SIP Matters at 360 Solutions

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1 SIP Matters at 360 Solutions Flexible, resilient and cost effective call routing for your voice traffic 360 Solutions

2 What is SIP Trunking? Our SIP Trunking solution will connect your site directly into our partner s telecom network via an IP connection to carry and terminate your inbound and outbound voice calls across the public telephone network. The service provides a highly flexible alternative to ISDN for carrying your inbound and outbound call traffic. Operating with all major IP brands, you can invest with confidence knowing that your hardware will operate with the network service. When compared to ISDN, our SIP Trunking service represents a scalable alternative that will almost certainly deliver you cost savings. Investing in SIP will deliver you more flexibility in terms of what telephone numbers you have and where you have them and will deliver you a robust business continuity service that ensures that you never lose calls. The service can support connections ranging from two channels for businesses with small s to no limit on the number of channels that can be supported for large enterprises and contact centres. Did you know 50% of medium and large businesses are now using some form of IP calling 100% growth in IP calls was experienced in 2013

3 Why use SIP Trunks? Be more flexible Move office and keep the same geographic number without any call forwarding costs. Eliminate downtime If your office has to be temporarily relocated in an emergency, this can be achieved quickly and easily with SIP. Rationalise phone lines If you operate across multiple sites, SIP Trunking provides ISDN line rationalisation options, reducing line rental costs. Save money IP connectivity costs less than ISDN with lower call costs, free internal calls between extensions and offices and lower line rental costs. Deliver resilience Load balance your calls between sites during peak hours or offer as a failover to ISDN to eliminate downtime and deliver 100% uptime. Converge voice and data High quality voice and data all over one connection, delivering you significant cost savings.

4 How does it work? Our SIP Trunking service connects your to our partner s network enabling your services to reach the public service telephone network. Connection from your site or sites is via an IP connection and delivers an availability guarantee, voice channel guarantees and voice quality of service assurances. Public phone network DSL, Direct Internet or Ethernet Connection Your Pemises Your equipment IP Access Partner Service/Network SIP Trunking and your telephone system. Our SIP trunking services, delivered via our partners have been conformance tested with all of the UK s IP PB manufacturers. Should you be investing in SIP services and a replacement telephone system concurrently, we have developed a preference for Mitel systems, due to their flexibility and robustness but we also supply Avaya, Shoretel and NEC systems. Remember though, your SIP services will work with all the main IP vendors. Preferred telephone system vendors Your SIP services will also work with 360 Solutions Your SIP trunking considerations When using our SIP trunking your telephony can be located either at your company site or remotely, should your off site facility be able to accommodate your telephony.

5 Work smarter using SIP Trunking Using our SIP trunking service, you ll benefit from a service that is more robust and cost effective than ISDN. Because SIP Trunking is an IP-based telephony service, you ll also benefit from number flexibility which gives you access to whole host of additional benefits. Take a look at some of the other ways that SIP Trunking can enhance your business operations. Business continuity Our SIP trunking service will help protect your office environment due to disaster, such as fire, flood, or other natural disaster. Say your London branch has to close in an emergency, and you need your calls routed to Manchester immediately, SIP trunking can do this without incurring additional expense. There are no call forwarding costs for each inbound call and set up at your new location is quick and easy. PSTN Your premises - London Flooding in London DSL, Direct Internet or Ethernet Connection Alternative premises - Manchester

6 Disaster recovery and service resilience By operating with multiple s, each at a separate site and each with its own connection, you will always have service availability. Should one site go down, your inbound and outbound calls can automatically be rerouted to the second site in an instant and without any prohibitive call forwarding charges. With this set up, you can also share the load on inbound calls to two or more sites. Alternatively, you may wish to use your existing ISDN line as a back up. For absolute resilience, when combined with our inbound services, your SIP trunking can be used to provide a solution with 100% uptime. In the unlikely event that all of your SIP trunking services are unavailable, you can still instantly re-route your inbound calls to any destination by redirecting calls to your number of choice through our secure online portal. SIP Trunks Site A London Site B Manchester ISDN 30

7 Glasgow - 30 Channels 0141 xxx xxx Manchester 60 Channels 0141 xxx xxx Multi site rationalisation For those operating across multiple sites, introducing SIP as an alternative to localised ISDN will result in reduced line rental and maintenance charges. In this instance, remote sites connect into the centralised, leaving you with just the cost of an IP connection and handsets. What s more, resilience improves as you can build in an automatic fail over system that takes effect should your main site go down. With SIP trunks, you can easily centralise and distribute the calls somewhere else, to another site or to home workers. ISDN Birmingham 30 Channels 0121 xxx xxx London 30 Channels 0207 xxx xxx Before Rationalise IP Network 100 Channels 0141 xxx xxx 0161 xxx xxx 0121 xxx xxx 0207 xxx xxx SIP TRUNKING Centralised s After

8 Business relocation SIP trunking provides the ultimate in number flexibility. When using SIP trunking, Businesses can relocate premises and retain their existing phone numbers. This not only provides continuity of service to your Customers but also saves money on printed literature. If you are new to SIP Trunking, we can easily transfer your old or existing numbers so that you avoid expensive call forwarding or diversion charges What about call quality? Call quality when using SIP is quite simple. It s all about bandwidth. Basically, the audio quality of calls when you use SIP is wholly reliant on your infrastructure s capacity to carry your call traffic volume. Providing you have sufficient bandwidth available through your IP connection on site to support the number of concurrent calls you require you ll enjoy consistently excellent standard of voice quality. Prior to recommending SIP, we ll look closely at the upstream bandwidth and your current method of connectivity to make sure you can support the number of simultaneous calls that you make.

9 Things you may want to consider prior to deploying SIP... Connectivity Talk to us about our range of Ethernet, FTTC, SDSL or ADSL connectivity to ensure your access to the Internet provides you with the right SLA guarantees on packet loss, delay and jitter all the elements that are important to ensure good voice quality. IP Telephony We offer a range of IP compatible handsets which give you access to a range of practical features including remote voic access, call forwarding & monitoring, built in conferencing and the ability to twin landlines and mobiles to ensure that you never miss a call. Inbound Call Management Cater for an emergency by setting up diverts that you can trigger remotely in the event of a disaster, create call routing and IVR messages and monitor and recording incoming calls to ensure compliance and improve agent call handling 360 Solutions 360 House, 1 Faraday Court, First Avenue, Centrum 100 Burton Upon Trent, Staffordshire, DE14 2WX Follow us on Twitter: Solutions_ Solutions St John Street, London, EC1V 4PW Solutions are a leading supplier of innovative communication solutions that enable remote working, workforce optimisation, workforce mobility, business continuity and unified communications. Highly accredited with world class partners such as Mitel, Microsoft, Shoretel, Avaya, Virgin Media and Vodafone among others, we are able to provide a fully comprehensive managed service to our clients. We pride ourselves on giving sound independent advice and delivering outstanding service levels.

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