MyIP. Overview. listening, 6/3/2011 understanding, delivering

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1 MyIP Overview 1

2 Proposition MyIP includes our SIP trunking and hosted telephony services which are designed to be easy to sell, implement and use so that customers enjoy stable and resilience IP telephony with a comprehensive range of features and benefits. 2

3 MyIP hosted MyIP hosted telephony provides a comprehensive range of features without the capital expenditure, maintenance costs and depreciation of a traditional phone exchange. A rental model for cost control Keep existing numbers Easy-to-use management portal User defined rules for incoming calls e.g. time of day routing Click to dial with PC Client and Outlook integration Direct calls to remote or home workers Reduce missed or unanswered internal calls Manage multiple sites and users from a single PC Reliability with 99% core network availability Benefit from future updates without infrastructure changes Features across IP phones, PC, PDA and dual mode mobiles Optional I.M., conferencing, white boarding & file transfer. 3

4 SIP trunks A SIP trunk allows for calls using an IP connection and provides additional benefits over traditional ISDN and analogue lines SIP = Session Initiation Protocol a signalling protocol using Internet Protocol to control multimedia sessions such as voice and video calls SIP connects sites, remote workers and home workers Keep existing BT numbers Full emergency services support. Any number, anywhere geographic numbers Competitive call rates Free calls to on-net sites Cut out the cost of ISDN circuits Faster deployment Flexibility to match business needs Powerful call management. 4

5 Lead times Best efforts Standard SIP trunk or hosted IP telephony 1 working day 3 working days New virtual number 1 working day 3 working days 5

6 How phone systems work ISDN 30 PSTN PBX 6

7 How MyIP telephony works LAN XDSL 7

8 How we do it World leader in carrier class telephone exchanges Communications Server 2000 Carrier class soft switch (telephone exchange) Used by MoD, BT and US DoD Fully hot swap redundant Hosted in data centre in London 8

9 The technicalities ihub DDI & NGN ranges are hosted with BT Traffic will ingress and egress on the C7 links Verizon C7 interconnects Porting is carried out with BT, THUS and Gamma Gamma C7 interconnects Dedicated ethernet connections with chosen ISP s BT SIP interconnect 4 E1's with dual Sig Links THUS 10mb interconnect THUS SIP interconnect Viatel MPLS 100mb interconnects SS7 signalling MUX 1+(1) E1's Traffic will ingress and egress across the SIP interconnect Gamma SIP interconnect 100mb or 10mb dedicated ethernet connections with internet back up. MG3200 ihub MGW 100mb ethernet links Griffin 100mb interconnects Easynet 100mb interconnect Manual overflow available via gamma SIP from C7 available H.248 USP SSL SSL SST Level3 100mb interconnect ( CS2K CS-LAN BCP RTP inet IP Transit link for internet based back up GWC GWC Call routing will be determined by Partner Specific translations in CS2K, providing a switch Partition for the the customer USP H.248 / IUA 2mb Viatel MPLS network DR via Cs2K available on failure to mobiles Handset SIP Laptop PBX MG3200 PRI Customer PBX s can be connected to the CS2K with PRI/ISND lines PRI PRI PBX PBX Customer premesis with SIP trunk or HIPT service PBX MG3200 9

10 MyIP hosted license features Office Company Number Business Lite Business Plus Outbound calling YES NO YES YES Ad Hoc Conferencing NO YES YES YES Personal Agent NO YES YES YES Call Forwarding Busy (CFB) YES YES YES YES Call Forwarding Do Not Answer Business Sets (CFD) YES YES YES YES Call Forwarding Intragroup (CFI) YES YES YES YES Call Transfer (CXR) YES YES YES YES Call Waiting (CWT) YES YES YES YES Call Waiting Intragroup (CWI) YES YES YES YES Calling Name Delivery (CNAMD) YES YES YES YES Dialable Directory Number (DDN) YES YES YES YES Message Waiting (MWT) NO YES YES YES Meet Me Audio Conferencing NO NO NO YES Multiple Logins NO YES NO YES Music On Hold YES YES YES YES Name Display (NAME) YES YES YES YES Three-Way Calling (3WC) YES YES YES YES Voic with unified messaging NO YES YES YES PC Client NO NO NO Up to 250 entries 10

11 Hardware how it all plugs together Range of IP phones or headsets LAN switch (QoS / VLAN) Router (QoS / VLAN) WAN (QoS enabled) 11

12 PC Client Each user has their own PC Client (a per user soft phone for managing all calls and call handling). Licence limitations apply. 12

13 Presence Can set own presence e.g. connected and unavailable. 13

14 IM & collaboration Features include instant messaging and video. 14

15 Call routing User defined call handling rules e.g. for times of day or unavailable periods. 15

16 Multimedia Office Client Integrates with Outlook for click to dial functionality. 16

17 Call recording Can record and store calls. 17

18 Receptionist console Full reception features. 18

19 Voic URL 19

20 Disaster recovery irecover for Hosted IPT due to WAN outage Auto Divert to another number Automatically routes back to original numbers when WAN back on line. irecover for Hosted IPT due to power outage or disaster recovery (WAN has not failed) Set a Manual Divert to another number via personal agent Set a Manual Divert to a pre-determined new number via customer care if there is no internet Use PC Client anywhere with internet access PC Client can be downloaded from the web to set up home PCs as satellite offices 20

21 Disaster recovery Regional office PSTN Main office WAN Home/mobile workers 21

22 Benefits Flexible Anytime, anywhere (one number, retain DDIs) Provisioned when you need it Can accommodate legacy solutions (SIP trunks) 22

23 Benefits Scalable 1 extension or 500 plus extensions Licence based Cost effective, zero cost on net calls Competitive call tariffs. 23

24 Benefits Resilience WAN outage Auto Divert to another number Automatically routes back when WAN back on line Disaster recovery (WAN has not failed) Set a Manual Divert to another number via personal agent Use PC Client anywhere with internet access 24

25 Benefits Cost effective Low or no capital outlay Reduced connectivity costs No or reduced moves, add & changes Increases productivy/customer satisfaction One number Unified messaging Immediate communications Eliminate phone tag 25

26 Complete service offering On the road At the hotel At the airport Customer site Home office 26

27 Case study electrical contractors The challenge A firm of electrical contractors business based in Essex wanted one easy-to-manage service, a scalable service to match their growth, to cut the costs of remote staff and to minimise capex The service had to use an 8mb wireless line of sight solution between two sites. Solution and benefits Frontier implemented 100+ seats of MyIP hosted (increased from 80 within weeks of the order) Incoming calls are identified by the number enabling bespoke routing and answering of calls from clients The Account Manager at Frontier project managed the installation The company now benefits from centralised admin and control through a call management portal All employees can set their own call handling rules The use of mobiles by remote staff has been reduced and SIP enabled mobile phones will be implemented (enabling mobiles to connect to their IP system in the office to cut costs and move to one handset). The rental model of MyIP hosted has minimised the up-front capex The company signed a 3 year contract. 27

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