Nottingham University Samworth Academy JOB DESCRIPTION

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1 JOB DESCRIPTION Job Title: Events and Lettings Coordinator PART A General Responsibilities 1. To promote the corporate image of the academy and high standards of behaviour and courtesy among pupils. 2. To communicate effectively and professionally at all times, in accordance with the Staff Conduct Policy. 3. To provide effective support for teaching staff and pupils. 4. To promote and support implementation of the academy s aims, policies and values. 5. To work flexibly as part of the support staff team to contribute to the smooth operation of the academy. 6. To use the standard computer hardware and software packages where appropriate. 7. To commit to safeguarding and promoting the welfare of children and young people. PART B Purpose of role: To provide effective supervision and management of the out of hours provision at NUSA. This involves supporting and driving the vision for The Venue as a destination of choice for local sporting groups and other organisations by securing new business. The role holder will be required to ensure the health safety and welfare of customers and visitors, provide immediate first aid when required, provide a high quality, friendly, well organised and professional customer experience as well as take payments and resolve customer queries and enquiries.

2 Specific Responsibilities: Day to day managerial responsibility for the Venue team (Events and Lettings Assistants) including managing staff rotas and time sheets; Ensuring the team provide an excellent front of house customer service through the provision of general and specific information relating to the facilities and services of The Venue; Acting as the first point of contact for enquiries made by telephone, face to face contact and ; Developing and promoting the programme of recreational opportunities to our students, staff and the wider community in a proactive and friendly manner; Implementing and operating a computerised booking system and accepting, recording and processing payments in accordance with NUSAT policies and procedures; Implementing pricing structures and client contracts; Timely and efficient set up and dismantling of equipment relating to booking activities; Maintaining high standards of cleanliness and hygiene at all times; Providing First Aid where required and ensuring the reporting of incidents and near incidents is carried out in accordance with NUSAT policies; Acting in accordance with NUSAT s normal operating procedures, risk assessments, emergency action plans and other procedures and policies; Maintaining customer confidence and service standards by ensuring prompt responses to enquiries and resolution of problems; Greeting customers on arrival, providing information relevant to their activity and directing them as appropriate; Checking and verifying floats and monies stored on site and ensuring security and traceability of cash takings;

3 Proactively promoting The Venue to students, staff and the wider community, advising prospective customers and encouraging sales; Assisting with the delivery of after school events - for example parents evenings, awards evenings, offering support to students and the wider community and assisting delivery where required. 2 In common with other members of the academy s support staff, the post-holder will also be expected: to liaise with parents and the wider community, receive and respond to telephone enquiries and to receive visitors as required; to attend support team, staff and other meetings as required; to work actively to secure continuing development through participating in the academy's training programme; to undertake other duties as may reasonably be required. PART C (IF APPLICABLE) Policy Relating to the Performance Management Process In addition to agreed responsibilities, in the context of the academy s Performance Management Policy, the post-holder will liaise with team members and contribute to the following: A Set Objectives Work as a team member to establish processes to understand concerns, aspirations and day to day working situations; Gain an understanding of levels of achievement required to achieve overall academy targets and aspirations; Agree and record specific objectives according to the academy s established documentation framework; Agree and record support requirements relating to training, development and any specific conditions required relating to the achievement of the objectives; Implement any necessary action, liaison or communication to ensure that the support mechanisms are in place and effective.

4 B C D Monitor progress towards objectives Agree appropriate strategies for checking on progress towards the agreed objectives, which will include data collection and analysis, informal and formal meetings as required; Implement the process of monitoring and maintain any such records as are agreed between the parties concerned; Provide regular feedback to line managers on progress. Review progress in relation to objectives Establish relevant structures and processes to review achievements at the end of the performance management cycle; Complete the appropriate documentation; Within the agreed academy procedures, make any necessary communications in relation to performance related pay. Review and develop the Performance Management process and practice Take part in the monitoring and review of the Performance Management process within the academy with a view to its continuing improvement; Undertake any necessary personal training needed to perform the role effectively. PERSON SPECIFICATION Job Title: Events and Lettings Coordinator Essential Desirable Qualification and Training GCSE Maths and English grade C or above or equivalent qualification Qualification in Leisure and tourism or related subject Customer service qualification First Aid at work certificate Manual Handling certificate

5 Knowledge and skills Experience Knowledge of Microsoft Office Suite Ability to relate well to students, staff and other stakeholders Effective communication skills Ability to work within and lead a team A strong ability to work using one s own initiative Highly motivated and driven Experience of working in a customer led, service environment Experience of cash handling Experience of event management or lettings Ability to produce basic marketing materials and update information on website Worked in recreational/leisure or hospitality environment Experience of working in a sales environment Marketing experience Personal Qualities Good organizational skills Good organizational skills