Whatever your business, we ve got the landline

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1 Whatever your business, we ve got the landline

2 Let us look after your landline Whatever you need, from a single line to ISDN30, we ve got it. We use the same infrastructure as BT but we combine this with our award-winning service. So if you have a BT landline you can transfer the line and number to us. And if your mobiles are with us you get one contract, one bill and one point of contact for everything. Simple. What s available? Landlines one number, one line (also called analogue) ISDN2 two channels on one line for voice, data or fax ISDN30 up to 30 channels on one line Calls Only if you re in a contract with BT you can move your call charges to us and pay BT for the line. Monthly line rental Monthly Line Rental O 2 mobile customers or with 2000 inclusive minutes of UK calls to ø mobiles Non O 2 mobile customers (bring your mobiles to us and we ll include 2000 minutes of calls to ø mobiles) Landline (analogue) includes 5,000 inclusive minutes of UK calls to ø mobiles. Only available to customers who take at least ten landlines includes 2,000 inclusive minutes of UK calls to ø mobiles and the Level 3 care package includes 5,000 inclusive minutes of UK calls to ø mobiles and the Level 3 care package. Only available to customers who take at least ten landlines. ISDN2 ISDN30 (8-10 channels) ISDN30 (11-20 channels) ISDN30 (21-30 channels) Calls Only 22 (for 2 channels) 14 per channel per channel 13 per channel No line rental to ø

3 Call Charges Calls to Calls From (non ø mobile) ISDN2 & ISDN30 Calls only Landlines 0.85p O 2 Mobiles 5p p p Other mobiles (excluding 3) 6p 3 Mobiles 10p 0845 local Up to 3.93p 0870 national Up to 1.49p Call charges are for UK calls only. Call charges to 0800 numbers are free at all times. All prices shown are pence per minute and exclude VAT. *Promotion - first 2000 or 5000 minutes (depending on tariff) to O2 mobiles are included each month for the life of the initial contract when joining before 31st December This tariff also includes care package level 3 cover. Shape your tariff to suit you Everyone s needs are different. So we have a choice of bolt ons and other services to help you get just what you need. Minute Bolt Ons monthly subscription Minutes Calls to standard landlines and mobiles Calls to O 2 mobiles Calls to standard UK landlines N/A N/A , UK calls only. Minutes are valid for 1 month and unused minutes do not rollover to the following month. Calls to landlines include calls to numbers beginning 01, 02 & 03. All prices shown exclude VAT.

4 Other services Price per month Service name What it does Analogue line ISDN2 ISDN call minder Answer phone 94p N/A N/A Call waiting Call barring Call forwarding Call divert Smart divert Answer a call while on another Block calls to premium numbers Sends calls to another number Sends calls to another number when you re unavailable Set up call divert over the phone 50p 50p plus standard call charges 3.50 one-off set up charge, then 50p per month 1 3 Call sign Add another number with its own ringtone 50p N/A N/A N/A N/A Use these services as much as you like at no extra charge Caller display See who s calling 1471 See which number called last 141 Hide your number when calling These services are on a pay as you use basis Ringback 6p per use plus standard call charges Three way call 6p per use plus standard call charges (applies to all parties)

5 Care packages If you ever need to report a fault on your line, you can 24 hours a day, 7 days a week 365 days a year. All of our landlines come with a care package. For added reassurance you can upgrade to another package that suits your business needs. Level 2 - Standard on landline (except and tariff), ISDN2 and ISDN am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. If a fault is reported between these hours we ll fix it by the end of the next working day. If reported outside of these hours then we ll fix it by the end of the second working day. Level 3 - Standard on and Upgrade to level 3 for 4 per month, per line/channel. 7.00am to 9.00pm Monday-Sunday, including Public and Bank Holidays. If a fault is reported before 1pm, we ll fix it by the end of the day including public and bank holidays. If it s after 1pm within working hours we ll fix it before 1pm the next day. If outside of our office hours, we ll get in touch at the start of the next working day. Level 4 Upgrade to level 4 for 5 per month, per line/channel. 24 hours a day, 7 days a week including Bank and Public Holidays. The target fix time is six hours.* Expedited repair If you re on either of the Level 2 or Level 3 packages, you can request a faster repair service on a per occasion basis: Care package Level 2 One-off repair at this package s service level: Level 3 Level 4 Cost 500 per landline/isdn2 line 650 per landline/isdn2 line 500 per ISDN30 channel Level 3 Level per landline/isdn2 line * This assumes we have 24 hours access to the location. If we visit the location and this is not the case, the customer will still be charged.

6 Why ø? We care It s why we keep winning customer service awards. Our UK team are always available to help from 8am-9pm every day. And it s the same number for mobiles and landlines. Happiness guaranteed We ll make things easy at every step. And we guarantee your landline will be ready for you to use on time. If not, we ll give you your first month s line rental for free. Save money Line rental starts at a month if your mobiles are with us. And if not. Did you know that 15% of landline calls are to mobiles, but they make up over 40% of the cost? With us you ll benefit from lower rates, or even inclusive calls to other ø mobiles. And there are no hidden charges. We won t charge a call set up fee. So easy One phone call and we ll take care of everything. No downtime, and no impact on your business. NOV WR!GHTS You need to pass our credit check to get an O2 landline. And agree to a 12 month minimum contract. O2 landline isn t available everywhere and it s only for business customers. Go to for the full terms and our price list.

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