Browser Configuration Reference

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1 Sitecre CMS 7.0 r later Brwser Cnfiguratin Reference Rev: Sitecre CMS 7.0 r later Brwser Cnfiguratin Reference Optimizing Internet Explrer and ther web brwsers t wrk with Sitecre

2 Table f Cntents Chapter 1 Intrductin Supprted Web Brwsers... 4 Chapter 2 Cnfiguring Micrsft Internet Explrer Hw t Determine the Internet Explrer Versin Internet Explrer Cnfiguratin Summary Required Cnfiguratin Trusted Sites Zne Pp-up Blcker Wrd Dcument Field Type Cnfiguratin WebDAV Cnfiguratin Windws Web Flders Client r the Windws Desktp Experience The WebClient Windws Service Recmmended Cnfiguratin Disable the SmartScreen r Phishing Filter Internet Explrer Internet Explrer 9 and Install Adbe Flash Minr Issues Cnfigure Management f Temprary Internet Files Optinal Cnfiguratin New Windws r New Tabs Internet Explrer 8, 9, and 10 Sessin Merging The New Sessin Cmmand The -NSessinMerging Cmmand Line Parameter The SessinMerging Registry Setting Cncurrent HTTP Request Limits Miscellaneus Settings Chapter 3 Trubleshting Micrsft Internet Explrer Trubleshting Prcess Check Sitecre Client Requirements Check Brwser Cnfiguratin Disable Brwser Plug-ins Clear Brwser Temprary Files Patch Windws and Cmpnents Check Internet Security Sftware Reset Internet Explrer Cnfiguratin Reprduce the Issue Using anther Brwser Reprduce the Issue as anther User Reprduce the Issue frm anther Machine Additinal Trubleshting Resurces Chapter 4 Cnfiguring Other Brwsers Enabling Pp-up Windws in Ggle Chrme Enabling Pp-up Windws in Other Brwsers Preventing Mzilla Firefx frm Shwing Cnfirmatin Dialg Bx in the Page Editr Page 2 f 30

3 Chapter 1 Intrductin This dcument describes hw t ptimize Micrsft Internet Explrer and ther web brwsers t wrk with Sitecre. It als describes hw t trublesht brwser issues. This dcument cntains the fllwing chapters: Chapter 1 Intrductin Chapter 2 Cnfiguring Micrsft Internet Explrer Chapter 3 Trubleshting Micrsft Internet Explrer Chapter 4 Cnfiguring Other Brwsers Page 3 f 30

4 1.1 Supprted Web Brwsers Sitecre currently supprts the fllwing web brwsers: Micrsft Internet Explrer 8, 9, and 10. Mzilla Firefx 17 and later. Ggle Chrme 25 and later. Apple Safari 6 fr Mac OS Windws in nt supprted by Apple. Nte Sitecre CMS 7.0 supprts all current stable versins f these brwsers unless stated therwise. Nte Sitecre nly supprts Wrd and WebDAV with Internet Explrer, and nly when they are cnfigured accrding t the instructins described in this dcument. Page 4 f 30

5 Chapter 2 Cnfiguring Micrsft Internet Explrer This chapter describes hw t cnfigure Micrsft Internet Explrer t wrk with Sitecre. Sme f these cnsideratins may als apply t ther brwsers, althugh the UI instructins may differ frm brwser t brwser. This chapter cntains the fllwing sectins: Hw t Determine the Internet Explrer Versin Internet Explrer Cnfiguratin Summary Required Cnfiguratin Recmmended Cnfiguratin Optinal Cnfiguratin Page 5 f 30

6 2.1 Hw t Determine the Internet Explrer Versin T determine which versin f Internet Explrer is installed n yur cmputer: In Internet Explrer, click the Help menu r press ALT-H, and then click Abut Internet Explrer. The Abut Internet Explrer dialg bx appears and tells yu which versin f Internet Explrer yu are running. Imprtant Sme f the instructins described in this dcument may require Windws administrative rights. Page 6 f 30

7 2.2 Internet Explrer Cnfiguratin Summary When yu are familiar with the cnfiguratin prcess, yu can use this summary as a cnfiguratin checklist. Install Adbe Flash recmmended. Fr mre infrmatin, see the sectin Install Adbe Flash. Install Windws Web Flders r the Windws Desktp Experience required fr WebDAV. Fr mre infrmatin, see the sectin Windws Web Flders Client r the Windws Desktp Experience. Use the Internet Optins, Security tab t cnfigure the Trusted Sites zne: Add the CMS t the Internet Explrer Trusted Sites zne required. Fr mre infrmatin, see the sectin Trusted Sites Zne. Enable Autmatic Prmpting fr ActiveX Cntrls required fr the Wrd Dcument field type. Fr mre infrmatin, see the sectin Wrd Dcument Field Type Cnfiguratin. Enable launching prgrams and files in an IFRAME recmmended fr WebDAV. Fr mre infrmatin, see the sectin WebDAV Cnfiguratin. Disable the Pp-up Blcker required. Fr mre infrmatin, see the sectin Pp-up Blcker. Disable the SmartScreen/Phishing Filter recmmended. Fr mre infrmatin, see the sectin Disable the SmartScreen r Phishing Filter. Allw script-initiated windws withut size r psitin cnstraints ptinal. Fr mre infrmatin, see the sectin Minr Issues. Allw websites t pen windws withut the address r status bars ptinal. Fr mre infrmatin, see sectin Minr Issues. Enable Prgrammatic clipbard access ptinal. Fr mre infrmatin, see the sectin Minr Issues. Display mixed cntent ptinal. Fr mre infrmatin, see the sectin Minr Issues. Ensure that the WebClient Windws Service is active (required fr WebDAV). On the Internet Optins, General tab: Select the tab preferences that yu want t use (ptinal) see the sectin New Windws r New Tabs. Cnfigure the brwser cache (ptinal) see the sectin Cnfigure Management f Temprary Internet Files. On the Internet Optins, Advanced tab: Select the Empty temprary internet files flder when brwser is clsed ptin ptinal. Fr mre infrmatin, see the sectin Cnfigure Management f Temprary Internet Files. Clear the Disable script debugging check bx ptinal. Page 7 f 30

8 Fr mre infrmatin, see the sectin Miscellaneus Settings. Display a ntificatin abut every script errr ptinal. Fr mre infrmatin, see the sectin Miscellaneus Settings. Disable Reuse windws fr launching shrtcuts ptinal. Fr mre infrmatin, see the sectin Miscellaneus Settings. Disable Shw friendly HTTP errr messages ptinal. Fr mre infrmatin, see the sectin Miscellaneus Settings. Disable sessin merging ptinal. Fr mre infrmatin, see the sectin Internet Explrer 8, 9, and 10 Sessin Merging. Cnfigure cncurrent HTTP request limits (ptinal) see the sectin Cncurrent HTTP Request Limits. Page 8 f 30

9 2.3 Required Cnfiguratin This sectin describes the cnfiguratin that yu shuld apply t every instance f Internet Explrer that yu use t access Sitecre. Imprtant Backup the system befre making any changes. Imprtant Befre cnfiguring Internet Explrer, clse all the Internet Explrer windws, and nly pen Internet Explrer when needed. After any cnfiguratin task, clse all the Internet Explrer windws. Rebt the cmputer after yu make any registry changes Trusted Sites Zne In Internet Explrer, Add all the Sitecre instances t the Trusted Sites zne. T add a Sitecre instance t the Trusted Sites zne in Internet Explrer 8, 9, and 10: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins and the Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Sites. The Trusted sites dialg bx appears. 5. In the Trusted sites dialg bx, in the Add this Website t the zne field, enter the URL f the Sitecre instance, such as 6. If the Sitecre instance des nt use the HTTPS prtcl, in the Trusted Sites dialg bx, clear the Require server verificatin ( fr all sites in this zne check bx. 7. In the Trusted sites dialg bx, click Add, and then click Clse. Page 9 f 30

10 2.3.2 Pp-up Blcker Yu can enable pp-ups fr the sites that are listed the Internet Explrer Trusted Sites zne r fr individual Sitecre instances. T enable pp-ups fr all the sites in the Internet Explrer Trusted Sites zne in Internet Explrer 8: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Custm Level. The Security Settings - Trusted Sites Zne dialg bx appears. 5. In the Security Settings - Trusted Sites Zne dialg bx, in the Miscellaneus sectin, under Use Pp-up Blcker, select Disable, and then click OK. 6. If a cnfirmatin prmpt appears, click Yes. T enable pp-ups fr all the sites in the Internet Explrer Trusted Sites zne in Internet Explrer 9 and 10: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Pp-Up Blcker, Turn ff Pp-up Blcker. Alternatively, t enable pp-ups fr an individual Sitecre instance, access that instance f Sitecre. When the Internet Explrer Infrmatin Bar appears at the tp r bttm f the brwser windw (depending n the brwser versin) t indicate that Internet Explrer has blcked a pp-up: 1. If an Infrmatin Bar alert appears, click Clse. 2. In Internet Explrer, right-click the Infrmatin Bar, then click Pp-Up Blcked, and then click Always Allw Pp-ups frm This Site. If a cnfirmatin prmpt appears, click Yes. Page 10 f 30

11 Imprtant Disable any additinal pp-up blckers, r cnfigure them t allw pp-ups fr Sitecre Wrd Dcument Field Type Cnfiguratin T cnfigure Internet Explrer t supprt the Wrd Dcument field type: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Custm Level. The Security Settings Trusted Sites Zne dialg bx appears. 5. In the Security Settings Trusted Sites Zne dialg bx, in the ActiveX cntrls and plugins sectin, under Autmatic prmpting fr ActiveX cntrls, select Enable, and then click OK. 6. If a cnfirmatin prmpt appears, click Yes. If yu wuld prefer nt t enable autmatic prmpting, install the Wrd OCX cntrl as fllws: 1. Extract the cntents f the /sitecre/shell/applicatins/cntent Manager/fficeviewer.cab file t a temprary directry. 2. Open a Windws cmmand prmpt as a lcal administratr. 3. In the Windws cmmand prmpt, navigate t the directry that cntains the files yu just extracted. 4. In the Windws cmmand prmpt, execute the fllwing cmmand: regsvr32 fficeviewer.cx Nte Yu can use the fllwing cmmand t uninstall the Wrd OCX cntrl: regsvr32 /u fficeviewer.cx Page 11 f 30

12 Nte After installing r uninstalling the Wrd OCX cntrl, yu can delete the files yu extracted previusly WebDAV Cnfiguratin T cnfigure Internet Explrer t supprt WebDAV and the File Drp Area field type: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Custm Level. The Security Settings Trusted Sites Zne dialg bx appears. 5. In the Security Settings Trusted Sites Zne dialg bx, in the Miscellaneus sectin, under Launching prgrams and files in an IFRAME, select Enable, and then click OK. 6. If a cnfirmatin prmpt appears, click Yes. Windws Web Flders Client r the Windws Desktp Experience If yu want the client t use the Sitecre WebDAV features, install the Micrsft Windws Web Flders Client, including any available updates. On Windws 2008, install the Windws Desktp Experience. Fr mre infrmatin, see The WebClient Windws Service The Internet Explrer WebDAV implementatin depends n the WebClient Windws service. Ensure that the WebClient Windws service is active and cnfigured t start autmatically. Page 12 f 30

13 2.4 Recmmended Cnfiguratin This sectin describes the extra Internet Explrer cnfiguratin that Sitecre recmmends Disable the SmartScreen r Phishing Filter The SmartScreen Filter previusly knwn as the Phishing Filter may adversely affect the perfrmance f Sitecre clients. Disabling the SmartScreen r Phishing filter can imprve brwser perfrmance. Internet Explrer 8 T disable the SmartScreen Filter fr all the websites in the Internet Explrer Trusted Sites zne in Internet Explrer 8: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Custm Level. The Security Settings Trusted Sites Zne dialg bx appears. 5. In the Security Settings Trusted Sites Zne dialg bx, in the Miscellaneus sectin, under Use SmartScreen Filter, select Disable, and then click OK. 6. If a cnfirmatin prmpt appears, click Yes. Internet Explrer 9 and 10 T disable the SmartScreen Filter fr all sites in the Internet Explrer Trusted Sites zne in Internet Explrer 9 and 10: 1. Ensure that there is nly ne pen instance f Internet Explrer. Page 13 f 30

14 2. In Internet Explrer, click the Tls menu r press ALT-T, select SmartScreen Filter, and then click Turn ff SmartScreen Filter Install Adbe Flash T install Adbe Flash in Internet Explrer 8, 9, and 10: 1. In Internet Explrer, pen 2. On the webpage, clear the Install Ggle Chrme check bx. 3. Fllw the tips displayed n the page. Nte The default user interface that yu use t uplad files t the Sitecre media library uses Adbe Flash. Sme reprting interfaces in the Digital Marketing Suite (DMS) require Adbe Flash. If yu cannt install Adbe Flash, yu can cnfigure Sitecre t use an HTML user interface t uplad media by changing the Uplad.Classic setting in the web.cnfig file n the Sitecre server t true Minr Issues This sectin describes the cnfiguratin that yu shuld apply t avid varius minr issues. T avid varius minr issues in Internet Explrer: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Security tab. 4. On the Security tab, click the Trusted Sites zne, and then click Custm Level. The Security Settings - Trusted Sites Zne dialg bx appears. 5. In the Security Settings - Trusted Sites Zne dialg bx, in the Miscellaneus sectin, select the fllwing settings: Setting Value Allw script-initiated windws withut size r psitin cnstraints Allw websites t pen windws withut address r status bars Display mixed cntent Enable Enable Enable Nte In the Security Settings Trusted Sites Zne dialg bx, in the Scripting sectin, under Allw Prgrammatic clipbard access, select Enable. The Allw Prgrammatic clipbard access setting nly applies t cntent management envirnments that use the HTTPS prtcl. 6. In the Security Settings trusted Sites Zne dialg bx, click OK. 7. If a cnfirmatin prmpt appears, click Yes. Page 14 f 30

15 2.4.4 Cnfigure Management f Temprary Internet Files T increase the stability f Internet Explrer at the cst f perfrmance, yu can cnfigure sme Internet Explrer caching ptins. T cnfigure the brwser cache in Internet Explrer 8, 9, and 10: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the General tab. 4. On the General tab in the Brwsing histry sectin, click Settings. The Website Data Settings dialg bx appears. 5. In the Website Data Settings dialg bx, n the Temprary Internet Files tab, in the Check fr newer versins f stred pages setting, select the Autmatically r the Every time I Start Internet Explrer ptin, and then click OK. Page 15 f 30

16 Nte If yu select t clear the cache Autmatically, yu may experience imprved perfrmance with Sitecre and ther brwser-based Web sites and applicatins. Clear the brwser cache manually if yu experience any issues. If yu select Every Time I Start Internet Explrer, yu shuld rarely need t clear the brwser cache manually. T cnfigure Internet Explrer 8 t clear the cache when Internet Explrer clses: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the Advanced tab. 4. In the Settings field, scrll dwn t the Security sectin and select the Empty Temprary Internet Files flder when brwser is clsed check bx, and then click OK. T cnfigure Internet Explrer 9 and 10 t clear the cache when Internet Explrer clses: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. Select the Delete brwsing histry n exit check bx. Warning While it may assist with sme cases f cache crruptin, yu cannt rely n this setting t clear the brwser cache. Fr example, if Internet Explrer crashes, then Internet Explrer may nt clear the brwser cache. Page 16 f 30

17 2.5 Optinal Cnfiguratin This sectin describes ptinal techniques and Internet Explrer cnfiguratin that yu can apply t achieve specific bjectives and address varius issues New Windws r New Tabs T cntrl whether Internet Explrer 9 and 10 pen pp-ups as new windws r as new tabs: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. Click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the General tab, and then click Tabs. The Tabbed Brwsing Settings dialg bx appears. In earlier versins f IE (Internet Explrer 8), n the General tab in the Tabs sectin, click Settings. 4. In the Tabbed Brwsing Settings dialg bx, t cntrl hw Internet Explrer handles ppups, select an ptin in the When a pp-up is encuntered sectin. 5. In the Tabbed Brwsing Settings dialg bx, t cntrl hw Internet Explrer pens links activated frm ther applicatins, such as clients, select an ptin under Open links frm ther prgrams Internet Explrer 8, 9, and 10 Sessin Merging Internet Explrer 8 intrduced a feature knwn as Merged Frame Prcess, r MFP. MFP shares client sessin data, including authenticatin and ther ckies, between all Internet Explrer tabs and windws. New Internet Explrer prcesses merge with an existing Internet Explrer prcess and then terminate. The new brwser windw uses sessin data frm the pre-existing Internet Explrer prcess. MFP presents limitatins fr users, including Sitecre develpers that wrk in multiple Sitecre mdes and security cntexts. Yu can use any f the techniques described in this sectin t wrk in multiple Internet Explrer sessins. The New Sessin Cmmand T pen a windw in a new sessin, click the File menu r press ALT-F, and then click New Sessin. Page 17 f 30

18 The -NSessinMerging Cmmand Line Parameter T pen a new brwser windw with a new sessin, add the -NSessinMerging parameter t the cmmand line: iexplre -NSessinMerging The SessinMerging Registry Setting T disable sessin merging fr all new Internet Explrer prcesses fr a Windws user: Warning Backup the system befre updating the registry, and be cautius when wrking in the Registry Editr. 1. Hld dwn the WINDOWS key and press R. The Run dialg bx appears. 2. In the Run dialg bx, type regedit, click OK and the Registry Editr appears. 3. In the Registry Editr, expand HKEY_CURRENT_USER\Sftware\Micrsft\Internet Explrer\Main. Nte Yu may be able t apply this setting fr all Windws users by making the crrespnding change under HKEY_LOCAL_MACHINE\Sftware\Micrsft\Internet Explrer\Main instead f under HKEY_CURRENT_USER. Page 18 f 30

19 4. In the Registry Editr, right-click Internet Optins, and then select New DWORD (32-bit) Value. Name the new entry SessinMerging. 5. In the Registry Editr, right-click SessinMerging, and then select Mdify. The Edit DWORD (32-bit) Value dialg bx appears. 6. In the Edit DWORD (32-bit) Value dialg bx, fr Value data, enter 0, and then click OK. 7. Rebt Cncurrent HTTP Request Limits In sme cases, yu can imprve the perfrmance f Internet Explrer by cnfiguring it t allw mre than the default number f cncurrent HTTP requests t a single Web server. Warning Backup the system befre updating the registry, and be cautius when wrking in the Registry Editr. Imprtant D nt exceed the cncurrent request limits f the Web servers that yu access. Three clients cnfigured t allw tw cncurrent requests can exceed this limit. Nte This change may apply t ther user agents installed n the same machine and used by the same user. Page 19 f 30

20 T cnfigure a Windws accunt t allw mre than the default number f HTTP cnnectins t any single Web server: 1. Hld dwn the WINDOWS key and press R. The Run dialg bx appears. In the Run dialg bx, type regedit, and then click OK. The Registry Editr appears. 2. In the Registry Editr, expand HKEY_CURRENT_USER\Sftware\Micrsft\Windws\CurrentVersin\Internet Settings. Nte Yu may be able t apply this setting fr all Windws users by making the crrespnding change under HKEY_LOCAL_MACHINE\Sftware\Micrsft\Windws\CurrentVersin\Internet Settings instead f under HKEY_CURRENT_USER. 3. In the Registry Editr, right-click Internet Settings, and then click New, DWORD (32-bit) Value. Name the new entry MaxCnnectinsPer1_0Server. 4. In the Registry Editr, duble-click MaxCnnectinsPer1_0Server. The Edit DWORD (32-bit) Value dialg bx appears. 5. In the Edit DWORD (32-bit) Value dialg bx, select Decimal, and then fr Value data, enter the maximum number f cncurrent cnnectins t allw fr HTTP 1.0 servers, and then click OK. 6. In the Registry Editr, right-click Internet Settings, and then select New DWORD (32-bit) Value. Name the new entry MaxCnnectinsPerServer. 7. In the Registry Editr, right-click MaxCnnectinsPerServer, and then select Mdify. The Edit DWORD (32-bit) Value dialg bx appears. 8. In the Edit DWORD (32-bit) Value dialg bx, select Decimal, and fr Value data, enter the maximum number f cncurrent cnnectins t allw fr HTTP 1.1 servers, and then click OK. 9. Rebt Miscellaneus Settings Yu can chse t fllw any f the fllwing suggestins: 1. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 2. In the Internet Optins dialg bx, click the Advanced tab. 3. On the Advanced tab, in the Brwsing sectin: Setting Disable script debugging (Internet Explrer) Value Clear Page 20 f 30

21 Setting Display a ntificatin abut every script errr Reuse windws fr launching shrtcuts (when tabbed brwsing is ff) Shw friendly HTTP errr messages Value Select Clear Clear 4. In the Internet Optins dialg bx, click OK. Page 21 f 30

22 Chapter 3 Trubleshting Micrsft Internet Explrer This chapter cntains instructins fr trubleshting issues with Internet Explrer. Sme f these cnsideratins may als apply t ther brwsers, althugh the UI instructins may differ frm brwser t brwser. This chapter cntains the fllwing sectins: Trubleshting Prcess Additinal Trubleshting Resurces Page 22 f 30

23 3.1 Trubleshting Prcess This sectin describes the prcess that yu can fllw t trublesht issues with Internet Explrer. T summarize the trubleshting prcess: Check Sitecre Client Requirements. Check Brwser Cnfiguratin. Disable Brwser Plug-ins. Clear Brwser Temprary Files. Patch Windws and Cmpnents. Check Internet Security Sftware. Reset Internet Explrer Cnfiguratin. Reprduce the Issue Using anther Brwser. Reprduce the Issue as anther User. Reprduce the Issue frm anther Machine Check Sitecre Client Requirements Ensure that the client meets the Sitecre client requirements. Fr mre infrmatin abut the Sitecre client requirements, see the Sitecre CMS installatin guide fr the versin that yu are using Check Brwser Cnfiguratin Ensure that yu have crrectly fllwed the apprpriate steps utlined in this dcument Disable Brwser Plug-ins Uninstall r disable any brwser plug-ins such as tlbars, pp-up blckers, and ther cmpnents Clear Brwser Temprary Files Users are unable t reprduce numerus issues after clearing the Internet Explrer cache r all temprary files. Imprtant T frce Internet Explrer t retrieve any updated resurces, yu shuld always clear the brwser cache after upgrading Sitecre. T clear the brwser cache in Internet Explrer 8, 9 and 10: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Delete brwsing histry. The Delete Brwsing Histry dialg bx appears. 3. In the Delete Brwsing Histry dialg bx, ensure that Temprary Internet Files is the nly selectin, and then click Delete. 4. Clse Internet Explrer. Page 23 f 30

24 If the issue persists: Imprtant T avid lsing persnal data, skip this step, and return t this sectin after exhausting all ther trubleshting ptins. Nte In sme envirnments, instead f deleting all f the brwser ckies, yu may be able t delete nly the ckie assciated with the Sitecre instance. 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Delete brwsing histry. The Delete Brwsing Histry dialg bx appears. 3. In the Delete Brwsing Histry dialg bx, clear the Preserve Favrites website data check bx, select all f the ther ptins, and then click Delete. 4. Clse Internet Explrer Patch Windws and Cmpnents Use Windws Update t patch Windws, Internet Explrer, MSXML, and ther system cmpnents. Rebt even if n updates were available Check Internet Security Sftware Sftware firewalls, antivirus, and ther Internet security sftware can adversely affect Web applicatins. T determine if the issue culd be a sftware cnflict: 1. Disable yur security sftware, 2. Clse every Internet Explrer windw. 3. Clear the Internet Explrer cache as described in the sectin Clear Brwser Temprary Files. 4. Rebt. 5. Attempt the failed peratin again. If yu cannt reprduce an issue with the security sftware disabled, and can reprduce that issue with that sftware enabled, then cntact Sitecre as described in the sectin Additinal Trubleshting Resurces Reset Internet Explrer Cnfiguratin If yu cannt determine the cause f an issue, yu can reset Internet Explrer t its default state, and then apply the cnfiguratin described in this dcument. T reset the Internet Explrer cnfiguratin: 1. Ensure that there is nly ne pen instance f Internet Explrer. 2. In Internet Explrer, click the Tls menu r press ALT-T, and then click Internet Optins. The Internet Optins dialg bx appears. 3. In the Internet Optins dialg bx, click the General tab, and then in the Tabs sectin, click Tabs. The Tabbed Brwsing Settings dialg bx appears. 4. In the Tabbed Brwsing Settings dialg bx, click Restre Defaults, and then click OK. 5. In the Internet Optins dialg bx, click the Security tab, then click Trusted Sites, and then click Default Level. Page 24 f 30

25 6. In the Internet Optins dialg bx, click the Advanced tab, and then click Restre Advanced Settings. 7. In the Internet Optins dialg bx, n the Advanced tab, click Reset, acknwledge the prmpt, and then click OK. 8. Clse every Internet Explrer windw. 9. Apply the cnfiguratin that is described in this dcument Reprduce the Issue Using anther Brwser An issue that yu cannt reprduce using anther brwser prbably results frm the Internet Explrer cnfiguratin r the cache. If yu can reprduce the issue using multiple brwsers, the rt cause may be smething ther than Internet Explrer cnfiguratin, such as the netwrk r server cnfiguratin Reprduce the Issue as anther User An issue that yu cannt reprduce as anther user likely results frm permissins, brwser ckies, prfile settings, r ther user-specific cnfiguratin Reprduce the Issue frm anther Machine An issue that des nt result frm brwser r user cnfiguratin and that yu cannt reprduce frm anther machine is likely t result frm machine r netwrk cnfiguratin. Page 25 f 30

26 3.2 Additinal Trubleshting Resurces If yu cannt reslve an issue after applying the instructins in this dcument, check fr prper server cnfiguratin. Describe the issue and the trubleshting steps yu have attempted using the General Frum n the Sitecre Develper Netwrk. If yu are a certified Sitecre develper, file a case in the Sitecre Supprt Prtal. Otherwise, have a certified Sitecre develper in yur rganizatin investigate yur cnfiguratin and file a case n yur behalf. Tip T cpy an errr message t the Windws clipbard, press ALT-PRTSCN and paste the image int a dcument r message. Page 26 f 30

27 Chapter 4 Cnfiguring Other Brwsers This chapter describes the cnfiguratin issues that are related t ther ppular brwsers. This chapter cntains the fllwing sectins: Enabling Pp-up Windws in Ggle Chrme Enabling Pp-up Windws in Other Brwsers Preventing Mzilla Firefx frm Shwing Cnfirmatin Dialg Bx in the Page Editr Page 27 f 30

28 4.1 Enabling Pp-up Windws in Ggle Chrme Ggle Chrme can run Sitecre but des nt have pp-ups enabled by default. Create an exceptin in Ggle Chrme t nly allw pp-ups fr Sitecre web sites. This requires yu t make an exceptin in the Cntent Settings windw. T create an exceptin in Ggle Chrme: 1. Open yur Ggle Chrme brwser. 2. Click the Spanner icn in the tp right f the brwser windw: Custmize and cntrl Ggle Chrme. 3. In the drp-dwn menu, click Optins. 4. Click the Under the Hd tab. 5. In Privacy, click Cntent settings. 6. In the Cntent Settings windw, click Pp-ups and then select the d nt allw any site t shw pp-ups (recmmended) radi buttn. 7. Click Exceptins t pen the Pp-up Exceptins windw. 8. In the Pp-up Exceptins windw, add the fllwing exceptins: [*.]lcalhst [*.]supprt.sitecre.net This ensures that pp-ups are blcked n all web sites unless it is a Sitecre site r running n lcal hst. 9. Click Clse and return t yur web brwser. Page 28 f 30

29 4.2 Enabling Pp-up Windws in Other Brwsers In Mzilla Firefx and Apple Safari it is nt necessary t enable pp-up windws. In Firefx, when yu first pen Sitecre yu are prmpted t enable r blck pp-ups. An exceptin fr Sitecre is added t the Allwed Sites windw in Firefx. T view allwed sites in a Firefx brwser: 1. Click Tls, Optins, and then click the Cntent tab. 2. Ensure the Blck pp-up windws check bx is selected, and then click Exceptins. Page 29 f 30

30 4.3 Preventing Mzilla Firefx frm Shwing Cnfirmatin Dialg Bx in the Page Editr In the Page Editr, Mzilla Firefx may shw the Prevent this page frm creating additinal dialgs cnfirmatin dialg bx if yu pen mdal dialgs t ften. T prevent Mzilla Firefx frm shwing this cnfirmatin dialg bx: 1. In the brwser address bar, enter abut:cnfig. 2. Right-click n the preferences area and then click New, Integer. 3. In the New Integer Value dialg bx, enter dm.successive_dialg_time_limit and click Ok. 4. In the Enter Integer Value dialg bx, enter 0 and click OK. Page 30 f 30

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