IT Enterprise Services

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1 IT Enterprise Services Capita Virtual Workplace Agility & reliability for your future workplace Balancing freedom & control

2 Virtual working is essential and you know the virtual workplace is possible. But you need flexibility, security and scale to power effective mobile working. Capita Virtual Workplace (CVW) delivers all of this; perfectly balancing freedom and control across your entire enterprise. One predictable, monthly price gives you access to cloud hosted desktops, applications and data, all as-a-service. Adapting your workplace to a modern workforce can be challenging. You need to... If you re looking to... Reduce costs by up to 50% with a flexible, pay-as-you-go virtual desktop service Improve end user services and productivity, with a dedicated IT engineering and support team Improve security and reduce maintenance or downtime by centralising your desktop data and reducing the risk of data loss Be free to securely use and support any device, supporting BYOD and CYOD as well as corporately owned devices Replace aging devices or thick client technology that require large CAPEX investments Guarantee security with granular controls that enable the right access at the right time.... then Capita Virtual Workplace is for you. Keep your data secure Provide easy access Reduce technology costs while meeting the demands of your workforce Keep control but also embrace new ways of working with BYOD and CYOD Minimise risk and complexity. This is what Capita enables. Page 2

3 Your solution Capita Virtual Workplace is a fully managed cloud service, hosted in Capita s secure, UK-based data centres. Transforming all aspects of device management, application delivery and data management, Capita Virtual Workplace delivers the ultimate flexibility for end users and IT control. The beauty lies in the service: Not just IT service and support for your end users, but in the ongoing development of your IT estate. A utility cloud service that s evergreen; you can be confident that your enterprise will always have the latest devices, applications and operating systems. Always up to date, always secure. For IT, this removes the frustration and significant management overhead of end user IT. Procurement, provisioning, patching, maintenance and break fixes all become a service. With the ability to choose additional services such as Capita Productivity Hub (Microsoft Exchange, Office and SharePoint in the cloud), Capita Collaboration Suite (Unified Communications), Enterprise Mobility Management and Secure File Share, Capita makes your future workplace a reality. The impact? 34-50% 30-50% cost savings can be achieved with centralised management [4] 34% 34% productivity gains from mobile working [2] Key benefits Reduced cost Lower total cost of ownership through simplified management and reduced reliance on field engineering. Productivity Enable your staff to work flexibly and be more productive anytime, anywhere, on any device. Any device Increase flexibility and employee choice by embracing and managing BOYD and COYD initiatives. Right fit The ability to centrally enable tailored access to systems and data for different user types. Security All your data and applications are held in our secure UK-based data centres providing reassurance of data security, sovereignty and governance. What is virtualised desktop? Capita Virtual Workplace replaces traditional desktops and laptops with a thin client or tablet device. It means you can access your Windows desktop from the cloud, on any device, anywhere. All data is securely stored in our UK data centres, removing risk of data loss in the event of device failure. Continuity Capita Virtual Workplace is a strategic platform for disaster recovery and business continuity. It powers a dynamic, responsive enterprise that can respond to emergencies, building disruption or office moves. Page 3

4 World class technology CVW is powered by industry leading technologies from VCE, Cisco, Intel, EMC and VMware. This combined with Capita s robust ITIL service desk and service management expertise ensures that you get maximum performance and return on investment. Capita Virtual Workplace features Utility pricing: with a predictable price per user, you only pay for what you use. You can scale up or down as your business changes without significant CAPEX investment. Self service portal: gives IT full control and easy management of all devices and users. High availability & reliability: high performance service with 99.99% availability backed by 24x7 IT support. Robust service levels: Capita Virtual Workplace includes full service desk support, security monitoring and AV as standard. It also comes with an intuitive online portal to log and track cases 24x7. Device & OS agnostic: seamlessly connect from any end user device (desktop, laptop, tablet or smartphone) and all leading operating systems (Windows, Apple ios, Android and Chrome). Seamless integration: Capita Virtual Workplace can be integrated with your existing directory services and IT environments. It can also be used in conjunction with on-premise desktop application software. Multiple user profiles: tiered user types enable you to optimise your IT spend according to task, knowledge or power users in your enterprise. Full enterprise support: with upgrades, patching, antivirus, backup and disaster recovery. Page 4

5 In today s modern enterprise... 67% of people believe working remotely is productive [3] 41% of the workforce is interacting on social media [3] 69% of people believe working remotely is liberating [3] 43% of small business leaders report saving 590 or more each month thanks to telecommuting employees [1] 59% increase in businesses offering telecommuting options (Based on a CBI survey) [1] 90% of managers believe that workers are more productive when given the flexibility to choose when and how they work [1] 2.8 million UK workers (10% of UK workforce) telecommute at least some of the time [1] 34% productivity gains from mobile working [2] 81% UK workers want a change from 9 5 working [3] 72% UK employers offer telecommuting working options. 90% in the USA and 71% in France & Germany [2] 30-50% cost savings with centralised desktop management [4] Page 5

6 Why Capita IT Enterprise Services? Outstanding service Quite simply: it is our quality of service. Our unrivalled expertise enables us to provide consultancy, advice, migration and support. At every step we provide an outstanding service to ensure seamless migration. Partnerships drive success Capita has Tier 1 partnerships with industry leaders EMC, VMware and Microsoft which gives us (and you) an advantage in technology, service and price. Value for money Capita Virtual Workplace is a cloud service that can flex with your business. Predictable, utility pricing removes CAPEX challenges and enables you to innovate now. Security Fully managed from our secure, UK data centres, you have complete reassurance that all of your data, devices and systems are secure with data sovereignty guaranteed. Smooth transition We understand that you may have unique desktop applications that are critical for your business. To aid your transition, we have a Desktop Application Transition and Delivery Service that discovers, evaluates, rationalises and packages all enterprise applications. With Capita, business disruption is eliminated. Freedom Capita Virtual Workplace removes the complexity and burden of managing diverse devices. For IT, you gain new found freedom to drive strategic IT projects that can transform your enterprise. 7 Handover & training 6 8 Service enablement Deployment review 8 steps to onboarding with Capita Virtual Workplace Migration plan 5 Validation Technical design 1 Discovery & readiness assessment Connectivity Page 6

7 Using an intuitive self-service administration portal, CVW provides the capability to manage desktop images, virtual machines, user assignments and desktop support. Did you know? Our services are some of the most energy efficient in the world, supporting the UK Green Government ICT strategy in full. Virtual working environments significantly reduce carbon footprint through reduced travel and energy usage. Page 7

8 Our portfolio IT Service Management Cloud Private cloud Productivity hub Data lifecycle management Service desk ITSM platforms Software asset management Managed workplace Virtual workplace Apple managed service Mobility Enterprise Workplace Devices Applications Communication & collaboration LAN, WAN, wireless Unified communications Contact centres, voice Collaboration suite Sync & Share At Capita IT Enterprise Services we... References: [1] Forbes.com desktop-virtualization-software-business-intelligence; [2] Above infographic references: [1] Inc magazine survey & Intuit infographic; [2] Citrix Systems white paper 2012; [3] Brandongaille.com 18 statistics on remote working; [4] Forbes desktop virtualisation software business intelligence Listen Create Deliver Listen carefully to what you need, finding out where we can add value and how we can drive down cost. Create a solution that innovates around your problems and meets your objectives. Deliver transformational IT, on-time, on-budget and to the highest standards. Want to learn more? Contact us at or visit

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