1 Providing a complete range of Voice and Data Solutions Holly House Shady Lane Great Barr Birmingham West Midlands B44 9ER Tel: Website:
2 Contents & Vision, Mission, Values Contents Welcome from Maximum Group... 2 Mitel Telephone Systems...3 NEC Telephone Systems..4 LG-Ericsson ipecs Telephone Systems...5 Hosted Systems...6 Mobile Solutions...7 Lines & Calls... 8 Broadband... 9 Broadband Continued Broadband Continued Support & Maintenance Support & Maintenance Continued...13 Location & Contact...14 Vision, Mission, Values Vision, Mission, Values Maximum Groups mission is simple; make technology an asset for businesses, not a problem. Maximum Group improve their client s business processes and increase their profitability by advising and implementing change to the client s IT and Telecoms infrastructure. Maximum seek to increase their own value by selling Value Added Services, thereby increasing their recurring revenue and corresponding profitability. Maximum constantly monitor developments in the rapidly changing market as part of their ongoing strategy review, to ensure they offer the best solutions. At Maximum are committed to continually improving their Quality Management System. They have a framework for establishing and reviewing quality objectives and they are committed to maintaining their customer focus.
3 Who is Maximum Group? Who is Maximum Group? Maximum specialise in Mitel, NEC and Ericsson-LG ipecs Telephone Systems, Maintenance and Sales from Maximum Group. Maximum Group, based in Birmingham is one of the UK s leading suppliers of business telephone systems and equipment. Plus we are Mitel accredited telephone system maintenance providers! Maximum group are specialist s providers of VOIP, UC, FTTC & ASDL telephone system solutions with years of expertise in the field. We can help you make the right choices for your business. Mitel Telephone Systems
4 Mitel Telephone Systems Mitel Mitel is a global provider of business telecommunications, collaboration software and services. Their Freedom architecture provides the flexibility and simplicity organisations need to support today s dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that extends the in-office experience anywhere, on any device, and offers a choice of commercial options to fit specific business needs. Their solutions are highly scalable, secure, easily managed, and optimised to meet the evolving communications needs of our customers. They re also at the forefront of the most recent evolution in the business communications market; Unified Communications and Collaboration. Their portfolio of products are designed to easily integrate with a wide variety of existing systems and business processes, including virtualisation, allowing businesses the freedom to evolve as their need dictates. Their comprehensive communication solutions can be tailored to individual needs and are simple to implement, manage and use. Mitel telephone systems are renowned specialists in cloud communications and currently hold the number one market share in Western Europe. Mitel telephone systems have achieved great acclaim from their performance and reliability as well as their in-depth and advanced features for reporting, customer self-service and call routing. Mitel also offer a wide range of intra-office communication solutions that contains a full suite of advanced features tailored to meet the needs of any organisation. Due to the wide range of features and products offered by Mitel telephone systems the company continues to increases its global market-share outside of Western Europe. If you are interested in having a Mitel telephone system installation give Maximum a call as we will ensure that Mitel is the right provider for you and complete the installation for you. If you have any queries regarding Mitel Handsets feel free to call us to discuss any details.
5 NEC Telephone Systems NEC NEC has been established since 1899, providing over 2 billion in investments each year into vital research and development. Thus making NEC one of the largest patent collections across the globe. NEC is Japan s biggest supplier of phone systems throughout the SME sector with over 150,000 employees worldwide and listed in the world s top five global companies for both communications and computers. The NEC telephone systems portfolio is ideal for offices looking to specify ISDN 2, ISDN30, SIP Trunks or any combination of the three with requirements from extensions, with no real ceiling due to its ability to daisy chain via IP. Its complete IP solution ensures global networking capabilities with IP devices making home working or small business telephone systems satellite offices part of the system. The NEC boasts DECT, IP DECT and Wi-Fi cordless, Mobility where Mobile phones act as extensions from the telephone system, Computer Telephone Integration (CTI) that make full use of Outlook and other databases, Voice processing from basic voic and auto attendant to full Unified messaging that allows you to view voic and fax messages, and an award winning range of handsets that are unique in their design where they can be taken apart to offer ultimate flexibility. NEC telephone systems benefit form 2 separate and Unique Software solutions that includes real Time Reporting, Call Centre Software, Call Recording in the My Calls Brand, and then a high end software solution which includes a high end multimedia contact centre and seamless integration to Outlook for Presence availability. NEC telephone systems offer the latest in business telecommunication solutions; confirm your NEC telephone system installation by calling Maximum today. Alternatively feel free to call us and we can help you discover which telephone system is best for you, followed by a reasonably priced telephone system installation.
6 LG Ericsson ipecs Telephone Systems LG Ericsson ipecs ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate with all of their stakeholders. ipecs Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device. Simple Unified Communications ipecs Unified Communications capability is built in to UCP. Users can use voice, video, instant messaging, conference calls, visual voic , all on one simple and easy to use platform. UC is designed to be intuitive and provide your team easy to use tools and features. Reliable & Resilient Total reliability is the only option for your communications. ipecs UC is designed to deliver complete resilience through geographic redundancy and inherent modular architecture. Anytime & Anywhere Connectivity Access the power of your ipecs unified communications platform your way regardless of your device or location using Smartphone, tablet or PC applications. Integrated Applications Tailored to Your Needs ipecs is designed to offer a range of enhanced applications from Ericsson-LG and other specialist application providers. Integration into standard office applications such as Microsoft Outlook or Lync as well as other applications means your communications are truly integrated. Utilize the Latest Standards Based Technology ipecs UCP helps you to make the most of the latest network technologies such as SIP, optimise call costs using Wi-Fi or use in built voice conferencing to save on external conference services.
7 Hosted Voice Hosted Voice Hosted Voice is a cost-effective way to quickly gain the benefits of convergence, without the upheaval or cost. Because it s hosted it s also quick and easy for you to add new sites or users, without the need for large upfront investment. It can include whatever tools and services you need such as hosted contact centers, intelligent numbers, voice continuity and can cope with organisations that have multiple sites across the world. Maximum Group can offer managed IP telephony services providing you between 3 and 100 VoIP lines over either a current or new data connections. It includes a set of rich features and all this comes without having to purchase a phone system or extra standard phone lines, giving you potential cost savings and efficiency gains. You get a wide range of calling features which are easily configured as and when needed. Set-up is easy and you don t need lots of equipment so there s minimal start- up costs and lines can easily be managed using the online portal.
8 Mobile Solutions Mobile Solutions Do you have time to keep abreast of the best mobile telephone tariffs for business? The answer is probably no but you could be missing out on some fantastic savings. That is why more and more businesses are turning to Maximum for Business Mobile Tariffs. In an ever-changing business environment, mobile technology is an essential part of a company s communications infrastructure. Mobile technology promises to help your staff stay productive, costeffective and manage their work/life balance more effectively. Maximum s proposition is that of a flexible, consultative mobile offering. This provides complete assurance that every aspect of your mobile solution is managed by Maximum and you can trust in us to provide a complete, end-to-end mobile solution. We keep track of the almost daily changes to mobile phone contracts. We then advise our customers to ensure that they are always getting the best deal for them. We partner with EE, Vodafone, Orange, T-Mobile and O2, all tier 1 business mobile networks in the UK. This ensures constant reliable, national network coverage. Of course every business needs are different. Some need access to lots of data, while others concentrate on voice. Whatever your needs, we can help, including BlackBerry, HTC, iphone, ipad and other smart phones at competitive prices. At Maximum, we believe in customer retention. That means that we keep on looking for the best deals for our customers. We can do this because we take the time to understand exactly what they want, and keep a track on their usage. The fact that our customers stay loyal to us is because we continue to save them money on their business mobile phone bills. Shouldn t you be benefitting too?
9 Lines & Calls Lines & Calls Maximum provide Business Lines and Call packages that are tailored to meet the specific communications requirements of your business, whatever its size today or tomorrow. We can offer you a full range of telecommunications services and highly competitive tariffs as well. Whether you need us to arrange the installation of new lines or want to transfer your existing services. Maximum Group makes everything quick and easy for business operations. If you re looking for a phone line installation or phone line maintenance we re the right group to call! Analogue lines allow one incoming or outgoing call at any one time, for voice calls, fax or broadband. Multi Lines are a collection of analogue lines on the same number, usually connected to a phone system and allowing more concurrent calls. ISDN2 is a 2 channel digital line that can be used for voice, data, video or fax, and can allocate separate phone numbers to users. ISDN30 is like ISDN2 but supports between 8 and 30 channels. SIP Trunks are IP phone lines; a modern alternative to ISDN lines. SIP Trunks are more preferable due to being more cost-effective, Installed at a fraction of the time and cost of ISDN, For company s wanting to make full use of their installed telephone solutions by having a SIP trunk provided by an Internet Service Provider to connect to the traditional PSTN network is the solution. The Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions. The most common applications of Session Initiation Protocols are in Internet telephony for voice and video calls, as well as instant messaging all over Internet Protocol (IP) networks. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business. A Session Initiation Protocol trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the Internet. SIP trunks can offer significant cost-savings for companies by eliminating the need for local PSTN gateways and costly ISDN circuits by routing the calls over a data circuit instead. There are three components necessary to successfully deploy SIP trunks: a telephone solution with SIP-enabled trunks, a network edge device understanding Session Initiation Protocol and a SIP trunking service provider. Choose any local area number regardless of location and can be used with all phone systems, IPenabled or not.
10 Broadband Broadband Broadband connectivity is key to many business day-to-day operations and plays a critical role in how your business performs. Maximum Group offers an extensive range of technologies that can be tailored to: Your specific location Organisational needs Budget Maximum Group create secure, highly efficient wide-area networks accessed using technologies, such as Leased Lines, Ethernet First Mile (EFM), private circuits and broadband (ADSL2+). These fast and secure networks range from traditional MPLS, to VPLS options. We also offer various backup and resilience options, depending on your requirements. We can connect your business to a number of ISPs and our connections are all available with managed hardware or as wires only connections if you prefer to manage your own equipment. Maximum Group offer a wide range of backup and diversity options. Maximum can offer broadband products for every requirement from basic Internet-facing ADSL to high-bandwidth, low-contention connections. Whatever your connectivity needs, Maximum will work with you to find the right solution. Support & Maintenance
11 Broadband Continued Broadband Continued ADSL ADSL and ADSL2+ business broadband from Maximum provides exceptionally fast bandwidth using the latest network technologies. ADSL 2+ is rate adaptive and so will provide the best possible speed that your telephone line will support up to a maximum downstream of 24Mb and upstream of 1Mb with the Premium service. ADSL2+ broadband is a cost effective Internet circuit allowing you to download and send data effectively within a range of applications giving you both reliability and business grade performance. ADSL2+ is best suited for normal business Internet usage for companies looking to send large files, s or network other offices or home workers then MPLS or Leased Line may be more beneficial. MPLS We help businesses of all kinds achieve more by streamlining operations, reducing costs and improving efficiency. Working in partnership with our clients we review their business needs and put forward the right solution for them, whether that be continue with their current solution, move forward with a migration plan into a new solution over time or move straight into a new solution and Unified Communications. Unified Communications allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voic message and choose to access it through or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media. The whole area of Unified Communications may seem complex and confusing, but we excel at making it beautifully simple and surprisingly affordable, not forgetting stress-free. We can bring your business all the advantages of this new technology: Streamline processes Drive down costs Improve communication and collaboration Increase connectivity and flexibility, enabling a more agile workforce Boost productivity and efficiency Eliminate risks, downtime and lost data Increase security and reliability with resilient disaster recovery systems
12 Broadband Continued Broadband Continued Fibre Fibre broadband is a new type of broadband that is currently being deployed in the UK which uses fibre optic cables to help increase the speed of your broadband connection. It is often referred to as super-fast broadband or next-generation broadband as it offers faster speeds than have been available to date using older generation networks. Fibre or commonly known as Fibre-to-the-Cabinet (FTTC) involves running fibre optic cables from the telephone exchange or distribution point to the street cabinets which then connect to a standard phone line to provide broadband. This is combined with a copper cable from the cabinet to the home or business which uses VDSL or similar technology that can deliver much faster speeds over shorter distances Leased Line Leased Lines give you more than a standard broadband or fibre line. Because you don t share the bandwidth with anyone else, you get a guaranteed speed. And the high bandwidth also means multiple users can be online at the same time without any effect on the speed. A leased line is a private high-performance circuit leased by a common carrier between a customer and a service provider s network. It is rented on an annual basis and usually carries voice and data or both. Leased lines are often used in site to site connectivity solutions. Leased lines are mostly used for either internet access or used privately between two customer sites (Point to Point Leased Line). Unlike a dial-up connection, a leased line is always active. Similarly unlike broadband, a leased line is not contended or shared and delivers dedicated guaranteed bandwidth straight to the internet backbone. Customers pay a premium for a leased line and it is supported by a comprehensive Service-Level Agreement (SLA) with a guaranteed fix time and a compensation clause. Otherwise referred to as a point to point, private circuit, private line or dedicated access. Ethernet First Mile (EFM) Dramatically increase your speed for a fraction of the price with Ethernet First Mile (EFM). Ethernet First Mile (EFM) offers symmetric performance, perfect for boosting your company s performance. Whether you need to move more resources online, take advantage of cloud computing services such as SIP Trunks, or just want to give your users the best experience possible, Ethernet First Mile is right for you. By using copper pairs bonded at the exchange and at your premises, EFM can reduce costs especially against leased line costs. The service is impressively fast speeds can be as high as 20Mbps and is more reliable and cost-effective than SDSL, traditional leased lines and smaller fibre circuits. And as there is also considerably less chance of an Ethernet First Mile service requiring civil engineering works, the associated installation costs are significantly lower. For details of eligibility contact Maximum on
13 Support & Maintenance Support & Maintenance Maximum offer a comprehensive range of Maintenance Solutions that can be tailored to suit the specific requirements of your business. 80% of All Maintenance Resolutions are completed remotely. Maintenance Solutions for Telephone Systems Our Engineers and technical support team are highly trained and qualified by leading manufacturers, providing exceptional service, skills and expertise to all of our customers. Maximum is a Mitel accredited Partner, along with other telephone solutions, enabling us to provide a high quality service and support for all of their products. We work in close partnership with our telephone solutions, allowing us to utilize their expertise and support, whenever required assuring our customers the best possible support for their communications solutions. All support calls/enquires are managed through Maximum s Service Desk. Including updates, resolutions, remote diagnostics and onsite support. The Service Desk also carries out any remote programming requests, name changes re-routing DDI numbers voice mail support and general technical advice. If you currently have no Maintenance Solution in place the following charges are in place: No Maintenance Solution in place: Call Out (Inc. 2 Hours) Hourly Rate Thereafter (Please ring Maximum s for all Prices on ) Maximum Maintenance can offer both Standard and fully bespoke maintenance solutions support for your Telecommunication Equipment. Please continue to view our Maintenance Cover Options
14 Support & Maintenance continued Support & Maintenance Maximum Maintenance Cover Options: Bronze Monday Friday (Excluding Bank Holidays) Coverage 8:30am -17:30pm, 8 Hour response period for Partial Failure, 8 Hour response period for System Crash, (Bronze Cover is for systems starting at a minimum value of ) Silver Monday Friday (Including Bank Holidays) Coverage, Bespoke Cover is designed around each Customers individual needs, 8 Hour response period for Partial Failure, 4 Hour response period for System Crash, Gold 7 Days a week, 365 Days a year (Including Bank Holidays) Coverage, 24 Hours a day. Bespoke Cover is designed around each Customers individual needs, 8 Hour response period for Partial Failure, 4 Hour response period for System Crash. SLA Maximum Maintenance designs a bespoke Service Level Agreement, specific to your business requirements. Whether you re looking for a competitive quote for your system maintenance, whether it s for a Mitel maintenance package or any other solution, Maximum has the expertise to meet your needs.
15 Contact Us Contact Us Head Office Address: Maximum Group Holly House Shady Lane Great Barr Birmingham West Midlands B44 9ER Telephone: Fax: Opening Hours: Monday 08:30am 17:30pm Tuesday 08:30am 17:30pm Wednesday 08:30am 17:30pm Thursday 08:30am 17:30pm Friday 08:30am 17:30pm Saturday - Closed Sunday - Closed Our Support Lines are Open 24hrs 7 Days a week