JOB DESCRIPTION. Trust-based (North / London) or Watford (South)

Transcription

1 JOB DESCRIPTION Job Title Regional Recruitment Manager Salary Limited band 8 Location Responsible To Accountable To Trust-based (North / London) or Watford (South) Head of Client Relations Director of Client Relations Job Purpose This is a critical, key leadership role within the organization and the most senior in the regional recruitment structure. Responsible for ensuring a high level of recruitment service to partner Trusts and Flexible Workers through a network of Regional Leads. Leading and contributing strategically to the effective provision and development of NHS Professionals recruitment service to clients through internal organisational relationships. In addition leading and contributing to planning, implementation and evaluation of new client opportunities. The post holder must at all times present a professional persona in representing NHS professionals to client and flexible workers across a range of operational, recruitment, quality and complaints management processes. Key objectives of the role include: delivering flexible worker attraction, registration and validation activity based on client demand identifying innovative attraction strategies organising large-scale assessment and registration processes developing and leading local and remote teams maintaining service delivery within budget and to required timescales Organisational Structure Director of Client Relations Head of Client Relations Regional Recruitment Manager Regional Recruitment Teams Head office Support functions 1

2 Key Tasks Ensure a high level of service is delivered to client Trusts for attracting, registering and validating Flexible Workers working at the frontline developing credibility in service provision through key working relationships. Provide leadership within the region for both external and internal stakeholders ensuring the delivery of an effective and efficient service within a specific area of responsibility and across the whole of NHS Professionals Work closely with other Regional Recruitment Managers to develop and implement proactive, demand-driven regional flexible worker attraction strategies, working to common policies, processes and procedures for registration and validation Ensure that all activities are fully compliant with NHS Employment Check Standards and meet all other statutory and mandatory requirements as applicable Be commercially aware and focused on financial results including contributing to new and existing business opportunities with other teams as required Lead and contribute to business strategy, planning and policy development for NHS Professionals Contribute to, develop, communicate and implement the Business Plan for NHS Professionals delivering key performance targets Deliver sustainable financial performance in line with Key Performance Indicators Be passionate about client satisfaction and lead by example focusing on operational and commercial excellence Utilise excellent communications management skills to lead, manage and motivate teams Workforce planning including analysis of demand and supply data and proposal of solutions to meet client requirements. Identify opportunities for ongoing service improvement, consider, implement and evaluate solutions. Accountable for reporting and effectively managing complaints, incidents and near misses through the Complaints and Incidents Management System (CIMS) Main Tasks and Operational Responsibilities Develop and implement strategies to attract, register and validate Flexible Workers to meet client demand and improve client relationships Work closely with business leads to support Flexible Worker attraction, registration and validation for new and existing clients within the region Work closely with all corporate stakeholders in meeting local and national demand Operational management of the regional recruitment function including: ensuring that Trust Flexible Worker registration requirements are met in line with client strategic needs; ensure that these are communicated to all relevant staff/departments and that responsibility for actions and performance are allocated, monitored and managed. Ensure accurate record keeping for all recruitment and other processes Advise Trusts and internally on best practice, risks, and contingencies Contribute and lead where appropriate on the development of new products and services within NHS Professionals 2

3 Work closely with other members of the management team to ensure systems and processes are developed in line with business objectives Work with the heads of corporate departments to ensure systems are in place to monitor KPI s and that staff and teams are kept informed of service delivery performance. Resource Management Manage a delegated budget and work within the agreed budget/financial resources allocated and to required timescales Recruit, develop and manage all staff within the regional recruitment function including recruitment, performance management, appraisals, team development/training, and employee relations processes Chair and participate in disciplinary/grievance processes relating to corporate employees and flexible workers across the organization Communication Establish, develop and maintain strong effective relationships with key stakeholders internally and externally using negotiating, influencing and persuasion skills Communicate and engage at all strategic levels internally and externally across the region to develop plans for Flexible Worker attraction Design and provide reports, data analysis and interpretation of information and present as required for the Board, management team and client organizations on a regular basis Lead and present to external client base, key stakeholders, potential clients and new clients regionally as required. Utilize high levels of negotiation skills with external stakeholders to deliver service changes/developments by attending and contributing to stakeholder meetings and conferences as required Lead on meetings, presentations and the production of information/communications relating to Flexible Worker attraction, registration and validation. Travel extensively to client locations within the region and to other business meetings as required, involving a high degree of flexibility around working hours and overnight stays away from home Ensure accurate records are maintained by the team on meetings, minutes, presentations in line with NHSP policies and processes Assist with the development, implementation and evaluation both internal and external communications for local and national level Ensure that the vision and strategy of NHS Professionals is communicated, understood and owned by staff within the organisation. Ensure that clients and key stakeholders are aware of and understand the vision, strategy, processes and future service developments of NHS Professionals Key Values: In addition to undertaking the duties as outlined above, the job holder will be expected to fully adhere to the following rules and regulations that may from time to time be in force and ensure full understanding of those rules and regulations relevant to the role. In addition at all times the job holder must act in accordance with the Company s policies and regulations, in particular those governing: 3

4 Health and safety Use of equipment and company facilities (including mobile phone, computers and software) Equal opportunities (including harassment and bullying) Dress codes Fraud and acceptance of gifts and hospitality Maintenance of records and data protection Smoking, drugs and alcohol Note: This job description reflects the current requirements of the role. As objectives, duties and responsibilities change and develop; the job description will be reviewed and amended or updated as required. Acceptance: I agree to undertake the duties of the job in accordance with the above Signed (Job holder) Signed (line manager) Name (print) Name (print) Date Date 4

5 POST: Regional Recruitment Manager DEPARTMENT: Client Relations LINE MANAGER: Head of Client Relations PERSON SPECIFICATION This is a critical, key leadership role within the organization with responsibility for the ensuring a high level of service of all aspects of the NHSP business to partner Trusts. Leading and contributing strategically to the effective provision and development of NHS Professionals service to clients, specifically relating to the attraction, registration and validation of Flexible Workers, through internal and external organisational relationships. Objective(s) of the Post: - Lead registration activity in the region - Deliver client satisfaction results - Manage and develop team capability Attribute/Skills Essential (When applying for this job it is important you fulfil all these essential requirements. If you do not you are unlikely to be interviewed) Desirable (When applying for this job it is desirable you fulfil these requirements. However, if you do not you may still apply and may be interviewed) Measurement A / C / P / R / T Qualification & Knowledge Experience Degree in Business Management or relevant equivalent professional qualification or significant relevant experience Extensive experience of managing recruitment at senior professional level in a service driven environment. Commercially, entrepreneurially, innovation and service-delivery focused Ability to set and manage priorities and targets Proven experience of developing and managing large scale B2B service strategies Business planning and project management experience Proven capability in financial and budget management Experience of successfully working within a team to deliver business objectives to time, including MBA Knowledge of working with the NHS Business management techniques Health environment/temporary staffing market exposure Prince2 Volume recruitment / managed staffing service experience Operation of automated recruitment processes A & C 5

6 Communication & People Skills Organisational Skills Specialist Knowledge / skills management of remote teams Proven experience of problem identification and solution provision Demonstrable ability to use and optimise management information Experience of regularly using a range of IT packages (including Excel, Word & PowerPoint) Extensive experience of providing effective solutions to service delivery issues Change management processes and experience Proven experience of engaging at Exec level Proven Skills in: Verbal/written communication Relationship building Assertion/persuasion Negotiating/influencing Complaint resolution Leadership and mentoring capabilities Team building/working Ability to manage time and workload effectively without direct supervision Able to work under pressure with multiple competing priorities Ability to meet changing deadlines Ability to plan and organise a range of complex activities; formulate and adjust plans and strategies Ability to analyse complex situations, developing solutions to problems Flexible approach to changing business needs Awareness/understanding of workforce planning Proven capability in: Strategy development of attraction campaigns Implementation monitoring & evaluation Analysis, interpretation of highly complex data / information Identification / analysis of service delivery issues Provision of options / solutions for resolving issues Researching information relevant to role Extensive knowledge of resourcing and Business case development and presentation Client presentation Management and development of large high performing teams Development and implementation of operational recruitment plans Ability to direct and deploy large teams to meet client needs Awareness/understanding of attraction campaigns in healthcare settings Awareness/understanding of national and local health agenda - economy, staffing groups and structures Understanding of healthcare roles and responsibilities Awareness/understanding of Government policies regarding healthcare Knowledge of Contact Centre Operations / Systems 6

7 recruitment functions Physical Skills Equality Able to pass pre-employment checks Ability to work flexibly with extensive regional and UK travel and overnight stays away from home Ability to undertake desk work Ability to visit clients and clinical areas Must have access to a vehicle and hold a full driving licence or be able to travel by alternative means Demonstrate an acceptance of and commitment to the principles underlying the Company s Equality & Diversity and Health & Safety Policies A & P I A = Application Form, C = Certificate, I = Interview, P = Pre-employment health screening, R = References, T = Tests/presentation VERSION HISTORY Version Date Issued Brief Summary of Change Owner s Name 0.1 6/2/2013 First draft Stuart A Jones /5/2013 Inclusion of stakeholder comments Stuart A Jones 16/05/13 Alignment to advertisement. Additions to person specification. General tidying. Janet Martin /05/13 Finalised JD, with comments form CRT & Recruitment Naomi Sword 7