Leading provider of business telecommunication services

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1 Leading provider of business telecommunication services

2 Channel Telecom is an award-winning wholesale service provider of business telecom services to the UK channel. We select the highest quality, best value products and services from multiple carriers to offer the complete package of telecom network services including traditional phone lines, business broadband, cloud-based telephone systems, mobile, high capacity internet access, and multi-site data networks. Marketing exclusively to the channel, we offer two partner models: Channel and. Channel s are commission-based agents whereas s resell our services in their own name and have complete control of and responsibility for the customer. Winner of the FCS Provider of the Year 2013 and multi-finalists in Comms Business and Comms Dealer awards, we are proud to be a Channelonly business and are delighted to be so highly regarded in the industry for our quality of service, advanced portfolio and superb service wrap ensuring consistent delivery on our promises to partners. IP

3 About us Founded in 2008 Channel Telecom was set up to be a unique telecoms supplier. Marketing directly to the channel, we oriented our business objectives and values around the future of our partners, creating two models that would work and maintain our company s core value at the same time: Make our partners grow and succeed in every way possible With our personalised approach, we show our appreciation to our partners ongoing commitment and hard work by hosting numerous partner events and running various engaging throughout the year. We source our services from the best UK suppliers and have accredited partnerships with Virgin Media Business and Virtual1; this means Channel Telecom can offer the highest quality, scalable services and you can have complete confidence in our solutions. IP

4 How we can help you You can have every confidence in our product and service portfolio as we ve already done the hard work in selecting the best products and services for our partners and their customers. We offer two simple partner models. Channel and. Both models are fully managed and supported by our account managers through a structured programme ranging from training you on new products, advising on business development and even meeting your customers to help you close the sale. We can also tailor marketing support to a specific campaign of yours through our own marketing department. Channel Telecom aims to give you the best pricing so that you can maximise your own profit margins as a, or as a Channel have the flexibility to set prices and so to maximise the commission you subsequently receive. IP

5 Becoming a Channel Benefit from joining the Channel model by reselling Channel Telecom branded services in return for ongoing commission payments. All documents can be dual branded and we pay highly competitive commissions. We take care of the entire provisioning and billing operation and are always available to manage resolution of faults that might occur. Competitive pricing Market leading commission splits Annual commissions in advance Dual branded documents (including invoices) Market development funding Marketing support Dedicated account manager Dedicated desk based upsales/ customer support manager Presales product training with our key specialists (at your site or ours) After sales care (including fraud control) Customer insurance on high end data services process managed by Channel Telecom Customer access to online billing portals pricing portal SIP and hosted PBX portal NGN portal WLR3 portal: Line plant availability Installation availability dates Line tests Select service on the lines events and IP Your dedicated account managers will be there at each stage of the sales process and through to implementation of the solution. You will also be supported by our product specialists to help you create the best solutions.

6 Becoming a Take complete customer ownership and set your own tariffs and margins directly to your customers. Sell our products and services under your own brand and terms and conditions by using our multi award-winning billing system to bill your customers with full confidence. Multiple carrier solutions Multi award-winning billing platform Full white label service Full product service wrap portals Pricing portal SIP and hosted PBX portal WLR3 portal NGN portal Broadband portal Accredited training days Dedicated wholesale support team Dedicated account management Dedicated billing support manager Marketing support Fraud control events and IP We are one of the UK s fastest growing independent providers of unified communications to resellers. Our wholesale partnership is unique in providing you personalised training, service support and a choice of great products. All of our s receive dedicated account management giving you a single point of contact who understands your business. Channel Telecom also offers s dedicated support with competitive tariffs to ensure that your business will grow well.

7 Our services IP

8 Find the right voice communication in organisations across the country is changing with workers demanding the modern technologies available in their everyday lives. Channel Telecom can help you to capitalise on this demand with a comprehensive suite of products that deliver functionality, reliability and value to you and your customers. TDM and VoIP services Carrier Pre Select (CPS) In Direct Access (IDA) (including extension billing) calls via BT Openreach WLR3, ISDN2, ISDN30 and analogue lines Various care levels Full range of WLR3 features Virgin Media Analogue lines Direct connects ISDN30 Non-Geographic numbers (NGN) Choice of 01,02,03,08,09 numbers Premium call services International NGN NGN portal (full partner and customer access) Inbound and outbound call reporting Area call options Whether your customers have multiple sites or remote workers, inbound or outbound call centres, legacy or cutting-edge technology, you can tailor our voice solutions to their unique needs. IP

9 IP Empower businesses with the latest unified communications features delivered by our IP service. Channel Telecom s hosted PBX, hosted contact centre and SIP trunking services are next-generation communications solutions that can really benefit businesses by enabling them to work more efficiently and flexibly. SIP trunking Wide range of systems supported including call centre diallers Auto-failover Numbers ported from all main operators Fraud monitoring and customer portal access Great call rates Resilient, reliable infrastructure Hosted PBX Wide choice of IP handsets Smartphone apps Advanced features including click to dial CRM integration and call recording Multi-party audio and web conferencing Online catalogue Great call rates Resilient, reliable infrastructure Hosted contact centre Multimedia, multichannel / /sms/echat/social media Comprehensive IVR Skills based routing Script builder Smart queuing and management Preview and adaptive predictive dialler Call recording Support for PCI payments CRM integration Full MIS; real time and historic Wallboards Great call rates Resilient, reliable infrastructure IP Meet the demands of the market with Channel Telecom s IP solutions and unlock access to the latest technology with low entry cost, minimum financial risk and no requirement to buy stock. We have VoIP specialists available to help partners become fully trained in selling this service as well as dual and fully branded portals.

10 We re here to make things as easy as possible for you and therefore help you make the most of next-generation communications with a choice of access solutions that enable you to step into tomorrow with total confidence. From copper to fibre, from basic broadband to dedicated Ethernet, we offer a very wide range of fixed access options. Broadband ADSL MAX/ADSL 2+ Annex M LLU variants Ethernet Ethernet in the First Mile (EFM) Fibre To The Cabinet (FTTC) Ethernet over Fibre To The Cabinet (EFTTC)/ also known as Generic Ethernet Access (GEA) IP We design multi-site data solutions such as Multi-Protocol Label Switching (MPLS) networks by selecting the appropriate access option for each customer site depending on the budget and bandwidth and resilience requirements. Alternatively they can be used for simple internet access. With our portfolio you can offer the widest choice in scalable Business Grade connectivity and networking at a competitive price, and deliver low end-user operational costs. We re proud to offer a range of approved suppliers for our broadband and data solutions so we re not restricted to any one carrier. Our data specialists will always be at hand to help you build solutions for clients to meet technical and budgetary requirements.

11 Ensure your customers are well connected whilst on the go with our reliable mobile packages. We offer tailored solutions for mobile workers and as an approved supplier of Vodafone and O 2, Channel Telecom has sound knowledge and expertise in delivering the perfect package for your customers. Landlines to mobile free (subject to tariff) Low call rates Handsets at great prices handset insurance Approved supplier of O 2 and Vodafone network High commissions (upfront and on time) Fully detailed billing analysis Cost centre coding Pre- and post-sales support Long term commitment with customers High ongoing residuals SIM tracking feature VoIP apps available Kit funds available on monthly statement IP Speak to our mobile specialist where you ll be advised of the best deals, handsets, insurance and leasing options available. Have a customer bill? Why not send it over and allow us to analyse it and we can offer a new competitive rate, save them money and you can keep customers happy!

12 s can benefit from our multi award-winning billing platform for fast, accurate bills. Its capability and pedigree are second to none as its success in the marketplace indicates, which is why it has been adopted by many of our s. It includes a fully-featured WLR3 portal which is also available as a stand-alone service for partners who already have a billing solution. Multi award-winning billing platform Hosted billing solution Bureau billing option Full Direct Debit collection Complete wholesale billing service Full billing account management Ongoing fraud control Complete WLR3 integration CRM integration Portals Customer log in billing portal WLR3 Online ordering portal IP The billing platform is designed to maximise your margins through performance and flexibility allowing you to sustain full control of your customers and invoices. This efficient and secure billing operation is also designed to save you time, leading to faster bill runs for improved cash flow, and reduces errors to maximise your profit. The end user view my bill portal helps ensure customer satisfaction by enabling them to access their bills online whenever they want.

13 Channel Telecom already offers a number of managed and cloud-based services and will be launching more over the coming months. Having services delivered from the cloud means that you don t have to install and maintain equipment in a customer s premises, bringing inherent speed of deployment, flexibility, security and cost efficiency. We would be delighted to speak to you about any of the following: IP UK and international managed data networks Hosted audio and web conferencing Hosted PBX Hosted contact centre Hosted billing solutions for resellers Online PC and server back-up Hosting and other data centre services Infrastructure-As-A-Service (IAAS) Processing & storage, software & licences Software-As-A-Service (SAAS) Subscription based cloud , office applications and more generate tangible business benefits through reduced complexity and increased agility, productivity and risk mitigation. They are generally backed by service guarantees and provided with proactive management to monitor maintain, fix and measure network performance. Achieve peace of mind by outsourcing day to day challenges to a trusted partner and remove the risk from your customers businesses.

14 Sales & marketing support Channel Telecom provides comprehensive marketing support to our partners. Select from our range of white label marketing services that can be tailored to your marketing campaigns. Some examples of what we offer are: Broadband connection vouchers Market development funding base cleansing Subsidised telesales support Accredited supporting logos for your collateral White label documents Dual branded documents Supporting product documentation Copywriting assistance Proof-reading campaigns Artwork design for marketing campaigns IP Don t forget we also offer bespoke sales training days and full support throughout your partnership with us to ensure you are provided with all the products information you will need to win customer contracts.

15 Our partner promise Channel Telecom strives to deliver the finest quality of service to our partners and the best value for you and your customers. With our leading product portfolio, we are a trustworthy business providing a reliable and honest solution to the channel paying commissions on time, every time. Channel Telecom values the growth and success of each partner and we are committed to supporting everyone in every way to make this possible, including comprehensive product training and effective marketing support. IP

16 Awards IP

17 Work hard and play hard with Channel Telecom! We show our appreciation to every single one of our partners and therefore organise a series of exciting partner throughout the year to motivate and add that element of fun to selling! We reward our partners hard work throughout the year including hosting regular evening events and an awards and recognition evening at the end of the year. Here are some of the previous we ve run: Ski trip to Meribel Holiday breaks UK and abroad UK organised golf days Champagne bars Michelin star dining Awards evening Electronic gadgets (tablets,ps4) Gift vouchers Monaco Grand Prix Wimbledon tickets Epsom, Ascot days out Masters in Augusta Annual partner evening with awards ceremony We re even happy for you to design your own ideal partner incentive so tell us what you d like to be added into the running prize draw! IP

18 Meet the management team Cliff ord Norton Managing Director Vicki Antoniou Operations Director Steve Yates Manager Donna Block Manager IP Stuart Burdett Specialist Matt Donaldson Sales Director Tim Nelson Head of IP Nikki Walsh Finance Manager

19 Channel Telecom Ltd Queens Road, Buckhurst Hill, Essex IG9 5BS Telephone: Fax: IP contacts Support team: Finance team: enquiries: Marketing:

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