP 2 Virtualisation and automation of datacenter Hybrid cloud STEP 3 IT consumerisation WHY WORK WITH GETRONICS? Flexibility. We offer both dedicated and shared cloud solutions to customers. For many enterprise organisations, deciding a cloud strategy is based on numerous factors including scalability, user behaviours, cost effectiveness and compliance. For more than 20 years, Getronics has worked closely with customers to select the right components for their IT strategies our consultants can advise on the best cloud model to suit your business. Global scale. Data sovereignty and workload continue to be front of mind for customers. Getronics has datacentres in twelve locations across Europe, connected by our high speed network. This gives customers peace of mind that workloads are secure and can be shifted as needed. We offer full managed cloud disaster recovery and workload replication spanning multiple datacentres. Our customers also benefit from the GWA, which is led by Getronics and CompuCom. The GWA is a strategic alliance that combines the expertise, capabilities and reach of leading local IT providers to transform them into workspace solutions fully scalable to global enterprises, enabling end-users to be more productive and to contribute to their business growth. End-to-end technology portfolio. Getronics offers a complete portfolio of integrated IT services. We re backed by our technology partners and by the industry s cloud leaders, meaning we provide customers with deep technical expertise as well as tailored consultancy. Through working with Getronics, we have integrated all our systems on to a single cloud platform, dramatically increasing efficiency and giving us the flexibility we need to compete in a constantly evolving and competitive marketplace. Charlie Goakes, IT Director at Alpha LSG

4 INFRASTRUCTURE-AS-A-SERVICE Our Workspace as a Service offering gives your employees access to the productivity and communication tools they need via a browser from any authorised device. You can offer a choice of fixed and mobile devices, and this can also support the current trend towards Bring Your Own Device or Choose Your Own Device (BYOD / CYOD). We can configure your application catalogue to include both standard personal productivity tools and specialised or bespoke company applications, and provide access to all through a single secure portal. Access also extends to all personal, team and company data, ensuring that the employee s experience of the virtual workspace meets and exceeds all the expectations of a traditional personal device. All workspace security is built in. Whether the employee is working from a tablet on the road or a thin-client on a company site, all enterprise security and access conditions are automatically activated and sustained, ensuring that work sessions are initiated and closed safely. Licensing and usage monitoring are fully managed and completely transparent. This makes it possible for you to forecast accurately and, most importantly, to limit costs according to the precise professional needs and usages of the individual employee. WORKSPACE-AS-A-SERVICE Getronics Managed Cloud provides Workspace as a Service (WaaS) that gives business users access to the applications and data they need to be productive in their roles. Contracted on a pay-per-use model and managed through a self-service portal, Getronics WaaS solution empowers the business to manage their IT operating costs. WaaS removes the traditional barriers of rigid, inflexible IT replacing it with a modern and agile solution. Collaboration capabilities are built into the service and WaaS is easily managed through the self-service portal. Cost transparency is delivered through a standardised rate card and consumptionbased billing model. Enabling a true hybrid workspace model by supporting persistent high specification virtual desktops, windows enabled published desktops while supporting the requirements for any end-point device. Getronics recognises the strengths of public cloud services like Microsoft Office 365 and so our WaaS provides the capability to also adopt these services. INFRASTRUCTURE AS A SERVICE WORKSPACE AS A SERVICE Dedicated Cloud Shared Cloud Virtual Desktop Published Desktop DEDICATED INFRASTRUCTURE STANDARDISED BUILDING BLOCKS DEDICATED BACKUP SHARED COMPUTE SHARED BACKUP FULL RECOVERY SERVICE PERSISTENT, HIGH SPECIFICATION VIRTUAL DESKTOP SERVER BASED, PUBLISHED DESKTOPS DEDICATED STORAGE SHARED STORAGE Access to all business applications and resources Full Managed Cloud service management Managed OS; provisioning, configuration, management & support of operations systems Hands on infrastructure management Managed Authentication Services Service Desk including 1st & 2nd line engineers Disaster Recovery as a Service including full ITSCM Virtualised Applications Hybrid Cloud Model supported Services Active Directory Services Remote Access Fully managed workspace services

5 WHAT WE DO End-to-end Solutions for the Digital User Technology is reinventing the way business is done. The growing impact of the millennial generation is accelerating that trend, as they demand IT to match their best consumer experience. Whether business or consumer, users expect always on accessibility, instant response and intuitive ease of use, from anywhere and on any device. Through our own digital transformational programme, Getronics has built a powerful global, end-to-end capability designed to enable mobility and enhance productivity and user satisfaction. PORTAL SERVICES Proactive Remote Support Self Support Self Provision Proactive Onsite Support User Experience Management Field Services Voice Services Deskside Support Network Operations Centre Proactive Analytics Security Operations Centre SECURITY SERVICES Web Defence Threat Management App Security APPS AND APPLICATIONS Logistics App Stores Smart Apps Application Visualisation Unified Collaboration Apps Apps Management MANAGED CLOUD AND CORE INFRASTRUCTURE Domain Network Hosting IT Cafe Infrastructure Security

6 WHAT WE DELIVER Getronics offers end-to-end managed services to its customers across the globe. Our portfolio extends beyond Infrastructure-as-a-Service and includes the wider workspace capability all integrated and accessible through tailored portal solutions giving clear visibility and control over the entire IT landscape. We take a proactive approach to workspace services. Once our customers are up and running, we offer high value IT management support to ensure cloud services are integrated with other parts of the IT function. We also provide service desk and support services, so your cloud runs as it should without disruption, delivering an unrivalled service to your clients and stakeholders. Our Managed Cloud Services extend beyond Infrastructure-as-a- Service, offering customers Workspace-as-a-Service capabilities as well as Getronics end-to-end managed services. TALK TO US Getronics customers have access to a team of experienced consultants to support them as they organise and transition towards new cloud systems. If you re considering transitioning to the cloud, we are keen to learn more about your experiences and expectations. It s time to talk to think about how Getronics Managed Cloud Services could redefine your rules for IT and business service delivery. ABOUT THE GETRONICS FAMILY The Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. Follow Connect with us LinkedIn Subscribe to our channel GetronicsOnline