Please note all PSTN & ISDN lines will be provisioned will all outgoing calls barred unless otherwise agreed.

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1 Analogue & VoIP Telecoms Pricing Please note all PSTN & ISDN lines will be provisioned will all outgoing calls barred unless otherwise agreed. PSTN Lines (Analogue Lines) PSTN lines are available in business or residential options as new provides, transfers and reactivations. The pricing below also applies to PSTN Multi-lines. PSTN Set Up ly Rental New Provide Business Residential Transfers Business 2.00 Residential Reactivations Business 3.00 Residential ISDN Lines (Digital Lines) ISDN lines (digital lines) are available as ISDN2e or ISDN30e. ISDN lines are available as new lines or line transfers. ISDN2e Set Up ly Rental New Lines Line Transfers ISDN30e Set Up ly Rental New Lines Install (8 channels) Per additional channel Line Transfers Install Per channel

2 Maintenance Options Three levels of maintenance are available on all PSTN and ISDN lines. Level provides an equivalent level of care as BT s Standard Care. Level 2 provides an equivalent level of care as BT s Prompt Care. Level 3 provides an equivalent level of care as BT s Total Care. Level care is included as standard on all products; ISDN lines include Level 2 care as standard. Additional ly Level Level 2 Level 3 Business/Residential PSTN Inclusive ISDN2e (2 channels) Inclusive Inclusive 3.30 ISDN30e (per channel) Inclusive Inclusive 3.30 Please note the engineer visit will be free of charge if the fault turns out to be a line fault. If the fault is caused by the customer such as equipment or user error, a time related charge will apply. Marketing Numbers Marketing numbers (non geographic numbers) are available at a choice of rates and are particularly suitable for business customers looking to track marketing campaigns, appear larger and even earn additional revenue (from selected numbers only). Number Type Line Rental End User Rate* Fixed national rated numbers (087) 0844 Numbers** Peak Free Off Peak Free Weekend Free Peak Free 0.00 Off Peak Free 0.00 Weekend Free numbers** Peak Free -.5 Off Peak Free -.5 Weekend Free -.5 Lo-call rated numbers (0845) Free rated numbers (0800/0808) Peak Free -.50 Off Peak Free -.50 Weekend Free -.50 Peak Free Off Peak Free Weekend Free *A + indicates you will earn revenue per incoming call. A - indicates you will incur a charge per incoming call. **. Charges only apply to landline numbers. 0303/0333 numbers have been introduced by Ofcom as an alternative to chargeable 08 numbers. 03 numbers will mask your geographic location but the caller will only be charged the same as a geographic 0/02 number 09 Premium rate numbers are also available and allow you to choose the amount your callers are charged, between 5 and 50ppm. Please note 09 numbers are regulated by ICSTIS and the applicant must meet ICSTIS requirements to receive the number.

3 We offer a full range of VoIP products suitable for single-user and multiple user business customers. Pricing for our single-user solution; VoIP Express, our hosted multiple-user solution; VoIP Enrich and our SIP trunking service; VoIP EasyAccess are shown below. For more details on our bespoke services please contact us. VoIP Express & Enrich VoIP Product Set Up Pricing Per VoIP Express Free VoIP Enrich Features VoIP Express VoIP Enrich Geo UK (0/02) or non geo (0845) number Voic Trunks* (simultaneous calls) 2 Extension numbers N/A Auto attendant single level N/A Hunt group N/A Queue N/A Call transfer N/A Yes Call pickup N/A Yes 3-way calling N/A Yes Extension level dialling N/A Yes Call recording N/A Yes Follow me N/A Yes Call screening (black/white lists) Yes N/A SMS text message Yes N/A Call forwarding Yes Yes Caller ID display Yes Yes Outgoing call CLI options Yes Yes Real-time call report Yes Yes *Extension level dialling does not take up any of the trunk capacity

4 You can upgrade your VoIP Enrich account by adding extra user licenses, call queues or hunt groups with additional charges as detailed below. These additional features are not available to VoIP Express accounts. Additional Features Quantity Pricing Per Call queue 4.00 Hunt group 4.00 User license includes: Extension number Geographical/non-geographical number Voic Trunks Call recording Per license** Storage (GB) 2 **Each recorded extension, hunt group and call queue requires license. E.g. If you choose to record 2 DDIs, hunt group and call queue you will require 4 licenses. VoIP EasyAccess VoIP EasyAccess is a SIP trunking service and is charged on a per trunk and per DDI basis. VoIP Product Set Up Pricing Per Per trunk Per DDI VoIP Call Rates Call charges to key destinations are detailed below, a full tariff is available on request. UK Destinations Pence Per Minute Peak*** Off Peak*** Weekend*** UK Local UK National Lo-call (0845) National Fixed (0870/087) UK Orange UK Vodafone UK Mobile UK T Mobile UK O UK H3G ***Peak is defined as 08:00:00 to 7:59:59 Monday to Friday. Off peak is defined as 8:00:00 to 07:59:59 Monday to Friday. Weekend is defined as anytime outside of the peak and off peak operating times. The charge band of the time a call starts applies to the duration of the call.

5 International Destinations Pence Per Minute International Destinations Pence Per Minute Australia.20 Netherlands.23 Austria.69 New Zealand 2.00 Belgium.9 Norway.46 Canada.20 Pakistan 0.00 China.20 Philippines 4.87 Denmark.32 Poland.89 Egypt 6.38 Portugal.68 Finland 3.39 Russia 3.86 France.20 Singapore 0.95 Germany.20 South Africa 5.00 Greece.80 Spain.20 Hong Kong 2.9 Sweden.53 Iceland 2.04 Switzerland 2.00 India 0.00 Taiwan.50 Ireland.20 Thailand 3.69 Italy.44 Turkey 6.89 Japan 2.69 USA.7 Please note: Call charges may differ from those provided above. These are provided as a guide only. For current pricing please contact us. Number Porting We can port your existing BT telephone number to our VoIP system enabling you to retain your telephone number. VoIP Product Set Up Single analogue number 0.00 Multi number (DDI or number range) Simple DDI range (-9 DDIs) Complex DDI range (0+ DDIs) Penalty fee for failed ports* 5.00 *A penalty fee will be applied if the number port is rejected due to failure to provide the correct information to BT. E.g. Submitting the wrong postcode, type of port or if the port is cancelled, left to expire or postponed for any reason.

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