COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA

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1 COMPUTACENTER AND SYMANTEC TOGETHER: PROTECTING AND EMPOWERING DATA

2 COMPUTACENTER AND SYMANTEC TOGETHER SECURITY STORAGE BUSINESS CONTINUITY INFRASTRUCTURE MANAGEMENT Simplify and strengthen information management with cost-effective and robust solutions from Computacenter and Symantec. Information is at the heart of every business. It enhances competitive advantage. It enables growth. It drives greater efficiency. As data volumes increase and threats multiply, organisations need to be confident that their critical information assets remain protected but accessible. Achieving this optimum balance between security and flexibility, however, is getting harder; with mobile working, BYOD (bring your own device), virtualisation and cloud computing all changing the way that we access, consume and store data. Computacenter and Symantec help customers across EMEA solve their information management challenges with pragmatic advice, best-of-breed solutions and tried and tested processes. From safeguarding against security threats and addressing compliance requirements to enabling rapid disaster recovery and simplifying device and data administration, our solutions remove risk, reduce cost and add business value. Computacenter Symantec Partnership Platinum Partner Enterprise Security Partner Corporate Partner Software Asset Management Partner Alliance Partner Premier Licence Partner Technical Support Partner Programme member Symantec Cloud Partner Computacenter Symantec Specialisations Archiving and ediscovery Master** Data Protection Master** NetBackup Appliances* Endpoint Management* High Availability Master** Storage Management Master** Enterprise Security Master** Encryption* Small Business* 03

3 OUR SYNERGY Computacenter and Symantec have worked together for 25 years providing customers with solutions that simplify and strengthen information management. Computacenter is the most accredited Master Specialist in Europe and the only partner in Europe with end-toend expertise of Symantec s complete portfolio of endpoint, security and datacenter management solutions. Thanks to our services breadth and multi-vendor relationships, we can help customers take advantage of Symantec solutions as part of wider transformation initiatives and ensure integration with both new and existing technologies. From sourcing and configuration to implementation and ongoing support, we help organisations establish information management strategies and systems that: Enable greater workplace collaboration and mobility Simplify regulatory compliance Facilitate faster decision-making Free up IT resources and budget Accelerate change With offices in the UK, Germany, France and the Benelux region and a network of partners throughout EMEA, Computacenter has the scale, skills and local resources to assist with all Symantec engagements from point solution installations to multi-vendor, multi-country transformation projects. BY WORKING WITH COMPUTACENTER AND SYMANTEC, ORGANISATIONS CAN IMPLEMENT COMPREHENSIVE STRATEGIES AND END-TO-END SOLUTIONS THAT ENABLE THEM TO TAKE ADVANTAGE OF CLOUD COMPUTING, VIRTUALISATION, BYOD AND MOBILE WORKING WHILE PROTECTING SYSTEMS AND DATA. DARREN THOMSON, CTO, SYMANTEC SYMANTEC HAS A COMPELLING PRODUCT SET THAT DOVETAILS WELL WITH COMPUTACENTER S SOLUTIONS BASED PROPOSITIONS. OUR COLLABORATIVE RELATIONSHIP ENSURES THAT OUR MUTUAL CUSTOMERS BENEFIT FROM WORLD CLASS SOFTWARE COMBINED WITH PROVEN AND COMPREHENSIVE VALUE-ADDED SERVICES. THE COMPUTACENTER AND SYMANTEC PARTNERSHIP HAS SIGNIFICANTLY GROWN BY MORE THAN 40 PER CENT OVER RECENT YEARS AND WILL CONTINUE TO DO SO. MIKE RODWELL, GROUP COMMERCIAL DIRECTOR, COMPUTACENTER 04 05

4 HOW COMPUTACENTER DELIVERS SOURCE & DEPLOY CONSULT & CHANGE MANAGE & TRANSFORM Pre-sales support: We have more than 100 technical architects that design multi-vendor information management solutions to meet the individual needs of our customers. Software licensing: Computacenter ensures customers are correctly licensed for their Symantec solutions with a wide range of licensing services, including our cloudbased C3 software services, that safeguard compliance while minimising costs. Leasing and financials: We provide a wide range of transparent and flexible commercial options that simplify budget management. Ecommerce: Our online procurement solutions remove complexity and cost from purchasing processes. Proof of concept and testing: Our Hatfield Solutions Centre in the UK and the Munich and Dortmund (Schwerte) based Solution Lab facilities in Germany enable organisations to benchmark Symantec solutions outside the production environment. We have customerready demonstrations for Symantec s archiving, high availability and data protection solutions. Project management: Our consistent approach and methodologies developed in the Shared Services Factory ensure that information management solutions are deployed on time, to budget and meet expectation. Service desk: Computacenter provides first and second line support in all major European languages from dedicated onsite and shared global service desks in 11 locations. Third line support: We are qualified to support certain solutions, including Symantec NetBackup, on Symantec s behalf. Customer advocacy: The success of Computacenter s industrialised approach was highlighted in KMPG s Service Provider Performance and Satisfaction Survey for 2012*, which evaluated 25 suppliers and 630 outsourcing contracts. As well as receiving the highest satisfaction rating, Computacenter also topped the recommendation league table with a score of 81 per cent. Globally recognised standards: We hold ISO/IEC certification for ITIL-aligned infrastructure services delivered from the UK. *UK IT Outsourcing Service Provider Performance and Satisfaction (SPPS): 2012 Study, June 2012, KPMG LLP SCALABLE SUPPLY CHAIN SERVICES FOR ENGAGEMENTS LARGE AND SMALL, WE CAN DELIVER AND DEPLOY IT SOLUTIONS WHEN AND WHERE YOU NEED THEM

5 A PROVEN PARTNERSHIP HELPING CUSTOMERS COMPUTACENTER INTRODUCES A COMPANY-WIDE UNIFIED, HIGH PERFORMANCE INFORMATION SECURITY INFRASTRUCTURE Europe s leading independent provider of IT infrastructure services is replacing a fragmented landscape of Symantec Endpoint Protection and other endpoint security technologies with a single deployment of the latest version of Symantec Endpoint Protection to support the company s enterprise-wide virtualisation strategy. The implementation - which included testing the latest Endpoint Protection functionality in a lab environment prior to deployment - has enabled Computacenter to reduce time and effort of security administration, boost scanning performance by 50 per cent, and ensure the entire infrastructure is free and safe from threats. Importantly, it only took a couple of minutes for the Symantec Platinum Partner to uninstall the other incumbent endpoint security solutions from each client and install the new Endpoint Protection, further boosting productivity and security efficiency. FAST AND RELIABLE BACKUP: When Computacenter helped a local council design and implement a new datacenter environment based on a virtual platform, it needed to ensure that systems and data would be highly available. The project therefore included the deployment of Symantec NetBackup, which enables a faster backup window than traditional Ethernet backup and prevents disruption to other network-based activities. SECURE ACCESS TO SYSTEMS: Computacenter helped a utilities company deploy a range of Symantec solutions, including Symantec AntiVirus, Symantec Endpoint Protection, Symantec Endpoint Encryption and Symantec Enterprise Vault, as part of a virtual desktop implementation for 5,000 employees in the UK. As a result of the project, staff will have mobile and secure access to corporate systems and data to enable them to work from any location. WE CAN STRONGLY RECOMMEND ENDPOINT PROTECTION FOR OUR CUSTOMERS. THE ADDITION OF THE THIRD-PARTY SOFTWARE UNINSTALL FEATURE, MAKES IT EVEN EASIER FOR CUSTOMERS TO USE THE SOFTWARE. MARTIN RUTKOWSKI, TECHNOLOGY SPECIALIST, CONSULTING SERVICES SECURE INFORMATION, COMPUTACENTER WORKING TOGETHER FOR OVER 25 YEARS PROVIDING CUSTOMERS WITH SOLUTIONS THAT SIMPLIFY AND STRENGTHEN INFORMATION MANAGEMENT AND SECURITY

6 MAXIMISING CUSTOMER VALUE With a 30-year pedigree of helping customers address their information management challenges, Symantec s solutions are mature, reliable and platform-independent. They consistently appear in analyst literature and Gartner s Magic Quadrant. Symantec holds more than 1,200 global patents and has more than 5,000 engineers pursuing advanced projects at its engineering centres and research labs. Computacenter Symantec Partnership The company consistently invests in research and development (R&D) activities to ensure its products continue to meet customer needs as they evolve. In particular, it is currently investing in key IT priorities, such as mobile, virtualisation and software-as-a-service, to help reduce cost and complexity for customers. Computacenter Symantec Specialisations Symantec solutions are based on global industry standards and are designed to integrate easily with complementary products from vendors such as VMware, RedHat and Hitachi Data Systems (HDS). Computacenter holds 150 Symantec Technical Specialist accreditations across EMEA, and was the first partner to achieve nine Symantec Specialisations, with five out of these at Master level. COMPUTACENTER AND SYMANTEC ENABLE ORGANISATIONS TO PROTECT, SECURE AND MANAGE GROWING VOLUMES OF INFORMATION WITH LESS EFFORT AND LESS EXPENSE. By combining best-of-breed technologies with industrialised processes we deliver guaranteed outcomes that help our customers stay in control of their information assets throughout their lifecycle. Platinum Partner Enterprise Security Partner Corporate Partner Software Asset Management Partner Alliance Partner Premier Licence Partner Technical Support Partner Programme member Symantec Cloud Partner Archiving and ediscovery Master** Data Protection Master** NetBackup Appliances* Endpoint Management* High Availability Master** Storage Management Master** Enterprise Security Master** Encryption* Small Business* *Symantec Solution Specialisations acknowledge partners with a proven expertise in a particular area of business and recognise partners with the skills and experience required to deliver differentiated service to their customers. **Symantec Master Specialisations recognise partners who exhibit deep consultative and technical support expertise. These partners showcase advanced capabilities in designing, delivering/ implementing and servicing throughout the consulting engagement lifecycle. 10

7 Computacenter and Symantec can provide enhanced data integrity and availability that will empower every employee and result in faster growth, higher service levels and greater business value. To find out how Computacenter can help you, visit us at: UK: computacenter.com Germany: computacenter.de Benelux: computacenter.com/benelux France: computacenter.fr For further details on all our EMEA locations visit us at: computacenter.com/locations Computacenter (UK) Ltd Hatfield Avenue Hatfield Hertfordshire AL10 9TW United Kingdom T: +44 (0) F: +44 (0) e: w: computacenter.com Computacenter is a leading independent provider of IT infrastructure services and solutions. From desktop to datacenter, we help our customers minimise the cost and maximise the value of IT to their businesses. We can advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage elements of our customers infrastructure on their behalf. Computacenter operates in the UK, Germany, France and the Benelux countries, as well as providing transnational services across the globe. Terms and Conditions apply. Computacenter 2012

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