The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS

Transcription

1 The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS

2 INTRODUCING The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS To thrive in today s hyper-competitive business climate, organizations must be many things at once: agile, operationally efficient, innovative and intensely focused on satisfying their customers needs. To top it off, international organizations face an additional challenge: to not only capitalize and leverage the global enterprise, but also to deliver optimized regional service with a clear understanding of local preferences, regulations and culture. In this context, employees play a key role in their company s success, and the workspace that physical or virtual environment where they perform their dayto-day tasks is their main platform for achieving it. This workspace should enable them to operate in a secure manner and without disruption, regardless of their location or device of choice. With this in mind, we have created the Global Workspace Alliance (GWA), bringing together experienced and forward-thinking IT providers with a passion for global business. Our mission is to support global companies as they transition toward an increasingly mobile, connected, and secure global workspace environment, enabling them to achieve their objectives by empowering satisfied and efficient employees. Featuring proactive support and tailored, userfocused solutions, our service portfolio contributes to the productivity and satisfaction of our clients employees providing them with the customized tools that enable them to deliver the best possible service, both internally to the business and externally to their customers.

3 GWA overview What we do The GWA is a strategic alliance led jointly by CompuCom and Getronics, leaders in End-User Outsourcing Services, combining the expertise of local IT service providers to deliver workspace solutions globally as one single entity. We are here, we are everywhere The GWA has a commercial and operational presence in over 30 countries, covering 80 percent of the global economy and, together with our partners, we provide remote and on-site services in over 90 countries across the globe. A history of working together The GWA leading partners, Getronics and CompuCom, have been working together with international customers for over 30 years, sharing a strong customer base including many successful renewals and service expansions. Interesting fact: most GWA members share a common heritage within Getronics, meaning that for many years we have been working under the same set of processes, methods and tools, demonstrated in our seamless service delivery. Managing your workspace what we do best Achieving your company s strategic goals depends greatly on the level of engagement of your employees. This is why our aim is to provide them with a consumerlike experience and flexible work environment designed to enable both productivity and employee satisfaction. Based on customized tools and proactive support, our workspace solutions empower your staff to focus on what really matters: their customers and business growth. A one-team approach Unlike subcontracted resources used traditionally in many international deals, alliance members work as a single entity to anticipate service requests and to plan and manage resources accordingly. When engaging any Alliance member, our international clients plug into an extended service network through one single point of contact, one contract and one billing entity. Services are delivered under a standard contract framework, with one global transition methodology, standard reporting and consistent ITSM tooling. For the client, working with the GWA results in simplified contract management, effective service evolution and responsive scaling to requirements. User-focused. Global solutions. In order to remain competitive, organizations must not only overcome the challenges of the economy and market demands, but also the speed of technology and, with this, the changing needs of their own employees. Recent Gartner research shows that 42 percent of CIOs believe that their IT organization does not have the right skills and capabilities in place to get ready for the future.* In the meantime, an increasing base of tech-savvy users is demanding a consumer-like *Gartner 2014: Forecast Overview: IT Outsourcing, 2014 (published 04 August 2014) experience in the workspace, driving IT teams to become user-centric rather than IT and device-centric. Within this context, the GWA s strong heritage in delivering global Workspace Services combined with the technology, capabilities and best practices of its members places us in the right position to become your partner of choice in your journey toward a digital workspace. We offer a next-generation portfolio designed from a user perspective, underpinned by our Global Service Delivery Model, shared tools, certifications and standards to ensure consistent quality in delivery. Great IT service is often invisible: so effective and so efficient that those consuming it forget it exists. OVUM Research: The value of a strategic approach to IT service management (March 2014) The GWA in Numbers On site coverage in 90 countries One-team approach 5 Global Service Centers in over 20 languages operational 24/7 9.9million managed workspace assets A team of: 30,000 employees 12,000 field engineers 1,320 service desk agents Direct invoicing in 70 countries 6 million users supported on-site Over 3.6million incidents a year via our service desks with 94.3% Customer Satisfaction

4 GWA Next-Generation Workspace Portfolio The user at the center of what we do Persona Portal Services l Identity and entitlement l User experience management l TCO & ROI Tracking l Business & Technology Alignment Customer Care Services l Provisioning, hardware management, operating environment management, depot & deposition End User Enablement Persona Portal Services l End-user/Business-user portal l Customer intelligence & analytics Customer Care Services l Service Desk l Hybrid Support Services l Procurement Support Integrated Infrastructure Management l Service Catalogue l ITIL Lifecycle process l Service & Configuration knowledge Program Management Services l On-demand workforce l Governance & optimization l Project Services Integrated Infrastructure Management l Application Portfolio Management l License Management l Mobile Application Development & Testing l Unified Collaboration Service Experience Management Converged Technology Services l Integrated monitoring l Administration and orchestration l Security Management Cloud Computing Services l Community/Public/Hybrid/Persona Cloud On-site services as a value-add Your feet on the ground are our field service technicians that visit any location necessary to deliver value for your customers. From all service elements, field services staff are associated with the quality of your IT, simply because of the nature of the engagement: face-to-face support. The GWA is one of the few global providers that embraces field services as an integral component of the total user service experience, and along with emerging service automation capabilities, continues to innovate and invest in this area. Cloud Technology Services Data Center Services l Private Cloud & Virtualization l Storage & Data Protection l Data Center Operations Network Services l Edge & Core Network l IP Communications/Telecommunication Services

5 One-team approach throughout the entire engagement Why the GWA Working with the GWA is simple: one single point of contact from sales, to contracting, to the entire service delivery. Partnering is in our DNA We leverage best practices, knowledge and capabilities from our service and technology partners to deliver world-class solutions to our customers. Integrated service desks and tooling Ensuring consistent quality and a seamless user experience around the world. Global reach with local awareness We are able to adapt and quickly respond to specific requests in terms of geography, solution and pricing. Our commitment to global field services Our wide coverage enables us to be your hands and feet on the street providing high-quality service on behalf of your IT teams wherever your users are located. A successful history and global expertise We have been working together for international organizations for over 30 years, and continue to innovate and invest around their global needs. Our strong workspace heritage Our aim is to provide a productive and engaging work environment through user-focused solutions aligned to our clients business goals. Getronics & CompuCom: Our Leading Partners The GWA is a strategic alliance led jointly by Getronics and CompuCom, key players in the End-user Outsourcing market, with a presence in the Americas, Europe and APAC regions. The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 125 years, the Getronics family has approximately 6,000 employees in 18 countries across Europe, Asia Pacific & Latin America. ( U.S-based CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. ( Key Partners Learn more about the GWA Contact us today for more information on how can we help assist your organization with your global workspace needs. contact@workspacealliance.com follow