Managed. IT Solutions. What we do. Support & Field Services. Capita Managed IT Solutions. making IT work

Transcription

1 Managed Support & Field Services IT Solutions What we do Capita Managed IT Solutions making IT work

2 2 Capita Managed IT Solutions (previously Northgate Managed Services) provides cloud based and ICT infrastructure services and solutions to public, private and third sector organisations; and specialist managed services in the commercial, education, utilities and charities sectors. Key facts Locations Registered office and near-shore delivery centre in NI Regional offices across the UK with regional engineer teams Employees 1,080 staff Supporting 2,000 customers across the UK 2500 schools and colleges 450,000 IT users Capita Managed IT Solutions making IT work

3 3 Value to our customer Trusted ICT advisor and partnership approach to create a technology strategy together to support transformation, drive operational efficiencies and ultimately reduce costs. We have the scale of operation to maintain high levels of customer service and leverage economies of scale We offer the agility and customer service expected of a smaller service provider while providing the skills, resources and financial re-assurance that our parent company provides. Vendor neutral provider, supporting a wide range of partners including HP, Microsoft, DELL, Symantec, VMWare, Meru Networks, Compuware, Citrix, Cisco, Oracle, Commvault, Sunguard, Eircom and EMC² Supply chain manager sourcing, procuring and managing third party products and services This is an ambitious project for Christian Aid as it represents our greatest reliance on external IT support to date. As a charity, it was vital that any investment was able to reflect value for money and a degree of flexibility in the way the contract was to be costed, and indeed delivered. Capita s solution not only met these requirements but also provided us with the quality of service we were looking for in a partner. This experience has enhanced the reputation of Christian Aid s ICT department with our end users, we have a trusted partner that understands what it is that we do and the sensitivities that exist, and that has been able to bring the charity into the 21st century in terms of its end-user ICT infrastructure, Dr Philip Humphries, Head of ICT Services, Christian Aid Capita Managed IT Solutions making IT work

4 4 Our Experience We have long standing relationships with both national and regional commercial organisations, both large and small in manufacturing, retail, distribution and service industries including organisations such as AAH Pharmaceuticals, SHS Group, Balfour Beatty, Doosan Babcock, Wolseley, GB Oils, Belfast Harbour Commissioners, Ibstock Brick, Carson McDowell Solicitors and McLaughlin & Harvey. Our customers in education include Schools and Academies, Local Authorities and Academy Trusts. We also provide the first private education cloud in Europe for over 1,200 schools in Northern Ireland. In health, we deliver solutions which support our customer s vision of patient focused health services that reduce costs and improve efficiencies. We work in partnership with over half of the health boards in Scotland and every health and social care trust in Northern Ireland. In the Third Sector we support over 1,700 IT users. Our aim here is to provide IT strategies and services which reduce costs and improve services. Our cloud based pay as you go computing services ensures organisation s IT infrastructure is cost effective. We have a long history of delivering services tailored to meet the needs of the energy and utilities sector including business process outsourcing, network and applications delivery and management, hosted datacentre services, DR, Service Desk provision and IT asset management.

5 5 Our Services Our portfolio of services spans every aspect of your organisation s IT from the desktop to the datacentre, ensuring you have the technology and IT infrastructure in place to operate at maximum efficiency and deliver excellent customer service. Infrastructure Services Core to our business is Support and Field Services, delivering desk side and server support including hardware and software break fix. Over 9000 incidents are managed per month supported by our UK based ITIL Service desk as well as remote, field based and on-site engineers. Services include migration, LAN/WAN provision, data management, hosting, security, virtualisation and storage solutions. We also manage and deliver infrastructure projects such as Windows 7 and 8 migration, Microsoft Lync, managed print and Mobile Device Management. Our Unified Communications (UC) and Contact Centre service is predominately built for our customers around Avaya, Cisco and Microsoft platforms and focuses on a range of technologies that allow people to connect across a growing variety of communications channels. In terms of voice network services, we are an Ofcom registered communications provider with a direct relationship with BT Openreach for BT line provision and support. We also have supply contracts with other major carriers to be able to offer low cost voice network services within reasonable contract terms, as well as providing an industry leading online billing portal. We had a challenge to meet and have chosen Capita Managed IT Solutions to deliver it. This partnership will provide us with simple to use, secure reliable IT user environment - allowing our staff to access our data securely from anywhere. The flexibility of the solution and the provider will allow us to continue to take advantage of changing business requirements, delivering a quick reliable service to our clients, and with the flexibility to support our future business needs and long term growth plans. Andy Martin, Senior Partner Strutt and Parker

6 6 As the UK s leading distributor of pharmaceutical and healthcare products and services we rely on having a fully operational supply chain link with our customers. By ensuring we have the appropriate IT maintenance cover we have put ourselves in a position to uphold our customer services levels. Capita s expertise has been invaluable in implementing the new services. They really took the time to get to know how we worked, our issues and the sensitivities that exist within our sector which has added real value to our operation. Leon Rudd, Director of Marketing, AAH Pharmaceuticals Flexible Managed Services We specialise in flexible and scalable IT Managed Services, underpinned by our UK based ITIL service desk. From a full IT outsource where we take control of your IT, to a partial or self-managed service, we can offer a service level which suits your organisation s needs. We also provide Managed Support services including remote management and monitoring of your ICT infrastructure as well as security solutions for your networks and communications. Cloud Services We offer a full range of Cloud services which help you reduce operational and IT costs, improve business agility, maintain security, increase elasticity of IT resources and reduce reliance on capital investment. Services include archiving, backup, , security, storage as well as cloud consultancy services. In addition we offer a private cloud with our pay as you use Infrastructure as a Service. All of the services are supported by a Cloud Systems Management Service to give you peace of mind that the IT users experience is of a consistently excellent level of service.

7 7 About Capita Group UK s leading provider of Business Process Outsourcing and integrated professional services A 3billion pound organisation and a FTSE 100 company Employs 52,500 people at more than 350 sites across the UK, Europe, South Africa and India Capita Managed IT Solutions has the added advantage of being able to provide customers with access to a wider pool of resources and expertise as well as leveraging greater economies of scale to ensure we are delivering the most competitive costs and efficient services. Although we are part of a large corporate organisation we value all of our customers both large and small. Capita Managed IT Solutions is part of Capita IT Services which is one of the largest UK based IT services company in the UK with resource of over 3,700 IT Professionals, many with specialist market expertise within Local Government, Financial Services, Education, Commercial and Health.

8 Contact us Capita Managed IT Solutions, Northern Ireland A. Hillview House, 61 Church Road, Newtownabbey, County Antrim, Northern Ireland BT36 7LQ T. +44 (0) F. +44 (0) E. Capita Managed IT Solutions, Scotland A. 20 Sandyford Place, Glasgow G3 7NG T. +44 (0) F. +44 (0) E. Capita Managed IT Solutions, England A. The Willows, Mark Road, Hemel Hempstead, Herts HP2 7BN T. +44 (0) E. A. Suites 1 & 2, Dominion Court, 43 Station Road, Solihull, West Midlands B91 3RT T. +44 (0) E. mits@capita.co.uk mits@capita.co.uk follow watch us join us 09/13