1 Data services Reliable, high speed data connectivity for business
2 WHAT ARE OUR DATA SERVICES? Pennine s family of high speed IP connectivity services connect your business directly to our carrier s next generation national network and the internet, enabling you to meet your ever increasing bandwidth needs and allowing you to take full advantage of everything cloud-based services have to offer. With more and more applications moving from the customer premises and into the cloud, it is essential you can connect your business and workforce reliably and at high speeds. Pennine s Data Services provide this essential connectivity platform on which you run your business communications and also allow you to converge both your voice and internet connections onto a single network, delivering cost savings and assured service quality. With a diverse portfolio of broadband, fibre optic broadband, EFM (Ethernet in the First Mile) and fibre optic Ethernet, we have the right service to meet the needs of any size business. CONVERGE YOUR VOICE AND DATA At the heart of Pennine s Converged Broadband and Ethernet products is an affordable solution that enables you to consolidate and converge your data and voice networks, giving your business a number of distinct advantages: Converged Broadband and Ethernet is the ideal platform for migrating to IP telephony, opening up your business to the numerous benefits that IP telephony brings. You will reduce your supplier and network management costs by getting rid of your legacy voice infrastructure. Access to increased bandwidth and performance will help your business move in to the cloud. Purchasing an end-to-end service from a single and trusted supplier means any problems are fixed fast. WHY USE OUR DATA SERVICES? High performance connections Our services are ideal for the many applications that need assured throughput across a high performance and low latency network, underpinned by a robust Service Level Agreement (SLA). Unrivalled support for IP telephony Pennine knows the importance of the underlying network in delivering a quality and reliable IP service. Our Tier 1 carrier has built not only the IP telephony services, but also supplies the underlying network, giving you an unrivalled end-to-end service. Cost savings through convergence We can provide your voice communications and internet over a consolidated, QoS-enabled network, giving significant savings without sacrificing service performance and quality. Enabler for cloud services As you move applications and services to cloud, feel confident that you have the right connection for reliable and high-quality access to these services. National Network The national Next Generation Network underpinning your service is the product of millions of pounds of investment to provide the ideal platform for the applications and services core to your business.
3 Portfolio Overview NEXT GENERATION BROADBAND The Benefits of Next Generation Broadband Whether you are using broadband for your office or for home workers, the combination of our product choice, Next Generation Network and highly skilled UK-based support technicians makes our broadband services a must-have for your business. A wide range of affordable services We offer a number of services to meet the different bandwidth and usage needs you may have:»» ADSL 2+: Widely available and up to 8mbps or 24mbps downstream, ideal for home workers or offices»» ADSL 2+ Annex M: Up 2.5mbps upstream, for networked offices requiring superior upstream speed»» Fibre Optic Broadband: Up to 80mbps downstream and 20mbps upstream, delivering lightning broadband speeds and a consistently higher performance Next Generation Broadband Pennine offers a full range of broadband services that includes: Fibre Broadband (FTTC), Annex M, ADSL Max and ADSL 2+. We also offer Assured Services designed for IP telephony, whether it s Hosted IP Telephony or SIP trunks. Pennine broadband is designed exclusively for the business market offices and home workers. The network has been built to provide high-quality products and services and this is supported by a highly-skilled group of support staff and engineers (all located in the UK). Assured IP Services - A specialist broadband product designed to support Pennine IP Telephony Services. Assured provides all the elements of the end-to-end IP Telephony solution A Cisco router, business-grade broadband and an IP Telephony service. Flexible tariffs Our services come with a number generous usage allowances, with the option to purchase more as your business needs it Low contention network Pennine provides services exclusively to the business market, so the network isn t crowded with heavy consumer traffic and we are able to optimise the service provided to you. Specialist products for IP telephony Pennine s assured bandwidth products are designed specifically for use with our market leading IP Telephony services, giving the benefits of buying an end-to-end telephony service from one supplier Enhanced maintenance option if your broadband connection is critical to your business, you can upgrade your maintenance package for a faster fix time This product provides small to medium businesses with product options of between 5 30 concurrent calls. Further benefits with Assured include: Prioritised voice traffic across the network and UK-based 24/7 support. Converged Broadband - A broadband service that provides access not only to the internet, but also Pennine IP voice, underpinned by an SLA. Converged Broadband provides an end-to-end telephony and internet access from a single supplier using ADSL 2+ and Annex M access technology. Additional benefits include a Cisco 800 series router, and UK based 24/7 support, each circuit is tested for suitability and each product comes with very generous monthly data allowances. Fibre Broadband - Offering the latest Fibre Broadband technology that is now available to over 10 million premises in the UK. Fibre Broadband offers download speeds of up to 80Mbps and upload speeds of up to 20Mbps at very competitive prices.
4 START UP BUSINESS FIRST OFFICE Get connected for the first time Keep costs to a minimum No long term commitments Website and surfing HOMEWORKER Converged internet and Voice Speeds up to 8Mbps downstream; up to 44Kbps upstream Usage download up to 100GB option Available on any phone line Can be installed at the same time as phone line 10 day installation lead time More complex data usage Keep costs down Multiple data users Medium term commitments BUSINESS BROADBAND Website Web browsing Online docs SaaS, SagePay, PayPal, Google Docs, MS365 etc Converged internet and Voice Speeds up to 24Mbps downstream; up to 1.3Mbps upstream Unlimited usage option Can be installed at the same time as phone line 10 day installation lead time LARGE OFFICE Multi Heavy data usage Data is business critical High quality service for voice and video Dedicated, managed service Security Resilience Long term commitment High speed internet access Large file transfer In-house hosting Video conferencing FIBRE OPTIC ETHERNET Converged Ethernet and Voice Speeds up to 1GB Dedicated and symmetrical bandwidth Reliable service with SLAs- 6hr fix 24*7 monitoring and UK based helpdesk contract terms Installation: from 60 working days MEDIUM SIZED OFFICE Best value for money Homeworkers with online requirements Longer term commitment Website and surfing Online documentation File transfer Voice services Cloud based services SUPERFAST FIBRE BROADBAND Speeds: up to 80Mbps downstream; up to 20Mbps upstream Unlimited usage option 12 month contract 10 day installation lead time EFM ETHERNET FIRST MILE Converged Internet and Voice Speeds up to 35Mbps Dedicated and symmetrical bandwidth Reliable service with SLAs 8 hr fix 24*7 monitoring and UK based helpdesk month contract terms Installation: from 30 working days
5 The Benefits of Converged Ethernet Whether you are using our Ethernet service to connect home or office workers to the internet or our voice platforms, our offering focuses on high quality, scalable, managed services. Portfolio Overview Converged ethernet Converged Ethernet Access Converged Ethernet is Pennine s premium high speed connectivity service for businesses that demand high availability and high capacity services; it is provided as a dedicated connection (up to 1Gbps) with the option to converge your internet and voice services onto one network. The service, which is fully managed and monitored, is backed up by an impressive Service Level Agreement and guaranteed time-to-fix, meaning you can get on with running your business with peace of mind. Three service options are available to you over either fibre optic Ethernet or EFM (Ethernet in the First Mile): A connection for high speed internet access A connection for your IP telephony service A converged connection for both IP telephony and internet access EFM (Ethernet in the First Mile) - Cost-effective access delivered in half the time of fibre optic Ethernet and without compromising quality or service levels. Delivered using up to 8 copper pairs, EFM is inherently resilient ensuring business continuity and giving you the peace of mind to focus on running your business. Fibre optic Ethernet - Dedicated, high capacity and uncontended business class connections that have been specifically designed and built to carry both your voice and data traffic. Converge voice and data on to a single connection and benefit from significant cost savings from a single, accountable supplier with a robust, end to end SLA and a market leading reputation as an IP telephony provider. The combination of a Next-Generation Network, an IP telephony product and a UK-based support team puts you in control of the connectivity needs of your business. There are a number of key features and associated benefits with the Pennine offering: High capacity and flexible connectivity Pennine s fibre optic Ethernet service delivers up to 1Gbps dedicated bandwidth. Not only is it fast, but also flexible, as bandwidth can be quickly upgraded when needed Dedicated and uncontended bandwidth The uncontended, low latency service provided by the Next Generation Network, makes this the ideal connectivity for cloud-based services High availability connections With availability starting at 99.9% our services are ideal for your business-critical applications Voice and data convergence Not only do you benefit from the significant cost savings of consolidating your voice and data to one connection, but you do so knowing with complete confidence that the service is provided by the market leader in IP telephony 24/7 monitoring and helpdesk Our services are continuously monitored and supported to ensure consistency of service and immediate action where necessary Managed Cisco router As the router and the end-to-end service is managed, any faults can be dealt with swiftly and effectively Service Level Agreement The comprehensive SLA covers delivery, performance, availability and time to fix, giving you the peace of mind to get on with running your business
6 WHO ARE OUR DATA SERVICES AIMED AT? Businesses of all sizes chose to use Pennine Data Services to meet a variety of needs. Here are some typical examples of how Pennine Data Services can help these businesses: Businesses with limited budgets, wanting to take advantage of leased line / Ethernet services With the introduction of EFM, more businesses get to take advantage of the high speeds and impressive SLAs that Ethernet can offer, without breaking their communications budget. Businesses looking at voice and data convergence Whether an office has multiple ISDN2 channels with SDSL, or ISDN30 and a leased line, great cost savings can be made by consolidating internet and voice to one high performance and highly available connection, which is managed and monitored 24/7. Businesses looking to adopt cloud based services Businesses of all sizes are already in the cloud (IP Telephony, hosted applications like SharePoint or Salesforce, even remotely backing up individual PCs). But as this trend increases, so does the need for high performance, reliable and fast connections. Our family of services provides businesses with this essential foundation. Business demand for broadband usage increases between 20%-50% each year Broadband services and applications continue to evolve to the growing demands of business. As you use more services, it is good to know that Pennine Data Services provide a range of products that meet the business needs for growth. We will regularly review and look to improve existing products and provide options which you can easily regrade to. Businesses looking at large-scale IP telephony deployments For large voice deployments, using multiple ISDN30 circuits is no longer the de facto solution. SIP trunking offers significant cost savings, flexibility and resilience over and above ISDN30, but it needs the right underlying connectivity. Pennine Converged Ethernet, when combined with SIP trunking or Hosted IP Telephony gives an unrivalled end-to-end service that big business can rely on.
7 Phone: Website: Address: Pennine Telecom Ltd Pennine House, Salford Street, Bury, Lancashire BL9 6YA Wireless Telephony Radio Mobiles Video
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