On Hold Communications provide the complete telecoms solution.

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1 On Hold Communications provide the complete telecoms solution. Our dynamic team is pleased to bring a fresh, consultative approach to telecoms. We believe it is imperative to gain a better understanding of your business before we commence work for you. Our commitment to delivering excellent customer service means you re pleased with the results we deliver. Read what our customers have to say about us online at Whether you re looking for a more cost-effective way to improve your current system or are interested in a complete telecoms overhaul, you ve come to the right place.

2 Dental Solutions The biggest problem facing dental practices is the dreaded engaged tone. Research shows 90% of callers reported finding the phones engaged when they called their local practice. We ll analyse your current set up and make constructive recommendations on how to resolve the problems you face every day. Do patients complain about the phones being engaged? Do your receptionists have difficulty handling multiple calls? Do your existing patients know about all of the treatments you provide? Do you offer dental payment plans that let patients spread the cost of treatments? Have you spent a lot of money on your website and marketing? If your answer is yes, we can help you! Turn your calls into increased revenue and profit The Benefits: Avoid callers hearing an engaged tone Customised voic system to take messages at lunchtime and out of hours Reduce caller abandonment Auto-answer calls with a professional intro message if calls can t be taken Professional on hold messages to advertise your treatments and services No need to change your phone number Record all calls for staff training and security Link your practice management software with your new phone system and answer calls with a personal touch Retain existing patients Ensure new patients get through to your reception team Give your practice a professional image Call data is available so you can analyse the results of your marketing campaigns

3 Telephone Systems On Hold Communications can make choosing the right telephone system an easy decision. Our consultants will assess your requirements and recommend the best phone system for your working environment. Our partnership with leading brands means we re able to offer fantastic solutions at competitive prices. Our accredited engineers specialise in the installation of a complete range of telephone systems including NEC, Panasonic, Avaya & Nortel Networks. Reduce costs and enhance employee productivity Would you like to save 35%-40% on your phone bills and reduce the cost of your line rentals? We offer local and national calls for as little as 1p and great savings on calls to all mobile networks. The benefits of choosing On Hold Communications: Discounted rates to save you money on your monthly bills Upgrade & installation of existing and additional lines One easy to understand bill for your lines, calls & broadband UK based customer services

4 Call Management Maximise Efficiency Auto-Attendant We will supply professionally voiced day messages, night prompts and menu options. Callers can be directed to specific members of staff or departments in a clear concise manner. Voic System All of our phone systems incorporate voic as standard. Already have a phone system but no voic ? We can supply and install it for you. Inbound Call Solutions Are you a sole trader or a new business? Do you work from your mobile phone? On Hold Communications can provide your business with a freephone, 0844, 0845, 0870 or local number to advertise. Now you too can sound like a large organisation. Our inbound call solution package gives you features such as: Auto-Attendant Call Queuing Music On Hold Voic There are no long contracts and no hardware costs and with prices starting from just per month, it s worth asking us for more information. Call Queuing Give your callers the option to hold the line, and use this time to advertise your range of products and services. Callers can leave a message if they no longer wish to hold. CTI & Screen Popping Every office environment has phones & PC s. We implement the software that helps them work together. Watch your clients details appear on screen when they call or simply call them by clicking their name. Call Recording A valuable tool designed for improving customer service, employee performance, dispute resolution and staff training. Call Logging Discover how many calls you re missing every day, the average length of time a caller waits, or what your busiest time of day is. Call logging is particularly beneficial for sales and marketing departments, and combined with call recording it is a very effective way to analyse employee performance.

5 Music On Hold What do your callers hear when they re on hold? Regardless of how efficient we are, 70% of business callers are placed on hold, queued or transferred. Don t leave your callers feeling frustrated and miss another opportunity. Customised On Hold Messages will enable you to: turn your calls into custom enhance your corporate image sound professional advertise latest promotions launch new products offer seasonal greetings promote additional products & services direct clients to your company website obtain a competitive edge reduce caller abandonment create additional sales revenue increase your profits Auto-Attendant Prompts First impressions count, so why not have a professionally voiced welcome message or menu options and give your phone system a touch of class? Night Voic Prompt Deliver important business information even when your office is closed. A professionally recorded concise prompt with your business hours, website address and emergency telephone number could be the difference between a customer calling you back or not. Web Audio Customise your website by adding sound to it. We can advise you on how best to benefit from having music and voicing streamed to your website to give you that edge over your competitors. Transform your website into a professional, 3 dimensional marketing tool.

6 VoIP On Hold Communications offer a range of VoIP services; from IP Communications through a PABX to a completely Hosted VoIP service. The Features: The Benefits: Automated Attendant Significant cost reduction on line rentals Make multiple calls using a single broadband connection instead of a regular analogue or digital phone line. Call Recording & Barging Our project management covers the entire end to end package, from a stable business broadband connection to all your hardware requirements, structured cabling and an accredited installation. Make sure you choose the right VoIP services and a reliable VoIP Service Provider who will help elevate your business to the next level. Customised On Hold Messages Call Queuing Scalable so your system grows with your business Call Routing (DID & ANI) Minimal capital outlay on equipment Call Forwarding Digital call quality Call Transfer Link all your sites Voic to Free calls between sites Call Divert Connect home-workers Disaster Recovery Plan Low call charges Web Portal for Online Management Connect to your system whilst abroad Fax to No need to change your phone number

7 On Hold Communications provide the complete telecoms solution; from system design and project management to certified installation, training and maintenance. Don t miss another call; increase revenue and profits with better call retention and on hold marketing. Turn your calls into custom using bespoke on hold messages. A simple, effective way to enhance your corporate image & brand identity. Try a new approach to telecoms with Hosted IP Telephony. A resilient solution that adapts quickly to today s dynamic working environment. the sound of marketing 38 southbridge road croydon cr0 1ae t: f: e: w: company registration no:

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