Welcome to Daisy. the fresh approach to business communications. daisytm

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1 Welcome to Daisy the fresh approach to business communications daisytm

2 Speak to the right person every time... Sales: At Daisy we don t like to keep you waiting We want you to get through to the right person every time you call our office. With this in mind we have set up specific telephone numbers to call the department you need, directly. Calling the correct numbers below will ensure you reach the correct person, quickly and hassle-free Faults: Out of hours faults: Installs: General enquiries: Credit control: You can also contact us electronically

3 You have chosen a fresh business approach for your telecoms needs By choosing Daisy you have joined thousands of UK businesses using us as their preferred supplier for communications. As a Daisy customer, you can enjoy the stability of the UK s best network, while at the same time benefitting from our competitive rates and customer service package. With us, your business can benefit from: Human call centre, not a machine Extensive and evolving product range Free online billing facility Bespoke solutions to meet your needs

4 Understanding your Daisy bill Your bill will be split into three sections: Section 1 - The invoice section is designed to show a breakdown of your services Section 2 - The telephone summary shows a breakdown of call type by CLI (caller line identity) which is the individual telephone number Section 3 - The service summary provides a breakdown of services on your account including line rental, broadband services and any Select Services per CLI. When will I receive my bill If you have your calls with Daisy you should receive an invoice once a month and every quarter. This invoice will include your service charges (i.e. line rental) For more information about your Daisy bill go to or call Daisy e-billing We understand that managing your monthly bills can be an unforgiving task, that s why at Daisy we encourage our customers to register to view their bills through our free e-billing portal. Daisy e-billing: Reduce the amount of paper filed in your office No need to wait for your bill to arrive by post Download historical invoices as and when you need them Keep a close eye on your call traffic by setting alerts direct to your help the UK reduce its carbon footprint To register for e-billing visit or call us on

5 I could say quite a lot about your company. The website is fantastic, but more important than the website is the customer service which was and is such a dream. I can t wait to get my phone next Tuesday. Getting a sale is one thing but keeping customers is so important Brent Cairns Diligent Media Saving valuable resources together

6 Did you know......that Daisy offers a full range of additional products which may be beneficial to your business.

7 Our product portfolio includes: Business lines we provide analogue, multilines, ISDN2e, ISDN30e and can advise what will be the best for your business Business calls we offer savings up to 40% compared to BT Retail and can advise on call tariffs you may need Business broadband our 8MB and 24Mb packages provide your business with fast internet access at a highly competitive price Business mobile broadband allowing you to work at anytime, from anywhere Business mobiles we offer connections via Vodafone or O2 and have a range of tariffs to suit your individual needs Telephone system maintenance offers you a phone system maintenance plan if your business telephone system fails Telephone systems we can offer you the best in telephone system equipment, from brands such as Avaya, Samsung, NEC and other leading manufacturers Number translation services enabling you to create a national, corporate presence regardless of location Managed data solutions The ability to send and receive data quickly and reliably is critical in today s Internet-driven business world. We offer a full range of data services (solutions) designed to meet every level of business need If you are interested in finding out more about any of the products listed above, please call us on

8 Daisy Communications Ltd Daisy House Lindred Road Nelson Lancashire BB9 5SR Tel: Fax: To view our full Terms and Conditions please visit

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